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Holiday Inn North Haven


Hotel class 3.0 of 5
201 Washington Ave, North Haven, CT 06473
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Reviews you can trust

50% Recommend
3.0 of 5 stars 20 reviews
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[ Date ] [ Rating ]
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3 of 5 stars
aversetospam   58 contributions
Boston
Nov 21, 2009 | Trip type: Couples New

My wife and I have stayed here twice, and offer a mixed review. Pros: Exceptionally well trained staff for this level of hotel – courteous, efficient and warm. The room size was reasonable, the beds were comfortable, the facility was clean, and the rates were fair. The location is convenient, with easy access to the interstate. The free in room... more

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2 of 5 stars
sontjones   11 contributions
Norman, Oklahoma
Oct 24, 2009 | Trip type: Family

This was one of the least appealing of the 9 hotels my family and I used on an extensive trip through New England. The room was okay, fairly clean, but boringly furnished except for the granite bathroom counter. Staff was not particularly helpful or apologetic about their computer system being down. I still don't know if we were charged correctly... more

Management response from
John Cronan, John Cronan - GM

We do apologize for the hotel server that had gone down during your stay. Please feel free to contact hotel direct to inquire about your billing for that evening. The staff appreciates your honest comments for us to work on improving for each guests stay.

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2 of 5 stars
Russell59   1 contribution
Selinsgrove, PA
Sep 26, 2009 | Trip type: Business, Solo travel

I stayed at the North Haven Holiday Inn 8 times in the last 6 months. I have and will continue to have business in this area. Great personnel, with great attitudes have kept me coming back. I will not be back any more. I will go where my business is appreciated. I left a credit card in my room yesterday... more

Management response from
John Cronan, John Cronan - GM

We do apolgize for the incorrect repsonse that this associate told you for returning your credit card that you had left behind. The hotel and staff do strive to return all belongings left behind in a timely manner to guests. Thank you for your return stays with us.

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4 of 5 stars
granolagirl23   19 contributions
Ohio
Sep 7, 2009 | Trip type: Business

We checked in late in the evening and left in the morning, so didn't have an opportunity to see much of the place, but our room was comfortable and clean. The person at the front desk was nice and helpful. more

Management response from
John Cronan, John Cronan - General Manager

Thank you for taking the time to recognize our associates and the cleanliness of the hotel. Our service promise is to be a great hotel that guests love. We noticed that you are a frequent traveler and do appreciate your comments.

Disaster
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1 of 5 stars
Flash09   1 contribution
Western New York
Aug 28, 2009 | Trip type: Solo travel

Cable television service went out for the evening. couldn't be fixed. Air conditioner in the room was blowing loudly when it was cooling, then when it turned itself off, the room was uncomfortably warm and humid. This made it difficult to sleep. In the hallway outside the room it felt as if the air conditioning was off or broken. The... more

Management response from
John Cronan, John Cronan - General Manager

We do apologize for the inconveniences that occurred during your stay. The cable provider did not notify us of the outage for the digital change over across the Northeast that evening. The air conditioning unit was replaced in the room. This was a very humid and above average heat wave we had in Connecticut during your stay. Thank you for...

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3 of 5 stars
JNSgraphic   45 contributions
new haven, ct
Jul 24, 2009 | Trip type: Couples

We stayed at this Holiday Inn one night while having bathroom renovations done at home. The rooms looked to be updated, clean, and nicely furnished, tile bath/granite counters, iron/ironing board and satellite TV. Actually too much furniture 2 beds, nightstand, desk chair, chair and a table with 2 chairs; room minus the table & 2 chairs would have made the... more

Management response from
John Cronan, John Cronan - General Manager

Thanks for your feedback on your stay here at the hotel. We appreciate the opportunity to improve on items you noted. The hotel does have suites with a microwave, fridge and sink along with fridges delivered to the room per guest request. Harry's does offer grill items, wraps and salads on the menu along with the traditional sports bar food...

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3 of 5 stars
divirgilioa1   4 contributions
Connecticut
Jul 12, 2009 | Trip type: Couples

Stayed here on my wedding night...showed up in my gown and hubby in his tux and we didn't even get a congratulations! Average room...On route 5 in North Haven therefore it's very close to some restaurants and the center of town. I asked for a room with a jacuzzi but they don't have that is what I was told...took forever... more

Management response from
John Cronan, John Cronan, Hotel Manager

We apologize for not recognizing your special day with congratulations at check in. Your response will assist us in training our desk associates to respond with warm congratulations in the future. The hotel does only have one Jacuzzi suite that was booked that evening causing the delay to confirm it was needed by the guest who reserved it in advance....

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4 of 5 stars
lonl   1 contribution
Glenview, IL
Jun 4, 2009 | Trip type: Couples

Very pleasantly surprised by the friendly and attentive staff, clean, comfortable room, decent bathroom, very nice pool and well-maintained workout room. We also enjoyed the nice inner courtyard with a gazebo and chairs. Computers in lobby enabled free printouts of our return airline boarding passes. Entire place very clean. Location is drab and outward appearance of the hotel likewise. But... more

Management response from
John Cronan, John Cronan, Hotel Manager

We thank you for the feedback to us on the service and cleanliness of the hotel. The staff here prides themselves on both of these valued qualities about this hotel. We look forward to you staying with us again!

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1 of 5 stars
cullen1411   1 contribution
Beverly
May 18, 2009 | Trip type: Family

We show up and right from the start it was awful. We get there before everyone else in our party and in order to get into the room we have to charge my credit card or not get into the room. We were told before that the credit card that we reserved the rooms with could just be charged. Instead... more

Management response from
John Cronan, Hotel Manager

We do again aplogize for the credit card hold that was placed on the card at checkin. This is our normal policy if the card that was made at the time of the reservation is not present. The room was deep cleaned and repaired for any issues that this guest had during the stay. Our hotel staff does appreciate any...

Decent hotel
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3 of 5 stars
MOODEYZZ   13 contributions
NC
Feb 28, 2009 | Trip type: Business, Solo travel

Another average Holiday Inn, No frills but room was clean and staff was very courteous, helpful and friendly more

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Holiday Inn North Haven Also Known As

  • North Haven Holiday Inn
Address: 201 Washington Ave, North Haven, CT 06473