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Fairfield Inn & Suites

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400 New Britain Ave, Jct of Crooked St & Rte 372, Plainville, CT 06062
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Fairfield Inn & Suites
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138 reviews from our community

Traveler rating
    67
    48
    17
    5
    1
See reviews for
50
24
7
42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Brunswick, Canada
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 6 days ago NEW

Booked hotel for pool. This pool should be described as a dip pool. Lot of diapers dipping the weekend I was there. Restaurant must have been camouflaged behind the raucous Irish pub. Never did see it. Parking at a premium .... snow and ice covered quite a few spots. Would have preferred clean grout on bathroom floor tiles and hand... More 

Was this review helpful? Yes
Nick B, General Manager at Fairfield Inn & Suites, responded to this review

Dear Guest, Thanks for your time and feedback in reference to your stay at our facility, we regret that we have fallen short of your expectation of our pool. It is an unfortunate situation where we have no control over, your other comments and compliments are well taken in consideration and addressed and shared among our hotel team, hope to... More 

central ny
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

there was a vase that was chipped in bathroom? I've stayed in airport hotels that had bigger rooms. the pub was so busy that parking was an issue. some parking spots covered by snow but not fun circling the parking lot for a spot. breakfast was nice,nice lobby

Was this review helpful? Yes
Nick B, General Manager at Fairfield Inn & Suites, responded to this review

Dear Guest, Thanks for your time and feedback, Please accept our sincere appologies for the inconvenience you had for the parking, unfortunately it could be due to all the snow of the season and peak time of the restaurant may have cause it just during that time. We have address an isolated issue of chipped vase to be corrected, we... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Hotel is very clean, conveniently located to restaurants, stores and Dunkin Donuts. They also serve a continental breakfast. The front desk staff were awesome! Very friendly and beyond helpful & accommodating. This was my second visit and will definitely stay again.

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Towson, Maryland
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 10, 2015

Above a normal Fairfield .. The hotel lobby is very modern and the rooms are as well. There is an excellent bar/restaurant attached which is great for dinner and drinks. Convenient to shops, restaurants and coffee .. Would highly recommend for a value based hotel.

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Beijing, China
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 17, 2015

The hotel was good and staff are friendly. Breakfast was good enough - scramble eggs, sausage or bacon, hard boiled eggs, yogurts, cereals and a variety of bread/pastries. The beds are comfortable and pillows perfect with down like comforters.

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Milton, Vermont
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 of 5 stars Reviewed January 12, 2015

We had a few rooms at this hotel as we were in town for a funeral. Let me first of all say that I have travelled a lot and Jennifer at the front desk was one of the best hotel employees that I have ever encountered. My whole family, which are usually difficult to please, commented on how great she... More 

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Plainville
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 7, 2015

We spent a single night here the Saturday after Christmas. Check in was a breeze; the receptionist was fantastic. The room was really nice. Everything was clean and comfortable. We LOVED the mattress; it was SOOO comfortable. I actually pulled off the sheets and mattress pad so I could note the brand and model but couldn't locate that information. So... More 

Was this review helpful? Yes 1
Nick B, General Manager at Fairfield Inn & Suites, responded to this review

Dear Guest, Thank you for your feedback, If you recall our conversation over phone it was an unforeseen situation at breakfast due to holidays. I thank you and appreciate your excellent comments and good suggestions. Hope to server you in the future. More 

Briantree, MA
Top Contributor
90 reviews 90 reviews
7 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 3, 2014

Stayed here for two nights while attending a wedding. Nice clean well kept hotel. The woman hosting the free breakfast was awesome, making sure everything was out for the guests, constantly refilling and very friendly. We arrived late on a Friday night, the night manager was a bit odd and the elevator slow but other than that the stay was... More 

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Seattle
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 2, 2014

Nice newly remodeled Marriott. Great restaurant attached to the lobby. Shopping center across the street with DSW, Old Navy, Marshall's movie theatre etc. 10 to 15 min drive to West Hartford shopping and restaurants. Nice and clean with great free breakfast.

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Orlando, Florida
Top Contributor
118 reviews 118 reviews
26 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed November 30, 2014

Such a pleasant evirnoment and welcoming staff! We asked for a certain room on a busy weekend and no problem Clean rooms and good all around stay for the $$. Breakfast area is adequate could use a change in the same things each time we stay.

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