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Heritage Hotel

3.5 of 5 522 Heritage Rd, Southbury, CT 06488
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Heritage Hotel
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Heritage Hotel
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246 reviews from our community

Traveler rating
    95
    87
    34
    19
    11
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90
68
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35
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rahway, New Jersey
Top Contributor
216 reviews 216 reviews
30 hotel reviews
493 helpful votes 493 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

The lobby of the hotel is pretty. Anthony, the man that stokes the fire is a great guy, very friendly. That's were it ends. Our first room had windows covered in plastic, I couldn't see out. The hotel is being painted, I was told when I called for a new room. I think they should have told us about that... More 

Was this review helpful? Yes 2
Clinton Township, Michigan
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Been coming to the Heritage now for almost 17 years and it reminds me of family members: you know there's a few flaws but you love it anyways. Coming from the Midwest, this still holds the charm of a old east coat feel with a couple of large, real fireplaces burning throughout the day. Place has had a few new... More 

Was this review helpful? Yes 1
NY
Top Contributor
157 reviews 157 reviews
13 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was here with a group of about 70-80 for a retreat with my rabbinical/cantorial school. Our group was overwhelmingly happy with this choice of locations. The location was central to both NY and MA, which allowed alumni, students and faculty a relatively convenient place to congregate for a few days. There is ample parking and if you need to... More 

Was this review helpful? Yes 1
Killingworth, Connecticut
Top Contributor
148 reviews 148 reviews
11 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed November 9, 2014

Just stayed overnight at the Heritage Hotel for a wedding. The hotel is located in a 55+ community. As soon as we stepped off the elevator I thought I was in the assisted living facility that I volunteer at ; assist rails on the walls and a decor that screams nursing home. The hotel is clean, basic and we had... More 

Was this review helpful? Yes 2
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review. We are very excited for our upcoming renovations and updates to the entire property. I’m glad your stay was comfortable and that you enjoyed the wedding. If you’re looking for a getaway next year, think of us – you’ll get to see all the upgrades we’ve made! All the best, Scott. More 

Houston, Texas
Top Contributor
171 reviews 171 reviews
29 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed November 4, 2014

A very large conference-style hotel. Rooms are aging but upgrades are scheduled. Staff is pleasant. Meals are fine. Pool tables in the lounge are a nice touch. Exercise facilities are designed as a health club for the local community.

Was this review helpful? Yes 1
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review. As you noted, we are planning an extensive renovation to update the entire resort and conference center that we are very excited about. Perhaps if you are traveling in the area again, we can show you all the improvements we are making. All the best, Scott. More 

New Jersey
Contributor
18 reviews 18 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 3, 2014

Stayed overnight in this hotel for a wedding and wished it was longer. The rooms are spacious but was told that they will be renovated. Plenty of parking and checking in was easy. There is a spa and restaurant on location but the outstanding feature is the staff. They are professional, friendly and will do everything they can to accommodate... More 

Was this review helpful? Yes 1
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review. I am glad you enjoyed the wedding and all the hotel has to offer. We are excited for the renovation plans and I hope to be able to show you all our improvements on your next visit. All the best, Scott More 

2 reviews
5 of 5 stars Reviewed November 3, 2014 via mobile

On behalf of the Rocco/Cappa Wedding, I would like to thank and praise the Heritage Hotel and their entire staff, especially Courtney Landheer for a well planned stay and transportation for our guests for one of the most important days of my daughters life! They were professional in every aspect from beginning to end! I highly recommend this hotel for... More 

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review, and congratulations on your daughter’s wedding! I’m glad everything went smoothly for you on such an important day and that you and your guests enjoyed their stay. Thank you again, and I hope we will see you again soon. All the best, Scott. More 

Boston
Contributor
14 reviews 14 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 2, 2014

Came for Two days to attend wedding. -large bugs in the room! Had one in the bed! -had suite, could not have been further from elevator -room tired, hotel in process of redoing rooms, request newly decorated room. -HVAC noisy and temperature not constant. - water pressure low in shower, bathroom floor cold, lavatory faucet handles loose. - "green" soap... More 

Was this review helpful? Yes 1
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review. I am sorry we did not live up to your expectations. We take the issues of bugs in the rooms very seriously, so thank you for bringing it to our attention immediately. We responded swiftly and had the room inspected and cleaned. As you noted, we are working on an... More 

Woodbury, Connecticut
Senior Contributor
22 reviews 22 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 22, 2014

I just had my wedding here on Oct 12, 2014 and I cannot explain how beautifully everything turned out! The staff is truly wonderful. Jennifer and Chris really went above and beyond to give us a fantastic day. Patrick at the front desk is my new best friend, holding my shoes and bouquet when I just couldn't handle walking another... More 

Was this review helpful? Yes 1
Scott R, General Manager at Heritage Hotel, responded to this review

Congratulations! Thank you for taking the time to write a review so quickly. I am glad you enjoyed your wedding experience with us and that the staff was helpful during your entire stay. We wish you many years of happiness and hope to see you again soon! All the best, Scott. More 

Fort Worth, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 30, 2014

We thoroughly enjoyed the clean, modern and well kept rooms. The location was great, especially with the leaves beginning to turn. The amenities were all there pool, racquet ball courts, golf, etc. Did not utilize the business facilities but they appeared to very attractive and would not hesitate to recommend them. The staff was excellent and attentive to all our... More 

Was this review helpful? Yes 1
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind words regarding the Heritage Hotel. I’m glad your stay with us was enjoyable and you got a chance to spend time with your family. Please think of us the next time you are in the area. All the best, Scott. More 

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Additional Information about Heritage Hotel

Address: 522 Heritage Rd, Southbury, CT 06488
Location: United States > Connecticut > Southbury
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Heritage Hotel 3.5*
Number of rooms: 163
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Also Known As:
Heritage Hotel Southbury
Heritage Resort Southbury

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