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BEST WESTERN Cristata Inn

Certificate of Excellence
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2255 Norwich New London Turnpike, Uncasville, CT 06382
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BEST WESTERN Cristata Inn
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Ranked #4 of 4 Hotels in Uncasville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Lisa R Seymour, Connecticut
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536 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seymour, Connecticut
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Each time we visit Mohegan Sun for a show or girls getaway we stay here. Always a pleasant experience. I've stayed here many times and was never disappointed. Nancy who is always at the front desk is always so helpful and friendly. They run a shuttle to and from the casino and have complimentary breakfast as well. Clean and more... More 

Was this review helpful? Yes
new hampshire
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I have stayed here before. We were going to a concert at Mohegan Sun. The rooms are clean and good size. Staff is very helpful. There is a pool and a great breakfast. And the convenience of the shuttle to and from the casino is great! It is also so close.

Was this review helpful? Yes 2
bwci2255, General Manager at BEST WESTERN Cristata Inn, responded to this review

Thank you for kind review and for taking the time to let us know about your recent stay with us. We are very pleased with your positive comments and I will share them with the staff. It was a pleasure to serve you and we look forward to your next visit. More 

Cambridge, Vermont
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The Best Western in Uncasville ,is very clean ,great location very close to area attractions..Every staff member is friendly ,helpful ,very welcoming.Breakfast area is also vey clean. Always ,well stocked with breakfast items ,never have to look for anything. We have stayed at this Best western a few times and the staff always welcomes us back.A very pleasant hotel .Close... More 

Was this review helpful? Yes
bwci2255, General Manager at BEST WESTERN Cristata Inn, responded to this review

Thank you for taking the time to review our property. It is our staff's goal to make your stay as comfortable and friendly as possible. I will share your review with the staff. It was a pleasure to serve you and we look forward to your next visit. More 

Vermont, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The back door was not shoveled when we got there at all . In the morning there was a plow truck in the parking lot lot that beeped every time it backed up from 930 am to 1100 am. I would stay again due to the price and distance to mohegan sun.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwci2255, General Manager at BEST WESTERN Cristata Inn, responded to this review

Thank you for taking the time to review our property. We take all reviews very seriously as they allow us to identify areas that may benefit from additional attention. We are very happy to hear that you will return and we look forward to your next visit. More 

chelmsford, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

We came down just for the night. The hotel is very close to Mohegan Sun, in fact they run shuttles until 4am. The bed was very comfortable and the room was perfect for our overnight. Rate was as expected based on location.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwci2255, General Manager at BEST WESTERN Cristata Inn, responded to this review

Thank you for taking the time to let us know that you enjoyed your stay! It is always a pleasure to hear from our guests and we strive to ensure each guest has a great experience. We look forward to your next visit. More 

Farmingdale, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel was clean and the rooms nicely appointed. The hotel staff was courteous and professional in manner and knowledgeable of the surrounding area, Shuttle transportation to the Mohegan Sun Casino was provided and pick-up time was approximately a 10 minute wait from the time of initial request for pick-up. Overall, this was an excellent hotel and the accommodations and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bwci2255, General Manager at BEST WESTERN Cristata Inn, responded to this review

Thank you for taking the time to review our property. We are glad you had a pleasant stay and found our rooms clean and nicely appointed. It is always great to hear that our staff is courteous, professional and knowledgeable. I will share your comments with the staff. We look forward to your next visit. More 

Medford, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I have been staying at the Cristata location for years and have never had any issues until this last stay. The noise of other guests was to the point of my husband and I having to put pillows in front of our ears so we could sleep. The smell of smoke was choking us and the room was not clean... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bwci2255, General Manager at BEST WESTERN Cristata Inn, responded to this review

Thank you for taking the time to review our property. It is unfortunate to hear you did not fully enjoy your stay. We take all our reviews very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we're confident the necessary changes will be made to... More 

Albany, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Made reservations directly with the hotel the day before traveling with 2 girlfriends on a quick overnight girls night out to Mohegan. Nancy was the best. Not only did she give me the best rate ever, but she made sure to inform the next shift of our late arrival. As usually traffic was horrendous on the road and we didn't... More 

Was this review helpful? Yes
bwci2255, General Manager at BEST WESTERN Cristata Inn, responded to this review

Thank you for your kind review and for taking the time to let is know how your stay was. It was a pleasure having you stay with us and we are happy to hear you found our staff accommodating. We are very pleased to hear that you will be returning. Again, thank you for allowing us to serve you and... More 

Woburn, Massachusetts
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

This was our first time here. My wife and i were really surprised on how nice the room was. A 5 minute free shuttle to the casino was a plus. Free breakfast was more than we expected. Overall a great time.

Was this review helpful? Yes 1
bwci2255, General Manager at BEST WESTERN Cristata Inn, responded to this review

Thank you for taking the time to review our hotel. We are glad you enjoyed your stay and we look forward to having you stay with us again. More 

connecticut
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff was pleasant and friendly. It was a Sunday check in just as the snow starting falling. So it was not busy. The casino shuttle was a late model clean, roomy, comfy and smooth riding passenger van/bus type. A Much better ride than the bouncy cramped limo I've been in at other hotels. The room was very clean and roomy.... More 

Was this review helpful? Yes
bwci2255, General Manager at BEST WESTERN Cristata Inn, responded to this review

Thank you for taking the time to convey your comments regarding your recent stay. We value views, opinions and feedback from guests, as this allows us to improve the service we provide. We look forward to your next visit. More 

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