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Clarion Inn

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269 N Frontage Rd, New London, CT 06320 (Formerly Holiday Inn New London)
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Clarion Inn
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Clarion Inn
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160 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Northampton, Massachusetts
Top Contributor
94 reviews 94 reviews
33 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed 1 week ago

We booked the Clarion because our first choice, Holiday Inn, was not available. Our one night stay in New London was to attend a concert at the Garde Arts Center. At first, we drove right by the Clarion Inn because we could not see a sign from the road. Doubling back, we found it tucked behind another hotel. Our first... More 

Was this review helpful? Yes 1
Steven H, General Manager at Clarion Inn, responded to this review

I am very sorry to hear that we did not meet your expectaions during your recent visit. We are working hard to identify and correct any problem areas as we move forward with upgrades and improvements. I can assure you that we do offer clean and comfortable rooms at a great value and will continue to offer our complimentary breakfast... More 

New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The Clarion tries really hard with what they have. The front desk staff and housekeeping were very friendly and accommodating. The website gives you the back entrance address for GPS -- helpful-- use it. The location is very convenient to New London, Groton, Mystic, casinos. However they are really in need of some upgrading to the interior -- carpets, hallway... More 

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Steven H, General Manager at Clarion Inn, responded to this review

Thank you for taking the time to share your experience with us. I have recently joined the team and we are working very hard to create a great experience for our guests. I am sure that as we move forward with upgrades and renovations you will be even happier the next time you choose to stay with us. Thank you... More 

Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 31, 2015

We really enjoyed the free shuttle to Mohegan Sun. The hotel its self was not so great. We requested NS room, given smoking, no blackout drapes, the light was right outside our window, they ran out of plates for bfast, kids running up and down hallways, slamming doors through the night. On the plus side, the staff was very friendly.... More 

Was this review helpful? Yes 1
Steven H, General Manager at Clarion Inn, responded to this review

I am very sorry to hear about the difficulties that you described having during your stay. We are working hard to improve all areas of our product and service as we continue to provide clean and comfortable rooms at a great price. I hope that you will consider staying with us again. Steven H. GM Clarion Inn More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed March 15, 2015 via mobile

This hotel is in serious need of an upgrade. The bathroom needed a thorough cleaning behind the door and under the counter. The tv was very old and the volume didn't go past half way. But the worst of all was the awful smell throughout the whole property.

Was this review helpful? Yes 2

Travelers are raving about these New London hotels

Top Contributor
65 reviews 65 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 7, 2015 via mobile

Staff was very friendly... The room was clean and fresh. I was on the first level and the curtains were not sufficient to keep people passing by from being able to look into my room. The drapes were only for decoration. The bathroom was clean but the shower was not hot enough. Free breakfast but the coffee was awful....

Was this review helpful? Yes 1
GMClarionInn, General Manager at Clarion Inn, responded to this review

Thank you for taking the time to share your experience with us. I am so glad that you enjoyed our staff and felt that we provided a good value. We take great pride in the ongoing efforts to make each guest feel welcome. I will definitely check in on the coffee as I know how important my morning cup is... More 

Meriden, Connecticut
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2015

The woman Tracie that greeted us was very friendly. The hotel and our room was in a quiet location. The breakfast was continental and included. Everything was fresh and plentiful. The room had plenty of hot water. The beds were extremely comfortable and clean.

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GMClarionInn, General Manager at Clarion Inn, responded to this review

Thank you so much for sharing your recent experience with us. We are so glad that you enjoyed your stay and we hope that you will continue to choose the Clarion Inn when you are in town. I will be sure to pass on your kind words to Tracey! Steven H. General Manager More 

Phoenixville, Pennsylvania
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 1, 2015

Stayed here for 1/5 the price of what my friends paid staying at the Mohegan Sun. Great room. Seemed modern and newly renovated. Only 15 minute drive to Mohegan. Breakfast was nice with eggs and sausage. Did not get in pool/jacuzzi but looked nice and a nice addition. Wonderful surprise was the Outback Steakhouse right across the parking lot in... More 

Was this review helpful? Yes 1
GMClarionInn, General Manager at Clarion Inn, responded to this review

Thank you for taking the time to share your experience. We appreciate the kind words and we hope that more people will take advantage of our convenient location to the Casino and the great value we provide. We appreciate your business and hope to see you again soon! Steven H. General Manager More 

Hyannis, Massachusetts
1 review
5 of 5 stars Reviewed February 24, 2015

The sales team/events team were phenomenal. Very accommodating and hard working. They really helped us out with a major issue we had by providing a very quick turn around due to another facilities' error. A pleasure to work with in a business environment - we will be back again!

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GMClarionInn, General Manager at Clarion Inn, responded to this review

We are so glad that you enjoyed your stay with us and that we were able to help. Patty is a one man (woman) show in our Sales and Events department and she does a great job. I hope that you will choose to stay with us again in the future! More 

New York City, New York
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 3, 2015 via mobile

Four of us were going to Mohegan Sun, and we booked a one night stay at a very good price at the Clarion. This is no luxury hotel, but it is clean and pleasant. The front desk folks (especially Jessica!) are very nice, there is a decent pool and Jacuzzi, and also breakfast (OK) is included. The room itself was... More 

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GMClarionInn, General Manager at Clarion Inn, responded to this review

We appreciate you taking the time to share your experience. We truely believe that our property is a great choice when visiting the casino or any other local attraction. We offer clean and pleasant accomodations at a great value and we will continue to make every effort to provide a quality experience. Steven H. General Manager More 

Barre, Vermont, United States
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 18, 2015

About 23 minutes away from Foxwoods, staff friendly, but rooms need major updating. Bathroom pathetic to say the least. Bath/shower all stained yellow, toilet is smallest and abnormal I have ever seen, smaller than camper self contained. Walls are very thin could,here people in hallway and outside like there were in the room with us. Very tricky to get to... More 

Was this review helpful? Yes 1
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