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The Spa at Norwich Inn

3.5 of 5 607 West Thames Street, Norwich, CT 06360
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The Spa at Norwich Inn
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The Spa at Norwich Inn
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352 reviews from our community

Traveler rating
    163
    77
    45
    38
    29
See reviews for
51
97
20
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I have been to the norwich 5 or 6 times. the spas therapists are great: I had a body polish, a luminese facial and a hot stone massage, all lovely. I unfortunately find the food and service outside the spa has gone downhill. We ordered the fish tacos, and the tuna was not edible, in one of the tacos. The... More 

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Fort Lee, New Jersey
Top Contributor
97 reviews 97 reviews
23 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My sister gave an overnight spa package to me for Christmas. With my sister and niece we drove to the spa on Saturday and had a lovely service before lunch then a lovely lunch. In the afternoon I had a manicure and then we had massages which were heavenly. We had a lovely dinner and a good night's sleep and... More 

Was this review helpful? Yes 1
CT
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our first stay at the inn. Everyone we encountered was extremely pleasant and friendly. It was a weeknight stay so it was not crowded so we enjoyed all the inn had to offer. You get to enjoy the spa as soon as you get there. The pool was a bit chilly but was able to swim and look... More 

Was this review helpful? Yes 1
Contributor
14 reviews 14 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was looking forward to staying here for one night with my mom and my aunt. We had planned this trip around Christmas time and we all were excited for a needed relaxing weekend. When we arrived, we were greeted by a lovely receptionist who began the check in process. When going over our paperwork, we found that the rate... More 

Was this review helpful? Yes 1
Laura V, Guest Relations Manager at The Spa at Norwich Inn, responded to this review

Dear Andrea Grace - Please accept our apologies for your less than perfect experience during your recent visit to The Spa at Norwich Inn. We pride ourselves on exceeding the expectations of our guests and providing the best personal service possible. We understand that these little things are what make an experience exceptional and we apologize for the oversights. Thank... More 

Nassau, New York
1 review
3 of 5 stars Reviewed 4 weeks ago

This was not my first trip to this lovely spa. I was looking forward to this weekend get away but found the spa very crowded. It was difficult to use the steam room and sauna, and the spa was usually full, with very loud guests, who had little awareness of "spa etiquette". While my massage was wonderful (as always), the... More 

Was this review helpful? Yes
Laura V, Guest Relations Manager at The Spa at Norwich Inn, responded to this review

Dear EC - Thank you for your kind words and constructive feedback with regards to your recent visit to The Spa at Norwich Inn. We are always very mindful of protecting the spa experience. We strive to maintain a relaxing and calming environment – and we are very disappointed that your experience was less than perfect. We hope that you... More 

Essex, Connecticut
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Very cheerful and helpful staff made our stay a success. Great pub with live music and an elegant dining room with excellent food. The spa offers massages, a quiet room to rest, a small but attractive swimming pool, hot tubs and complete locker rooms. This is a great place to unwind and to recharge.

Was this review helpful? Yes 1
Fairhaven, Massachusetts, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2015

What a weekend of relaxation! The staff was so accommadating in every aspect of our visit! The room was clean and fresh. The spa was relaxing and the massages were incredible...thank you Patty! I came back home from this experience feeling refreshed and relaxed which is just what the doctor ordered! lol ! I would recommend this Inn to everyone!... More 

Was this review helpful? Yes 1
Mass.
Top Contributor
102 reviews 102 reviews
20 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed January 18, 2015

I stayed here for several days with my mother. The atmosphere was friendly and every spa treatment and exercise class we attended was excellent. Mom enjoyed the pool exercises and I enjoyed learning yoga. We both had massages, facials and nail treatments. Since its an old inn, you should expect some 'charm' in the hotel rooms. Some of the infrastructure... More 

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East Hampton, Connecticut
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 17, 2015

My mom and I received a gift certificate to the spa during the holidays. We choose the Revitalizer package and were not disappointed. We did the morning Hatha yoga class because my mom is into yoga. I do not practice yoga, but I found the class easy to follow along. We did not do any crazy or difficult poses so... More 

Was this review helpful? Yes 1
Montclair, New Jersey
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 15, 2015

My wife and I stayed for two nights. Complained about not having hot water for my morning shower. Nothing was done. Their interest was only that the next guest to stay in the room had enough hot water. We had a room with a fireplace. The first night's wood supply was included but we had to pay for the package... More 

Was this review helpful? Yes 5
TheSpaatNorwichInnGM, General Manager at The Spa at Norwich Inn, responded to this review

Dear JSP4021 - Good afternoon and thank you for your comments. As we discussed, I always appreciate and welcome feedback from our guests and especially reviews of this nature, so we can ensure our service standards are being met. On this visit, there was a laps in service and for that I apologize. Since your visit, course corrections were made.... More 

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Additional Information about The Spa at Norwich Inn

Address: 607 West Thames Street, Norwich, CT 06360
Phone Number:
Location: United States > Connecticut > Mystic Country > Norwich
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Spa at Norwich Inn 3.5*
Number of rooms: 100
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Also Known As:
The Spa At Norwich Hotel Norwich
Spa Norwich

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