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Quality Inn

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100 Essex Rd, Old Saybrook, CT 06475 (Formerly Comfort Inn)
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196 reviews from our community

Traveler rating
    59
    59
    37
    17
    24
See reviews for
74
59
4
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Warwick, Rhode Island
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here Saturday night of Mother's Day Weekend because we were spending Saturday at the Essex Train / Dinner train and I didn't want to have to drive home. The customer service here was great. When I initially booked a room the only room I could get was one with two double beds. The front desk graciously put up... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you very much for taking a moment to review our hotel. We are glad you enjoyed your mother's day dinner on the Essex Steam train. I am also pleased to hear that we were able to get you the room you wanted. Hope that next time you are in the area you stop by and stay here again. Joe... More 

North Andover, Massachusetts
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This was a cheaper alternative to some of the pricey hotels on the CT coastline. Was fine for a weekend or an overnight. Clean, relatively comfortable, A/C was a bit noisy, free wifi, free breakfast. The service was nothing special, but I was impressed that the buffet breakfast stayed open late for us as we arrived at 9:55.

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you for sharing your experience on Trip Advisor, sorry to hear that your AC was a bit loud, I am not sure if you notified the front desk, but we would have corrected that right away. We are glad you enjoyed your stay otherwise and that you also enjoyed the free Breakfast. Joe Appi, General Manager More 

Senior Contributor
38 reviews 38 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The room was not as clean as itcould be with sticky spots on the rug and spot on the furniture. The AC did not work properly and the room was warm all night. The breakfast did not open until 7AM which was not good for an early check out we wanted.

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you for taking a moment to review our hotel. I am saddend and shocked to learn that you were not happy with your room. My staff taked great pride in the work they do and I would like to apologize for falling short on your expectations. Our Breakfast hours have always been 7am-10am, if you needed something earlier, next... More 

Ellicott City, MD
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at the Quality Inn for three nights. We found it to be clean and the staff was very helpful and professional. The only problem we had was accessibility for one of our family members who has a mobility impairment and uses a walker. The bathroom in the accessible room was barely usable; it was a tight fit with... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you for taking the time to review our hotel. I am the manager you spoke with upon check out. I wanted to apologize to you once again about the handicap room you booked was not what you thought it was. We do state either when booking the hotel by calling or the internet that we only have a tub... More 

Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had a great time at the Quality Inn. The hospitality was top notch. Everyone was helpful and friendly. The property was clean and the rooms were modern and comfy. The Wi Fi was super fast and the breakfast was really good. This hotel was priced right and located close to i-95 and a lot of entertainment venues like Foxwoods... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Hi Max - Thank you very much for taking a moment to write such a nice review about our hotel, we are all thrilled that you enjoyed your stay with us. We hope you continue to use us whenever you need lodging in the Old Saybrook area. Joe Appi, General Manager & Staff! More 

Fort Lauderdale, Florida
Contributor
13 reviews 13 reviews
13 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The Quality Inn was a warm and inviting hotel. The management and staff were very friendly and helpful. Perfect for those on business or vacationing. The location is perfect. It's not to far from Fox Woods and other entertainment venues. The rooms were clean and loaded up with modern amenities. I would recommend this property to anyone traveling to this... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you very much for taking the time to review our hotel. We are all thrilled that you enjoyed yourself and the area. We all hope that you continue to use the Quality Inn Old Saybrook as your place to stay when you are in the area. Have a great summer! Joe Appi, General Manager. More 

Glenville, New York
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 17, 2015

The hotel was clean and well kept. It was easy access to 95, Rt 1 and Rt 9. I booked it based on price and the fact that it had a workout room. Sadly the workout room had lousy equipment. Candidly, I thought the elliptical machine was going fall apart while I was on it.

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you for taking the time to review our hotel. We are glad that you found the hotel clean and you enjoyed your stay, we do apologize that you did not enjoy the workout room. I personally checked the equipment and it is safe but will look into it. Thanks again, Joe Appi, General Manager More 

Stony Brook, New York
2 reviews
3 of 5 stars Reviewed April 11, 2015

This hotel was very close to the Essex Steam Train, which was the reason for us being there. We booked 3 rooms...2 rooms with 2 double beds & 1 king room. All guests, from all 3 rooms had a bad nights sleep. The beds are so uncomfortable...springs you can feel, very bouncy when someone moves and the pillows were useless!... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Thank you for taking the time to review our hotel. I do apologize that you did not get a good night sleep. I am a bit thrown back about the mattresses not being comfortable, that is something we never get any complaints on. I wish you had came to the front desk while you were here so we could have... More 

Natick, Massachusetts
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 9, 2015

I had the chance to stay at this hotel during a recent a business trip in the CT shoreline area in Old Saybrook. The hotel exceeded my expectations beyond being conveniently located right off I-95. Very clean, comfortable with a great and helpful staff. Wish all hotel staffs were this helpful and friendly. The can-do attitude starts with the GM... More 

Was this review helpful? Yes
Joe A, General Manager at Quality Inn, responded to this review

Hi Dan, Thank you very much for taking a moment to write such a wonderful review on our hotel. My staff and I very much appreciate it. We are all thrilled you enjoyed your stay with us and we hope that you continue to stay with us and all Quality Inn's. Hope you have a great summer and see you... More 

Miami, Florida
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 3, 2015

Wow. This property is great. A friendly staff, modern amenities, spacious rooms. The property is very clean and well maintained. I will certainly continue telling friends, family, and business associates about this place for years to come.

Was this review helpful? Yes 1
Joe A, General Manager at Quality Inn, responded to this review

Thank you very much Travel Trader for that great review about our hotel. It's so nice to see that people take the time to give positive feedback, my staff very much appreciates that. They work very hard and little things like this mean so much! Again thank you and I hope that you continue to use our hotel as your... More 

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