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All 11 Summerstrand hotels

Isango Gate

5.0 of 5 Hotel   |   23 Bornemouth Street, Summerstrand, Port Elizabeth 6000, South Africa
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Isango Gate
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Ranked #10 of 11 hotels in Summerstrand
A recent review
5 of 5 stars reviewed 4 weeks ago
jill s Melrose, United Kingdom
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27 people have reviewed this hotel

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    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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English first
Melrose, United Kingdom
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

this is a small hotel the room we had was great had a balcolny with sea view we did not have far to go to the beach spent a few hours there then went back to the hotel to cool, off in the pool . This is the sort of place we like very quiet had lunch one day was... More

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Cirencester, United Kingdom
Top Contributor
123 reviews 123 reviews
44 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed February 14, 2014 via mobile

Good points: Excellent room, very good shower and bath, quiet location with the pool getting sun until sunset. Bad points: As we seemed to be the only guests in the hotel during our afternoon and evening stay, the bar was woeful, with bar staff sometimes there, sometimes not. No olives/nuts to chew on. The dinner was plain bad quality. Overlooked... More

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gardenview123, General Manager at Isango Gate, responded to this review

Thank you for the feedback and great to hear about the positive points. On the negative points, I am sorry that you had to experience service that is not the norm for our property and assure you that we will address these areas with the necessary departments. Hope to welcome you back soon and to get even more positive feedback... More

Cape Town Central, South Africa
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 3, 2014

one can never go wrong with this place, its def a home away from home. Service is superb, staff friendly and welcoming. Good food and clean rooms. A nice walking distance to the beach and a nice pool to cool off on a hot summer day. Also an ideal venue for business meeting. love this place, when in PE I... More

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gardenview123, General Manager at Isango Gate, responded to this review

Thank you for the great review and very happy to hear that this feels like your home away from home and we look forward to your next stay and continued great service! More

Arnhem, Netherlands
Top Contributor
144 reviews 144 reviews
62 hotel reviews
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed January 28, 2014

We looked very much forward to our 3 night stay in Port Elizabeth and had chosen for Isango Gate. We expected 5 star quality, but we were disappointed in several ways. When we arrived our garden room view(room 10) was more looking out on the parking lot and over de neighbourhood than over a garden. After a long day we... More

Was this review helpful? Yes 1
gardenview123, General Manager at Isango Gate, responded to this review

I would like to say I am sorry that you experienced service that is not befitting for a 5 star Property like Isango Gate. I have addressed all of the problems with the relevant departments and staff and assure you that we will be looking at all these areas immediately. Hope to see you back in the future. More

Stafford, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 30, 2013

First nights stay after arriving in South Africa, greeted by friendly staff shown to our very spacious contemporary room better than it looked on website. Dined in restaurant first night food was excellent ,not massive choice but no complaints really. Staff assisted and recommended places to eat for our second night ,breakfast very good , hotel a couple of minutes... More

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gardenview123, General Manager at Isango Gate, responded to this review

Thank you very much for the great feedback - we are really happy if our guests enjoy their stay with us. We are also redesigning our dinner menus to include a wider selection and hope to welcome you back soon. Have a great 2014 and travel safely. More

Diss, United Kingdom
Contributor
20 reviews 20 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 5, 2013

We stayed here for one night between arriving in South Africa and driving the Garden Route to Cape Town. The Reception staff were extremely helpful and efficient, even helping me out when I discovered I'd left some medication behind and needed a Pharmacy. The rooms were very nice, clean and welcoming. The meals were well Prepared, cooked and presented. All... More

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gardenview123, Manager at Isango Gate, responded to this review

Thank you very much for the positive feedback, we greatly appreciate it. I am the new manager and we have just started with a revamp of the facilities and services to make everyone's stay an ever more enjoyable in the near future. Look forward to welcoming you back soon. More

Abbotsford, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 15, 2013

Booked for 2 nights. Liked it so much we added a 3rd. Small, about 10 rooms, modern clean architecture, comfortable room, and near the beachfront. Friendly helpful staff and it has a small bar and restaurant. Easy walk to nearby restaurants and some shopping.

Was this review helpful? Yes 2
gardenview123, Manager at Isango Gate, responded to this review

Thank you for your feedback and hope we can welcome you back soon. We are also in the process of doing an overall refurbishment of services and facilities for our guests. Kind Regards More

Warsaw, Poland
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 23, 2013

We stayed there for just one night mid August. Our room was very spacious and nicely decorated, with partial sea view, and the bathroom was just beautiful. The kids were also very happy with their room. We found the Staff to be well trained, smiling and friendly. This relatively small hotel does not have a porter service - we ended... More

Was this review helpful? Yes 1
gardenview123, Manager at Isango Gate, responded to this review

Thank you for the positive feedback and my apologies for not having a porter on duty to assist you. We will look at how we can eliminate this problem for future stays and for the comfort for our other guests. We are also doing a service and facilities upgrade at the moment, so we look forward to welcoming you back... More

Contributor
15 reviews 15 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 30, 2013

We stayed here two months ago and found it to be of great value. This time around the rate was double and the service was shocking. On arrival they weren't expecting us, as their system had the dates wrong, we were made to feel like it was our fault, yet our booking confirmation had us on the correct date, we... More

Was this review helpful? Yes 1
gardenview123, Manager at Isango Gate, responded to this review

Dear Guest I have just taken over the management of the Hotel and are really sorry to hear about your bad experience, even more so considering that this was your second time around and you already expected great service and facilities. I would like to assure you that I am currently busy with a major upgrade of facilities and services... More

Johannesburg
Senior Contributor
49 reviews 49 reviews
42 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed July 5, 2013

Booked online two months before our stay, and reserved and paid for a room with sea view. Arrived and was met by a friendly like at reception who checked us in and took us up to our very nice room...which faced someone's garden, and away from the sea. I asked the bloke and he laughed, saying I should have chosen... More

Was this review helpful? Yes 4

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Additional Information about Isango Gate

Also Known As:
Isango Gate Port Elizabeth/Summerstrand
Address: 23 Bornemouth Street, Summerstrand, Port Elizabeth 6000, South Africa
Location: South Africa > Eastern Cape > Port Elizabeth > Summerstrand
Hotel Style:
#7 Luxury Hotel in Summerstrand
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Isango Gate 5*
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