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All 5 Norwich hotels

Comfort Suites Norwich

2.5 of 5 Hotel   |   275 Otrobando Avenue, Norwich, CT 06360
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Ranked #4 of 5 hotels in Norwich
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  • Reviews (135)
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135 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
1 review
1 of 5 stars Reviewed 4 days ago NEW

Room was dirty, smelled of masked smoke. Plumbing loose in the shower. Poor poor selection for breakfast as there was no hot items, not even instant oatmeal . No yougart, no attendant. There is no excuse for this : they have the counter space and seating capacity that other Comfort Inns attord. At 8am I would expect what I always... More

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Indianapolis, Indiana
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago

Had plumbing issue-water wouldn't shut off in toilet-ran over, flooding floor. Couldn't go into bathroom without waders. No directions on how to reach front desk on phone. Had to go down in person. Was told that someone would be up shortly. Two hrs. later and another visit to the front desk, we told a different desk clerk who said the... More

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1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

As Seinfeld once said "you know how to take the reservation, you just don't know how to *hold* the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them." Long story short our group reserved 3 rooms through priceline. We were told we could check in late after repeated conversations with the... More

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3 reviews 3 reviews
1 of 5 stars Reviewed 3 weeks ago

What an horrible place. The room was dirty including the floor and bath. The hotel gave away the crib we reserved and the manager would not pick up the phone. The girl at the front desk hung out outside so we couldn't call down, we had to go find her.

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Ellenville, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Had a 2 night stay scheduled for a sports tournament in the area. As soon as we pulled in the parking lot my 2 teenaged daughters said they were afraid to go in. It's in the middle of nowhere and there were some sketchy people outside. We really had no choice so we checked in. The whole place smells funny,... More

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New Orleans/Honolulu
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were in the area for an event at the Mohegan Sun Arena. This was the only hotel in the area where the prices weren't sky high (Mohegan Sun was $500, we paid $67+fees here). Yes, the lobby, etc. was being renovated and we were not informed. There was a line at checkin and only one clerk at the desk.... More

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Senior Contributor
26 reviews 26 reviews
25 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 27, 2014

I made a reservation at this hotel in April 2014 for two King bed rooms for July 26-27. When we arrived to check in, renovations were taking place and they had no king bed rooms available. They would not honor my request due to the renovations and a wedding that had blocked rooms. I asked for a hotel manager and... More

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Atlanta, Georgia
18 reviews 18 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 24, 2014

First important comment: Didn't actually check in ... pulled into the parking lot to check in. This place is isolated and sits next to some kind of trucking transfer station. At 7 PM there were literally 2 cars on the parking lot. It looked completely deserted except for a couple rough looking guys sitting in front smoking. I really wondered... More

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Fairhaven, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 16, 2014

The room we stayed in was great. It had everything we needed and looked good. The hotel lobby looked very shabby though. There was also a long wait to check in. The attendant was very pleasant but she could only take one at a time and there were at least 10 people waiting. They need more help at the desk.... More

Review collected in partnership with Easytobook.com

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Brooklyn, New York
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 13, 2014

Arrived at hotel around 4:30pm. Was waiting online to check in. One woman checking in everyone. Multiple people coming back with complaints about room. Get to counter they only have one out of two of my room reservations. Tell me they will call the manager to come in and help with my issue. 7 hours later I still only have... More

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Additional Information about Comfort Suites Norwich

Address: 275 Otrobando Avenue, Norwich, CT 06360
Phone Number:
Location: United States > Connecticut > Mystic Country > Norwich
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Norwich 2.5*
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Also Known As:
Comfort Suites Norwich Hotel Norwich
Norwich Comfort Suites

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
119 room all suite property with a country decor. FREE Wireless High Speed Internet access. Comfort Suites offers deluxe continenal breakfast and comp shuttle to and from Mohegan Sun Casino. The hotel also has an indoor pool, jacuzzi, sauna and lounge. All guestrooms have a refrigerator, iron & ironing board, coffee & coffee maker, cable, HBO ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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