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Norwich Inn & Suites

275 Otrobando Avenue, Norwich, CT 06360 (Formerly Comfort Suites Norwich)
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Norwich Inn & Suites
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Norwich Inn & Suites
Norwich Inn & Suites
Norwich Inn & Suites
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151 reviews from our community

Traveler rating
    16
    38
    25
    23
    49
See reviews for
21
62
5
16
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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    (29)
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Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

i gave it a star cause it wouldnt let me give lower. shuttle drivers=rude, late, and reckless room condition= dirty, dilapidated ammenities=over sold, heated pool not heated, continental breakfast limited garbage i stepped out of my room into the hallway and felt like i was in poorly kept low income housing in a city with a high crime rate.... this... More 

Was this review helpful? Yes 1
Elaine R, Manager at Norwich Inn & Suites, responded to this review

Hello Randall, thank you so much for taking the time to tell us about your stay. Please except our sincere apologies for failing to meet your needs. All of these issues have been addressed with our staff, so that nothing like it occurs again in the future. Our pool heater is once again fully functional. We would love the opportunity... More 

Boston
Top Contributor
162 reviews 162 reviews
3 hotel reviews
113 helpful votes 113 helpful votes
2 of 5 stars Reviewed March 23, 2015

We have stayed at this location a few times and this visit was disappointing. The room was overpriced but it was the only unit available. The facilities are undergoing renovations. Our major problem was the distinct odor of smoke in our room. The hotel touts a smoke-free environment but the aroma was nauseating as we entered the room for the... More 

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Contributor
13 reviews 13 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 1, 2015

My wife and I stayed 4 nights and we really enjoyed our stay. The front desk staff greeted us with a smile and welcoming voice. The room was clean and everything worked. Construction was going on but on another floor. Breakfast was great. I have nothing bad to say. Keep up the good work and we look forward to returning... More 

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Elaine R, Manager at Norwich Inn & Suites, responded to this review

Thank you so much for all of your kind words! It was an absolute pleasure having you and your wife as our guests. Our staff was very pleased to see they were able to exceed your expectations. We are looking forward to your next visit. More 

Averill Park, New York
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 23, 2015

We stayed here for 1 night for a concert at Mohegan Sun. We had a newly renovated room. Not sure what was new besides the carpet. It didn't even have a toilet paper holder in the bathroom and all of the fixtures we old and pitted and the shower curtain had rips in it. We were told to arrive early... More 

Was this review helpful? Yes 2
Elaine R, Manager at Norwich Inn & Suites, responded to this review

Thank you for taking the time to tell us about your stay. We appreciate all of your feedback. All of our rooms are newly renovated, everything from the carpet and walls to full bathroom remodels. We are currently installing toilet paper holders in all 119 rooms. The pool heater has since been fixed. We look forward to your next stay... More 

Westbrook, Maine, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 20, 2015

booked hotel under norwich inn and suits. who in turn have sold to comfort inn online pictures of the pool area not even close. hot tub now planter pool extremely small, coffee good though and close to casino

Was this review helpful? Yes 3
Elaine R, Manager at Norwich Inn & Suites, responded to this review

Hello Peter, Thank you very much for telling us about your stay. We apologize for any confusion there may have been. We are actually no longer a Comfort Suites and are in fact The Norwich Inn & Suites. We apologize about the pool size and about the hot tub. We are however happy that you enjoyed the coffee and despite... More 

1 review
1 of 5 stars Reviewed February 17, 2015

We booked a block of 12 rooms, 6 of which were to have king beds only 1 did. Birthday girl was suppose to have a suite and she had double beds. When we checked in they LOST our reservation! Luckily they had another room not near the block. Breakfast was a poor attempt at continental. Oh well lesson learned. Not... More 

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Elaine R, Manager at Norwich Inn & Suites, responded to this review

We apologize for all the confusion. That should never happen. If you would like to discuss this further please contact Sabrina McIntyre at (860)892-9292 Ex: 2103. We would love the opportunity to make this right. More 

Trumbull
Contributor
11 reviews 11 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 5, 2015

We recently had a great stay at this hotel, however it was the weekend and there were a few late revelers back from the casino yackin it up in the parking lot. Will ask for a room on the back side of the building next time. Apart from that, our room had just been remodeled and the bed was comfortable,... More 

Was this review helpful? Yes 1
Elaine R, Manager at Norwich Inn & Suites, responded to this review

Thank for choosing to stay with us, and for this review. It really means a lot that all of our hard work shows and that our guests are pleased. We look forward to seeing you again soon. More 

Nashua, New Hampshire
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 14, 2014

Stayed here since had a JT show at Mohegan Sun and it was close to venue. Hotel was under construction so it is hard to tell what it is really like. The front desk person was very friendly and pleasant. Was also nice to have been given a Happy Holiday card from the staff when checking in. Walking to the... More 

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 21, 2014

The hotel room was quite old and the computer in the business room was not working. The breakfast variety had only a few options and not even had hot meals; maybe because of we stayed on the weekday which didn't have many guests stay here. (I saw less than 10 car parked in the lots.) Normally, the hotel is busy... More 

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Elaine R, Manager at Norwich Inn & Suites, responded to this review

I apologize for any inconvenience. If you would like to discuss this further feel free to contact me at gm.ct006@choicehotels.com More 

Marlborough, Massachusetts
Top Contributor
137 reviews 137 reviews
13 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed November 16, 2014

Many things going on with this hotel. First, it is being renovated so you will have to look past that. Our room was very standard. 1 King for $158 on a Saturday night. The room was pretty clean although it could have been cleaner as there was a weird stain on the side of the mattress.. The bathroom was typical.... More 

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