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All 8 Old Saybrook hotels

Quality Inn

2.5 of 5 Hotel   |   100 Essex Rd, Old Saybrook, CT 06475 (Formerly Comfort Inn)
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59%
Ranked #2 of 8 hotels in Old Saybrook
A recent review
5 of 5 stars reviewed 2 days ago
rose1901 New Bern, North Carolina
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  • Reviews (141)
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  • Room tips (27)
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141 people have reviewed this hotel

Traveler rating
    35
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    25
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51
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
New Bern, North Carolina
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our NC fife & drum corps booked 6 rooms during Deep River Ancient Muster 2014. After 13 hours in the car this place provided a welcomed rest. The hotel is right off 95 and easy to find. We did not hear a lot of traffic noise from inside the hotel. The rooms were clean & the beds were comfortable. We... More

Was this review helpful? Yes
Chicopee, Massachusetts
Top Contributor
82 reviews 82 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is my 3rd time staying here. It nice, clean, and right in middle of many things to do. Rooms are huge. Bathrooms could use some work. Continental breakfast had many choices and was really good. Nice big indoor pool and seating outside. The girls at front desk were kinda clueless. Not too friendly. I will def stay here again... More

Was this review helpful? Yes
Steven H, General Manager at Quality Inn, responded to this review

Thank you for taking the time to review our property. We are always eager to hear what our guests are thinking and we use all of the feedback to help improve our product and service. We recently changed from a Comfort Inn to a Quality Inn and the ongoing process of making improvements is still in full swing. We have... More

newington, ct
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

we stayed there 3 nights with 5 kids - we asked for and received 2 connecting rooms - very nice - now this isn't the ritz carlton - but who needs that when you are at the beach with 5 kids - each room had a microwave and refridgerator - also an indoor pool, with a nice picnic area off... More

Was this review helpful? Yes
Steven H, General Manager at Quality Inn, responded to this review

Thank you so much for taking the time to review our hotel and I am glad that we provided you with a great experience. I will be doing everything possible to make sure that the level of service continues to impress. We have renewed our commitment to our guests and I will be sure to share your kind words with... More

San Diego CA
Contributor
20 reviews 20 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 25, 2014

Stayed here recently on a business trip. The factors I look for: clean and quiet room, comfortable bed, clean and adequate bathroom, free wifi, attentive staff, were all fulfilled with ease and friendliness. This is now my go-to hotel when traveling in this part of the world. This is NOT a five start property, but it is a five star... More

Was this review helpful? Yes
Steven H, General Manager at Quality Inn, responded to this review

Thank you so much for choosing to stay with us. I know that there are many options out there and so it is always good to hear that we are doing something right. We strive every day to provide the superior service that will bring people back. We hope to see you again soon and I will be sure to... More

woodstock, illinois
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 24, 2014

Stayed one night. Beds are comfy, I got a good nights sleep. Room was clean, friendly staff, nice pool. Breakfast was ok, they had eggs and sausage which were cool they been during awhile, the staff last did put new stuff out just before I left, other wise breakfast was good. Good night sleep. Would recommend.

Was this review helpful? Yes
Steven H, General Manager at Quality Inn, responded to this review

It is always nice to hear positive feedback from our guests. We have been in the process of making many improvements over the past few months and there is still more to come. I hope that you will choose to stay with us again so that we may have the opportunity to serve you in the future. Thank you so... More

New Jersey
Top Contributor
106 reviews 106 reviews
30 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed June 23, 2014

Have stayed here many times over the years and am happy to say that the place has continued to improve due to the updates that have been done over the past few years -- paint inside and out, furniture, TVs, heat/ac units, linens, carpeting, etc. all have been updated. It's not easy keeping an older property updated but the management... More

Was this review helpful? Yes 1
Steven H, General Manager at Quality Inn, responded to this review

Thank you so much for the kind words. I joined the Team here in November and along with ownership we have tried to make as many improvements as possible. We have renovated the rooms, pool, hallways etc. and it is always great to hear that it has been noticed. I appreciate your continued business and I can assure you that... More

Top Contributor
85 reviews 85 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed June 10, 2014

What a great place to stay. After reading lots of reviews, we couldn't wait to stay. There were bad ones that were really bad and good ones that were really good. We went for it and here we go. Check in was a bit slow as maybe they were a bit understaffed, but hey it was late on a Saturday... More

Was this review helpful? Yes
Steven H, General Manager at Quality Inn, responded to this review

It is always nice to hear positive feedback and I very much appreciate that you chose to spend your time with us. We have been working on our property in many ways over the past 6 months or so and I am glad to hear that it was noticed. The property is still owned by the same company and they... More

Charlotte, North Carolina
Top Contributor
79 reviews 79 reviews
21 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed June 9, 2014

It was okay. The staff was friendly. The room was clean enough. The property is right up against a busy highway but you wouldn't know it - it feels like it's tucked away on a dead end road. The breakfast is typical Choice Hotels fare. The front desk clerk recommended a really good restaurant in town. The pool area was... More

Was this review helpful? Yes 1
Steven H, General Manager at Quality Inn, responded to this review

Thank you for taking the time to share your experience with our hotel. I am glad that your time with us was pleasant and I hope that you will choose to stay with us again in the future. We have been in the process of upgrading and improving all aspects of our property and our service. I know that we... More

GUTHRIE
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 7, 2014

We stayed here for 3 days and it was not bad. Nothing fancy, just a clean room. It was The best Inn in the area without paying $500. a night. Saw license plates from everywhere so I guess others had the same idea. Nice little breakfast comes with your stay,

Was this review helpful? Yes 2
Steven H, General Manager at Quality Inn, responded to this review

Thank you so much for your recent stay. We are in the process of renovating and upgrading our rooms, hallways, pool area and grounds to further impress our guests. We hope that you will choose to stay with us again in the future! S. Haight General Manager More

Grand Rapids, Michigan
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 11, 2014

I have come back to the Old Saybrook Comfort Inn several times and each time I do it gets better. The pool area was updated since last I was here,the walls and carpet have been updated. The change in management of the place has gone in the right direction from previous management.The last guy here Brad was a bizarre individual,... More

Was this review helpful? Yes 3
Steven H, General Manager at Quality Inn, responded to this review

Thank you so much for taking the time to review our hotel. I have recently joined the team here as the new General Manager and I am glad that we are providing you with a great experience. I will be doing everything possible to make sure that the level of service continues to impress. Thank you again! Steven H. GM... More

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Additional Information about Quality Inn

Address: 100 Essex Rd, Old Saybrook, CT 06475 (Formerly Comfort Inn)
Phone Number:
Location: United States > Connecticut > Old Saybrook
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn 2.5*
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Also Known As:
Comfort Hotel Old Saybrook
Comfort Inn Old Saybrook
Old Saybrook Comfort Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Quality Inn® hotel, with newly renovated rooms, breakfast area,Pool and lobby, is conveniently located within 25 miles of the USS Nautilus at the Submarine Force Museum, the Connecticut River Museum, Camelot Cruises, Gillette Castle State Park, the Mohegan Sun casino and the Mystic Aquarium & Institute For Exploration. Yale University, Foxwoods Casino and the University of Connecticut are less than one hour's drive from this Old Saybrook, CT hotel. Old Saybrook is one of Connecticut's most beautiful shoreline communities. Several beaches are nearby. There are a variety of restaurants located in the surrounding area. The hotel's on site restaurant, Comfort Cafe, offers great food and fun, with happy hour from 4 p.m. to 6 p.m. Monday through Friday, and karaoke and live entertainment Friday and Saturday nights.Hotel amenities and features include:Free continental breakfast Free Wi-Fi Internet access Free local calls Free weekday newspaper Indoor heated saltwater pool ... more   less 
Number of rooms
120

Questions & Answers

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1 question
A TripAdvisor Member
12 days ago

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