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All 2 Southbury hotels

Heritage Hotel

3.5 of 5 Resort   |   522 Heritage Rd, Southbury, CT 06488
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Heritage Hotel
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74%
Ranked #1 of 2 hotels in Southbury
A recent review
4 of 5 stars reviewed 1 week ago
Yoshita131 New York City, New York
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217 people have reviewed this hotel

Traveler rating
    85
    76
    30
    18
    8
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83
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30
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
San Jose, California
Senior Reviewer
10 reviews 10 reviews
1 of 5 stars Reviewed 3 days ago NEW

I usually don't bother to post bad reviews but I can't avoid this one. Basically they robbed me of 800.00 by over booking my pre paid room and refusing to make good on it. This is going to tie me up in small claims court so its doubly painful. As far as the hotel, its decor is old and falling... More

Was this review helpful? Yes 1
New York City, New York
1 review
4 of 5 stars Reviewed 1 week ago

We first booked this hotel through a Groupon deal last Fall and were so impressed with its friendly staff, the coziness (several fire places, sauna, indoor pool, etc.) and good food, that we went back two more times for 3-4 night stays last winter! We're looking forward to booking again this year once we've figured out the days. I've also... More

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind words! I’m glad your stay was so enjoyable and we look forward to seeing you again very soon! All the best, Scott More

Richmond, Virginia
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We checked into the Heritage Hotel at random on the last night of a road trip. This hotel was a great find after a long day of driving. The lobby was expansive and well-appointed. A long rustic hallway overlooked racquetball courts and two swimming pools, one indoor and one outdoor. Our room was on the first level and overlooked a... More

Was this review helpful? Yes 1
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage Hotel. I’m glad you were able to take a break from the road and have a restful stay with us! We are excited to have renovations planned for the next year. We hope you’ll stop by again once they’re finished so you can see the improvements we’re planning! All the best, Scott More

Chicago, Illinois
1 review
4 of 5 stars Reviewed 2 weeks ago

My wife and I came to the hotel for a wedding and we were pleasantly surprised by how great the staff was. When we checked in the front desk staff were a little rude so we weren't expecting much at the wedding but we were overwhelmed by the high level of service that was received. Being in the business myself... More

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review. I’m glad you enjoyed the great service our banquet staff offers – Kristy and her team are wonderful! However, I am sorry your experience with our front desk staff was not up to the level of hospitality we expect to offer. As with all of our guests’ comments, we will... More

Shanghai
Top Contributor
78 reviews 78 reviews
78 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Generally speaking, the hotel reminds one of the typical old country hotels which one can also see in the movies. Very nice and green surroundings. Breakfast was so so, ok, but nothing to talk about. Many staff are nice and helpful. On the negative side, the sometimes the front desk staff was mostly surprisingly rude. Small example: We had booked... More

Was this review helpful? Yes 2
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review and your comments regarding the hotel itself. We are excited to be planning renovations throughout the hotel which will address some of your concerns. Thank you also for your comments regarding our front desk staff; we use all such comments to help with our continuous training procedures. All the best, Scott More

Boswell, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had the opportunity to spend four nights at the Heritage Hotel in Southbury, CT. What a lovely place. The rooms were clean and the beds were great. Slept like a baby!! The pool area was good and convenient to all. Maybe a bit too convenient...people could walk in from the road and swim there. The golf course was good,... More

Was this review helpful? Yes 1
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind words regarding the Heritage. We love our pool area and I’m glad you were able to take advantage of the golf course! Our health club does have members from the community who join during the summer and get use of the pool too. I’m glad you enjoyed your stay and hope to see you again... More

New Haven, Connecticut
1 review
5 of 5 stars Reviewed June 22, 2014

I had a wonderful stay at Heritage Hotel. My girlfriend and I got engaged at the hotel's beautiful stone garden. The surprise proposal ceremony could not have happened without generous support from the Hotel's catering director Jennifer Giuliano and many other staffs. Even at a very short notice, they put together a perfect setup for our private engagement ceremony. If... More

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Scott R, General Manager at Heritage Hotel, responded to this review

Congratulations to you and your fiancée! We are so happy to have been a part of such a special day for you both. Thank you for your kind words regarding the hotel and the staff; I will pass on your compliments. And please let us know when you’re planning your big day. We can help with everything from room nights... More

Waterbury, Connecticut
1 review
5 of 5 stars Reviewed June 14, 2014

We have had a couple family functions at The Heritage and this weekend we had an engagement party for our friends. As usual the staff was professional and courteous and the food was to die for. The staff was stellar!.Richter and his staff are magicians when it comes to food prep. Can't wait to have another function there.

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review and congratulations to your friends on their engagement! I’m glad your event was a success – I will pass on your compliments to Richter and the rest of the team. We hope to see you again very soon! All the best, Scott More

1 review
5 of 5 stars Reviewed June 8, 2014 via mobile

I was very happy with the layout and floor plan, everything put a smile on my families face when we attended a black/ white Tie event. Banquet staff was very nice and even went above to keep the guests happy Richter, Ilianis, Sara, and Emily were ecstatic. Thank you for the wonderful experience fabulous job on everything.

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind words. Our banquet staff works hard to ensure that every special occasion is as much of a success as yours was! We will pass along your compliments to the staff. Please think of us for your next event! All the best, Scott More

Long Island, NY
Contributor
18 reviews 18 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 5, 2014

Recently stayed at the Heritage while in town for the Rev 3 Tri at Quassy. Arrived a little before 2pm to see if the room would be available (check in is at 4pm). They advised that it was not yet available. When I booked, only rooms with 2 doubles were available, no king rooms. So I asked if it were... More

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review. We are thrilled every year to host some of the great triathletes that take part in the Rev3 Triathlon. I’m glad you were able to check in early and take advantage of the wifi we offer throughout the hotel. I am sorry about the issues with housekeeping; we share reviews like yours with our staff... More

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Additional Information about Heritage Hotel

Address: 522 Heritage Rd, Southbury, CT 06488
Location: United States > Connecticut > Southbury
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Heritage Hotel 3.5*
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Also Known As:
Heritage Hotel Southbury
Heritage Resort Southbury

49 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more   less 
Number of rooms
163

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