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Holiday Inn Express Southington

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120 Laning St, I-84, Exit 32, Southington, CT 06489
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Holiday Inn Express Southington
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Holiday Inn Express Southington
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82 reviews from our community

Traveler rating
    26
    29
    20
    4
    3
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29
14
4
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Massachusetts
Top Contributor
102 reviews 102 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room was very narrow, tiny bathroom, and no closet, but did provide an armoire. Breakfast included but just your typical "express" breakfast. Pancake machine, hard boiled eggs, pre-made chees omelet.

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WHGGuestService, Manager at Holiday Inn Express Southington, responded to this review

I’m very happy to get your feedback, especially seeing that you’re a TripAdvisor Top Contributor. Thank you for reviewing our hotel and sharing some elements of your stay with us. I wish that we could have made your stay more remarkable. I suspect that you may have stayed in one of our corner rooms which are smaller than other room... More 

Dfw
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 15, 2015

I had a great time during my stay at the Holiday Inn Express Southington, CT. Customer Service at the front desk was amazing. Kim was great at check in having several people in line at once she definitely gave everyone attention and was able to get us in to our rooms very quickly!

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WHGGuestService, Manager at Holiday Inn Express Southington, responded to this review

I love reading positive comments about my front desk team because I know how hard they work to provide excellent customer service and hospitality each of our guests. Thank you for sharing your experience with us and fellow TripAdvisor users. I'll let Kim know that her efforts have not gone unnoticed and commend her. Please return and visit us again.... More 

The Villages, Florida
Top Contributor
210 reviews 210 reviews
94 hotel reviews
120 helpful votes 120 helpful votes
3 of 5 stars Reviewed April 15, 2015

Stayed 4/14. Just off the freeway on a side road. Plenty of parking. This is an older hotel and you'll find the strangely situated open breakfast area just as you walk into the lobby. Check in was very friendly and very helpful with restaurant selection. An elevator will bring you to upper floor rooms. Hallways are a bit narrow and... More 

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WHGGuestService, Manager at Holiday Inn Express Southington, responded to this review

Thank you for sharing your detailed review about your recent stay with us. I’m happy to hear you had an easy check-in experience and enjoyed the friendliness and helpfulness of our attendant. The ability to sleep peacefully during your stay is very important to us. I’ve reviewed all your feedback and will certainly utilize your comments to help with implementing... More 

Rutherford, New Jersey
Senior Contributor
44 reviews 44 reviews
33 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed April 13, 2015

Had a recent extended business trip in the Waterbury area and very glad I found the hotel. Everything was excellent. Clean rooms, excellent breakfast buffet and fantastic staff (Kudos to Kym especially for her prompt attention to a matter and for her overall wonderful customer oriented professionalism) Had an issue with nightly noise/commotion from another room (extended stay guest who... More 

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WHGGuestService, Manager at Holiday Inn Express Southington, responded to this review

It's truly wonderful to receive such positive feedback from a TripAdvisor Senior Contributor! I'm so pleased to read that we were able to exceed your expectations and provide you with a great stay at our Southington Holiday Inn Express. Thank you for your kind words and sharing your experience with fellow TripAdivsor members. I sincerely hope we will be able... More 

Newbern, Tennessee
Contributor
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 3, 2015

Over the last few months I've stayed in a few Holiday Inn Express all over the country and I have to say it's the nicest. The people are friendly. The breakfast is typical Holiday Inn Express. The only negative I have is the sign on the highway where you turn onto Laning Dr. you can't read it at night. It's... More 

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WHGGuestService, Manager at Holiday Inn Express Southington, responded to this review

Dear Dennis_D64, Thank you for sharing your experience about your recent stay at the Holiday Inn Express Southington with the TripAdvisor community. We are elated that you chose to stay with us and were happy with staff interactions, our complimentary full breakfast and your overall stay. I will use your feedback and look into upgrading the sign so guests can... More 

Saint Albans, Vermont
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 21, 2015

We were assigned room 210 at the front of the hotel. I kept waking up from the highway traffic. The check in went well. Staff was great. Love the freshly baked cookie. The room was clean. The bed was comfortable, and the temperature was good. You don't hear the air or heat at all. I love that. There was a... More 

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WHGGuestService, Manager at Holiday Inn Express Southington, responded to this review

Thank you for sharing such a detailed review with us and the TripAdvisor Community! I’ve reviewed all your comments and will certainly address the window treatments in your room. I appreciate that you were able to provide that information. The ability to darken a room and block out the rest of the world is essential to a hotel stay and... More 

Trumbull
Top Contributor
86 reviews 86 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed February 10, 2015

Friendly staff (Kym at checkin was very helpful & personable!), clean, spacious room, super comfy bed, terrific breakfast buffet which included biscuits & gravy, eggs, sausage, pancakes, and big, warm fresh cinnamon rolls! All this at a rate below $100. I'm very picky and could find nothing to complain about!

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WHGGuestService, Manager at Holiday Inn Express Southington, responded to this review

Thank you for taking the time to share your feedback about your recent stay at the Holiday Inn Express in Southington with the TripAdvisor community. We are delighted that you were happy with the service provided and price paid. In addition it's great that you found our rooms clean, spacious and comfortable along with loving our full complimentary breakfast served... More 

Bristol, Connecticut
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed January 31, 2015

My stay in Holiday Inn Express, Southington I thought was great. The rooms were clean and neat, almost spotless. It was a decent sized room and had a jacuzzi in the bathroom tub(although it was small and weird) The gym was not too big, not too small but had many workout equipment and was free membership with your room purchase.... More 

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WHGGuestService, Manager at Holiday Inn Express Southington, responded to this review

Hi Jocelyn1_x3 – I was thrilled to read that you enjoyed your stay with us. We work hard to ensure our guests have the best possible experiences while staying with us in Southington. I’m happy that you enjoyed our accommodations like the workout room and Jacuzzi tub! I’m truly sorry to read that things went awry after your departure and... More 

Ojai, California
Contributor
16 reviews 16 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 7, 2014

Good location for easy off & on I-84 and a variety of dining choices in the Outback Steakhouse, Chili's, etc. category. Stayed here approximately 20 nights throughout 2014. Front desk staff consistently friendly, helpful. Housekeeping performance reliable and efficient. Common areas clean. Nothing spectacular. Decent value.

Was this review helpful? Yes
WHGGuestService, Manager at Holiday Inn Express Southington, responded to this review

Thank you for sharing your feedback with us and the TripAdvisor community. We are happy that you were pleased with the service, cleanliness and convenience of our Holiday Inn Express. Thank you for your continued business and the opportunity to serve you for each of your stays so far this year. We hope that you will choose us each time... More 

Buford, Georgia
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 2, 2014

it is not too often you can find a good Place at a good Price at the right place . Holiday inn Express did good and provided a excellent night stay a a good Price ,,, Thanks Looks like I will be back and they are set up for minimum sized conferences or Training.. good for info in the future...... More 

Was this review helpful? Yes
WHGGuestService, Manager at Holiday Inn Express Southington, responded to this review

Thank you for taking the time to share your recent experience with the TripAdvisor community. We are very pleased that you were happy with your stay. We would be happy to host you on your next trip or any meetings or training events that you may have in the future. We're hoping to see you here soon! Warm Regards, Nadine... More 

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