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Hyatt Place Mohegan Sun

3.0 of 5 2049 Norwich New London Turnpike, Uncasville, CT 06382
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Hyatt Place Mohegan Sun
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Hyatt Place Mohegan Sun
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516 reviews from our community

Traveler rating
    267
    182
    37
    17
    13
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ct
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We had 2 rooms booked for 2 nights in February to celebrate my mom's 70th birthday. I had sent an email to the front desk prior to arrival to see if there was anything they could do for her special occasion -- even just make note to say Happy Birthday upon arrival. I got no response. We checked in around... More 

Was this review helpful? Yes
GeneralManager1234, General Manager at Hyatt Place Mohegan Sun, responded to this review

Thank you for your review of our hotel on Trip Advisor. I do apologize that the front desk was not as responsive as they should be. Please know that your comments will be reviewed with then=m so they may improve. Overall it sounds like you stay was otherwise very good. Thank you again and please let me know if I... More 

Shelton, Connecticut
Top Contributor
88 reviews 88 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I recommended this hotel after I checked it out on TripAdvisor. They raved about the cleanliness and how it looked exactly like the picture on the website. They both loved the shuttel to the casinos and breakfast buffet. Would definitely stay there again and recommend to anyone visiting the casinos.

Was this review helpful? Yes
GeneralManager1234, General Manager at Hyatt Place Mohegan Sun, responded to this review

Thank you for such a nice review of our hotel. Many of our guest find the complimentary shuttle and breakfast to their liking. I am happy that your guests did as well. Please let me know if I can ever be of service. sincerely, John Marko General Manager More 

Sayre, Pennsylvania
2 reviews
2 of 5 stars Reviewed 1 week ago

The layout of the parking lot was very bad from a snow outlook. if you have snow you have to walk down the parking lot and then walk back to the front entrance along a narrow access rode and dodge cars. The first night of our stay went out at around 10 pm. There was other places out so that... More 

Was this review helpful? Yes
GeneralManager1234, General Manager at Hyatt Place Mohegan Sun, responded to this review

thank you for your review on Trip Advisor. I am sorry that you experienced some issues during your stay. The recent snow storms have caused us uncontrollable issues. Overall I am happy to hear that the facilities and service were up to par. Again my apologies for the power outage and difficulty with finding a more convenient parking spot. I... More 

Albany, New York
Contributor
12 reviews 12 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel because we went to Mohegan Sun for a Fleetwood Mac concert. Service was friendly, room was clean and a nice size (king with pullout). Free breakfast was nice. Hotel shuttle to casino was great! Driver (Tony) awesome! No complaints about this hotel at all except that they really should get an ATM, but other then that,... More 

Was this review helpful? Yes
GeneralManager1234, General Manager at Hyatt Place Mohegan Sun, responded to this review

Thank you for your review. I am happy that your stay was pleasant. Tony always does a great job with the shuttle, I will pass on your comments to him. Many guest find our hotel a great place to stay, close to the casino. Please let me know if I can ever be of any assistance. Thanks again, Sincerely, John... More 

Boston,Ma
Senior Contributor
23 reviews 23 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here with my sisters this past Friday night. Hotel was clean and room was fine. But, the first night there the water was not even warm and the next morning it was cold. There are two things thyat I expect from a hotel; comfortable beds and a warm shower. In addition, we found that shuttle didn't run frequently enough.... More 

Was this review helpful? Yes
GeneralManager1234, General Manager at Hyatt Place Mohegan Sun, responded to this review

Thank you for your review on Trip Advisor, I am sorry that you experienced a problem with your hot water. We did not receive any other complaints regarding a hot water issue. Regarding the shuttle, our shuttle runs on Fridays from 4 PM until 2 AM. It departs the hotel every half hour and the same from Mohegan Sun. In... More 

Nashua, New Hampshire
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Couples night out at Mohegan sun to celebrate my hubby's bday. The room is bigger than a 5 star hotel in Boston with an enormous shower! Very clean, extremely courteous staff. The shuttle was awesome, but I do recommend having 2 shuttles for the last pick ups. But, the cab drive from Mohegan to the Hyatt since we couldnt get... More 

Was this review helpful? Yes
GeneralManager1234, General Manager at Hyatt Place Mohegan Sun, responded to this review

thank you for your great recommendation of our hotel. Happy belated Birthday to your husband. It sounds like he had a good one. It was nice to hear that overall our complimentary shuttle and breakfast were a positive experience for you. Thank you again and we look forward to your return. Sincerely John Marko General Manager More 

Boston, Massachusetts
Contributor
17 reviews 17 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I have stayed at the Hyatt Place Mohegan Sun several times. We head down to watch a concert, gamble and have a nice night away. Staying at Mohegan itself on the night of a concert is extremely pricey. There are 3 other hotels in the area, one of which is Hyatt Place, (I have stayed at all... More 

Was this review helpful? Yes
GeneralManager1234, General Manager at Hyatt Place Mohegan Sun, responded to this review

Thank you for reviewing our hotel. It was my pleasure to hear that our hotel was the cleanest of all of the hotels you have stayed at in the area. Our housekeeping staff work extremely hard to insure that all areas of the hotel are clean. I will make sure they receive your positive comments. Please let me know if... More 

Lowell, Massachusetts
Top Contributor
102 reviews 102 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is a good option if you do not want to pay Mohegan's high hotel prices. They shuttle to and fro the casino. The rooms are large, clean, newly decorated and comfortable and in the Lobby they have a wine/beer/snack bar with various hot and cold options for that late night snack - in fact their blueberry muffins are... More 

Was this review helpful? Yes
GeneralManager1234, General Manager at Hyatt Place Mohegan Sun, responded to this review

Thank you for your nice review. I am happy that you found our complimentary shuttle and breakfast to your liking. I too love the blueberry muffins. It was our pleasure having you stay with us. I hope you will continue to use the Hyatt Place. Sincerely, John Marko General manager More 

Boston, Massachusetts
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here to celebrate a birthday and got 3 rooms. I have stayed here multiple times, both times in snow storms actually. Happily, the shuttle service was not interrupted and we had no problem getting to and from the casino. This time however, the shuttle was only a small van which cut off people that were trying to get... More 

Was this review helpful? Yes
GeneralManager1234, General Manager at Hyatt Place Mohegan Sun, responded to this review

Happy Birthday, I am glad you received a present from us. It seems that we assisted in making your birthday special. I have reviewed your comments with the kitchen staff and will make sure they cook the eggs more. I hope you will continue to stay with us on your trips to this area. Sincerely, John Marko General manager More 

Milford, Connecticut
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My boyfriend and I stayed here because of the location and the shuttle, this is the fourth time we have stayed at a hotel strictly for the shuttle to Mohegan and this one was my favorite. Super close to Mohegan, great shuttle, spacious and clean rooms with a large couch, it did have a lot of food options compared to... More 

Was this review helpful? Yes
GeneralManager1234, General Manager at Hyatt Place Mohegan Sun, responded to this review

Thank you for reviewing out hotel on Trip Advisor. I was happy to hear that you found the rooms claen and the service good. Many of our guests too enjoy the complimentary shuttle. thank you again, I look forward to having you as our guest in the future Sincerely, John Marko General manager More 

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Additional Information about Hyatt Place Mohegan Sun

Address: 2049 Norwich New London Turnpike, Uncasville, CT 06382
Phone Number:
Location: United States > Connecticut > Mystic Country > Uncasville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Mohegan Sun 3*
Number of rooms: 176
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Also Known As:
Hyatt Place Uncasville Hotel Uncasville
Hotel Style:
#1 Green Hotel in Uncasville
#2 Romantic Hotel in Uncasville
#4 Family Hotel in Uncasville

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