We went for a girls spa getaway and what a disappointment! The spa treatments were fine but the staff at the front desk of the spa was not. They signed us up for classes but didn't bother to tell us that there was a charge. When we found out about the charge and asked to cancel, they gave us a... more

My wife booked a stay for our anniversary for the long Memorial Day weekend. The accommodations are way past their prime and the entire site needs updating: the grounds, the rooms, the halls, everything. The rooms are incredibly small and cramped. There are no refrigerators in the room nor are there ice machines available and you must call to have... more

My husband and I spent the night at the Spa at Norwich Inn. We went to a concert at one of the near by casinos and were not willing to pay $600 for a room there. For about half the price we stayed at the inn and had a wonderful time. Although we didn't have time to schedule a spa... more

I recently returned from a two day stay at the Spa at Norwich Inn. I don't know if the management has read the previous reviews but my small group received outstanding service. We were greeted graciously, asked about our stay, the food, etc. The service in the restaurants was extremely attentive. The rooms are very nice and spacious. The spa... more

We arrived and were greeted at the door. After that, never even a "how are you" for the entire stay. Staff did not seem to be attentive at all during check in, check out and especially in the Ascot Pub. Absolutely the slowest, worst service I have had in a long time. "would you like water with your drinks?" sure....never... more

I franly do not know where to begin. This is not in any shape or form a moden class A resort, At best this is a very old run down inn with an old out of date 'spa' which is really not a first class spa either. The bad news started in the little ( I mean TINY) room called... more

I recently stayed at the property while on a business conference and was very pleased with all elements of my stay. Reservations were handled professionally and check-in was a little difference as the front office staff sits behind desks and with multiple people checking in, it was a bit confusing - although the staff was very friendly. Personal preference, but... more

I took my fiance there for a night after we got engaged. The spa was very nice, the rooms were clean, comfortable, and larger than we expected. We are used to staying at nice places and this place was great. I dont usually write reviews but after seeing so many bad ones we felt compelled more

My husband and I just returned from a weekend at the Spa at Norwich Inn. It was a horrible, horrible experience. The restaurant, in particular, was AWFUL. We ate dinner and Sunday brunch there. "Impeccable service" my deep blue eyes. At dinner, the service was unacceptably slow, and our dessert order was lost entirely. At brunch, I burned my hand... more