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All 2 Southbury hotels

Heritage Hotel

3.5 of 5 Resort   |   522 Heritage Rd, Southbury, CT 06488
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Heritage Hotel
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74%
Ranked #1 of 2 hotels in Southbury
A recent review
3 of 5 stars reviewed 1 week ago
CKober Shanghai
  • Reviews (216)
  • Photos (49)
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216 people have reviewed this hotel

Traveler rating
    86
    73
    30
    19
    8
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82
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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English first
Shanghai
Top Contributor
79 reviews 79 reviews
79 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 1 week ago

Generally speaking, the hotel reminds one of the typical old country hotels which one can also see in the movies. Very nice and green surroundings. Breakfast was so so, ok, but nothing to talk about. Many staff are nice and helpful. On the negative side, the sometimes the front desk staff was mostly surprisingly rude. Small example: We had booked... More

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review and your comments regarding the hotel itself. We are excited to be planning renovations throughout the hotel which will address some of your concerns. Thank you also for your comments regarding our front desk staff; we use all such comments to help with our continuous training procedures. All the best, Scott More

Boswell, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We had the opportunity to spend four nights at the Heritage Hotel in Southbury, CT. What a lovely place. The rooms were clean and the beds were great. Slept like a baby!! The pool area was good and convenient to all. Maybe a bit too convenient...people could walk in from the road and swim there. The golf course was good,... More

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Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind words regarding the Heritage. We love our pool area and I’m glad you were able to take advantage of the golf course! Our health club does have members from the community who join during the summer and get use of the pool too. I’m glad you enjoyed your stay and hope to see you again... More

New Haven, Connecticut
1 review
5 of 5 stars Reviewed 2 weeks ago

I had a wonderful stay at Heritage Hotel. My girlfriend and I got engaged at the hotel's beautiful stone garden. The surprise proposal ceremony could not have happened without generous support from the Hotel's catering director Jennifer Giuliano and many other staffs. Even at a very short notice, they put together a perfect setup for our private engagement ceremony. If... More

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Scott R, General Manager at Heritage Hotel, responded to this review

Congratulations to you and your fiancée! We are so happy to have been a part of such a special day for you both. Thank you for your kind words regarding the hotel and the staff; I will pass on your compliments. And please let us know when you’re planning your big day. We can help with everything from room nights... More

Waterbury, Connecticut
1 review
5 of 5 stars Reviewed 3 weeks ago

We have had a couple family functions at The Heritage and this weekend we had an engagement party for our friends. As usual the staff was professional and courteous and the food was to die for. The staff was stellar!.Richter and his staff are magicians when it comes to food prep. Can't wait to have another function there.

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review and congratulations to your friends on their engagement! I’m glad your event was a success – I will pass on your compliments to Richter and the rest of the team. We hope to see you again very soon! All the best, Scott More

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I was very happy with the layout and floor plan, everything put a smile on my families face when we attended a black/ white Tie event. Banquet staff was very nice and even went above to keep the guests happy Richter, Ilianis, Sara, and Emily were ecstatic. Thank you for the wonderful experience fabulous job on everything.

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Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind words. Our banquet staff works hard to ensure that every special occasion is as much of a success as yours was! We will pass along your compliments to the staff. Please think of us for your next event! All the best, Scott More

Long Island, NY
Contributor
18 reviews 18 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Recently stayed at the Heritage while in town for the Rev 3 Tri at Quassy. Arrived a little before 2pm to see if the room would be available (check in is at 4pm). They advised that it was not yet available. When I booked, only rooms with 2 doubles were available, no king rooms. So I asked if it were... More

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Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review. We are thrilled every year to host some of the great triathletes that take part in the Rev3 Triathlon. I’m glad you were able to check in early and take advantage of the wifi we offer throughout the hotel. I am sorry about the issues with housekeeping; we share reviews like yours with our staff... More

Stoneham, Massachusetts
Top Contributor
212 reviews 212 reviews
44 hotel reviews
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed June 1, 2014

We stayed here for two nights so that my husband could attend a conference that was held here. It was an excellent place to hold a conference. There were many function rooms of different sizes. The food (ordered by the conference) was very tasty and included individually made omelets for breakfast and freshly baked cherry pie for lunch. There were... More

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Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review. I’m glad you were able to enjoy what we have to offer– especially both pools in our Health Club – during your husband’s conference. We are excited to have some renovation plans in the works; we hope to show them off to you during your next visit! All the best,... More

Easton,CT
Contributor
12 reviews 12 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed May 31, 2014

We had a buffet dinner in the garden room last night. The room was perfectly arranged for 50 people. The food was delicious and beautifully displayed and served. The staff was top notch and so helpful and attentive. Chris and Jen were so nice to work with and the head banquet person, Brian and Dan were awesome. If you want... More

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Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review. The Garden Room is beautiful this time of year, and I’m glad your dinner event was enjoyable! Our staff makes every effort to ensure each event is a success. Please think of us the next time you have a special event, or just need a weekend away! All the best, Scott More

New Milford, Connecticut
1 review
5 of 5 stars Reviewed May 27, 2014

We had the most excellent experience! Jennifer and Chris were there every step of the way. Our wedding went off with out a hitch, lol. The suite was extravagant and the service was phenomenal!! We look forward to our 1 year anniversary escape back!!

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Congratulations on your wedding! I’m glad everything went smoothly and we look forward to celebrating many anniversaries with you! Scott More

Long Island, NY
Contributor
16 reviews 16 reviews
13 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed May 26, 2014

I had an excellent stay here Sunday night of Memorial Day wk-end. I was surprised how nice the hotel is, more of a resort than just a hotel, and impressed with the amenities. I did have some confusion when booking the hotel. I was looking for a hotel in the area that was pet friendly and came across Heritage. I... More

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write such a lengthy review. I am sorry for the confusion regarding the pet-friendly rooms; we do indeed have a limited number of those rooms. We will review the listings to ensure that is made clearer. I’m glad you were able to enjoy so much of what we have to offer. As you... More

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Additional Information about Heritage Hotel

Address: 522 Heritage Rd, Southbury, CT 06488
Location: United States > Connecticut > Southbury
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Heritage Hotel 3.5*
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Also Known As:
Heritage Hotel Southbury
Heritage Resort Southbury

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more   less 
Number of rooms
163

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