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Holiday Inn Norwich

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10 Laura Boulevard, Norwich, CT 06360
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Holiday Inn Norwich
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Holiday Inn Norwich
Holiday Inn Norwich
Holiday Inn Norwich
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217 reviews from our community

Traveler rating
    58
    65
    43
    22
    29
See reviews for
38
75
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Strong, Maine
Top Contributor
59 reviews 59 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a completely average Holiday Inn. It is an older one that has been (recently) remodeled. It is neat and clean but the rooms are a little drab. I would not hesitate to stay here but it's just a place to sleep. During my stays there were some sort of business event (somewhere?) and so the main parking lot... More 

Was this review helpful? Yes
Brian D, General Manager at Holiday Inn Norwich, responded to this review

Thank you for your comments. Scorzz Sports Bar & Grill is a local attraction. The food is great! On your next visit if you are looking something other the Sports bar food, we have a large selection of the local area restaurants available at the desk. Once again we look forward to your return. More 

Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is one of several, located in close proximity to Mohegan Sun Casino. A free roundtrip shuttle to the casino is provided, but you have to sign up in the lobby. While you have to anticipate your desired return time for the shuttle, there may be space available on an earlier return shuttle if you call the front desk.... More 

Was this review helpful? Yes 2
Brian D, General Manager at Holiday Inn Norwich, responded to this review

Thanks for the great review. We will take your thoughts on the van into consideration. We do not like to leave anyone behind, but do understand that your time is just as valuable. Once again thank you and we look forward to your next visit. More 

Northfield, Massachusetts
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

First time to Mohegan Sun and I was a little nervous about the mixed reviews and 3 star status. From the moment we walked in my fears were put to rest. We were offered complimentary drinks while waiting to check in. The room was clean and comfortable. The shuttle service was superb. Jeff our shuttle driver was very personable. To... More 

Was this review helpful? Yes
Brian D, General Manager at Holiday Inn Norwich, responded to this review

Thank you for sharing your comments with us. On your next visit you really should try Scorzz Sports Bar & Grill the food is great and offer live entertainment on Friday's. Thanks again More 

Senior Contributor
26 reviews 26 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

It a nice hotel. Enjoy the pool and the lounge/bar. Complainary beer. That was the fist that I see it happen. The shuttle to the casino was good as well. The rooms were nice. Staff was nice as well . Staff was helpful

Was this review helpful? Yes
Brian D, General Manager at Holiday Inn Norwich, responded to this review

Thank your for your comments I will share them with my team members. It's always nice to see that we made your visit a special one. More 

Connecticut
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 16, 2015

We stayed at the Holiday Inn as we were attending a show at nearby Mohegan Sun. Whilst the hotel is most definitely a 2/3 star hotel, and it was overpriced being a Saturday with a popular show on nearby, I must say that I couldn't fault the hotel. The staff were so friendly, and couldn't do enough to help us,... More 

Was this review helpful? Yes
Brian D, General Manager at Holiday Inn Norwich, responded to this review

Thank you for your comments. My team members are the greatest in the area. That's what makes our property succeed over the rest. We enjoy adding value to all our guests’ experience. Thanks again. More 

1 review
5 of 5 stars Reviewed March 9, 2015

My family and I had an excellent stay and there is not a thing I would change. We had two rooms and the front desk acknowledged this and had us blocked across the hall from each other, which was much appreciated. The shuttle driver Jeffrey was tremendous! There was a lot of us ready to head to the casino and... More 

Was this review helpful? Yes
Brian D, General Manager at Holiday Inn Norwich, responded to this review

Thank you for your wonderful comments on Jeffery he is a great asset to our team. I will share your comments with him and my team members. We hope you visit us again, soon. More 

1 review
2 of 5 stars Reviewed March 1, 2015

We arrived on a late Saturday afternoon when it was obvious that the front desk was busy with arrivals of lots of individuals ready for a fun evening at the casino. Unfortunately, the front desk was apparently not prepared for the crowd, which really wasn't that large, because the rudeness by the staff was evident before we even reached the... More 

Was this review helpful? Yes
Brian D, Guest Relations Manager at Holiday Inn Norwich, responded to this review

Dear Sarah, We sincerely apologize that we did not meet your expectations during your recent stay with us. We strive to provide great guest services and like you , we are disappointed when we have not fully met a guest's ideal experience. We have additional staff scheduled on the weekends so that we do have floor security that walks the... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 22, 2015

On February 21,2015 my wife and myself stayed at the Holiday Inn Norwich located in Norwich, CT! We were attending a birthday party at Mohegan Sun. We arrived at the hotel in late morning but our room was not available. Vicky was very accommodating and offered to store our bag until returning later. Upon our return later Vicky checked us... More 

Was this review helpful? Yes
Brian D, General Manager at Holiday Inn Norwich, responded to this review

Thank you for your comments, they are greatly appreciated and I will share them with my team members. We are in the process of upgrading our internet service. We look forward to your return. On your next visit you should spend some time in Scorzz Sports Bar & Grill we offer a selection of great food and beverages and on... More 

Newington, Connecticut
1 review
5 of 5 stars Reviewed February 17, 2015

We stayed at Holiday Inn Norwich on Feb 15th with six other families. Everything was wonderful!! Right from the first moment we walked in. The desk attendant was so kind and helpful, trying to get us all close together without any advance notice. Rooms were clean, spacious and very comfortable!! Pool was perfect, plenty of towels and chairs for us!... More 

Was this review helpful? Yes
Brian D, General Manager at Holiday Inn Norwich, responded to this review

WOW! Thank you! My team members and I are glad that we could make your stay memorable. We look forward to your return. Thanks again. More 

Fairfield, Connecticut
Contributor
19 reviews 19 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 15, 2015

We stayed at the Holiday Inn on Valentines Day weekend instead of paying the insane prices at the casino itself. We were very surprised at how close it was to the casino (Approx 10 min), The comfort and the cleanliness of the rooms and how well breakfast was in the morning. If your heading up to the casinos and want... More 

Was this review helpful? Yes
Brian D, General Manager at Holiday Inn Norwich, responded to this review

Wow thanks for sharing your experience with us. Next time you’re in town you should check out Scorzz Sports Bar & Grill for entertainment and outrageous food. Once again thanks for the great comments. More 

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