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Hyatt Regency Greenwich

3.5 of 5 1800 East Putnam Avenue, Old Greenwich, CT 06870
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Certificate of Excellence 2014
Hyatt Regency Greenwich
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Hyatt Regency Greenwich
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572 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Greenwich, Connecticut
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed 6 days ago NEW

The best and first thing you will notice about the hotel is the outstanding atrium/indoor fishing lake and gazebo bar. It makes me feel as if I'm on vacation even though I'm staying here on business. I always enjoy having a few drinks after a long day working here. Staff here always accommodates me with my requests. Valet is the... More 

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

physical facilities are very pleasant, front-desk staff are very friendly. But there are many service gaps..bar staff seems oblivious to the presence of guests. Guests have to walk up to the bar to be served. At a Marriott, staff are trained to proactively ask guests what they want. Service makes a difference. I could stay at this hotel again if... More 

Was this review helpful? Yes
Waterbury, Connecticut
Top Contributor
234 reviews 234 reviews
59 hotel reviews
202 helpful votes 202 helpful votes
1 of 5 stars Reviewed 1 week ago

I will begin this review stating that we generally love Hyatt’s and have always had very good experiences, until now. We just wanted to get away for the weekend to relax and chose this Hyatt. From the minute we set foot in the door we had the worst experience. I will say that the atrium area is beautiful and a... More 

Was this review helpful? Yes 2
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed the weekend of Valentines 2/13-2/16/15. First room had a terrible smell of chlorine that burned our eyes. We called front desk and were moved across the hall after being told they just cleaned the pool and that bedroom us above the pool and they never received complaints before. New room had potato chips on side of bed. We called... More 

Was this review helpful? Yes 2
New York City, NY
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Overall, not a bad stay but kind of disappointing for a Hyatt. On the plus side, the bed and pillows were very comfortable. The TV had a horrible, snowy picture. The room safe said it needed a new battery and wouldn't lock; we called down but no one ever came to fix it. They gave us a special bonus of... More 

Was this review helpful? Yes 1
Connecticut, United States
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

DH and i went to the hyatt in greenwich for an expo and decided to stay overnight. was hoping that they had an overhead for people who like to park their own cars (def not a valet person). once i got into hotel it was very nice (atrium was a pleasant surprise). the desk clerks were friendly accomodating, and knowledgeable.... More 

Was this review helpful? Yes 1
Mamaroneck, New York
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I LOVE this hotel. Staff is always extremely courteous. The dining and bar area are located right in the middle of amazing indoor atrium. This is a classy hotel. I make sure I retreat there every time I need to travel. It's conveniently located near shopping areas which is such a plus for me. Keep up the good work!!!

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

For the last three years, my wife and our 4 children have traveled to the Hyatt Regency in Greenwhich for my son, who just turned 5, birthday. My son has very serious food allergies and he does not get to travel much, outside of local events due to the restrictive nature of his allergies. Laura, who is part of the... More 

Was this review helpful? Yes 1
Will C, Guest Services Ambassador at Hyatt Regency Greenwich, responded to this review

Good Evening, I loved reading your review of your recent stay with us this January! I am so glad you and your family have made it a tradition to visit us and we are looking forward to having you next time as well. Also I am so happy to hear that our restaurant staff was able to accommodate your son... More 

Nutley, New Jersey
Contributor
15 reviews 15 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hits: Gorgeous atrium, FABULOUS breakfast, gracious staff, quick, friendly valet parking, reasonably priced, clean rooms. And the best thing of all: A notice posted in elevators that said: "Please help us participate in quiet time, from 10:00 pm to 6:00 a.m." I LOVED this notice! I've never seen it in any hotel before, but they should ALL have it. I... More 

Was this review helpful? Yes 1
Will C, Guest Services Ambassador at Hyatt Regency Greenwich, responded to this review

Good Evening, Thank you for taking the time to leave us with such a great review! I am so happy to hear that you enjoyed our atrium and food outlets. Also, I am very happy that you liked our quiet hours we have in effect. We take a great deal of consideration into our guests stays so we try to... More 

Boston
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 20, 2015

It was ok. I've stayed at several different Hyatt hotels in the past and this was no better or worse than most of them. I was a bit put off by the $10/night parking fee, since it was a surface parking lot behind the hotel, which wasn't even marked very well. It's located next to a not great neighborhood between... More 

Was this review helpful? Yes
Will C, Guest Services Ambassador at Hyatt Regency Greenwich, responded to this review

Good Evening, Thank you for taking the time to leave us with your feedback and recommendations regarding your recent stay with us this past December. I would like to apologize for the inconvenience you experienced with the parking fee that you were unaware of. It is listed on our website, but this should have still been communicated to you at... More 

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Additional Information about Hyatt Regency Greenwich

Address: 1800 East Putnam Avenue, Old Greenwich, CT 06870
Phone Number:
Location: United States > Connecticut > Old Greenwich
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Greenwich 3.5*
Number of rooms: 373
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Also Known As:
Hyatt Regency Greenwich Hotel Old Greenwich
Greenwich Hyatt Regency
Hyatt Old Greenwich
Hyatt Regency Old Greenwich

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