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All 2 Southbury hotels

Crowne Plaza Southbury

3.5 of 5 Hotel   |   1284 Strongtown Road, Southbury, CT 06488
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63%
Ranked #2 of 2 hotels in Southbury
A recent review
4 of 5 stars reviewed 1 week ago
ruovick tinton falls, nj
  • Overview
  • Reviews (140)
  • Photos (51)
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140 people have reviewed this hotel

Traveler rating
    39
    47
    32
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    7
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
tinton falls, nj
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my second choice of places to stay in the area and it is always solid. Room is always clean and fresh, reception/staff is always pleasant and the location is great. Recommended for the traveler just passing through and for anyone with business/family in the area.

Was this review helpful? Yes
Dean M, Manager at Crowne Plaza Southbury, responded to this review

Dear Ruovik, Thank you for your recent review of your recent stay with us. I am pleased that we are man option for you and hope we can change that to being your first choice of stay in the area. Thank You More

Winslow, Maine
1 review
4 of 5 stars Reviewed 1 week ago

My wife and I and my in-laws stayed here for one night. We were pleasantly surprised with the hotel and it exceeded our expectations. The location is great being right off I-84. We ate dinner in the restaurant and the food was good. We also had the breakfast buffet in the morning and the food was very good. We will... More

Was this review helpful? Yes
Dean M, Manager at Crowne Plaza Southbury, responded to this review

Dear Dean Q, Thank you for your choice to stay with us at the Crowne Plaza Southbury. We appreciate your feedback. We strive for great customer service and value and are thrilled we exceeded your expectations. We look forward to your next visit. Thank You, Dean Mead F&B Manager More

Southbury, Connecticut
Contributor
18 reviews 18 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed there a few days ago for a night. Went to restaurant, was empty except for 2 people. No waitstaff anywhere, so we left. Looked in bar area, which was packed ( had entertainment going on). No seats available. Went to front desk, asked if it was possible to get room service without all the ridiculous charges because of the... More

Was this review helpful? Yes 1
Dean M, Manager at Crowne Plaza Southbury, responded to this review

Dear Karyn626, My apologies on your recent visit with us. We here at Crowne Plaza Southbury do strive for total guest satisfaction in all aspects of our guests stay, be it housekeeping, food and beverage, your check in and check out. I am sorry we fell short of your expectations on your last visit. We appreciate your feedback on this... More

East Fishkill, New York
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms were spacious although looked tired. A/C was noisy to which their response amounted to it works. They made no attempts to move me to a quieter room. Breakfast was horrid, I advise avoiding adding it to your room charge as after you do, they inform you they cannot change it nor do they refund. Chairs in the dining room... More

Was this review helpful? Yes 2
SBCrowne, Director of Sales at Crowne Plaza Southbury, responded to this review

Dear JJT404, Thank you for your Trip Advisor review. Reviews help us to make improvements in order to best serve our guest. We are happy to say that our new American flag is up and flying proudly. We will be starting a guest room renovation in 2015. Our rooms are spacious and clean, the renovation will enhance our guest experience.... More

Toronto, Ontario
Contributor
20 reviews 20 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel a couple of years ago and it was acceptable. This time however, we noticed the building had deteroriated, with hallway carpets torn and lifting up, the walls dirty in need of painting, and the rooms feeling somewhat 'unclean'. The front staff were okay, although one morning the staff were less than cordial/helpful...I spilt my coffee... More

Was this review helpful? Yes 1
SBCrowne, Director of Sales at Crowne Plaza Southbury, responded to this review

Dear Jurist; Thank you for your review. I am sorry to hear your experience was not exceptional. We have always took pride in our staff's high level of service to our guest. My apologies that this time we did not meet our standards. We are pleased to say we will be going through a guest room renovation in 2015/2016 and... More

West Hartford, Connecticut
1 review
5 of 5 stars Reviewed 3 weeks ago

Different menu you would expect from a hotel, try the falafel very authentic with a great presentation, the staff are very friendly and I spoke to the chef who was very knowledge and had Great ideas for a new memu he was going to launch soon,

Was this review helpful? Yes
SBCrowne, Director of Sales at Crowne Plaza Southbury, responded to this review

Dear Yaz222; Thank you for your 5 Star review. Our Executive Chef has revamped our menu to be a little out of the box from the typical hotel flare. We pride ourselves on our food and are please we made your experience a 5 Star. Thanks again. Warm regards, Christine Mazzoli, Director of Sales & Marketing. More

Connecticut
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We chose to have our daughter's bridal shower at the Crowne Plaza and had over 50 guests attend. The entire team led by the General Manager, Jude were fantastic. Upon arrival a member of the team carried all of my items into the event room for me. I was personally greeted by Charlotte D. who is the Crowne Meetings Director,... More

Was this review helpful? Yes
SBCrowne, Director of Sales at Crowne Plaza Southbury, responded to this review

Dear Kathy; Thank you for your 5 star review. We are very pleased to hear your daughters shower was a great success. We are truly excited about her wedding with us in August. Our staff will always do everything possible to meet and exceed our guest needs, I am pleased to hear we exceeded yours. Thank you again and we... More

Maitland, FL
Contributor
17 reviews 17 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 4, 2014

I had gotten stuck in a terrible rain storm and wasn't able to go as far as I usually did on my travels north from Florida. I desperately needed a room and there they were. Staff both incoming and leaving were very pleasant and accommodating. The suggestion of Patty's for a dinner sandwich was perfect. Free wi-fi worked great! I... More

Was this review helpful? Yes
SBCrowne, Director of Sales at Crowne Plaza Southbury, responded to this review

Dear Thurstonbb; Thank you very much for your 5 star review. We strive to meet our guest expectations and are happy we met yours. We hope to see you on more of your trips. Thank you again. Warm regards, Christine Mazzoli, Director of Sales & Marketing More

Charlottetown, PEI
Top Contributor
222 reviews 222 reviews
39 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed May 29, 2014

Hotel a bit tired but rooms very large and recently decorated. Restaurant on site. Price very reasonable for a Crowned and easy to access from I 84. Next door to hotel is a gas station and next to that (2 minute walk) is Patty's Pantry. Variety store/deli -great spot to pick up freshly made sandwiches and salads for the road.

Was this review helpful? Yes 1
SBCrowne, Director of Sales at Crowne Plaza Southbury, responded to this review

Dear HappyCanadian13; Thank you for your 4 star review. As you mentioned, the hotel is located off of I-84 with very easy access. We do offer a full breakfast buffet and a la carte option for our guest to enjoy. For our lunch and dinner menus we change with the season's adding entree's to enhance the time of year, however... More

Trumbull, Connecticut
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 22, 2014

First of all, all the staff members we encountered were nice and accommodating. Check-in was quick and easy. But all went downhill from there. Our key cards wouldn't work and had to be changed 3 times. Sliding the key card slowly didn't matter. The room was terrible. A large metal plate on one narrow wall appeared to be hiding a... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Southbury, responded to this review

Dear PenelopePC, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

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Additional Information about Crowne Plaza Southbury

Address: 1284 Strongtown Road, Southbury, CT 06488
Phone Number:
Location: United States > Connecticut > Southbury
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Southbury 3.5*
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Also Known As:
Crowne Plaza Southbury Hotel Southbury
Southbury Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Hotel Southbury, 'The Place To Meet' . Our hotel is located in the Litchfield Hills of beautiful central Connecticut, some of our corporate neighbors are IBM, Chemtura, Boehringer-Ingelheim, General Electric, Timex, Waterbury Hospital and St. Mary's Hospital. Nearby attractions for all ages include Quassapaug Amusement Park, Lake Compouce, Timex Museum, NE Railroad Museum, Golden Age Trucking Museum, Palace Theatre, Danbury Mall, Oxford Greens Golf Course, Woodbury Ski and many quaint antique shops. We are a full service hotel serving a full hot and cold breakfast buffet and a la cart menu, Sunday Brunch, lunch and dinner in our Arrowhead Restaurant and Lounge. The Crowne Plaza - Southbury boasts 13,000 square feet of flexible and beautifully appointed meeting space that includes 2 tastefully decorated grand ballrooms that accommodate 50 to 400 people, 2 traditional boardrooms and up to 13 total breakout rooms. We are truly the 'Place to Meet' for corporate meetings, weddings, anniversary parties, birthday parties or Bat/Bar Mitzvahs. We have ample complimentary parking, complimentary wired & wireless Internet access throughout the hotel and offer complimentary coffee and tea in our lobby daily. Our guest will get a workout in our fitness area or enjoy a dip in our indoor pool and whirlpool. ... more   less 
Number of rooms
197

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