Heritage Hotel (Southbury, CT) - Resort Reviews

Also Known As:: Heritage Hotel Southbury; Heritage Resort Southbury

Address: 522 Heritage Rd, Southbury, CT 06488

Phone Number:

Region: United States > Connecticut > Southbury

Amenities:

Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

Ranked #1 of 2 hotels in Southbury

Price Range: $$

Hotel Class:3.5 star (3.5*)

Official Description (provided by the hotel):: Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more less

Reservation Options:: TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Booking.com, Hotwire, Venere, Tingo and Orbitz so you can book your Heritage Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

MyrtleBeachGolfer

myrtle beach

Senior Contributor

23 reviews

6 hotel reviews

Reviews in 10 cities

6 helpful votes

“pleasant old hotel”

Reviewed May 13, 2013 NEW

this is an old hotel that has had some renovations. The rooms are large, but the bathroom is small and has old fixtures. The staff there is very pleasant and helpful. The only problem with them was we called the front desk for a "wake up " call and both times were call 12 minutes after our requested wake up... More

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Thank you for your valued review and kind words about our superior customer service and food quality. Your concerns, I can assure you will be reviewed with the appropriate departments immediately. We hope that you will visit us again in the near future, Scott. More

Jordana R

Stony Brook, New York

Reviewer

3 reviews

1 helpful vote

“Return trip to Heritage Hotel”

Reviewed May 8, 2013

Being in need of a weekend getaway we decided to return to the Heritage Hotel. Once again the Heritage did not disappoint. The staff at the spa and restaurant goes above and beyond with excellent service. My family enjoyed use of the indoor pool, racquetball courts and nightly ping pong games. The Heritage Hotel offers a warm, friendly environment for... More

See 2 more reviews by Jordana R for Southbury

Jordana R has 1 more review of Heritage Hotel

“Hidden gem in Ct”

Reviewed November 4, 2012

Thank you very much for your positive feedback on your recent experience. Our guest reviews are always taken into consideration and reviewed with our team to help exceed our customer service standards. We look forward to welcoming you back for a fun filled summer, Scott. More

RedeemedBoyd

Canonsburg, Pennsylvania

Senior Reviewer

10 reviews

Reviews in 4 cities

2 helpful votes

“Overpriced and Underserviced”

Reviewed May 1, 2013

This hotel attempts to be a beautiful retreat in New England. While it may have once been just that, today it is decrepit, aging, and in need of updates. My wife and I stayed there the weekend of April 26-28, as she was in attendance of one of her closest friends, who selected the location for their wedding. The accommodations... More

Dear Valued Customer, Thank you for choosing the Heritage Hotel for your stay. We apologize that we lacked in meeting your expectations. Please contact me privately so I can have an opportunity to rectify your unpleasant experiences. Thank you, Scott. More

apr68

Oneida, New York

22 reviews

21 hotel reviews

Reviews in 17 cities

31 helpful votes

“Quick Trip but a really nice place!”

Reviewed April 24, 2013

We had a very quick trip to this area of CT. This resort was HUGE and seemed to have a lot to offer. The bell staff was super nice. It seemed that something was going on at the front desk when we arrived and they were a little "on edge," but other than that, they were helpful. The rooms were... More

Your recent review is significantly appreciated. We are quite more than a limited service property and are pleased to provide an array of on-site amenities to our guests consisting of our full-service health club, restaurant & pub, day spa and 9-hole golf course. It is unfortunate that your visit with us was brief and we hope that you will stay... More

glowie_emerson

Hollywood, Florida

4 hotel reviews

Reviews in 6 cities

3 helpful votes

“Thanks to TripAdvisor !”

I suppose 'fortunately' I read the previous reviews, and I called ahead and asked for everything everyone else advised.... third floor (LARGE room and high ceilings), overlooking the stream (the sound of the brooke was lovely, and the little geese playing), the North wing (no noise or children playing), also the north wing I am told, is renovated, and rooms... More

Was this review helpful? Yes 2

Thank you for taking the time to review your latest visit at the Heritage Hotel. Our guest feedback plays a vital role in ensuring an enjoyable stay for all patrons, and we take all comments and concerns into great consideration. We look forward to your return, Scott More

Paul_Dumond

Madawaska, Maine

“Comfortable and Clean.”

Reviewed April 23, 2013

I stayed here April 13 and found the room to have nice decor. I don't understand where people are saying that it is dated? This seemed to me to be a newer hotel. The bed was excellent I was very comfortable sleeping in it. The TV was massive and high quality. It was different to watch a game on this... More

We appreciate your constructive feedback and positive comments on your recent visit at the Heritage Hotel. Over the past year we have made many renovations including new bedding, carpeting, HDTV’s in all guest rooms, and enhancements to our lobby area. We are grateful for your appreciation of our upgrades. Your request for NESN TV has been reviewed with our team.... More

Ivypenny

3 hotel reviews

Reviews in 3 cities

“Pleasant Experience”

Reviewed April 17, 2013

We stayed at the hotel April 12 and 13 for an event. We arrived late on Friday night and the staff was very nice. Check in went very smooth with no issues. Room was very large and spacious. The bathroom was a little small however the water pressure was out of this world. The room was a little bit old... More

Thank you for taking the time to write a review on your recent experience at The Heritage Hotel. Your comments are extremely valuable to our team, and we hope that you will get the chance to stay longer on your next visit. Thank you, Scott. More

salo41

Liverpool, NY

Top Contributor

54 reviews

25 hotel reviews

Reviews in 34 cities

27 helpful votes

“Overall good stay in a little gem of a town”

Stayed here for a recent dance competition at the hotel. Property is a bit dated, but clean. Bathrooms do not have tubs and are of average size with comfortable beds. Picturesque grounds adjacent to a golf course. Restaurant food good, but overpriced. Service average. Very nice pool, hot tub and fitness area as well as a game room. Would love... More

salo41 has 1 more review of Heritage Hotel

“Family friendly & top notch service”

Reviewed January 29, 2012

We appreciate your recent review. The Town of Southbury is a small, serene place with a variety of attractions. We are proud to reside within this community. We certainly encourage you to come visit us over the summer and unwind beside our outdoor pool. Thank you, Scott. More

ketm2000

Philadelphia, Pennsylvania

5 reviews

Reviews in 5 cities

“A bit dates but great hotel staff”

Reviewed April 13, 2013

Stayed overnight April 2013. Hotel is a bit dates but was clean and comortable. Staff was friendly and very helpful. Restaurant was good and reasonably priced. Pleny of activities for the kids including pool, raquetball, ping pong etc

Your review is extremely appreciated, as it contributes to assisting us in providing exceptional customer service to meet all the needs of our guests. We are pleased that you enjoyed our on-site amenities such as our Shadrach’s Restaurant & Pub and our full-service health club. We hope you will have the opportunity to stay with us again in the near... More

Kathiernc

Central, CT

9 reviews

“Dated but clean and excellent service”

Reviewed April 7, 2013

I'm a native of CT but had never been to Southbury or the Heritage Hotel. The hotel itself is a little dated but it is very clean and the service was excellent. (A big thank you to Kris M. who got me a cup of hot water for tea when I needed it.) I stayed on the third floor (room... More

We appreciate you taking the time to provide insight on your stay at The Heritage Hotel. Our associates take pride in making our guests feel at home during their stay. The areas of concern in your feedback have been addressed with our team. We hope to see you again, especially during our summer season! Scott More

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Heritage Hotel Resort, Southbury

Heritage Hotel

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