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Quality Inn

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100 Essex Rd, Old Saybrook, CT 06475 (Formerly Comfort Inn)
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206 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • German first
  • Italian first
  • Any
English first
  • All months
    (206)
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    (42)
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Yonkers, New York
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The standard I accept from Quality in was met once again. They almost never disappoint me and last night was no exception. The beds were comfortable and I felt really at home in the rooms. Warm colors, wonderful stay, peace and quite.

Was this review helpful? Yes
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

Stayed at the hotel for a wedding in the area. Very nice accommodations. Rooms were larger than I had expected and very comfortable. Towels were nice and soft, not the thin worn out ones that we have experienced in other, supposedly, "better" hotels. Breakfast was very good with varied choices. We would definitely stay here again and will recommend it... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

All of us here at the Quality Inn would like to thank you very much for taking a moment to review the hotel. Glad you enjoyed the wedding as well as the hotel, and if you are ever in the area again, we hope you choose us for your lodging. Joe Appi, General Manager More 

Pontiac, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We accidently left a check filled out to my wife in the room. Before we had noticed that we didn't have it when we got back home the manager had called my wife to verify our address before mailing it to us. Honesty is hard to find but this place has got it! Rooms are very nice and newly renovated.... More 

Was this review helpful? Yes 1
Joe A, General Manager at Quality Inn, responded to this review

Greetings and thank you very much for your review of the hotel. I'm glad that one of my Managers was able to help you getting your check returned to you. We are all very pleased that you enjoyed your stay and hope to see you again soon. Joe Appi, General Manager More 

Cornwall,NY
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were left with the dilemma of finding a place to stay near Old Lyme for a funeral. Our usual Marriott and Holiday Inn reward clubs offered us no nearby properties. I was hesitant to stay at a Quality Inn as I remembered them as not being up to par years back. We figured we had no choice. From the... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

We are beyond thrilled when our guests have a fantastic experience with us here at the Quality Inn. Our goal is to make all our guests happy in everything we do; for that we are so excited that you enjoyed your stay to the fullest. It is great to know that you took advantage of the variety of amenities offered.... More 

Schuylerville, New York
1 review
1 of 5 stars Reviewed 2 weeks ago

We booked our trip with a group of families for a baseball tournament. The manager was rude and inconvenienced by the children being in the hotel. He was not accommodating and told the kids they were not allowed to use the pool area anymore. The rooms were not cleaned daily. The sheets were dirty and there were hairs on the... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

I would like to start off with my sincere apologies, I was the manager who had asked the children to vacate the pool, the pool was at capacity and too many children were running and jumping in the pool and I really did not want to see someone get hurt, we were only looking out for everyones safety. As for... More 

Hartford, Connecticut
1 review
5 of 5 stars Reviewed 2 weeks ago

The property is older, but you can see the staff really take care of everything. Very clean, staff on point (My dealings were with Jimmy mostly), comfortable bed. Breakfast was tasty, and helped with my hangover from partying at the casino the night before. All over awesome experience!

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

All of us here at the Quality Inn would like to thank you for your review of the hotel. Thanks for your kind words and hope you continue to use us as your hotel of choice for all future lodging. Joe Appi, General Manager More 

Wolcott, Connecticut
1 review
5 of 5 stars Reviewed 3 weeks ago

Thoroughly enjoyed my stay! The staff was extremely friendly and helpful, the hotel was spotless and the breakfast was outstanding. The location is close to all points of interest...dining, beach and shopping. I highly recommend this hotel to anyone wanting accommodations in this area!

Review collected in partnership with this hotel

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Hi Katrina - Thank you very much for writing a review on our hotel. We are all very happy to hear that you enjoyed your stay and the area! Hopefully we have earned all your future business. Have a great summer! Joe Appi, General Manager More 

Orlando
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

I had stayed at this hotel last December, actually for New Years Eve. The staff was so kind and the place was so clean, I knew I had to come again in the summer. The town is so different than the dead of winter, so much to see, to do and the hotel has remained the same. Perfect location, same... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Your kind words about the hotel and Old Saybrook mean a lot to my staff. Everyone works very hard and getting reviews like this makes it all worth it. Thanks and we are happy you came back and got a chance to enjoy what the shoreline has to offer in the summer. Joe Appi, General Manager More 

Orlando, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed here over Memorial Day weekend. I was greeted with a smile and an upbeat "Hello". After a long drive, stuck in traffic, it was great to see a cheerful person. The front desk checked me in quickly and even recommended a wonderful eatery just up the road. The room was very clean and beds were comfy. They serve... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you Bobby for that awesome review of our hotel. We are all thrilled you enjoyed your stay and we all hope that next time you are in the area you decide to stay with us again. Have a great summer! Joe Appi, General Manager More 

Manchester, Connecticut
1 review
4 of 5 stars Reviewed 4 weeks ago

I booked two joining rooms for my Best Friend's Bachelorette party. We had an amazing time. The rooms were clean and spacious. Super comfortable mattresses and pillows. The staff was extremely friendly and helpful. We were all very happy and will definitely be returning.

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

All of us here at the Quality Inn would like to thank you so much for your recent review on the hotel. We very much appreciate it and thrilled you enjoyed your stay. Hope you had a great Bachelorette party too, congrats. Joe Appi, General Manager More 

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