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Hampton Inn Rocky Hill

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20 Waterchase Drive, Rocky Hill, CT 06067 (Formerly Susse Chalet Inn)
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Hampton Inn Rocky Hill
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Hampton Inn Rocky Hill
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188 reviews from our community

Traveler rating
    78
    64
    32
    11
    3
See reviews for
50
41
13
58
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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    (188)
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    (39)
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    (53)
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    (64)
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    (32)
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NYC
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here a number of times over the past few tears while visiting the area. Service is still great but the property could use a bit of an update. It is not as nice as other Hampton Inns in the northeast.

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NJ
Contributor
18 reviews 18 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have never before found it necessary to leave a hotel in the middle of the night but the ongoing decline of this property and the horrible service made this the first. Room was dingy and worn with some type of white substance splashed on the walls around the bathroom sink, I had to go to the desk upon arrival... More 

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Melroy D, General Manager at Hampton Inn Rocky Hill, responded to this review

Thank you for being a loyal guest of our hotel for the past 10 years. We understand the frustration you experiened during this past stay. Please accept our sincere apologies for the impression that has left a negative feeling towards our hotel. We do our best to ensure each of our guests have a pleasant stay and understand that this... More 

southport, nc
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Hampton Inn twice in February, Once to celebrate a 90th birthday with family and a second visit on very short notice, for a death in the family. Traveling up from the South, we encountered bitterly cold weather and snow. Shay at the front desk did everything to make us feel welcome plus she was professional and... More 

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feeding hills, United States
2 reviews
5 of 5 stars Reviewed February 23, 2015

Very friendly staff that genuinely took pride in their jobs. Hot coffee available ALL the time. Which was great, since we were staying during a major snowstorm accompanied by frigid temps. Lobby was kept clean at all times. even with the foul weather. Breakfast was not fancy. But it is free, and all you can eat. So, no complaints. Room... More 

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hartford, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

The hotel was very clean and had a "home feeling" to it. The room I stayed in was the king sized room and it was extremely spacious and clean! I stayed on Valentines day night and the receptionist offered their "couples valentine package " which was very sweet and she made sure our stay was very comfortable and pleasant.The staff... More 

Review collected in partnership with Hampton

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United States
2 reviews
5 of 5 stars Reviewed February 17, 2015

Good solid hotel. Staff are friendly and helpful. The room was clean and comfortable. There was a USB charging station on the night stand which was very convenient. The complimentary breakfast was good and the area was clean. Though I have food allergies, the hard boiled eggs were something I could have, so that kept me from having to wait... More 

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McGraw, New York
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 12, 2015

I stayed here for one night on business. I found this to be a nice hotel however, it was a bit dated. The staff was friendly and helpful. I feel for the price, I could have done better. One of my biggest concerns was the fact that the fire alarm went off at 8:45pm and no one seemed to know... More 

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Melroy D, General Manager at Hampton Inn Rocky Hill, responded to this review

Bruce, Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input of our service and appointment and we will use your comments as we continue to evolve our guests' experience. We apologize for the inconvenience of our alarm sounding, due to a false alarm, and hope you will... More 

Long Lake, Minnesota, USA
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed February 9, 2015

We stayed here for a weekend while attending family activities. Everything was very good: the room was clean, staff very friendly and helpful and the location was perfect. It is not well marked but it is a hidden gem.

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Charlotte, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 7, 2015

Excellent value for the price. The staff went out of their way to help. I left a pair of boots in the room and they emailed me and offered to mail them to me. Only suggestion is to offer more low fat offerings at breakfast (i.e. yougurt).

Review collected in partnership with Hampton

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Wethersfield, Connecticut
Contributor
18 reviews 18 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 1, 2015

The staff at this hotel is extremely accomodiating. The rooms are are a good value for the price. The breakfast was excellent. The snow was removed from the parking lots before I went out of the hotel at 6am

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