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Hyatt Regency Greenwich

3.5 of 5 1800 East Putnam Avenue, Old Greenwich, CT 06870
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Certificate of Excellence 2014
Hyatt Regency Greenwich
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Hyatt Regency Greenwich
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548 reviews from our community

Traveler rating
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    191
    93
    55
    27
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Top Contributor
59 reviews 59 reviews
41 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed yesterday NEW

This Hyatt is a older Regency model. The rooms are ok but a little behind the times. The room service was different, once ok and a other day several issues came up. They forget several times to fill in the coffee and cups, or some missing towels. All little things but far from perfect. Also the place is on several... More 

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Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed at the Hyatt Regency for 3 nights. Friendly, courteous and professional welcome. Bar and restaurant great service and efficient but...... Room cleanliness and condition were poor. Thin, frayed bed sheets. Stains on wall and worst of all there was an open tube of some kind of lotion lying on the floor from the previous occupant that was not removed... More 

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New York City, New York
Contributor
17 reviews 17 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I had had some nice stays here about 10 years ago when we wanted a little getaway from the city. Well, this time we wanted a little getaway with our 8 year old! It was a nice touch that we received an email from the staff ahead of our arrival. We checked in on a rainy day... More 

Was this review helpful? Yes
Will C, Guest Services Ambassador at Hyatt Regency Greenwich, responded to this review

Good Afternoon, I first wanted to say thank you so much for that wonderful story! It is so neat that you and your husband were here so long ago and now you've returned with your daughter. I do hope your daughter had a great time, and I hope you all make it a tradition! Additionally, I am very happy to... More 

Massachusetts
Top Contributor
62 reviews 62 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I've stayed at this Hyatt many times. I like the convenience and the lobby/atrium area. The beds are comfortable and clean, with rooms that may be a bit larger than average. The HVAC could work better... I don;t like AC systems that time out from a lack of motion. The bar/restaurant is convenient, but just average. I typically find myself... More 

Was this review helpful? Yes
Will C, Guest Services Ambassador at Hyatt Regency Greenwich, responded to this review

Good Afternoon, Thank for taking the time to leave a review of your recent stay with us. I am very happy to hear that you enjoyed your stay so much and that you were very comfortable in your guest room. I am, however, disappointed that you do not enjoy our restaurant. Is there anything I can relay to our food... More 

Saratoga Springs, New York
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful space in Greenwich. Would be nice for a self-contained event without having to travel in the area. Bad location for someone traveling locally. Also, if you are headed out for a big some fun and want a nightcap when you get back to the hotel, don't forget that CT has strict drinking hours.

Was this review helpful? Yes 1
Will C, Guest Services Ambassador at Hyatt Regency Greenwich, responded to this review

Good Morning, After reading your review I just wanted to take the time to thank you for your feedback on your recent stay with us. As you mentioned, we unfortunately are not located right in the down town area, but we do offer a complimentary shuttle service to these areas if you need transportation or want to sight see a... More 

Senior Contributor
47 reviews 47 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for two nights for a wedding in town. The hotel is very pretty but I would recommend buying snacks or ordering food from off the property. Breakfast was a rip off $30 for scrambled eggs and coffee.

Was this review helpful? Yes 1
Will C, Guest Services Ambassador at Hyatt Regency Greenwich, responded to this review

Good Afternoon, I wanted to take a moment to thank you for taking the time to leave us with feedback regarding your most recent stay with us this December. I do hope you had a great time at the wedding you attended, and I am glad you liked our property. I am sorry you did not like the prices of... More 

Connecicut
Top Contributor
55 reviews 55 reviews
9 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Hyatt only over night. The service was only fair. The staff at the desk were pleasant and friendly but both transactions took way too long. First girl seemed to have difficulty finding us a room and apoligized for the wait. I had to ask about in hotel restaurants. She was not completely sure what was open except... More 

Was this review helpful? Yes 1
Will C, Guest Services Ambassador at Hyatt Regency Greenwich, responded to this review

Good Afternoon, I loved reading your review of your recent stay with us. Thank you for taking the time to write to us and leave your feedback on your experience here. I am very glad you enjoyed our lobby decorations for the holidays. It is very beautiful here and one of the reasons I love coming to work every day.... More 

1 review
3 of 5 stars Reviewed 1 week ago

The wait was worth it however. This is a beautiful property and I recommend it if u need a comfortable break. The staff tries to be very accommodating but can sometimes come across as snobby. So be sure to put on your best face. If you don't have to wait forever to check in like I have multiple times u... More 

Was this review helpful? Yes
Will C, Guest Services Ambassador at Hyatt Regency Greenwich, responded to this review

Good Morning, Thank you for taking the time to leave us with your feedback. I first wanted to apologize for the delay with you check in. Three hours is certainly a very long wait and I’m terribly sorry for the inconvenience. However, upon further investigation , I have learned you arrived to the property an hour before our scheduled check... More 

Cambridge, Massachusetts
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have a new tradition of stopping at the Hyatt Regency in Old Greenwich while traveling in their direction. From the warmest of welcomes at the front desk (thank you, Marie, for always remembering us and our preferences) to the relaxing afternoon in the pool, to the delicious dinner and yummy breakfast -- well, it couldn't be better. Love the... More 

Was this review helpful? Yes
Will C, Guest Services Ambassador at Hyatt Regency Greenwich, responded to this review

Good Afternoon, Thank you so much for leaving us with your feedback of your recent stay with us! I enjoyed reading your review and hearing how much your enjoyed your stay. Marie is one our exemplary team members and I am so happy that she was able to assist you and gave you a great “Hyatt” welcome. Additionally, our lobby... More 

Charlottesville
Contributor
16 reviews 16 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed two nights in November 2014 for a family visit. Room was large and well furnished. Excellent location between Stamford and Greenwich with inexpensive parking. Wonderful atrium lobby with bar and restaurant. Coffee and tea was set up each morning at the elevator. One of the few hotels where we did not have to bring our own night light for... More 

Was this review helpful? Yes
Will C, Guest Services Ambassador at Hyatt Regency Greenwich, responded to this review

Good Evening, Thank you so much for taking the time to leave such a wonderful review of your recent stay with us. I loved reading your review and hearing about how much you enjoyed your stay! I am very glad you enjoyed our guest rooms and found them spacious and comfortable. Also, we take a great deal of pride in... More 

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Additional Information about Hyatt Regency Greenwich

Address: 1800 East Putnam Avenue, Old Greenwich, CT 06870
Phone Number:
Location: United States > Connecticut > Old Greenwich
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Greenwich 3.5*
Number of rooms: 373
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Also Known As:
Hyatt Regency Greenwich Hotel Old Greenwich
Greenwich Hyatt Regency
Hyatt Old Greenwich
Hyatt Regency Old Greenwich

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