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Heritage Hotel

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522 Heritage Rd, Southbury, CT 06488
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Heritage Hotel
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264 Reviews from our TripAdvisor Community

Traveler rating
    101
    93
    38
    20
    12
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96
69
10
40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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English first
  • All months
    (264)
  • Mar-May only
    (57)
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    (82)
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    (60)
  • Dec-Feb only
    (65)
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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

These folks took customer service to a whole new level. It's started at the front desk with a friendly welcome and service from Patrick Mantone who found us the perfect room. I like to exercise when I'm on the road and most facilities are lacking on fitness centers but not this hotel, wow it was incredible and clean. The pools... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

I've been staying at this hotel for years and the recent renovations have made this place fantastic. The new portico entry sets the stage for the other great improvements. The gym is huge and really first class with all new machines. There's a huge variety of equipment and an indoor saltwater lap pool and a hot tub. Outside the new... More 

Was this review helpful? Yes
Hartford, Connecticut
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

There is construction everywhere. I had ants in my bathroom, and a water stain on the ceiling. I called for toothpaste and was hung up on. It was very unsatisfactory. No one was smiling when we entered it was like a morgue. Everyone seem unhappy to work.The person I booked with said they only had full size rooms but when... More 

Was this review helpful? Yes 1
Portsmouth
Contributor
17 reviews 17 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent a week here on business and enjoyed my stay. Lots of work going on but the improvements were worth the disruption. Brand new gym. Golf course on site. Newer rooms are modern and well appointed (ask for one of these). Food options need a lot of improvement though. The bar menu is all there is and its very limited.... More 

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage. I’m glad you enjoyed your stay with us and had the chance to try out all the amenities from the gym to the golf course! We are currently reworking our restaurant menu and it will be making its debut soon! Thank you again for your review and we hope to see you... More 

Jacksonville, Florida
1 review
4 of 5 stars Reviewed 3 weeks ago

I came up to Connecticut from Florida and ended up spending Mothers Day at your hotel with family who live in the area. It was an amazing experience from start to finish, the food was good and the service was truly outstanding. We were taken care of from beginning to end and would definitely recommend your hotel to anyone who... More 

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind words regarding the staff here at the Heritage. I’m glad your Mother’s Day brunch was enjoyable and that you had the chance to spend it here in Connecticut with family. Please think of us again the next time you are in the area. All the best, Scott. More 

Minnetonka, Minnesota
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at this "resort" for seven days for a conference. Because they were renovating parts of the hotel, it was annoying. For example, the first two days outside of the large conference room filled with 150 people, they were buzz sawing trees. It was loud and sad because they were beautiful old trees and no one could understand why... More 

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review of the Heritage. We understand that our ongoing renovations have presented challenges to our guests and we appreciate your understanding and patience as we upgrade our property. We are also very excited about the new gym and the salt-water pools! Thank you again for your review, and I hope to... More 

Charlotte, North Carolina
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This place has some things going for it, such as a solicitous staff, real wood fires tended well, and a surprisingly good fitness center. But the carpets, furnishings, and overall decor are circa the Reagan Administration (first term at that), and the property is receiving a much-needed overhaul. The renovations were pretty intrusive during my stay -- a lot of... More 

Was this review helpful? Yes 1
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage. We are very excited about the updates and upgrades to the property! The Health Club is one of our favorite new spots, with all-new fitness equipment and a salt-water swimming pool! I’m glad you had the opportunity to check it out. I hope you will come see us for another visit once... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 24, 2015

There was renovations going on because of new ownership so it is difficult to give them good marks. They tried their best but missed the mark. Do hope to go back next year and will review them again. Fitness Ceter and Pool were not open.

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review! We know that working around the renovations has made for some challenges, and we appreciate your patience. I’m glad the culinary team met your expectations! I hope we can invite you back soon so you can see all the changes throughout the entire resort! All the best, Scott. More 

Patchogue, New York
1 review
4 of 5 stars Reviewed March 29, 2015

Just came back from a 5-day quilting retreat. Wonderful accommodations, and staff bending over backwards to please us. Major renovations going on didn't affect our activity, and when it's complete, it will be astounding. We are going back next year for some fun! Food great, thanks to a great chef, Richter. Some of our group had special food needs and... More 

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review and your patience during our renovations. I’m glad you were able to enjoy your retreat! I will pass on your compliment to Richter and to the rest of the staff; thank you for sharing that with us. We can’t wait to see you next year so you can see the finished product here at... More 

Riverhead
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 28, 2015

Although the hotel was undergoing tremendous renovations, our group of thirteen was treated to wonderful meals and really considerate service. The staff was unfailingly nice and were genuinely concerned that our trip shoud be more than satisfactory. Every time we thaked a staff member for something, tjhey replied, "It's my pleasure", and seemed tomean it. The room that we used... More 

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your wonderful review! I know that our renovations can make for some challenges, but I’m glad the staff was able to make you comfortable and your stay enjoyable. We are also looking forward to your return next year – it was our pleasure to host you and the rest of the group! See you next year! All... More 

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