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All 2 Southbury hotels

Heritage Hotel

3.5 of 5 Resort   |   522 Heritage Rd, Southbury, CT 06488
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Heritage Hotel
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Ranked #1 of 2 hotels in Southbury
A recent review
4 of 5 stars reviewed 2 weeks ago
Champ5321 New York City, New York
  • Overview
  • Reviews (222)
  • Photos (49)
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222 people have reviewed this hotel

Traveler rating
    86
    79
    30
    18
    9
See reviews for
85
61
9
30
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Danbury
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

We stayed at this hotel this past weekend after traveling to attend a wedding the same day. I made the reservations 3mths in advance, specifying that we needed an early checkin because we'd be arriving only a couple of hours before the wedding and needed showers, etc. When we arrived, we were told 'our room' wasn't ready yet - they... More

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your comments and observations, as they are the best way for us to address issues and concerns as they arise. I’m sorry for the issues you encountered during our check-in process. Our check-in time is 4 p.m., and unfortunately we cannot always accommodate early check-ins. We do strive to provide excellent service to each of our guests,... More

New York City, New York
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We once again went to the Heritage Hotel for the weekend and found it a very pleasant place to get away for a few days. The rooms are comfortable, the beds excellent, and the hotel is a friendly place overall. The hotel's breakfast buffet is a good value at $12.95 per person, but lunch and dinner are just average overall.... More

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review. I’m glad you enjoyed your stay with us and got to visit the surrounding towns as well. Please think of us the next time you need a getaway! All the best, Scott More

Olive Branch
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My son and I stayed at this hotel for 4 nights/5 days. It was very nice. They have 5 dog rooms in a separate part of the hotel with its own entrance which was awesome. Our room had a 40 inch flat panel TV and very comfortable beds. The only complaint I have about this hotel is that the room... More

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind words about the Heritage. I’m glad you were able to take advantage of our dog-friendly rooms, and especially all we have to offer in our Health Club. I will pass on all your comments to the rest of the team. Thank you again! All the best, Scott More

Warwick, Rhode Island
1 review
5 of 5 stars Reviewed 2 weeks ago

I can't say enough good things. From the time I called and booked 15 rooms for our league till the time we left every staff member I dealt with was amazing and very accommodating. We were there July 26th and 27th. They had pleanty of things for the kids to do and the breakfast buffet was awesome. I would definately... More

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Dianne, thank you for your kind review! I’m glad you and all the players had a great time at the Heritage and we look forward to next year’s tournament! All the best, Scott More

Grosse Pointe Park, Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed two nights in late July and enjoyed our time here. The amenities as far as exercise rooms, pools are well beyond what you find at a typical hotel. Our room was quiet, comfortable and clean. No problems getting and staying connected on Wifi.Should forewarn, arrived late at night and GPS led us astray, Simple to find unless your GPS... More

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review. GPS can be tricky sometimes here in western Connecticut, but I’m glad you made it here safely. We are excited for our renovation plans we expect to roll out over the next year; hopefully we will see you again soon! All the best, Scott. More

San Jose, California
Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I usually don't bother to post bad reviews but I can't avoid this one. Basically they robbed me of 800.00 by over booking my pre paid room and refusing to make good on it. This is going to tie me up in small claims court so its doubly painful. As far as the hotel, its decor is old and falling... More

Was this review helpful? Yes 1
Scott R, General Manager at Heritage Hotel, responded to this review

I am sorry for the miscommunications that lead to your stay not living up to our expectations of service and hospitality. It was a pleasure speaking with you directly. I am glad we were able to clear everything up to your satisfaction. Please don’t ever hesitate to reach out to me directly if you need further assistance. We look forward... More

New York City, New York
1 review
4 of 5 stars Reviewed 4 weeks ago

We first booked this hotel through a Groupon deal last Fall and were so impressed with its friendly staff, the coziness (several fire places, sauna, indoor pool, etc.) and good food, that we went back two more times for 3-4 night stays last winter! We're looking forward to booking again this year once we've figured out the days. I've also... More

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind words! I’m glad your stay was so enjoyable and we look forward to seeing you again very soon! All the best, Scott More

Richmond, Virginia
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We checked into the Heritage Hotel at random on the last night of a road trip. This hotel was a great find after a long day of driving. The lobby was expansive and well-appointed. A long rustic hallway overlooked racquetball courts and two swimming pools, one indoor and one outdoor. Our room was on the first level and overlooked a... More

Was this review helpful? Yes 1
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage Hotel. I’m glad you were able to take a break from the road and have a restful stay with us! We are excited to have renovations planned for the next year. We hope you’ll stop by again once they’re finished so you can see the improvements we’re planning! All the best, Scott More

Chicago, Illinois
1 review
4 of 5 stars Reviewed July 11, 2014

My wife and I came to the hotel for a wedding and we were pleasantly surprised by how great the staff was. When we checked in the front desk staff were a little rude so we weren't expecting much at the wedding but we were overwhelmed by the high level of service that was received. Being in the business myself... More

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review. I’m glad you enjoyed the great service our banquet staff offers – Kristy and her team are wonderful! However, I am sorry your experience with our front desk staff was not up to the level of hospitality we expect to offer. As with all of our guests’ comments, we will... More

Shanghai
Top Contributor
79 reviews 79 reviews
79 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed June 29, 2014

Generally speaking, the hotel reminds one of the typical old country hotels which one can also see in the movies. Very nice and green surroundings. Breakfast was so so, ok, but nothing to talk about. Many staff are nice and helpful. On the negative side, the sometimes the front desk staff was mostly surprisingly rude. Small example: We had booked... More

Was this review helpful? Yes 2
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review and your comments regarding the hotel itself. We are excited to be planning renovations throughout the hotel which will address some of your concerns. Thank you also for your comments regarding our front desk staff; we use all such comments to help with our continuous training procedures. All the best, Scott More

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Additional Information about Heritage Hotel

Address: 522 Heritage Rd, Southbury, CT 06488
Location: United States > Connecticut > Southbury
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Heritage Hotel 3.5*
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Also Known As:
Heritage Hotel Southbury
Heritage Resort Southbury

49 photos of this hotel

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Hotel & grounds (7)
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more   less 
Number of rooms
163

Questions & Answers

Questions? Get answers from Heritage Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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