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DoubleTree by Hilton Hotel Norwalk

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789 Connecticut Avenue, Norwalk, CT 06854
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DoubleTree by Hilton Hotel Norwalk
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DoubleTree by Hilton Hotel Norwalk
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463 reviews from our community

Traveler rating
    138
    163
    89
    48
    25
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163
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147
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Farmington
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 5 days ago NEW

Some aspects of the hotel are very nice, but others are below average. Our sink did not drain and the shower head is pretty low. I was also annoyed to find out that our friends had a room with a couch, refrigerator, and microwave. We were on the Hilton Honors floor and had a chair with a lot of empty... More 

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1 review
2 of 5 stars Reviewed 5 days ago NEW

I have seen worst but this room is a bit dreary and has this febreze like smell like they are covering something up. room is dark and everything seems outdated, bathroom especially, wall to shower is hideous. elevator to room had horrible cigarette smell. hold your breath. Hotel needs updating, just amazed that it is always packed. as much as... More 

Review collected in partnership with DoubleTree by Hilton

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1 review
4 of 5 stars Reviewed 5 days ago NEW

My family and I really enjoyed our stay, very nice rooms pool and breakfast, they gave use very tasty cookies at check-in, I was laying in my bed that night thinking, wow what a great stay I love it, but I left my ring in the bathroom and it was never returned!

Review collected in partnership with DoubleTree by Hilton

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Hong Kong, China
Top Contributor
729 reviews 729 reviews
90 hotel reviews
303 helpful votes 303 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is a decent business hotel with folks at the hotel really seeming to remember the regulars that stayed. I was pleasantly surprised with the quality of the restaurant food as it was much better than other hotels I have stayed at in the area. In addition, the bed was very comfortable and the towels are soft and thick... More 

Was this review helpful? Yes 1
Denver, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The rooms were comfortable, especially the beds. The restaurant food was clean, flavorful and the staff accommodated my Paleo lifestyle. The fitness center had sufficient equipment (free weights and cardio) and space. The staff was very responsive and quickly resolved an issue in my room.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
HERMITAGE
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Our room was spacious with comfortable seating. Room service was punctual and called to confirm our order. The only negative was the addition of fresh citrus fruits, to which we are allergic. Since they weren't requested and weren't on the menu we didn't alert the restaurant. On our second morning we chose to eat at a local restaurant instead. The... More 

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Secaucus, New Jersey
1 review
2 of 5 stars Reviewed 2 weeks ago

First time at a DoubleTree and do not plan on staying at another one again. 1. Hotel is not clean. I found a beer cap next to my bed along with white paper scrap things. Please have room attendant vacuum more thoroughly. Temperature is also very difficult to regulate. It was either too hot or too cold. 2. Non-existent service:... More 

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GerardoGuerrero, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Please accept my apologies as the experiece you had falls short of the standard we strive for. More 

Boston, Massachusetts
Contributor
20 reviews 20 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I booked this room at the last minute so wasn't sure what to expect. It was a cold snowy night but the parking lot and garage had been plowed nicely. The staff was nice and friendly but some of the other guests were hanging out in the lobby, being a bit loud. That made for an unpleasant experience. The room... More 

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1 review
3 of 5 stars Reviewed 3 weeks ago

Overall the staff at this hotel is very nice. The restaurant food is just average. What I find needs improvement is with regards to house keeping. I found alot of black hair in my bed upon check-in so it was obvious that the sheets were not changed. Just remember to check your sheets before you climb into bed.

Review collected in partnership with DoubleTree by Hilton

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Nancy W, Front Office Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize for the poor impression we have made. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience moving forward as we hope you will return to stay with us... More 

Brooklyn, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

Poor, poor, poor. Dirty and in dire need of updating. I'm not sure how this hotel is part of the Doubletree family, because I've never experienced such a dissapointment. If I wasn't forced to stay overnight due to a snowstorm, I would have exited quickly!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Nancy W, Front Office Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize for the poor impression we have made. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience moving forward as we hope you will return to stay with us... More 

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