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All 2 Southbury hotels

Crowne Plaza Southbury

3.5 of 5 Hotel   |   1284 Strongtown Road, Southbury, CT 06488
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Ranked #2 of 2 hotels in Southbury
A recent review
4 of 5 stars reviewed 1 week ago
DonKinston Kinston
  • Overview
  • Reviews (144)
  • Photos (53)
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144 people have reviewed this hotel

Traveler rating
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    48
    33
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Kinston
Top Contributor
64 reviews 64 reviews
59 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

We stay here as a way stop on our way to Newfoundland and it has always been pleasant. The restaurant is a pleasant refuge after a hard day's travel, the staff helpful, the rooms clean and comfortable. Some 2nd floor rooms can be noisy because of large fans on the roof.

Was this review helpful? Yes
Dean M, Manager at Crowne Plaza Southbury, responded to this review

Dear DonKinston, Thank you for your recent feedback and 4 star review on your visit at our location in Southbury Ct. I am so glad we have raised the bar since your last review with us. We strive for each and every guest to be satisfied and receive above and beyond service. We are currently in the process of some... More

Waterbury, Connecticut
1 review
5 of 5 stars Reviewed 2 weeks ago

The Crowne is a great place to have a wedding reception. The grand ball room was beautiful and the food outstanding. Every employee worked hard and really ensured everything went off smoothly. The cocktail reception was set up perfectly. The chef did a great job with all food

Was this review helpful? Yes
Dean M, Manager at Crowne Plaza Southbury, responded to this review

Dear Chrissy M, Thank you for your 5 star rating on your recent experience with our location in Southbury Ct. We take great pride in making the bride and grooms day (along with the parents of both) a day to remember and cherish. So glad you enjoyed every moment from start to finish and pleased our staff helped make that... More

Portland, Maine
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First the good: The hotel exterior is attractive and the grounds are well kept. The public spaces are clean and attractive. The price I paid for the room was very reasonable for the area. The Not-So-Good: The guest rooms have been refurbished and the "old" still shows through. They did a clumsy, amateurish job of covering the air-conditioning unit with... More

Was this review helpful? Yes
Dean M, Manager at Crowne Plaza Southbury, responded to this review

Dear Jim D, I would like to thank you for your feedback on your recent visit with us at our Southbury Ct location. As you noted we have undergone some renovations and are currently looking to do more in the upcoming future to include guest rooms, hallways, restaurant and lounge with an estimated completion some time in the upcoming year.... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Thanks to Nichole for making my stay so comfortable! My visit for the evening was comfortable, relaxing, and quiet. The room, lobby, and decor was nice. I had to give five stars because the entire staff made this visit feel like a five star hotel.

Was this review helpful? Yes
Dean M, Manager at Crowne Plaza Southbury, responded to this review

Dear Americanwmn, Thank you for your recent 5 star review about your visit with us at our Southbury Ct location. It is a joy to both the management and staff at the Southbury Crowne Plaza to know that we made your stay exceptional going above and beyond your expectations. Thank you. Sincerely, Dean M Food & Beverage Manager More

tinton falls, nj
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is my second choice of places to stay in the area and it is always solid. Room is always clean and fresh, reception/staff is always pleasant and the location is great. Recommended for the traveler just passing through and for anyone with business/family in the area.

Was this review helpful? Yes
Dean M, Manager at Crowne Plaza Southbury, responded to this review

Dear Ruovik, Thank you for your recent review of your recent stay with us. I am pleased that we are man option for you and hope we can change that to being your first choice of stay in the area. Thank You More

Winslow, Maine
1 review
4 of 5 stars Reviewed July 18, 2014

My wife and I and my in-laws stayed here for one night. We were pleasantly surprised with the hotel and it exceeded our expectations. The location is great being right off I-84. We ate dinner in the restaurant and the food was good. We also had the breakfast buffet in the morning and the food was very good. We will... More

Was this review helpful? Yes
Dean M, Manager at Crowne Plaza Southbury, responded to this review

Dear Dean Q, Thank you for your choice to stay with us at the Crowne Plaza Southbury. We appreciate your feedback. We strive for great customer service and value and are thrilled we exceeded your expectations. We look forward to your next visit. Thank You, Dean Mead F&B Manager More

Southbury, Connecticut
Contributor
20 reviews 20 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 17, 2014

Stayed there a few days ago for a night. Went to restaurant, was empty except for 2 people. No waitstaff anywhere, so we left. Looked in bar area, which was packed ( had entertainment going on). No seats available. Went to front desk, asked if it was possible to get room service without all the ridiculous charges because of the... More

Was this review helpful? Yes 1
Dean M, Manager at Crowne Plaza Southbury, responded to this review

Dear Karyn626, My apologies on your recent visit with us. We here at Crowne Plaza Southbury do strive for total guest satisfaction in all aspects of our guests stay, be it housekeeping, food and beverage, your check in and check out. I am sorry we fell short of your expectations on your last visit. We appreciate your feedback on this... More

East Fishkill, New York
Contributor
19 reviews 19 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 10, 2014

Rooms were spacious although looked tired. A/C was noisy to which their response amounted to it works. They made no attempts to move me to a quieter room. Breakfast was horrid, I advise avoiding adding it to your room charge as after you do, they inform you they cannot change it nor do they refund. Chairs in the dining room... More

Was this review helpful? Yes 2
SBCrowne, Director of Sales at Crowne Plaza Southbury, responded to this review

Dear JJT404, Thank you for your Trip Advisor review. Reviews help us to make improvements in order to best serve our guest. We are happy to say that our new American flag is up and flying proudly. We will be starting a guest room renovation in 2015. Our rooms are spacious and clean, the renovation will enhance our guest experience.... More

Mississauga, Canada
Contributor
20 reviews 20 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 5, 2014

We stayed at this hotel a couple of years ago and it was acceptable. This time however, we noticed the building had deteroriated, with hallway carpets torn and lifting up, the walls dirty in need of painting, and the rooms feeling somewhat 'unclean'. The front staff were okay, although one morning the staff were less than cordial/helpful...I spilt my coffee... More

Was this review helpful? Yes 1
SBCrowne, Director of Sales at Crowne Plaza Southbury, responded to this review

Dear Jurist; Thank you for your review. I am sorry to hear your experience was not exceptional. We have always took pride in our staff's high level of service to our guest. My apologies that this time we did not meet our standards. We are pleased to say we will be going through a guest room renovation in 2015/2016 and... More

West Hartford, Connecticut
1 review
5 of 5 stars Reviewed July 3, 2014

Different menu you would expect from a hotel, try the falafel very authentic with a great presentation, the staff are very friendly and I spoke to the chef who was very knowledge and had Great ideas for a new memu he was going to launch soon,

Was this review helpful? Yes
SBCrowne, Director of Sales at Crowne Plaza Southbury, responded to this review

Dear Yaz222; Thank you for your 5 Star review. Our Executive Chef has revamped our menu to be a little out of the box from the typical hotel flare. We pride ourselves on our food and are please we made your experience a 5 Star. Thanks again. Warm regards, Christine Mazzoli, Director of Sales & Marketing. More

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Additional Information about Crowne Plaza Southbury

Address: 1284 Strongtown Road, Southbury, CT 06488
Phone Number:
Location: United States > Connecticut > Southbury
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Southbury 3.5*
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Also Known As:
Crowne Plaza Southbury Hotel Southbury
Southbury Crowne Plaza

53 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Hotel Southbury, 'The Place To Meet' . Our hotel is located in the Litchfield Hills of beautiful central Connecticut, some of our corporate neighbors are IBM, Chemtura, Boehringer-Ingelheim, General Electric, Timex, Waterbury Hospital and St. Mary's Hospital. Nearby attractions for all ages include Quassapaug Amusement Park, Lake Compouce, Timex Museum, NE Railroad Museum, Golden Age Trucking Museum, Palace Theatre, Danbury Mall, Oxford Greens Golf Course, Woodbury Ski and many quaint antique shops. We are a full service hotel serving a full hot and cold breakfast buffet and a la cart menu, Sunday Brunch, lunch and dinner in our Arrowhead Restaurant and Lounge. The Crowne Plaza - Southbury boasts 13,000 square feet of flexible and beautifully appointed meeting space that includes 2 tastefully decorated grand ballrooms that accommodate 50 to 400 people, 2 traditional boardrooms and up to 13 total breakout rooms. We are truly the 'Place to Meet' for corporate meetings, weddings, anniversary parties, birthday parties or Bat/Bar Mitzvahs. We have ample complimentary parking, complimentary wired & wireless Internet access throughout the hotel and offer complimentary coffee and tea in our lobby daily. Our guest will get a workout in our fitness area or enjoy a dip in our indoor pool and whirlpool. ... more   less 
Number of rooms
197

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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