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Holiday Inn New London - Mystic

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Holiday Inn New London - Mystic
269 N Frontage Rd New London, CT 06320
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Waterfront Hotel located 3 miles from downtown; 6 miles from GON Airport; 7 miles from Mystic Seaport & Marine Aquarium.
Business Center Fitness Center Free High-Speed Internet Free Parking Pets Not Allowed Restaurant Room Service Swimming Pool
Check Rates and Availability: $134 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3 of 5 stars Based on 26 traveler reviews
  • What to Expect:
    • 3 based on 22 reviews Rooms
    • 3 based on 21 reviews Service
    • 2.5 based on 24 reviews Value
    • 3 based on 22 reviews Cleanliness
    • 4 based on 6 reviews Pool

Reviews of Holiday Inn New London - Mystic

( 1-10 of 27 )
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4 of 5 stars
Connecticut
Oct 6, 2008

We attended a wedding, this past weekend and stayed at the Holiday Inn New London. It is very easy to get to and convenient to all the local attractions. I was a bit apprehensive about staying there after I had read all the previous posts/reviews about this hotel. I was expecting an uncomfoprtable weekend, but was pleasantly surprised to the... more

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1 of 5 stars
Northwestern PA
Sep 28, 2008
0/1 found this review helpful

This was place is awful. Tired and worn at the very best. It has a nasty smell in the rooms. The hallways are dank and dark and do not look clean at all. Our room did not feel clean - I couldn't put my finger on it but it just didn't feel clean. There were some stray hairs left in... more

Aug 13, 2008

The Holiday EXPRESS is in Mystic....The HOLIDAY INN is in New London....WE stayed at the New London HELL HOLE...We saw the ad for $69/night rooms which jumped to $129 when we arrived due to only a few rooms left.....ok, we were going by the in-town ferry to BLOCK island..and this hotel was close...so we stayed in a smoker's room...still not... more

Management response from
HotelManagementHINL, Director of Sales

We are truly sorry you did not have a restful evening at our hotel due to disturbances from a group. The Holiday Inn New London strives to ensure the comfort and satisfaction of all guests. Once made aware of any disturbances within the hotel, we try to respond immediately and address the issue. Please except our apologies for not meeting...

Jun 16, 2008
1/1 found this review helpful

Booked this hotel on a whim for a last second getaway to the Connecticut casinos. I thought the hotel was decent for the money. Clean, quiet, comfortable, very friendly staff. Very convenient to the highway, casinos, and nearby shops and restaurants. Our room did not have PPV, which was a bit of a drag, but did get many cable television... more

Management response from
HotelManagementHINL, Manager

Thank you for choosing the holiday Inn New London for your recent trip. We are glad you enjoyed our convenient location to the Casinos and attractions, and enjoyed the hotel. We apologize for the inconvenience with the in room movies. We recently changed cable companies that inhibit the area hotel's ability to offer in room PPV movies, but are working...

Jun 7, 2008
1/1 found this review helpful

My husband and I stayed at this hotel for 1 night in April. We had tickets to see a concert at the Mohegan Sun and that hotel was sold out. The Holiday Inn is right on I95. Unfortunately, they did not have a non smoking king size room available. But we took it anyway as several hotels in the area... more

May 30, 2008
1/1 found this review helpful

The first clue should have been that it was next to the highway. The second clue should have been the nasty smell in the entrance when we walked in. And yet again, the 3rd clue......the staff. Nasty and discontent can't even come close to describing these people. From the first person we encountered to the last when we checked out,... more

Management response from
HotelManagementHINL, Manager

We are sorry to hear our level of service was not acceptable during your stay. Our goal is complete satifaction and exceptional customer service every day with every guest. The Holiday Inn New London is located in a suburban area, distanced from the highway by a large pond and street. We are also sorry to hear you did not enjoy...

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4 of 5 stars
Worcester, MA
Apr 17, 2008
2/2 found this review helpful

I attended a meeting at the Holiday Inn in New London last week and was pleasantly surprised. The room was spacious and the food was nicely displayed. It was a half day meeting so I did not stay over, but it is next to a shopping plaza and they have plenty of parking (free) as well as a pool. The... more

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3 of 5 stars
Kansas City
Mar 15, 2008
2/2 found this review helpful

I stayed here on a business trip. For some reason, I was given a handicap room even though there appeared to be plenty of regular rooms available...but that was fine with me...nothing different than a regular room other than bathroom accessible features for the handicapped. I stayed for a week and the only "complaint" I might have is some noisy... more

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4 of 5 stars
Springfield, MA
Mar 3, 2008
1/1 found this review helpful

My husband and I stayed here February 26th and 27th. The front desk was great. The room was clean and quiet. I would definitely stay there again. more

Feb 17, 2008
1/1 found this review helpful

2nd time at the hotel. 1st time, nail clippings in the bed, and when we went to use the pool they were out of towels, and we had to walk to our room soaking wet (had to go outside to get to our room too!). 2nd time at the hotel (feb 17, 08) 1st they tried to double charge my... more

Reviews of Holiday Inn New London - Mystic

( 1-10 of 27 )
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Holiday Inn New London - Mystic Also Known As

Address: 269 N Frontage Rd, New London, CT 06320