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Courtyard New Haven Orange

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136 Marsh Hill Road, Exit 41 Off I-95, Orange, CT 06477
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Courtyard New Haven Orange
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Courtyard New Haven Orange
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99 reviews from our community

Traveler rating
    22
    34
    23
    10
    10
See reviews for
32
23
7
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Newtown, Pennsylvania
Top Contributor
64 reviews 64 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel, with conference rooms, fitness center and other nice items. Two towers, not connected, breakfast for a fee, but good offerings, Free tea and water, Starbucks coffee at the restuarant, which also serves things for nights

Was this review helpful? Yes 1
Ann Arbor
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

This hotel desperately need to update its rooms. Only half the outlets in the room worked. If I plugged something in, it would half fall out of the wall outlet. The items in the rooms are old and need to be updated. The bed was at best ok. It wasn't a great night's sleep. The fitness center is worse. The... More 

Was this review helpful? Yes 1
Exeter, Rhode Island
Top Contributor
65 reviews 65 reviews
18 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed January 22, 2015

I really try to like this Courtyard as they do have a good location for the business that I have to visit in the area. No amount of re-modeling seems to be able to help out this place or my attitude about it. On my recent stay, my third floor suite had a plastic wrapping completely covering the smoke detector.... More 

Was this review helpful? Yes 2
jtcarpen, General Manager at Courtyard New Haven Orange, responded to this review

Dear JESSICA, Thank you for taking the time to review us in regards to your recent stay at the Courtyard New Haven Orange/Milford. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for condition issues in your room and... More 

Senior Contributor
28 reviews 28 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 17, 2015

Good location and brand loyalty saves this somewhat tired hotel with serious flaws from a much lower rating My friend and I arrived late at night with reservations for 2 rooms, one using points and one at AAA rate. While what we received wasn't an unfriendly welcome, it wasn't up to the usual Marriott standard-- and no mention of thanks... More 

Was this review helpful? Yes 1
jtcarpen, General Manager at Courtyard New Haven Orange, responded to this review

Dear Preston, Thank you for taking the time to share your experience in regards to your recent stay at the Courtyard New Haven Orange/Milford. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for loose plug. We have shared... More 

Orange, Connecticut
Top Contributor
51 reviews 51 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 6, 2015

The staff from the front desk to the house cleaners including the Bistro staff were all friendly, helpful and made you feel welcome. We found our room needed a little refreshing, the wallpaper wrinkled and the outlets would not hold a phone charger. I was told that the room we were in was scheduled for renovation. The Lobby was fresh,... More 

Was this review helpful? Yes 1
DirectorofSales136, Director of Sales at Courtyard New Haven Orange, responded to this review

Thank you for your kind words. We are pleased that you enjoyed your stay with us. We are truly lucky to have staff in every department dedicated to providing the stellar guest service you experienced. The Lobby is a favorite place for our guests to relax, watch the large screen TV, or get a meal, snack or beverage at our... More 

Swampscott, Massachusetts
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 3, 2014

We stayed here over Thanksgiving while visiting family in the area. It was very convenient and I only wish a couple of things were different because we would likely stay there again in the future. Sadly, that is not likely to be the case. We arrived Wed. night and checked in. On first entering the lobby I would say this... More 

Was this review helpful? Yes 1
jtcarpen, General Manager at Courtyard New Haven Orange, responded to this review

Dear Swampscottians, Thank you so much for alerting us to this situation. We appreciate your kind words regarding our staff; we are very lucky to have such caring employees. Please be assured that we follow a very strict protocol of room inspections to ensure that our guests do not experience the situation that you encountered. We immediately inspected this guest... More 

Newtown, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 21, 2014

The staff at this hotel is very friendly and welcoming. Upon arrival I noticed there were no automatic doors to the lobby but rather ones you had to open yourself. Also, the beds in the guest room need to be updated. I requested extra amenities during my stay and they were placed in the room when I got back tot... More 

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nova scotia
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 13, 2014

This hotel is a good option for a transit stop as it is located immediately off the I95 and is beside an Outback Steakhouse. While it is a little dated, the staff were efficient and pleasant. We selected this hotel due to the location and restaurant next door and were pleased with the experience.

Was this review helpful? Yes
jtcarpen, General Manager at Courtyard New Haven Orange, responded to this review

Thank you for taking the time to share your thoughts on your most recent stay. We are glad that you found our hotel convenient and that our staff was able to make your stay pleasant. We look forward to serving you in the future. More 

Westfield, Massachusetts
Top Contributor
87 reviews 87 reviews
35 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 14, 2014

This is a GREAT hotel with a GREAT staff. Not too much I can say that is negative outside of a small TV. Their hotel has a nice size refrig with a FREEZER [very nice for ice-cream which I love to eat, lol] and a nuker. There lounge was top notch. Desk folks pade you feel very welcome. The rooms... More 

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jtcarpen, General Manager at Courtyard New Haven Orange, responded to this review

Thank you for taking the time to share your experience at the hotel, I was excited to read that the staff took good care of you and made you feel welcomed. We look forward to serving you in the future if your travels bring you back to the area. Jeff Carpenter General Manager More 

Tucson
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 8, 2014

Sheets come off the foam mattress every time you sit down. Door jams in bathroom all rusty. What's with that? There are other options in the area. Big fancy lobby but I feel like I'm spending the night in the servants quarters. Spend a little money on the rooms please!

Was this review helpful? Yes
Karl F, Manager at Courtyard New Haven Orange, responded to this review

Dear Kactus55, Thank you for taking the time to give us your feedback on our property, I would like to first apologized for the sheet on your bed not fitting , I will definitely speak with the Head of Housekeeping about this matter. Secondly the rust on the bathroom door jam is not a good look spoke to my maintenance... More 

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