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Crowne Plaza Southbury

3.5 of 5 1284 Strongtown Road, Southbury, CT 06488
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Crowne Plaza Southbury
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Crowne Plaza Southbury
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159 reviews from our community

Traveler rating
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    54
    39
    17
    8
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29
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Joppa, Maryland
1 review
2 of 5 stars Reviewed 6 days ago NEW

My family and I booked three separate bedrooms for three nights during the Thanksgiving holiday since our family friend lived only 10 minutes away from the hotel’s location, compared to other hotels in the area. Aside from the favorable hotel’s close proximity and other guest reviews (4.1 out of 5.0 on IHG.com as of 11/7/14), the price I paid per... More 

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Ontario, Canada
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel worked well for us. It's located one exit from the quaint Southbury town, and 10 minutes from Waterbury, which was perfect for us. The hotel is very basic, no real extras. I never make Advance Purchase's, but did so by mistake, the hotel was not accommodating when I wanted to reverse it. Be careful not to book an... More 

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Dean M, Manager at Crowne Plaza Southbury, responded to this review

Dear Mr. Fazz, Thank you for your recent stay with us at the Crowne Plaza Southbury. I am Glad our location worked well for the needs of your trip. I want to apologise for the experience encountered when needing to change your Advance Reservation. In most cases with the advance booking agents Hotwire, Priceline, Expedia, where you pre-purchase your room... More 

Richmond, Virginia
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have used this hotel many times on our way to Vermont from Virginia. Its a lovely hotel and it takes dogs for a $25 cleaning fee which is a bargain. The rooms are cleaned as they should be after each dog stays and as a result we have used it many times

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Dean M, Manager at Crowne Plaza Southbury, responded to this review

Dear DJF1958 On behalf of our staff and our management team I want to thank you for your recent stay and review of our Hotel here in Southbury Ct. We are so pleased we were able to make your stay a comfortable one. Warm regards and a joyous holiday season to you and your family. Dean Mead Food & Beverage... More 

New York, NY
Top Contributor
310 reviews 310 reviews
72 hotel reviews
180 helpful votes 180 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed in a Crowne Plaza because it takes pets and we needed a place for three days for the Thanksgiving holiday. The room was good sized, although the bathroom and the closet were tiny. Unfortunately, the internet was out our last two days there, and the desk personnel said, in order, " management is looking at it" then "we... More 

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Dean M, Manager at Crowne Plaza Southbury, responded to this review

Dear Annbury, I want to thank you for your recent stay with the Crowne Plaza Southbury. My apologies for the troubles with the internet during your stay. We take pride in being able to provide wifi access to our guests at no additional cost. I do hope you give us another attempt the next time your in our area. Regards,i... More 

Evansville
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I arrived at the location around 9 PM on a Thursday and I was instantly greeted by the staff and given my room key. The bar is located right next to the receptions' desk, and they had some local band playing. Bar was open till 11 and they have room service here. Although it was pricey it was a very... More 

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Dean M, Manager at Crowne Plaza Southbury, responded to this review

Thank you for your 4 star rating during your recent visit. Looking forward to having you return when your in the area. Dean Mead Food & Beverage More 

New York City, New York
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 19, 2014

This hotel is typical of the Crown Plaza hotels. Spacious, quiet, nice rooms, extra amenities, etc. My room was large and in the rear away from any traffic. Quiet and comfortable. I would stay here again and would recommend this hotel. I would not recommend the restaurant; however, there is a plethora of good restaurants within short driving distance.

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Chalfont, Pennsylvania, United States
2 reviews
3 of 5 stars Reviewed November 18, 2014

the location and the price were right. However, my room must have formerly been a smoking room AND the bathroom needs some upgrades. Also, because it is right off of I84 I could hear the cars zooming by all night long. IF I stay here again, I will make sure to request being on the other side, away from the... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Southbury, responded to this review

Dear Farrah B, Thank you for your recent stay with us and for reviewing our property. I am happy that our location worked for you. However, we regret that your stay was below satisfactory due to the condition of the room and noise challenges. Please accept our sincerest apologies for any inconvenience these may have caused you. We greatly appreciate... More 

Farmington, Maine
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 3, 2014

I met family at this hotel because we were looking for a dog friendly place to have a mini reunion and enjoy the foliage. The Crowne Plaza was easy to get to-right off 84 so it was a good place for people from Virginia, Maine and Massachusetts. We all had dogs with us so a dog friendly place was a... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Southbury, responded to this review

Dear skiqueen10, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank you... More 

New Smyrna Beach, Florida
Contributor
18 reviews 18 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 5, 2014

This hotel is convenient to Southbury, Woodbury, and I-84. Our room had formerly been a smoking floor and smelled of it. The front desk was very apologetic, but it didn't see there was much they could do about it. The bar is overpriced and pours a lousy drink and since there are no breakfast places nearby, we ate in the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Southbury, responded to this review

Dear Ted H, We welcome feedback especially from our valued guests like you. I sincerely apologize if the level of service you have received was not at par to your expectations. All of our reviews are evaluated by management and your review is no exception. I am confident that actions will be taken accordingly to ensure we consistently provide our... More 

Onalaska, Wisconsin
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 23, 2014

We stayed here for 4 nights on a trip for a family wedding. We encountered several problems during our stay. While the sheets and bedding was clean, there were other issues that affected our stay. Every day, you needed to go back to the front desk to get your room re-keyed. We were not told this at check-in and had... More 

Was this review helpful? Yes 2
Dean M, Manager at Crowne Plaza Southbury, responded to this review

Dear pbs603, I would like to thank you for your recent stay with us, taking the time to offer feedback about your stay. I sincerely offer my apologies for the inconveniences you encountered during your stay. I would like to let you know we are currently in the process of updating our key card system, yes the older ones are... More 

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Additional Information about Crowne Plaza Southbury

Address: 1284 Strongtown Road, Southbury, CT 06488
Phone Number:
Location: United States > Connecticut > Southbury
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Southbury 3.5*
Number of rooms: 197
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Also Known As:
Crowne Plaza Southbury Hotel Southbury
Southbury Crowne Plaza

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