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Hyatt Place Mohegan Sun

Certificate of Excellence
GreenLeadersBronze level
3.0 of 5
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2049 Norwich New London Turnpike, Uncasville, CT 06382
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Hyatt Place Mohegan Sun
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Ranked #2 of 4 Hotels in Uncasville
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 2 days ago
gardenweasel Trumbull
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528 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Trumbull
Top Contributor
82 reviews 82 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Accommodations were very clean, cheerful & comfortable. Staff was extremely friendly, helpful, & seem to enjoy what they do. Shuttle was clean, prompt, very convenient. I'd highly recommend staying here!

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Senior Contributor
42 reviews 42 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was my second time staying here, and each time gets better and better. Very courteous staff, clean hotel, spacious and clean rooms, what more could you ask for? Free shuttle bus to Mohegan Sun, free breakfast in the AM, and comfortable living space--this hotel has it all. I will continue to stay here--the rooms are nicer than the ones... More 

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Brooklyn, New York
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

The hotel is great we had two queen size beds and a full size pull out couch. Great staff very helpful, and kind. We will definitely be coming back. Very close to but Mohegan Sun Casino and Foxswoods. Great breakfast and nice pool and workout center.

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Johanna T, Front Office Manager at Hyatt Place Mohegan Sun, responded to this review

Thank you very much for your kind review. We are happy to hear you enjoyed our comfortable beds and many complimentary amenities. Our friendly staff is only happy to have helped you on your trip. We hope to see you again soon. Johanna Thibdeau Front Office Manager More 

2 reviews
2 of 5 stars Reviewed 1 week ago NEW

Unfortunately there aren't too many options up in the Mohegan sun area so it's easy to get stuck at the Hyatt. The architecture and decor of the Hyatt are typical of a prefabricated Pop up hotel provided by a major corporation to fulfill demand. Check in was relatively fast and our room was clean to the eye but smelled like... More 

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GeneralManager1234, General Manager at Hyatt Place Mohegan Sun, responded to this review

Thank you for your review of our hotel. I am sorry that your experience was not up to our usual high standards. Rates do vary based on demand and times of booking your reservation. It possible for another guest to have a different rate than the one you paid. I hope that you will give us another opportunity to serve... More 

Newtown, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I booked my hotel stay with Expedia, 2 weeks in advance of my stay. It was a surprise Mohegan Sun Casino trip for my girlfriend’s birthday. The staff was so very nice, we arrived at 11pm on March 19, 2015 for a 2 nights stay and within minutes we had our keys. Well, the first room was close to the... More 

Was this review helpful? Yes 1
GeneralManager1234, General Manager at Hyatt Place Mohegan Sun, responded to this review

Thank you for your nice review on Trip Advisor. I was so happy to see that the staff helped make your birthday trip a memorable experience. We do receive many compliments on our customer service. thank you again and if I can ever be of service please let me know sincerely, John Marko General manager More 

Southington, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

A friend of mine and I were taking our girls to the Ariana Grande concert. The hotel was perfect for price and convenience to the Mohegan Sun casino. They provided a free shuttle to and from the hotel. The hotel itself was well maintained. The chairs in the lobby were a bit worn but the room itself was very spacious... More 

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GeneralManager1234, General Manager at Hyatt Place Mohegan Sun, responded to this review

Thank you for your positive review on Trip Advisor. It was nice to hear that you enjoyed your stay at our hotel. Many of our guests enjoy the complimentary breakfast and shuttle to the Mohegan Sun. I am glad you found these services enjoyable as well. Please let me know if I can ever be of service. Thank you again.... More 

New York City, New York
Top Contributor
151 reviews 151 reviews
29 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The price for accommodation was right. The room was spacious and clean. Skillet breakfast was good. It was good that there was a shuttle to Mohegan Sun. However: (a) The staff should have ready info for guests, just like in other hotels. We wanted to know where was the nearest Catholic church and what time were the masses: they had... More 

Was this review helpful? Yes
GeneralManager1234, General Manager at Hyatt Place Mohegan Sun, responded to this review

Thank you for your review on Trip Advisor. It was nice to hear that you found our rooms spacious and the breakfast good. I have reviewed your comments with the front desk staff. I agree they should have been much more helpful regarding local information. We generally leave the breakfast food out 15-20 minutes past closing. I am sorry you... More 

Maine
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The room was gorgeous! Giant flat screen on a swivel. Sectional couch and king bed all well appointed. The bathroom was immaculate and beautiful with a glass shower door and stone counters. The complimentary breakfast had healthy options, sweet and savory options, and plenty of juice and coffee. We stayed at the Fox Tower the following two nights and wished... More 

Was this review helpful? Yes 2
GeneralManager1234, General Manager at Hyatt Place Mohegan Sun, responded to this review

WOW, I should hire you in Marketing. What a fabulous review. My staff and I are extremely happy to see that their hard work paid off. As you noted our rooms are spacious and the complimentary shuttle and breakfast are much appreciated by our guests. Thank you again for a Great review. Please know that if I can ever be... More 

Northford, Connecticut
Contributor
12 reviews 12 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here one night when the Mohegan Sun was sold out. Keep in mind, that we only used this room to sleep. I did enjoy the room layout very much. It had great separation of the sitting room, desk and bed and bathroom area. The couch was huge and comfy. The room was clean but it smelled?!?! I couldn't... More 

Was this review helpful? Yes
GeneralManager1234, General Manager at Hyatt Place Mohegan Sun, responded to this review

Thank you for your review of our hotel on Trip Advisor. I am sorry that you encountered an odor in your room. Sometimes other guests do smoke in the room against our NON-SMOKING policy. when we discover this, they can face a $200.00 cleaning fee. It was nice to hear that you enjoyed our complimentary breakfast, we do receive many... More 

New Haven, Connecticut
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My Best friend arranged for us to stay here for my birthday. The Rooms are very spacious and clean. The complimentary buffet breakfast was filled and the area clean at all times.Wanda the front desk host was able to get us in before the 4 pm check in and made the check in process fast and easy! ( she was... More 

Was this review helpful? Yes
GeneralManager1234, General Manager at Hyatt Place Mohegan Sun, responded to this review

I am glad that we helped you enjoy your birthday. We receive many compliments on Wanda, it was nice to hear that she provided you excellent and pleasant service. I appreciate your comments on the shuttle, we have taken extra steps to improve the air quality and periodically we do have the interior deep cleaned. It sounds like it is... More 

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