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BEST WESTERN PLUS North Haven Hotel

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201 Washington Ave, North Haven, CT 06473 (Formerly Holiday Inn North Haven)
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BEST WESTERN PLUS North Haven Hotel
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BEST WESTERN PLUS North Haven Hotel
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284 reviews from our community

Traveler rating
    115
    87
    38
    26
    18
See reviews for
92
38
27
75
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (284)
  • Mar-May only
    (76)
  • Jun-Aug only
    (65)
  • Sep-Nov only
    (74)
  • Dec-Feb only
    (69)
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Contributor
13 reviews 13 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is hotel that is great to go stay at if you want to visit the area or go to the Mohegan Sun resort casino. You can get great prices based on when you book and how advance notice you have. I have found that this has always been the least expensive no matter when you book, that you won't... More 

Was this review helpful? Yes
BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review

Dear Steven N, Thank you for the nice review. Indeed we are only an hour from the CT Casinos. However, we do not offer limo service to the casinos. We have a local shuttle service that operates in a ten mile radius. Thank you Lisa GM More 

Palm Beach, United States
1 review
3 of 5 stars Reviewed 1 week ago

Nothing special. Everything worked. Average room and amenities. Staff was excellent. Bar and food above average which is a good thing because there are not many taverns or restaurants in the area . Was a Holiday Inn, now Best Western. The hotel is kept up and the grounds are well tended. Ample lighted parking.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review

Dear Edward E, Thank you for taking the time to complete a TripAdvisor review. I am glad our team exceeded your expectations. Having Harry's Sports Bar on site is a great amenity to the hotel. We offer extended happy hour times with half price appetizers! Hope to see you again! Lisa More 

Charlotte, United States
1 review
2 of 5 stars Reviewed 1 week ago

The only bright spot was the location. We had issues at just about every other area during our stay. The floors in the bathroom was disgusting. They never put the correct # of towels in our room. The complimentary breakfast was horrible.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review

Dear Marilyn M, I am sorry to read that we did not meet your expectations and that the location was the only plus. We have made many changes to the breakfast buffet and recently have seen positive comments. So please email me at gm@bwnorthhaven.com with your suggestions for improvement. I am meeting with the Housekeeping Team today and will use... More 

Port Washington, United States
1 review
3 of 5 stars Reviewed 1 week ago

Unfortunately we found hair in bathroom floor and bed as well. The other bed had some kind of staining. It took several minutes waiting for some one to come with new room keys.Breakfast was poor and not to clean either.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWManagament, Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review

Dear Joseph G, I know we are corresponding via personal email but I do like to respond to my tripdadvisor reviews as well. The feedback you provided is an excellent training tool for my housekeeping staff and front desk team in how to handle a situation when a guest is less than happy. I know I offered amends and you... More 

Caldwell, New Jersey
Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Checked in Tues night with 4 people in a King courtyard for a quick stay before college visits. Front desk represenative was very courteous and even offered us an upgraded room. Hotel looked newly renovated and bed was very comfortable. Kids used fitness room and there was a good size indoor pool adjoining. Nice amenities in room like a small... More 

Was this review helpful? Yes
BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review

Dear rbsm, Thank you for taking the time to submit a great review! I am glad you enjoyed your stay and to read that a team member took the initiative to upgrade your room. I am glad to read you enjoyed our complimentary breakfast as we have recently upgraded that as well. We did do a multi million dollar renovation... More 

west haven, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Good hotel, very comfortable. Staff was very friendly and accommodating. We were there on break from the kids so there were lots of relaxing going on. We had been on the road all day travelling so asked to be moved to a quieter area which they did right away. Nice large breakfast room.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review

Dear Joseph R, Congrats on knowing you need time for you and your loved one! You didn't have to go far but still felt you escaped. We are glad you chose to stay with us! Thank you on behalf of the North Haven team for the FIVE stars! We appreciate your business and hope to see you soon! Lisa GM More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Very pleasant stay, nice & friendly staff. Services & amenities provided are good. Specially like the sports bar. Spent two weeks in hotel didn't faced any issues, neither with services nor with any staff.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review

Dear aatishs2015, Thank you for taking the time to complete on online review of your recent stay. I was glad to read that you stayed with us for two weeks and enjoyed your stay! Harry's Sports Grill is a great bar to meet friends and family or to just unwind after a crazy day at work. Great Happy hour daily... More 

lowell, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

This hotel was very good. Even though it was newly renovated it still could use some updating. Staff were very friendly, and were helpful with anything we needed. Breakfast was excellent one of the best ones I have had in a hotel. Lots of variety and staff very helpful. The only issues we had were the bathrooms were small and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review

Dear Christine A, Thank you for the nice review. I am glad you enjoyed our complimentary hot breakfast buffet. We have a great team that work hard to meet your expectations. We do hope to see you again! Lisa GM More 

San Mateo, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Was here for only one night for medical school interview. Staff were very accommodating and friendly. Shuttle service was prompt. Was able to relax before interview day. Bed was very comfortable and I used the gym to release stress before going to campus. Thanks!

Review collected in partnership with Best Western

Was this review helpful? Yes
BWManagament, General Manager at BEST WESTERN PLUS North Haven Hotel, responded to this review

Dear Sarah C, Thank you for the FIVE stars! I am glad you were able to to relax before your interview. I hope the interview was good. I am glad the team exceeded your expectations and we hope to see you soon! Lisa GM More 

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