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Courtyard New Haven Orange

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136 Marsh Hill Road, Exit 41 Off I-95, Orange, CT 06477
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Courtyard New Haven Orange
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Courtyard New Haven Orange
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102 reviews from our community

Traveler rating
    22
    35
    24
    11
    10
See reviews for
33
24
7
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (102)
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    (22)
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Marlborough, Connecticut
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We recently stayed here because we had a wedding in the area. We were so glad we chose this hotel. The accommodations met everyone's needs. No complaints from the 30 people in our party. We loved the fact that it was a day wedding and when we returned to our rooms we didn't have to go back out for drinks... More 

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Saint Louis, Missouri
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

There is no internet in the lobby -- being renovated. It does not include breakfast -- not even a cup of coffee. The rooms are old (they say it "will be" renovated). If you stayed in the room in the 1980s, it probably has not changed much. The only positive things: it is right off of the highway and easy... More 

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jtcarpen, General Manager at Courtyard New Haven Orange, responded to this review

Dear Howard, Thank you for taking the time to share your recent experience at the Courtyard New Haven Orange/Milford with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately,... More 

Stratford, Connecticut
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I wanted to give this hotel a chance, maybe it was just particular staff or just me, but we've stayed here 3 times in the past year now so I feel confident in my opinions. In general, it seems to me like Marriott's as a whole have been declining in quality. I can't say I've been to a "recently renovated"... More 

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jtcarpen, General Manager at Courtyard New Haven Orange, responded to this review

Dear TACLYO, Thank you for taking the time to review your recent stay at the Courtyard New Haven Orange/Milford. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology leaving you with a false sense of welcome and a having... More 

Travelers are raving about these Orange hotels

Newtown, Pennsylvania
Top Contributor
68 reviews 68 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 4, 2015

Very nice hotel, with conference rooms, fitness center and other nice items. Two towers, not connected, breakfast for a fee, but good offerings, Free tea and water, Starbucks coffee at the restuarant, which also serves things for nights

Was this review helpful? Yes 1
Ann Arbor
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 24, 2015

This hotel desperately need to update its rooms. Only half the outlets in the room worked. If I plugged something in, it would half fall out of the wall outlet. The items in the rooms are old and need to be updated. The bed was at best ok. It wasn't a great night's sleep. The fitness center is worse. The... More 

Was this review helpful? Yes 2
Exeter, Rhode Island
Top Contributor
66 reviews 66 reviews
19 hotel reviews
55 helpful votes 55 helpful votes
2 of 5 stars Reviewed January 22, 2015

I really try to like this Courtyard as they do have a good location for the business that I have to visit in the area. No amount of re-modeling seems to be able to help out this place or my attitude about it. On my recent stay, my third floor suite had a plastic wrapping completely covering the smoke detector.... More 

Was this review helpful? Yes 2
jtcarpen, General Manager at Courtyard New Haven Orange, responded to this review

Dear JESSICA, Thank you for taking the time to review us in regards to your recent stay at the Courtyard New Haven Orange/Milford. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for condition issues in your room and... More 

Senior Contributor
28 reviews 28 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 17, 2015

Good location and brand loyalty saves this somewhat tired hotel with serious flaws from a much lower rating My friend and I arrived late at night with reservations for 2 rooms, one using points and one at AAA rate. While what we received wasn't an unfriendly welcome, it wasn't up to the usual Marriott standard-- and no mention of thanks... More 

Was this review helpful? Yes 1
jtcarpen, General Manager at Courtyard New Haven Orange, responded to this review

Dear Preston, Thank you for taking the time to share your experience in regards to your recent stay at the Courtyard New Haven Orange/Milford. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for loose plug. We have shared... More 

Orange, Connecticut
Top Contributor
51 reviews 51 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 6, 2015

The staff from the front desk to the house cleaners including the Bistro staff were all friendly, helpful and made you feel welcome. We found our room needed a little refreshing, the wallpaper wrinkled and the outlets would not hold a phone charger. I was told that the room we were in was scheduled for renovation. The Lobby was fresh,... More 

Was this review helpful? Yes 1
DirectorofSales136, Director of Sales at Courtyard New Haven Orange, responded to this review

Thank you for your kind words. We are pleased that you enjoyed your stay with us. We are truly lucky to have staff in every department dedicated to providing the stellar guest service you experienced. The Lobby is a favorite place for our guests to relax, watch the large screen TV, or get a meal, snack or beverage at our... More 

Swampscott, Massachusetts
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 3, 2014

We stayed here over Thanksgiving while visiting family in the area. It was very convenient and I only wish a couple of things were different because we would likely stay there again in the future. Sadly, that is not likely to be the case. We arrived Wed. night and checked in. On first entering the lobby I would say this... More 

Was this review helpful? Yes 1
jtcarpen, General Manager at Courtyard New Haven Orange, responded to this review

Dear Swampscottians, Thank you so much for alerting us to this situation. We appreciate your kind words regarding our staff; we are very lucky to have such caring employees. Please be assured that we follow a very strict protocol of room inspections to ensure that our guests do not experience the situation that you encountered. We immediately inspected this guest... More 

Newtown, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 21, 2014

The staff at this hotel is very friendly and welcoming. Upon arrival I noticed there were no automatic doors to the lobby but rather ones you had to open yourself. Also, the beds in the guest room need to be updated. I requested extra amenities during my stay and they were placed in the room when I got back tot... More 

Was this review helpful? Yes
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