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Comfort Suites Norwich

2.0 of 5 275 Otrobando Avenue, Norwich, CT 06360
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Comfort Suites Norwich
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Comfort Suites Norwich
Comfort Suites Norwich
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144 reviews from our community

Traveler rating
    15
    37
    25
    20
    47
See reviews for
20
59
5
14
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Nashua, New Hampshire
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 14, 2014

Stayed here since had a JT show at Mohegan Sun and it was close to venue. Hotel was under construction so it is hard to tell what it is really like. The front desk person was very friendly and pleasant. Was also nice to have been given a Happy Holiday card from the staff when checking in. Walking to the... More 

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 21, 2014

The hotel room was quite old and the computer in the business room was not working. The breakfast variety had only a few options and not even had hot meals; maybe because of we stayed on the weekday which didn't have many guests stay here. (I saw less than 10 car parked in the lots.) Normally, the hotel is busy... More 

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Elaine R, Manager at Comfort Suites Norwich, responded to this review

I apologize for any inconvenience. If you would like to discuss this further feel free to contact me at gm.ct006@choicehotels.com More 

Marlborough, Massachusetts
Top Contributor
107 reviews 107 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed November 16, 2014

Many things going on with this hotel. First, it is being renovated so you will have to look past that. Our room was very standard. 1 King for $158 on a Saturday night. The room was pretty clean although it could have been cleaner as there was a weird stain on the side of the mattress.. The bathroom was typical.... More 

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Fort Lauderdale, Florida
Contributor
19 reviews 19 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 8, 2014

After reading negative reviews I was hesitate to book this hotel. I called the property directly and spoke to a young lady, Sabrina, at the front desk. I asked questions about the property and negative reviews. Sabrina honestly answered every question and, as a result of her excellent customer service, I took a chance and booked my stay. The hotel... More 

Was this review helpful? Yes 1
Elaine R, Manager at Comfort Suites Norwich, responded to this review

Thank you for taking the time to tell us about your recent stay. It was an absolute pleasure having you as our guest. Our staff will be thrilled to find out they were able to exceed your expectation and we all hope to see you again in the future. More 

Westchester
Top Contributor
88 reviews 88 reviews
32 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed October 31, 2014

I stayed twice in a weekend. I came up on a friday night with my daughter - we got there about 4:45pm - and found out the van for Mohegan Sun ran only once a hour - and the 5 and 6 van was already filled. We had to take a taxi - $14.00. But was able to book the... More 

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Elaine R, General Manager at Comfort Suites Norwich, responded to this review

We appreciate all feedback and apologize for any inconvenience. To keep you as a regular guest we would like to discuss this matter further. Feel free to contact me at gm.ct006@choicehotels.com More 

2 reviews
5 of 5 stars Reviewed October 26, 2014

I stayed in a renovated room and I found it very nice. The bathroom was clean and the staff was very nice and friendly, they didn't treat me like a number. I would come back and stay again, easy on and off highway. I would stay again.

Was this review helpful? Yes
Elaine R, General Manager at Comfort Suites Norwich, responded to this review

We are glad you enjoyed one of our renovated rooms. We are still undergoing more renovations and should be done by the end of the year. Thank you for your patronage and hope to see you soon. More 

Racine, Wisconsin
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 20, 2014

A little over 2 months ago I stayed here. My stay was OK. Nothing memorable about this place. The rooms were grungy, the hotel was under a "renovation", breakfast was VERY limited and the night girl Chantee was ghetto and rude. She had an attitude the entire time and barely spoke in real sentences. The following day I passed by... More 

Was this review helpful? Yes 3
Elaine R, General Manager at Comfort Suites Norwich, responded to this review

We are currently under new management and renovations. I apologize for any inconvenience and appreciate all feedback. We would like to have you as our guests again in the near future. Feel free to contact me at gm.ct006@choicehotels.com to discuss this matter further. More 

Mystic, Connecticut
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 19, 2014

First of all, I traveled 900 miles, drove for 16 hours and arrived at 2 p.m. exhausted, only to be told that I had to wait until 3 to check in!! It's the policy I was told, and there were no exceptions!!! I went to the business center and tried to use the computer only to find that it was... More 

Was this review helpful? Yes 1
Elaine R, General Manager at Comfort Suites Norwich, responded to this review

First and foremost, I would like to apologize for any inconvenience. We are currently under new management and renovations and would like to have you back as our guest. Feel free to contact me at gm.ct006@choicehotels.com to discuss this matter further. More 

Allentown, Pennsylvania
2 reviews
2 of 5 stars Reviewed September 17, 2014

We arrived to find the hotel's restaurant was closed for renovations and went to our room and found that half the cable channels were out due to "somebody cut the cable line". At night the air conditioning stopped working so, upon checkout, I explained all three problems to the front desk clerk and asked for some sort of a credit... More 

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Chicago, Illinois
1 review
1 of 5 stars Reviewed August 29, 2014

Room was dirty, smelled of masked smoke. Plumbing loose in the shower. Poor poor selection for breakfast as there was no hot items, not even instant oatmeal . No yougart, no attendant. There is no excuse for this : they have the counter space and seating capacity that other Comfort Inns attord. At 8am I would expect what I always... More 

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Additional Information about Comfort Suites Norwich

Address: 275 Otrobando Avenue, Norwich, CT 06360
Phone Number:
Location: United States > Connecticut > Mystic Country > Norwich
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Suites Norwich 2*
Number of rooms: 119
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Also Known As:
Comfort Suites Norwich Hotel Norwich
Norwich Comfort Suites

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