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Quality Inn

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100 Essex Rd, Old Saybrook, CT 06475 (Formerly Comfort Inn)
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190 reviews from our community

Traveler rating
    57
    58
    34
    17
    24
See reviews for
72
58
4
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Glenville, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel was clean and well kept. It was easy access to 95, Rt 1 and Rt 9. I booked it based on price and the fact that it had a workout room. Sadly the workout room had lousy equipment. Candidly, I thought the elliptical machine was going fall apart while I was on it.

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you for taking the time to review our hotel. We are glad that you found the hotel clean and you enjoyed your stay, we do apologize that you did not enjoy the workout room. I personally checked the equipment and it is safe but will look into it. Thanks again, Joe Appi, General Manager More 

Stony Brook, New York
2 reviews
3 of 5 stars Reviewed 2 weeks ago

This hotel was very close to the Essex Steam Train, which was the reason for us being there. We booked 3 rooms...2 rooms with 2 double beds & 1 king room. All guests, from all 3 rooms had a bad nights sleep. The beds are so uncomfortable...springs you can feel, very bouncy when someone moves and the pillows were useless!... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you for taking the time to review our hotel. I do apologize that you did not get a good night sleep. I am a bit thrown back about the mattresses not being comfortable, that is something we never get any complaints on. I wish you had came to the front desk while you were here so we could have... More 

Natick, Massachusetts
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had the chance to stay at this hotel during a recent a business trip in the CT shoreline area in Old Saybrook. The hotel exceeded my expectations beyond being conveniently located right off I-95. Very clean, comfortable with a great and helpful staff. Wish all hotel staffs were this helpful and friendly. The can-do attitude starts with the GM... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Hi Dan, Thank you very much for taking a moment to write such a wonderful review on our hotel. My staff and I very much appreciate it. We are all thrilled you enjoyed your stay with us and we hope that you continue to stay with us and all Quality Inn's. Hope you have a great summer and see you... More 

Miami, Florida
Senior Contributor
31 reviews 31 reviews
30 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 3, 2015

Wow. This property is great. A friendly staff, modern amenities, spacious rooms. The property is very clean and well maintained. I will certainly continue telling friends, family, and business associates about this place for years to come.

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you very much Travel Trader for that great review about our hotel. It's so nice to see that people take the time to give positive feedback, my staff very much appreciates that. They work very hard and little things like this mean so much! Again thank you and I hope that you continue to use our hotel as your... More 

Richmond, Virginia
2 reviews
4 of 5 stars Reviewed March 2, 2015

After driving for 9 hours I was very relieved that upon entering the Hotel I was acknowledged an greeted. The Service representative had a great attitude. My reservation was found right away and she expeditiously got me checked in. The hotel had a warm vibe to it and the room was very spacious. I appreciated the quite atmosphere which allowed... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Hi Corey - Thanks so much for taking the time to review our hotel. We are all thrilled that you enjoyed your stay and that you had a chance to enjoy all of our great amenties. Hope to see you again very soon! More 

New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 16, 2015

I Booked a last minute hotel hear with my Lady, and we were planing to go to the Casino. The price was great for it Being Valentine's. The attendant at the front desk was very courteous to us which was a plus. Checked in the room, I must say. The room was up to date and very nice!!!! We ended... More 

Was this review helpful? Yes 2
Joe A, General Manager at Quality Inn, responded to this review

Thanks Chris for that awesome review of our hotel. We are glad that you enjoyed your stay and we were able to let you stay another night even though we were so busy over the holiday and the snow storm. Hope we can see you act next time you are in the area. More 

Toronto, Canada
Contributor
14 reviews 14 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 29, 2015

I was there for two nights on my two days off of a 10 day tour. The staff were incredibly helpful and suggested places to eat and helped me with directions. I liked that there was a DIY laundry option and a Restaurant/Bar attached to the hotel. The location was great. Close to the highways, downtown and a short drive... More 

Was this review helpful? Yes 2
Joe A, General Manager at Quality Inn, responded to this review

Thank you so much for taking the time to write about the hotel. The way you reviewed the hotel was very nice, you sound like our salesperson and I appreciate it. I'm so glad that my staff took such good care of you and that you enjoyed your stay while you were off work. Hope to see you again next... More 

Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2015

Friends and I decided to get away from the hustle and bustle of the city for a couple days and chose the Quality Inn for our temporary residence. Good size rooms were clean and the breakfast was delicious. Our stay was going wonderfully until a group next to us started playing the drums and drunk karaoke'd in their room. We... More 

Was this review helpful? Yes 1
Joe A, General Manager at Quality Inn, responded to this review

Thanks for taking the time to write a review on the hotel Josef! Very nice to hear that you enjoyed the comfy beds and our free breakfast. We are sorry that you did have some issues with loud guests, you know how kids can be sometimes, but at least my Front Desk took care of the situation and you were... More 

1 review
5 of 5 stars Reviewed January 19, 2015

My friends and I took a weekend trip to Old Saybrook. The hotel staff was wonderful, especially Linda who was part of the breakfast staff. The attached bar has karaoke, darts, and pool tables. Great place for a weekend out of the city....with really comfy beds!

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you very much for taking the time to review our hotel. Glad you got a chance to enjoy all we have to offer and also for pointing out Linda in Breakfast. Whenever you need "Quality Time" again, please remember us and visit anytime. More 

1 review
5 of 5 stars Reviewed January 19, 2015

We left the busy streets of new york city for a quiet weekend and couldn't have picked a more cozy spot. The quality inn was a great place to set up camp for our rural weekend. We loved having a gym and pool there and being so close some fantastic fresh seafood. Will be back soon!

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you very much William! We are all very happy to hear that you enjoyed your stay with us and that you got a chance to enjoy the gym and the pool. I'm sure Old Saybrook was a nice relaxing change from the busy streets on NYC. Thank you again and hope to see you again soon! More 

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