We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Quality Inn

2.5 of 5 100 Essex Rd, Old Saybrook, CT 06475 (Formerly Comfort Inn)
Hotel website
Hotel deals
Special Offer
Choice Privileges Points
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Quality Inn
Professional photos View all
Browse nearby
Quality Inn
Quality Inn
Quality Inn
Write a Review

183 reviews from our community

Traveler rating
    53
    57
    32
    17
    24
See reviews for
71
57
4
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (183)
  • Mar-May only
    (31)
  • Jun-Aug only
    (64)
  • Sep-Nov only
    (59)
  • Dec-Feb only
    (29)
All months
Brooklyn, New York
1 review
5 of 5 stars Reviewed 6 days ago NEW

Friends and I decided to get away from the hustle and bustle of the city for a couple days and chose the Quality Inn for our temporary residence. Good size rooms were clean and the breakfast was delicious. Our stay was going wonderfully until a group next to us started playing the drums and drunk karaoke'd in their room. We... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thanks for taking the time to write a review on the hotel Josef! Very nice to hear that you enjoyed the comfy beds and our free breakfast. We are sorry that you did have some issues with loud guests, you know how kids can be sometimes, but at least my Front Desk took care of the situation and you were... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

My friends and I took a weekend trip to Old Saybrook. The hotel staff was wonderful, especially Linda who was part of the breakfast staff. The attached bar has karaoke, darts, and pool tables. Great place for a weekend out of the city....with really comfy beds!

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you very much for taking the time to review our hotel. Glad you got a chance to enjoy all we have to offer and also for pointing out Linda in Breakfast. Whenever you need "Quality Time" again, please remember us and visit anytime. More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

We left the busy streets of new york city for a quiet weekend and couldn't have picked a more cozy spot. The quality inn was a great place to set up camp for our rural weekend. We loved having a gym and pool there and being so close some fantastic fresh seafood. Will be back soon!

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you very much William! We are all very happy to hear that you enjoyed your stay with us and that you got a chance to enjoy the gym and the pool. I'm sure Old Saybrook was a nice relaxing change from the busy streets on NYC. Thank you again and hope to see you again soon! More 

Brooklyn, New York, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

I haven't had that great of sleep in years!! the beds were so comfortable and the staff was amazing!! Everyone from the lady who runs the breakfast to the woman behind the late night bar. Such terrific service and hospitality. The manager Joe was the kindest one of all. Would recommend highly!

Review collected in partnership with this hotel

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you so much George for taking the time to review our hotel and all the kind words you had to say about the staff and myself of course. It was a pleasure meeting you and we all hope that you continue to use the Quality Inn for all your lodging needs. More 

New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed over the holiday break, when seeing a show at the Goodspeed Opera House in East Haddam. The hotel was clean and very centrally located. Also, the staff was friendly and helpful and the breakfast was good. Would definitely stay again.

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you very much Carol for that great review about our hotel. It's so nice to see that people take the time to give positive feedback, my staff very much appreciates that. They work very hard and little things like this mean so much! Again thank you and I hope that you continue to use our hotel as your place... More 

San Antonio, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

My family and I have been coming to this hotel for years. We've had good and bad stays, but this most recent trip was outstanding. Ever since they changed to a Quality Inn things have gotten so much better. This is the first time staying in the winter time, they still were quite busy. The hotel was very clean, warm,... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Hi Chris and family .... all of us here at the hotel would like to thank you very much for writing such a nice review. We are glad you enjoyed your stay, especially good to know our Breakfast choices and the pool pleased your family, and It's always great to hear that my staff took good care of you all.... More 

Aiken, South Carolina
1 review
3 of 5 stars Reviewed 3 weeks ago

The bed was made everyday with clean linens, but that's about it. Our bathroom was not ever cleaned. We were there for 6 days. The hallway was never vacuumed, the same leaves stayed in front of the doors and the dirt pile stayed by the heaters. There was a coffee stirrer in the hallway by a room door that never... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Dolly, Thank you for taking the time to review our hotel. I would like to apolgize for the issues you had encountered while staying with us and I can assure you that is not the "norm" and I will address those issues to my housekeeping department. Regaurding the tubs, we are planning on reglazing all of our tubs this winter.... More 

Orlando
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Stayed over the Christmas holiday. We booked directly with the hotel and it was a very pleasant experience. We arrived early and got right into our room. We were there for 3 days and the maid service was wonderful. They suggested a great restaurant which I did a review on that too. Every part of my trip was awesome. Very... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Hi Dog Lover, Thanks so much for that great review on our hotel. We are all very happy that you enjoyed your stay. It's great that we were able to check you in early over the busy holiday week and that you enjoyed the Breakfast and the pool. Hope you had a great Christmas and hope to see you again... More 

Sudbury, Massachusetts
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Decor is getting tired, clean enough, but edge of scrunge. Needs an update. Beds uncomfortable. Breakfast was sparse, limited healthy options. Although price on hotels.com a reasonable value, not worth it.

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you for taking the time to review our hotel. I would like to apologize to you about your stay. The hotel was renovated last year when we switched to a Quality Inn, we have many healthy options in our Breakfast, from Yougurts to hard boiled eggs to non-sugar cereals. Again, sorry that you were not happy with the hotel,... More 

San Diego, California
1 review
5 of 5 stars Reviewed December 19, 2014 via mobile

My wife planned a trip to go on the Essex Steam Train with the kids for Santa. The only reason we decided to stay at the Quality Inn was because of the excellent reviews and how the manager Joe responds to each and everyone. The hotel was very busy on Sat when we got there but the girls at the... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Hi Mr. Travis, Thank you so very much for that wonderful review on the hotel and for pointing out my staff by name including myself. We all work very hard and it's reviews like this that keep my staff motivated, it is a nice thing to see as a job well done. Make sure you come and say hi when... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Quality Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn

Address: 100 Essex Rd, Old Saybrook, CT 06475 (Formerly Comfort Inn)
Phone Number:
Location: United States > Connecticut > Old Saybrook
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Priceline, Cheap Tickets, Despegar.com, Expedia, Travelocity, TripOnline SA, Odigeo and Tingo so you can book your Quality Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Hotel Old Saybrook
Comfort Inn Old Saybrook
Old Saybrook Comfort Inn

64 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (30)
Viewed
Bathroom (6)
Viewed
Room/suite (16)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (2)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (34)
Viewed
Hotel & grounds (8)
Viewed
Pool/beach area (4)
Viewed
Room/suite (15)
Viewed
Business center/function rooms (1)
Viewed
Dining (5)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay