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All 2 Southbury hotels

Heritage Hotel

3.5 of 5 Resort   |   522 Heritage Rd, Southbury, CT 06488
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Heritage Hotel
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74%
Ranked #1 of 2 hotels in Southbury
A recent review
5 of 5 stars reviewed 3 days ago
Danny F Boston, Massachusetts
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226 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This continues to be my "go to" hotel in the area. The prices are reasonable and the rooms are comfortable. There is something very quaint about this area that you won't get elsewhere. The hotel staff are accommodating and friendly. When you ask for something, there's no argument or excuses, they just get it done. I've stayed her multiple times... More

Was this review helpful? Yes
Castle Rock, Colorado
Top Contributor
172 reviews 172 reviews
113 hotel reviews
88 helpful votes 88 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

What a joke!!!! Rude lady on the front desk. The lobby and rooms smell like a retirement center. Carpets are dirty and worn. Hair all over bathroom. Torn off back of shower curtain. Mold in shower. Baseboards full of dirt. Place is only surface clean. Lots of dirt in every corner. Just check out the elevator as you go to... More

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Southport, CT
Top Contributor
146 reviews 146 reviews
29 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed here to attend a company training meeting. I recommend it because it has great facilities for the meeting, catering is very good, and there are many activities outside of the meeting. There is a nice indoor lap pool and a heated outdoor pool. I like this room, because it has lots of sun. To quibble, it would be... More

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage. I’m glad your company training went well and that you were able to enjoy all the hotel had to offer. Many of our guests enjoy the pools and the rest of the health club. And I’m so glad Ann was able to get you the exact right chocolate for you! We hope... More

New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

The Heritage has been our home away from our NYC home for over 30 years, and for the last several seasons it's literally been our summer home. We love the hotel. It has a charming country look and beautiful setting and we have a very cozy, comfortable, clean room. Every level of staff in all areas are professional, friendly, helpful... More

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind words! We look forward to your visits each summer, too! I know you’ve come to enjoy everything to hotel has to offer, from the Health Club to the restaurant to the surrounding areas. Have a safe winter, and we’ll see you next year! Scott More

Danbury
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel this past weekend after traveling to attend a wedding the same day. I made the reservations 3mths in advance, specifying that we needed an early checkin because we'd be arriving only a couple of hours before the wedding and needed showers, etc. When we arrived, we were told 'our room' wasn't ready yet - they... More

Was this review helpful? Yes 1
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your comments and observations, as they are the best way for us to address issues and concerns as they arise. I’m sorry for the issues you encountered during our check-in process. Our check-in time is 4 p.m., and unfortunately we cannot always accommodate early check-ins. We do strive to provide excellent service to each of our guests,... More

New York City, New York
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We once again went to the Heritage Hotel for the weekend and found it a very pleasant place to get away for a few days. The rooms are comfortable, the beds excellent, and the hotel is a friendly place overall. The hotel's breakfast buffet is a good value at $12.95 per person, but lunch and dinner are just average overall.... More

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review. I’m glad you enjoyed your stay with us and got to visit the surrounding towns as well. Please think of us the next time you need a getaway! All the best, Scott More

Olive Branch
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My son and I stayed at this hotel for 4 nights/5 days. It was very nice. They have 5 dog rooms in a separate part of the hotel with its own entrance which was awesome. Our room had a 40 inch flat panel TV and very comfortable beds. The only complaint I have about this hotel is that the room... More

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Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind words about the Heritage. I’m glad you were able to take advantage of our dog-friendly rooms, and especially all we have to offer in our Health Club. I will pass on all your comments to the rest of the team. Thank you again! All the best, Scott More

Warwick, Rhode Island
1 review
5 of 5 stars Reviewed 4 weeks ago

I can't say enough good things. From the time I called and booked 15 rooms for our league till the time we left every staff member I dealt with was amazing and very accommodating. We were there July 26th and 27th. They had pleanty of things for the kids to do and the breakfast buffet was awesome. I would definately... More

Was this review helpful? Yes
Scott R, General Manager at Heritage Hotel, responded to this review

Dianne, thank you for your kind review! I’m glad you and all the players had a great time at the Heritage and we look forward to next year’s tournament! All the best, Scott More

Grosse Pointe Park, Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed two nights in late July and enjoyed our time here. The amenities as far as exercise rooms, pools are well beyond what you find at a typical hotel. Our room was quiet, comfortable and clean. No problems getting and staying connected on Wifi.Should forewarn, arrived late at night and GPS led us astray, Simple to find unless your GPS... More

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Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review. GPS can be tricky sometimes here in western Connecticut, but I’m glad you made it here safely. We are excited for our renovation plans we expect to roll out over the next year; hopefully we will see you again soon! All the best, Scott. More

San Jose, California
Senior Reviewer
10 reviews 10 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 28, 2014

I usually don't bother to post bad reviews but I can't avoid this one. Basically they robbed me of 800.00 by over booking my pre paid room and refusing to make good on it. This is going to tie me up in small claims court so its doubly painful. As far as the hotel, its decor is old and falling... More

Was this review helpful? Yes 1
Scott R, General Manager at Heritage Hotel, responded to this review

I am sorry for the miscommunications that lead to your stay not living up to our expectations of service and hospitality. It was a pleasure speaking with you directly. I am glad we were able to clear everything up to your satisfaction. Please don’t ever hesitate to reach out to me directly if you need further assistance. We look forward... More

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Additional Information about Heritage Hotel

Address: 522 Heritage Rd, Southbury, CT 06488
Location: United States > Connecticut > Southbury
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Heritage Hotel 3.5*
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Also Known As:
Heritage Hotel Southbury
Heritage Resort Southbury

49 photos of this hotel

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Management photos: Courtesy of the property manager

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more   less 
Number of rooms
163

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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