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The Norwich Hotel

275 Otrobando Avenue, Norwich, CT 06360 (Formerly Norwich Inn & Suites)
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154 Reviews from our TripAdvisor Community

Traveler rating
    16
    38
    26
    23
    51
See reviews for
23
63
5
16
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Johnson, Vermont
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We found this hotel by a Goggle search and were so glad we did. It was only 10 minutes from Mohegan Sun and a very easy travel to and from the Casino. The staff were friendly and the rooms ok.... Had choices between a soft pillow and a hard pillow on the beds for you to choose from. We didnt... More 

Was this review helpful? Yes
Elaine R, Manager at The Norwich Hotel, responded to this review

Thank you so much for taking the time to tell us about your stay. We are so happy your found your stay with us enjoyable. We hope to see you again the next time you are in town. More 

Norwich, Connecticut
2 reviews
1 of 5 stars Reviewed 1 week ago

We took our kids here (ages 2 and 4) for an overnight stay as a little get-away. Beyond disappointed and disgusting. While I waited a half hour in line to check in, several of the guests checking in before us had problems, including a couple that went to their room and there were already people in it. The front desk... More 

Was this review helpful? Yes
Elaine R, Manager at The Norwich Hotel, responded to this review

Thank you so much Megan for taking the time to speak with me today about your recent stay. Despite all of the challenges you and your family endured, I am so pleased that you excepted our offer and will be returning! Sincerely, Sabrina McIntyre More 

Travelers are raving about these Norwich hotels

Monroe, Connecticut
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

What a disaster. Checked in at 11A and when we returned at 4 - couldn't get into the room. Asked for new keys. They didn't open room. Asked for new keys. They didn't open room. A master hard key finally opened it - but we had to be moved to a different room type (which meant half our party had... More 

Was this review helpful? Yes 1
Elaine R, Manager at The Norwich Hotel, responded to this review

Thank you so much for taking the time to tell us about your experience. We sincerely apologize for any issues you had during your stay. We would like nothing more than to make this up to you. Please feel free to contact me at your earliest convenience. Sabrina McIntyre (860)892-9292 Ex: 2103 sabrinam@prestigehg.com More 

Boston, Massachusetts
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 29, 2015

i gave it a star cause it wouldnt let me give lower. shuttle drivers=rude, late, and reckless room condition= dirty, dilapidated ammenities=over sold, heated pool not heated, continental breakfast limited garbage i stepped out of my room into the hallway and felt like i was in poorly kept low income housing in a city with a high crime rate.... this... More 

Was this review helpful? Yes 2
Elaine R, Manager at The Norwich Hotel, responded to this review

Hello Randall, thank you so much for taking the time to tell us about your stay. Please except our sincere apologies for failing to meet your needs. All of these issues have been addressed with our staff, so that nothing like it occurs again in the future. Our pool heater is once again fully functional. We would love the opportunity... More 

Boston
Top Contributor
170 reviews 170 reviews
3 hotel reviews
121 helpful votes 121 helpful votes
2 of 5 stars Reviewed March 23, 2015

We have stayed at this location a few times and this visit was disappointing. The room was overpriced but it was the only unit available. The facilities are undergoing renovations. Our major problem was the distinct odor of smoke in our room. The hotel touts a smoke-free environment but the aroma was nauseating as we entered the room for the... More 

Was this review helpful? Yes 1
Contributor
13 reviews 13 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 1, 2015

My wife and I stayed 4 nights and we really enjoyed our stay. The front desk staff greeted us with a smile and welcoming voice. The room was clean and everything worked. Construction was going on but on another floor. Breakfast was great. I have nothing bad to say. Keep up the good work and we look forward to returning... More 

Was this review helpful? Yes 1
Elaine R, Manager at The Norwich Hotel, responded to this review

Thank you so much for all of your kind words! It was an absolute pleasure having you and your wife as our guests. Our staff was very pleased to see they were able to exceed your expectations. We are looking forward to your next visit. More 

Averill Park, New York
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 23, 2015

We stayed here for 1 night for a concert at Mohegan Sun. We had a newly renovated room. Not sure what was new besides the carpet. It didn't even have a toilet paper holder in the bathroom and all of the fixtures we old and pitted and the shower curtain had rips in it. We were told to arrive early... More 

Was this review helpful? Yes 3
Elaine R, Manager at The Norwich Hotel, responded to this review

Thank you for taking the time to tell us about your stay. We appreciate all of your feedback. All of our rooms are newly renovated, everything from the carpet and walls to full bathroom remodels. We are currently installing toilet paper holders in all 119 rooms. The pool heater has since been fixed. We look forward to your next stay... More 

Westbrook, Maine, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 20, 2015

booked hotel under norwich inn and suits. who in turn have sold to comfort inn online pictures of the pool area not even close. hot tub now planter pool extremely small, coffee good though and close to casino

Was this review helpful? Yes 3
Elaine R, Manager at The Norwich Hotel, responded to this review

Hello Peter, Thank you very much for telling us about your stay. We apologize for any confusion there may have been. We are actually no longer a Comfort Suites and are in fact The Norwich Inn & Suites. We apologize about the pool size and about the hot tub. We are however happy that you enjoyed the coffee and despite... More 

1 review
1 of 5 stars Reviewed February 17, 2015

We booked a block of 12 rooms, 6 of which were to have king beds only 1 did. Birthday girl was suppose to have a suite and she had double beds. When we checked in they LOST our reservation! Luckily they had another room not near the block. Breakfast was a poor attempt at continental. Oh well lesson learned. Not... More 

Was this review helpful? Yes
Elaine R, Manager at The Norwich Hotel, responded to this review

We apologize for all the confusion. That should never happen. If you would like to discuss this further please contact Sabrina McIntyre at (860)892-9292 Ex: 2103. We would love the opportunity to make this right. More 

Trumbull
Contributor
11 reviews 11 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 5, 2015

We recently had a great stay at this hotel, however it was the weekend and there were a few late revelers back from the casino yackin it up in the parking lot. Will ask for a room on the back side of the building next time. Apart from that, our room had just been remodeled and the bed was comfortable,... More 

Was this review helpful? Yes 1
Elaine R, Manager at The Norwich Hotel, responded to this review

Thank for choosing to stay with us, and for this review. It really means a lot that all of our hard work shows and that our guests are pleased. We look forward to seeing you again soon. More 

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