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Hilton Garden Inn Norwalk

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560 Main Avenue, Norwalk, CT 06851
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Hilton Garden Inn Norwalk
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382 Reviews from our TripAdvisor Community

Traveler rating
    185
    151
    31
    10
    5
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115
63
23
146
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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DC Metro, United States
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

I have been staying regularly at the Hilton Garden Inn in Norwalk. Very attentive staff, open concept lobby and food is very good. The chef, wait staff make me feel like I am home! If you have to travel to Norwalk - it's one of the best options in town.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
James H, Assistant General Manager at Hilton Garden Inn Norwalk, responded to this review

Thank you for your great feedback about the Hilton Garden Inn Norwalk. Im glad the staff can make you feel at home during your travels! I will be sure to pass the review along to the entire staff as well as the restaurant crew. We do strive to make each and every one of our guest's stay a truly enjoyable... More 

Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I recently stayed for 1 week due to a large training session my company hosted. The hotel was perfect for the large business function and handled the event well. The rooms were clean and quiet at night, which was great after a long day. All of the employees I encountered in the hallways were friendly. The room had a small... More 

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Helmond, The Netherlands
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Just that little bit more than just a business hotel. The Hilton Garden Inn lies well out of town, but with its own swimming pool and gym, plus bar/bistro with outside lounge chairs, it lifts itself above the basic business hotel. Actually, with the train station just down the road, it is an excellent base for a day trip to... More 

Was this review helpful? Yes
James H, Assistant General Manager at Hilton Garden Inn Norwalk, responded to this review

Thank you for your feedback about the Hilton Garden Inn Norwalk. We do strive to make each and every one of our guest's stay a truly enjoyable one. We are glad that you appreciate what we do. We hope that your travels take you back to Norwalk in the near future and we look forward to serving you again. Thank... More 

Montreal, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Was at the HGI Norwalk last Wed night. Very pleased with the property, it is of a standard higher than your typical Garden Inn-brand hotel. Patty at the front desk is a saint, and the other staff were very helpful in helping with printing, arranging shuttles etc. A little gripe with the post stay experience though -- I left my... More 

Was this review helpful? Yes
James H, Assistant General Manager at Hilton Garden Inn Norwalk, responded to this review

Thank you for your great feedback about the Hilton Garden Inn Norwalk. I do apologize for the issue with your lost and found item. After speaking with you I am glad we were able to locate your charger and send it back to you! We do strive to make each and every one of our guest's stay a truly enjoyable... More 

Nashua, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Friendly, clean, they'll drive you to the train station gratis with friendly drivers. Lobby / dining area AC was on overdrive. Staff were helpful. Pleasant stay. Continental breakfast is not complimentary but the full, eggy breakfast is fairly priced and good. Enjoyable stay, a bit upscale from the Hampton. Nice restaurant next door.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
James H, Assistant General Manager at Hilton Garden Inn Norwalk, responded to this review

Thank you for your great feedback about the Hilton Garden Inn Norwalk. We do strive to make each and every one of our guest's stay a truly enjoyable one. We are glad that you appreciate what we do. We hope that your travels take you back to Norwalk in the near future and we look forward to serving you again.... More 

Pomfret Center, United States
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Room was great but the microwave was beeping continuously...undoubtably housekeeping had ignored to report the problem so we had to unplug it. Check In despite doing it on line was a ten minute wait while I was totally ignored. Children running in the hall to use the pool after 8pm...parents did nothing to stop them and the pool is too... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
James H, Assistant General Manager at Hilton Garden Inn Norwalk, responded to this review

Please accept my sincere apologies for the disappointing service during your stay. I have shared your comments with my team and assure you appropriate steps have been made to correct the issues you encountered with the service at the hotel. Should you return to our area in the future, please let me know so we may better demonstrate the stay... More 

Incline Village, Nevada
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Have been to many hotels and this hotel is the best well run hotel, when compared to the rate they charge, over any hotel that I have stayed and I have been in some of the best hotels in the world. My only reservation about writing such a glowing review about this hotel is that it should become so popular... More 

Was this review helpful? Yes
James H, Assistant General Manager at Hilton Garden Inn Norwalk, responded to this review

Thank you so much for taking the time to post your review about the Hilton Garden Inn Norwalk. I am so pleased that you had a great experience at our hotel. Thank you for also mentioning Patty at the front desk! I will share your kind comments with her. I hope that you'll have a chance to stay with us... More 

West Hartford, Connecticut
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for a weekend swim meet. The hotel was clean, comfortable room, comfy bed. The location was good in that there are many restaurants, shops in the area. Helpful staff. The gym is clean. We did not go into the pool but it looked nice.

Was this review helpful? Yes
James H, Assistant General Manager at Hilton Garden Inn Norwalk, responded to this review

Thank you so much for taking the time to post your review about the Hilton Garden Inn Norwalk. I am so pleased that you had a great experience at our hotel. I hope that you'll have a chance to stay with us again in the neat future. Thanks, again! More 

Chattanooga, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

We arrived at midnight and had two rooms booked. The room with two doubles was fine but the room with the King was 79 degrees when we entered. We turned the thermostat down but it never went lower than 78. It was so late we could not face changing rooms since we had to get up at 7. When we... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
James H, Assistant General Manager at Hilton Garden Inn Norwalk, responded to this review

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your input and will use your comments as we continue to evolve our guests' experience. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your... More 

Chester, MD
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Hotel was nice and clean and the check-in staff were great. Our room was wonderful but the walls must be very thin because we could hear everything from the hallways and some from the rooms as we walked down the halls. The hotel is on a very busy street and crossing to get to the little convenience store and other... More 

Was this review helpful? Yes
James H, Assistant General Manager at Hilton Garden Inn Norwalk, responded to this review

Thank you so much for taking the time to post your review about the Hilton Garden Inn Norwalk. I am so pleased that you had a great experience at our hotel. I hope that you'll have a chance to stay with us again in the neat future. Thanks, again! More 

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