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Quality Inn

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100 Essex Rd, Old Saybrook, CT 06475 (Formerly Comfort Inn)
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218 Reviews from our TripAdvisor Community

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Traveler rating
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    38
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85
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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  • German first
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English first
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    (218)
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Mount Arlington, NJ
Level Contributor
47 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Stayed for one night while attending a wedding in the area. Room was excellent and recently updated. Clean, well equipped, excellent internet connection. Complimentary breakfast was typical but very good. Staff was very friendly and accommodated our need for an early check in so we could change clothes to attend the wedding ceremony.

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Walter, we can’t express enough gratitude for your kind words about our staff and the hotel! Thank you for taking the time to share your experience following your stay with us. It is gratifying to know that your pleasant experience has left you with a great impression of The Quality Inn. Our housekeeping staff works very hard to provide our... More 

Nashville
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

My family stayed here for three nights while visiting family in the area. It's an older hotel with dated interior. The room was clean and spacious with two king beds. It has a nice indoor pool which was sparsely used and we found the front desk guy to be friendly. It served our purposes.

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you very much Carol for writing a review for us. We are all very happy that you enjoyed your stay with us. Hopefully when you are in the area again you decide to stay with us. Joe Appi, General Manager. More 

New Canaan, Connecticut
Level Contributor
75 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here for a wedding recently. There really isn't much to say about this hotel. Its a hotel. It's not what anyone would consider much more than that. Its a "cheap" place to stay. The front desk staff wasn't very helpful. They checked me in but didn't listen when I said I had two rooms. The front desk person... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you for sharing your feedback regarding your stay. We are extremely disappointed that we did not provide you with the high level of service that our guests are used to. We hope you can accept our deepest apologies for the situations that you have mentioned. We will be investigating your comments and addressing these with the appropriate team members.... More 

Mystic, Connecticut
4 of 5 stars Reviewed 1 week ago

We stayed at the quality Inn last month as guest going to a wedding in the area. Our stay was comfortable, clean and everyone there is very helpful. Even the person in charge of the bar restaurant opened her doors about a half hour early for us, before we headed to the wedding. Being that we had the father of... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Hi Lo Lo - Thank you so very much for that outstanding review. I am so glad that you enjoyed the Wedding and the hotel and how my staff took good care of you even though you were not a guest the second time you were here. Thanks again and hope to see you soon! Joe Appi, General Manager More 

Plainville, Connecticut
1 review
4 of 5 stars Reviewed 1 week ago

We reserved several rooms for our nearby wedding in Deep River and had a nice experience at The Quality Inn. The manager and hotel personnel were very accommodating and pleasant and the rooms were basic and clean. The breakfast was very simple, but enough after a late night of celebrating. Overall, we had a very nice experience.

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Hi Brie, thank you very much for writing this review for the hotel We were all very happy to host the BRISTOL / MCDONALD Wedding. I heard you had a fantastic wedding! Thanks for your kind words, we all very much appreciate it. Joe Appi, General Manager More 

Easton, Pennsylvania
Level Contributor
13 reviews
8 hotel reviews
5 of 5 stars Reviewed 1 week ago

The Quality Inn is a great place to stay for the comfort and affordability. Free breakfast and free WiFi are great perks, as well as a nice flat screen TV, refrigerator and coffee maker in the room. You can depend on the value of Quality Inn. This location is close to the Mohegan Sun Casino, numerous museums, and parks! Joe... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thanks so much for taking a moment to review the hotel. Everyone here works very hard and it is reviews like that my employees love to see. Hope when you are in the area that you consider staying with us again. More 

Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Made a reservation this morning while in PA upon arrival firt thin you notice is a rundown looking exterior. So I went in and first thing I ask is were is the water as the profile presents a beach front even if it wasn't on the beach it represents you to be. Close yeah right try 30 minute walking distasnce... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

I would like to apologize if you have found our website mis-leading, I have checked several sites and yes we do say minutes from the beaches, but we are not a beach front hotel. I wish you had actually stayed with us and enjoyed our sparkling clean rooms and our free hot breakfast. Hopefully if you are ever in the... More 

East Haddam, Connecticut
1 review
4 of 5 stars Reviewed 3 weeks ago

I was greeted by Jimmy who was extremely friendly and helpful. The rooms were very nice and clean. The bar/restaurant next door was okay local place but had pool tables which I enjoyed. Definitely would stay again as the location was key as well.

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you so much Cheryl for taking a moment to review the hotel and to point out Jimmy as well. We are all glad that you enjoyed your stay and hope you continue to stay with us whenever you are in the area. Joe Appi, General Manager More 

watertown
1 review
5 of 5 stars Reviewed 4 weeks ago

On the first day of our summer vacation, my family and I headed to Old Saybrook for a little getaway from the hustle and bustle of daily life. My husband and I were very pleased with the cleanliness of our room, and the hotel in general. The beds were super comfy and the AC temp was perfect, which made for... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Hi Karie, Thank you for taking the time to submit your wonderful review regarding your recent experience at the Quality Inn Old Saybrook.. The entire team are happy to read that we exceeded your expectations with the hotel and the service received. It's great that the kids enjoyed the pool and that you were able to take in the sights... More 

Killingworth, CT
Level Contributor
184 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here recently after a major storm left us without power at home. We weren't expecting much and we were pleasantly surprised to get more than electricity and hot water. The clerk at the front desk was very friendly and helpful and welcoming. The rooms were fairly large, the furniture was nice and new and the beds were very comfortable... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

I'd like to start off with a big thank you for sharing your visit with us on Trip Advisor! I remember that storm and lucky for us we had power here so we were able to accomadate you. We are all very happy that you enjoyed the hotel and the staff. Seeing that you are a loca, if you ever... More 

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