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Quality Inn

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100 Essex Rd, Old Saybrook, CT 06475 (Formerly Comfort Inn)
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1 room 1 adult
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Quality Inn
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249 Reviews from our TripAdvisor Community

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Providence, Rhode Island
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

The staff here is savy and accommodating! Check in was super fast and easy. Desk clerk knew her stuff. Pool is saltwater indoor. There was even a bar&lounge attatched! Major plus! Breakfast was plenty full and attendants were so sweet. We will be coming back to this hotel if it ever calls for the occasion!

Helpful?
Thank Claire M
Joe A, General Manager at Quality Inn, responded to this review

Thank you very much Claire for that wonderful review! We are all so happy that you got a chance to enjoy the pool and bar and that the staff was accommodating as well. We hope you continue to use our hotel whenever you come to the area. Just remember that the Essex Steam Train which is just 5 minutes away... More 

Old Greenwich
Level Contributor
10 reviews
2 of 5 stars Reviewed January 1, 2016

Pros: the beds were comfortable. Cons: rooms are very very old and dated. Carpet, walls, even the electrical outlets look old. I was able to get a great deal using Hotwire, but I can't recommend it even at $67/night.

Helpful?
Thank Tae K
Joe A, General Manager at Quality Inn, responded to this review

Tae, thank you for taking a moment to review our hotel. On the other hand, we’re very disappointed to learn that your stay didn’t go as perfectly as we would have hoped. The situations you’ve described are certainly below our usual high standards, and we sincerely apologize that you experienced these. Your feedback is extremely valuable to us, and we... More 

Travelers are raving about these Old Saybrook hotels

Lawrenceville, New Jersey
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 9, 2015

We stayed one night in this hotel because we were in town for a family event. We arrived late in the evening and were greeted by a friendly clerk at the front desk. The hotel provided everything that matters to me: a clean room that was more spacious than I expected, plenty of electrical outlets to accommodate charging several devices... More 

Helpful?
Thank chezbelle
Joe A, General Manager at Quality Inn, responded to this review

Hi Chezbelle, Thank you so much for taking the time to share the great experience you had at our Hotel. We take great pride in providing an environment that makes our guests feel at home. We truly appreciate your business and I will be sure to share your comments with the entire staff. The staff works very hard and seeing... More 

Boston, Massachusetts
Level Contributor
3 reviews
5 of 5 stars Reviewed November 29, 2015

Was traveling through on my way home to Boston with my daughter, I usually do research on hotels before staying but I was very tired and my daughter was not feeling well. As soon as I walked in the lady at the desk greeted us with a smile and offered to make a cup of tea for my sick daughter... More 

Helpful?
Thank ADAM J
Joe A, General Manager at Quality Inn, responded to this review

Adam, we’re so glad you felt that your stay was of a great value! We can’t thank you enough for taking the time to compliment our staff for the excellent service they provided. On behalf of our team, please know that it was our pleasure to serve you throughout your stay. Have a great holiday season, Joe Appi, General Manager More 

1 review
1 of 5 stars Reviewed November 27, 2015 via mobile

Stayed there with my family overnight. The minute we walked in we were ready to leave. The room was old, outdated, the heat was blasting. Old, dirty comforters. Horrible! Very bad musty smell too. If it wasn't so late we would have driven home!

Helpful?
Thank Elizabeth F
Joe A, General Manager at Quality Inn, responded to this review

Elizabeth, thank you for staying with us. We would like to extend our deepest apologies regarding the experience that you have described. We are extremely disappointed that we failed to provide you with the great experience that we are known to offer. We are currently investigating your comments as your feedback is very valuable to us. Our management team is... More 

Overland Park, Kansas
Level Contributor
121 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed November 11, 2015

I went on business with a handful of people and we were needing to be in that area. For the price it was great. Clean room, breakfast in the mornings and a close drive to Starbucks and other restaurants in the area. There's a place across the street too that was good to eat. Overall friendly staff and clean rooms.... More 

Helpful?
Thank MikeVarel
Joe A, General Manager at Quality Inn, responded to this review

Hi Mike, It is excellent to know that you were very pleased with your decision to stay at the Quality Inn Old Saybrook! We’re happy to hear that our rooms were spacious, clean, and well-furnished for your needs. Thank you for sharing how comfortable you felt the beds were during your stay. Thanks for sharing your experience with Trip Advisor.... More 

East Lyme, Connecticut
2 reviews
5 of 5 stars Reviewed November 6, 2015

Easy to find directly off Route 9, exit 1. I live locally and visit their indoor salt water pool 1-2 times per week. It is always very warm (in the 80's) and clean. The sunroom surrounding the pool is a nice escape from our brutal winters. The staff is always very friendly and accommodating to me and my kids.

Helpful?
Thank Mellisa G
Joe A, General Manager at Quality Inn, responded to this review

Thank you very much Melissa for taking a moment to review our hotel. You are the first pool member to write a review and for that we are very happy! Thanks for mentioning the staff as well. Enjoy the pool this winter. Joe Appi, General Manager More 

New York City, New York
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed November 3, 2015 via mobile

My wife and I have stayed here several times, we highly recommend it. The staff is excellent, and especially Jimmy he made our stay perfect. Rooms are clean, and the Continental breakfast is excellent. Everything is neat and fresh, and laid out very nicely. The woman that takes care of it is friendly and will help in anyway she can.... More 

Helpful?
Thank Howard B
Joe A, General Manager at Quality Inn, responded to this review

We would like to thank you for staying with us and for sharing your feedback. It is always a pleasure to hear that our staff was friendly and accommodating throughout your stay, especially for pointing out Jimmy. Thank you for giving us the opportunity to serve you during your trip in to Old Saybrook and It would be our pleasure... More 

Concord, Massachusetts
2 reviews
4 of 5 stars Reviewed October 25, 2015 via mobile

I recently visited the quality inn in Old Saybrook, CT. I was greeted by a very personable, informative man at the front desk. He not only handled my reservation with ease but was able to give me helpful advice about where to go and what to see on my visit. What was most impressive was the fact that he seemed... More 

Helpful?
Thank Hugz1
Joe A, General Manager at Quality Inn, responded to this review

Thank you for writing a review about your stay at the Quality Inn Old Saybrook. It is lovely to hear that you were pleased with the hotel. Your fantastic comments about Jimmy at the Front desk are greatly appreciated. I hope that you will continue to visit us whenever you are in the area. Joe Appi, General Manager More 

Pennsylvania
Level Contributor
151 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed October 25, 2015 via mobile

We stayed here overnight after a wedding at the Lace Factory. The inn was clean and the staff friendly. We enjoyed karaoke afterwards in the bar. Breakfast in the morning had a wide assortment. All in all it was a pleasant overnite stay after the wedding.

Helpful?
Thank granniesmith
Joe A, General Manager at Quality Inn, responded to this review

We’re delighted to know that our nice rooms and friendly service contributed to an excellent stay! It was a pleasure to have you as our guest, and we look forward to your return. Thanks again for sharing your review on Trip Advisor. Joe Appi, General Manager More 

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