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All 5 Norwich hotels

Comfort Suites Norwich

2.5 of 5 Hotel   |   275 Otrobando Avenue, Norwich, CT 06360
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Ranked #4 of 5 hotels in Norwich
  • Reviews (130)
  • Photos (35)
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130 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
New Orleans/Honolulu
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed today NEW

We were in the area for an event at the Mohegan Sun Arena. This was the only hotel in the area where the prices weren't sky high (Mohegan Sun was $500, we paid $67+fees here). Yes, the lobby, etc. was being renovated and we were not informed. There was a line at checkin and only one clerk at the desk.... More

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Senior Contributor
26 reviews 26 reviews
25 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I made a reservation at this hotel in April 2014 for two King bed rooms for July 26-27. When we arrived to check in, renovations were taking place and they had no king bed rooms available. They would not honor my request due to the renovations and a wedding that had blocked rooms. I asked for a hotel manager and... More

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Atlanta, Georgia
18 reviews 18 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

First important comment: Didn't actually check in ... pulled into the parking lot to check in. This place is isolated and sits next to some kind of trucking transfer station. At 7 PM there were literally 2 cars on the parking lot. It looked completely deserted except for a couple rough looking guys sitting in front smoking. I really wondered... More

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Fairhaven, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The room we stayed in was great. It had everything we needed and looked good. The hotel lobby looked very shabby though. There was also a long wait to check in. The attendant was very pleasant but she could only take one at a time and there were at least 10 people waiting. They need more help at the desk.... More

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Brooklyn, New York
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Arrived at hotel around 4:30pm. Was waiting online to check in. One woman checking in everyone. Multiple people coming back with complaints about room. Get to counter they only have one out of two of my room reservations. Tell me they will call the manager to come in and help with my issue. 7 hours later I still only have... More

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1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

If I would have stayed one night this review would have been much different. I was there on a corporate account. I stayed 3 weeks and 7 times my room didn't get cleaned. The staff at the front desk are highly trained to look in you straight in your face and lie about everything and anything. Be sure to offer... More

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2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My husband and I booked here over a month in advance for us and another couple. When we checked in we had 2 twin beds in both rooms instead of the king beds we booked. When I asked the girl at the front desk she barely looked at me and said "that's what happens when people book last minute". And... More

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Cromwell, Connecticut
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 24, 2014

My friend and I booked and paid for a hotel room at this hotel weeks before a concert we saw at Mohegan Sun. We went to the concert and upon going back to the hotel to check in, we find out at 1 o'clock in the morning that they have no more rooms available for us, even though we booked... More

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Saint Charles, Missouri
Top Contributor
55 reviews 55 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed June 22, 2014

From the fire alarm going off the first night due to their own workers, to the washer over flowing, to the toilet clogging, to the horrible smell from the place just being dirty, to the very poor responses of the management and staff, I will never be staying there again. I recommend that you avoid it also, most comfort inns... More

Was this review helpful? Yes 1
Honolulu, HI
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 22, 2014

Place is under full renovation. The beds are comfortable and there is a pull out sofa bed. There was a fire alarm that woke us up and it was the result of dust related to some work. Breakfast was a joy as it included protein like bacon, sausages, eggs, and the usual carbs. We wanted to stay here again but... More

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Additional Information about Comfort Suites Norwich

Address: 275 Otrobando Avenue, Norwich, CT 06360
Phone Number:
Location: United States > Connecticut > Mystic Country > Norwich
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Norwich 2.5*
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Also Known As:
Comfort Suites Norwich Hotel Norwich
Norwich Comfort Suites

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
119 room all suite property with a country decor. FREE Wireless High Speed Internet access. Comfort Suites offers deluxe continenal breakfast and comp shuttle to and from Mohegan Sun Casino. The hotel also has an indoor pool, jacuzzi, sauna and lounge. All guestrooms have a refrigerator, iron & ironing board, coffee & coffee maker, cable, HBO ... more   less 
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