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Courtyard by Marriott - Norwalk, CT

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474 Main Ave, Norwalk, CT 06851
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Courtyard by Marriott - Norwalk, CT
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Courtyard by Marriott - Norwalk, CT
Courtyard by Marriott - Norwalk, CT
Courtyard by Marriott - Norwalk, CT
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147 reviews from our community

Traveler rating
    61
    49
    30
    4
    3
See reviews for
58
17
11
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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  • All months
    (147)
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    (31)
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Stella, North Carolina
Top Contributor
81 reviews 81 reviews
29 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here for a couple of nights on a business trip and very pleased. The hotel is clean pretty good size property as well. It has a standard Courtyard lobby and Bistro at the entrance. Both are clean and well maintained. The room I had was a standard room with all of the regular Courtyard furnishings. The room was... More 

Was this review helpful? Yes 1
Robert R, Guest Services Lead at Courtyard by Marriott - Norwalk, CT, responded to this review

Thank you for sharing your guest experience at the Norwalk Courtyard. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest of our hotel, your feedback will be shared with the team to continue to inspire and motivate them... More 

Portland, Maine
Top Contributor
71 reviews 71 reviews
36 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

All Courtyards are basically the same. The only thing that can distinguish them is service, and this property is distinguished. The manager on duty at the front desk (Jairo) went above and beyond to make two weary travelers feel welcomed and taken care of. Service here was better than at many full-service Marriotts, including one close by. I'd pick this... More 

Was this review helpful? Yes
Robert R, Guest Services Lead at Courtyard by Marriott - Norwalk, CT, responded to this review

Thank you for sharing your experience on Trip Advisor about the Norwalk Courtyard. We are thrilled your stay was exceptional after a long travel day, and we were able to exceed your expectations in regards to guest experiences. We work diligently to provide a memorable experience for our guests. I also wanted to thank you for your kind words regarding... More 

Contributor
18 reviews 18 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our family of four (two kids 5 and 7) stayed stayed at the Courtyard on our way down to NJ from Boston. The staff was incredibly polite and helpful, the lobby was clearly one of Courtyard's newly refurbished versions, and the kids loved the pool. Rooms were clean and all we could ask for, and there is very easy access... More 

Was this review helpful? Yes
Rober2012, Guest Services Lead at Courtyard by Marriott - Norwalk, CT, responded to this review

Thank you for sharing your guest experience at the Norwalk Courtyard. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional... More 

New York City, New York
1 review
1 of 5 stars Reviewed February 4, 2015

http://www.consumeraffairs.com/travel/marriott.html The managment is great at lip service & smiles but short on performance and follow up. Absolutly the worst Marriot run property if ever stayed at. My wife said the manager at the front desk on the afternoon of Tuesday Feb. 3rd was incompetent & torturing her with incompetence. Not to mention the whispering and hand gestures behind the... More 

Was this review helpful? Yes
Robert R, Guest Services Lead at Courtyard by Marriott - Norwalk, CT, responded to this review

Thank you for taking the time to complete our Trip Advisor Survey in regards to your recent stay at the Courtyard Norwalk. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not meeting your expectations during your visit... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2015

I rented out the conference room for a business meeting and the preparation was exactly how I wanted it to be. The room was beautiful, everything was clean. The place was quiet. There is a possibility to have food and drinks at hand, and all the people working were nice and ready to help. Special thanks to the manager who... More 

Was this review helpful? Yes 1
Rober2012, Guest Services Lead at Courtyard by Marriott - Norwalk, CT, responded to this review

Thank you for sharing your experience at the Norwalk Courtyard. We appreciate your feedback and are delighted to hear that you had a great meeting experience with us. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Whether you’re looking for a collaborative space to work with colleagues or a place to... More 

Parsippany, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 3, 2015

Stayed in Norwalk my hometown on New Years Eve to see an Xmas house that recently won ABC's Great Light Fight. Very smooth check in, room was very clean. Robert Reitknecht, Guest Services Rep. Lead is a spot on hotelier was very attentive in the morning during the breakfast pitching in and making sure we got what we needed. Wished... More 

Was this review helpful? Yes 1
Robert R, Guest Services Lead at Courtyard by Marriott - Norwalk, CT, responded to this review

Thank you for writing such a wonderful review of our hotel and making it back to your hometown for the holidays. It is always my pleasure to be of service to you and family. It is pleasing to know that you and your family had a memorable experience at our hotel and enjoyed breakfast at our Bistro. We look forward... More 

Boston, Mass
Contributor
14 reviews 14 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 29, 2014

I stayed with my husband and three grown children over the Thanksgiving holiday and was impressed with every aspect of this Courtyard. The lobby layout was bright and welcoming, with many places to sit and eat, read, work on a computer, or socialize. Our rooms were quiet, with extremely comfortable beds, and full-length mirrors in the dressing area. I was... More 

Was this review helpful? Yes 3
Robert R, Guest Services Lead at Courtyard by Marriott - Norwalk, CT, responded to this review

Thank you for writing such a wonderful review of our hotel. The high marks and recommendation are sincerely appreciated. Our reward lies in the fact you and your family had a memorable experience. Thank you especially for publicly recognizing our hotel team associates and management team, they are indeed what separates us from the rest. We're happy they delivered a... More 

Portsmouth, New Hampshire
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 26, 2014

We arrived at 10:30 at night and were received by friendly and efficient staff. They listened carefully and made sure that our room was just what we needed. There are 6 computers in the lounge and an additional 2 to print boarding passes for your airline. The room was QUIET, clean, and there were no surprises. Robert from guest services... More 

Was this review helpful? Yes 2
Robert R, Guest Services Lead at Courtyard by Marriott - Norwalk, CT, responded to this review

It is always a pleasure to hear that after arriving late at night, you were greeted by our warm and welcoming hotel associates. I am so glad that you found our hotel features like our Business Center and room quiet, clean and inviting. Thank you for your kind comments about how I personally greeted you as a loyal guest of... More 

Boston
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 26, 2014

Have stayed three times, most recently in early Nov. 2014. Allows being somewhat close to NYC without the higher prices although traffic into NYC can still be a 2hr+ nightmare. Basic Courtyard Hotel. Staff friendly/personable. Especially Andres (?) who was a big help during a stay in Feb 2014. Would stay again.

Was this review helpful? Yes
Robert R, Guest Services Lead at Courtyard by Marriott - Norwalk, CT, responded to this review

Thank you for choosing to stay with us again after several months prior. It is always a pleasure to know that our hotel associates like Andres helped you with your last experience with us. It is also pleasing to hear that our hotel is the perfect location for when you travel. We look forward to having the pleasure of welcoming... More 

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 24, 2014

I stayed at the courtyard Marriott in Norwalk and it was one of the best experience i had ... I Want to first say thanks to the Manger Rose Blueu-Rose ... she was very Professional and courteous to me and my guest ...

Was this review helpful? Yes 1
Robert R, Guest Services Lead at Courtyard by Marriott - Norwalk, CT, responded to this review

Thank you for taking the time in writing a "5 Star Review" for our hotel. It is so pleasing to know that you had an exceptional experience, and that Rose personally made your stay memorable. I will certainly share your comments with her. We look forward to welcoming you back to the Norwalk Courtyard whenever your travels bring you back... More 

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