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Super 8 Old Saybrook

2.0 of 5
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37 Spencer Plain Road, Old Saybrook, CT 06475
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Super 8 Old Saybrook
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Ranked #3 of 8 Hotels in Old Saybrook
A recent review
3 of 5 stars reviewed 3 days ago
Shoshana C New York, New York, United States
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146 Reviews from our TripAdvisor Community

Traveler rating
    48
    34
    31
    15
    18
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45
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York, New York, United States
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The other hotels in the area were quite expensive, so we stayed here. The bed was soft. The internet was a little spotty. The towels were small. The breakfast was minimal. The people upstairs were heavy on their feet. The staff was helpful. The location was convenient.

Was this review helpful? Yes
umeshOldSaybrook, Front Office Manager at Super 8 Old Saybrook, responded to this review

Dear Shoshana Thank you for your recent stay at super8 old say brook. we do value your feedback. Sorry for noisy and other inconvenience you faced during your stay. We will find a solution for your unpleased faced,so that during your next stay, you feel comfortable. Once again sorry for inconvenience. Please do visit again so that we can exceed... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

This is a basic motel style property. The rooms are clean and attractive. We like having a large closet to store our luggage -- kept the room tidier. Bathroom was roomy with plenty of hot water. But the room was noisy -- we were on the first floor and heard a lot of creaks and bumps from the second floor.... More 

Was this review helpful? Yes
umeshOldSaybrook, Front Office Manager at Super 8 Old Saybrook, responded to this review

Dear DBNJ0712,Thank you for your recent stay at super8 old saybrook. we do appreciate and value your feedback. I am glad that you found our rooms to be clean, spacious and attractive. I do regret for the hectic noise you faced and I will try best on your stay that you have a quite and your wishful requirement. Once again... More 

Cranston, Rhode Island
1 review
4 of 5 stars Reviewed 1 week ago

Everything was very clean, neat and comfortable! Will definitely stay again if I'm in the area.

Review collected in partnership with Super 8

Was this review helpful? Yes
umeshOldSaybrook, Front Office Manager at Super 8 Old Saybrook, responded to this review

dear 724alexanderv,Firstly, thank you for your recent stay at super8 old saybrook. Your feedback are appreciated. I am glad happy that you feel comfortable and pleasant at our hotel. It seems that our effort for comfortableness and pleasant stay for our guest is not in vain. Once again thank you for your acclaim. sincerely, Mike More 

Hordville
1 review
3 of 5 stars Reviewed 2 weeks ago

This Super 8 maybe needs upgraded. It was the highest priced Super 8 that we stayed in on our 4450 mile trip and was the least desirable. the steps to the 2nd floor were in need of replacement. The room itself was just average, but it was clean. Breakfast was almost non existent. We would not stay here again.

Review collected in partnership with Super 8

Was this review helpful? Yes
umeshOldSaybrook, Front Office Manager at Super 8 Old Saybrook, responded to this review

Dear Cheryl,thank you for your recent stay.We value your feedback and will look into a solution. Moreover I would like to add up that our motel RATE,TERM & CONDITION is disclosed to you during your online booking which is accepted by you. Rates depends on certain criteria such as week end, regular days, locations, etc. Beside that we highly encourage... More 

Wolcott, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I am spoiled, and am used to 3 star or better. This hotel changed my thoughts on that! Cleaner than some of those higher priced hotels. I did have to ask for soaps and shampoo, but maybe that is how they can keep cost down. The owner was super nice, and very accommodating. I had remembered my phone charger, but... More 

Was this review helpful? Yes
umeshOldSaybrook, Front Office Manager at Super 8 Old Saybrook, responded to this review

dear iamsunny2, Firstly, thank you for your recent stay at super8 old saybrook. Your feedback are appreciated. I am glad happy that you feel comfortable and pleasant at our hotel. It seems that our effort for comfortableness and pleasant stay for our guest is not in vain. Beside that I would also like to say you sorry for inconvenience for... More 

Wellfleet, Massachusetts
1 review
1 of 5 stars Reviewed 4 weeks ago

I booked a room online for a one night stay at Super 8 in old Saybrook. Within the hour, 12pm, I called to cancel the room. I was told their would be a $90 cancellation fee for a $79 room! Are you kidding me!? Won't be doing business with them in the future!

Was this review helpful? Yes
umeshOldSaybrook, Front Office Manager at Super 8 Old Saybrook, responded to this review

Dear kmacnutt , Thank you for your recent stay. we do value your feedback. Sorry for inconvenience, beside these I would like to add up that our hotel cancel policy DO NOT complies charge for cancellation. It might be a huge misunderstanding between us during on phone call. Once again I do apologize for that misunderstanding. I would be glad... More 

Travelers are raving about these Old Saybrook hotels

Chester, New Jersey
Level Contributor
3 reviews
3 of 5 stars Reviewed 4 weeks ago

It was clean but worn. Steps to second floor were steep and the hotel clerk charged us for all 4 nights on the first night. Access to highway was great. We didn't take advantage of the free continental breakfast. Walls are thin and could hear the guy next door talking in some foreign language.

Was this review helpful? Yes
umeshOldSaybrook, Front Office Manager at Super 8 Old Saybrook, responded to this review

Dear NinaHappyE, Thank you for your recent stay and.We do offer ground floor as per your request. We value all feedback and will look into a solution. Moreover I would like to add up that during guest check in, we charge the payment. Its our hotel policy. Furthermore, in case if any guest wish to check out early, we do... More 

Tempe
Level Contributor
104 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed April 16, 2015

Mom was moving and her furniture was cleared out so we needed a place to stay for 2 nights. This was perfect. The rooms were great and slept very well. Didn't get breakfast because it's not worth it. Didn't hear ant=y Amtrak trains because we were on the other side of the building. Front desk personnel were friendly.

Was this review helpful? Yes
umeshOldSaybrook, Manager at Super 8 Old Saybrook, responded to this review

First of all thank you so much. I am glad that you had experienced and feel comfortable in our property. Please do visit again. More 

Middletown, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 15, 2015

We attended a wedding in Old Saybrook and needed a reasonably priced place to stay for one night. Room was clean, close to venue, and easy access to major roads. Breakfast was minimal. The hotel was old but sufficient for what we needed.

Was this review helpful? Yes
umeshOldSaybrook, Manager at Super 8 Old Saybrook, responded to this review

Thank you so much. I am happy that you are comfortable in our property. Please do visit again. More 

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