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Hyatt Place Mohegan Sun

Certificate of Excellence
GreenLeadersBronze level
3.0 of 5
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2049 Norwich New London Turnpike, Uncasville, CT 06382
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1 room 1 adult
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Hyatt Place Mohegan Sun
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801 Reviews from our TripAdvisor Community

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Bronx, New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed at this hotel to spend the night at casino. Was checked in very quickly. Had six hours before going to casino. It was super bowl night. The room was very clean. Beautiful sofa bed with large ottoman on wheels no less. Rotating tv with all the latest hookup. Large too. I ordered a large nacho grande with chili. You... More 

Helpful?
Thank Angbuzz
Rhode Island
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 1 week ago

Pros: Front desk employees, namely Brenda and Dan. Both were very kind and helpful. Rooms were clean, good size. No bath tub. Breakfast.....excellent. Lobby/breakfast area. Very nice. Cons: The gym is really, really small. I was totally disappointed. The pool is small and the water was cloudy. The shuttle driver (older man that was working on Saturday Jan. 30 at... More 

Helpful?
Thank MLL66
GeneralManager1234, Front Office Manager at Hyatt Place Mohegan Sun, responded to this review

MLL66, Thank you for reviewing our property. I am pleased to hear our hosts were helpful and kind. To hear that our Shuttle driver was a little strange is not something I like to hear... I will be addressing this behavior and conversations like this will not be over looked. We hope you enjoyed your stay none the less. I... More 

Stamford, Connecticut
2 reviews
4 of 5 stars Reviewed 1 week ago

Our trip was to attend a convention at Mohegan Sun and this hotel was super convenient. We were able to get to the hotel in minutes and able to deal with an oncoming blizzard without hassle. The breakfast is rare for the hotels who accept Mohegan's players points, and was very filling. Great place to stay.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank SBedosky
GeneralManager1234, Front Office Manager at Hyatt Place Mohegan Sun, responded to this review

SBedosky, Thank you for your review. First off we are happy you were safe during the blizzard! It's also great to hear that you enjoyed the free hot breakfast buffet, something we love to prepare fresh every morning for our guests. We would love to have you back and maybe you can take advantage of our indoor pool or our... More 

New Hampshire
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This hotel was really excellent. The staff was very accommodating, the room was clean and large, the beds were very comfortable and for a continental breakfast was very good. Everything was wonderful!!

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Peter A
GeneralManager1234, Front Office Manager at Hyatt Place Mohegan Sun, responded to this review

Peter A, Thank you for that awesome review! We love to hear that our guests have a great time start to finish. We strive very hard everyday to receive reviews like this so I will be sharing this with the rest of my staff as encouragement to keep up the good work! We hope you were able to take a... More 

Long Island, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Bathroom was not clean, especially the shower. Heating system was incredibly loud and made mechanical noises so frequently we could hardly sleep. Top bed cover was made of plastic and made crinkling noise every time we moved. Just an awful experience.

Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank Robert R
GeneralManager1234, Front Office Manager at Hyatt Place Mohegan Sun, responded to this review

Robert R, Thank you for reviewing our property. I am very sorry to see that your stay was not satisfactory. To hear that you barley received any sleep due to a bed topper and noise from the bathroom is not something I take lightly. I will personally be looking into this. I send my deepest apologizes that your experience turned... More 

Brewster, MA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Very comfortable, clean, spacious rooms. The breakfast wasn't anything to write home about. And when we arrived at 2pm, they still hadn't cleaned off the tables or swept the floor from that morning's breakfast, so it looked pretty shabby. Shuttle to the casino was good.

Helpful?
Thank NausetYaYa
GeneralManager1234, Front Office Manager at Hyatt Place Mohegan Sun, responded to this review

NausetYaYa, Thank you for your review, my apologizes for the way our lobby and dining area looked upon your arrival. We try our hardest to clear, clean, and put away breakfast as fast as we can, some days are easier than others. We hope the rest of your stay was satisfactory and we hope you choose to stay with us... More 

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