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New Haven Premiere Hotel and Suites

GreenLeadersBronze level
3 Long Wharf Drive, New Haven, CT 06511
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New Haven Premiere Hotel and Suites
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New Haven Premiere Hotel and Suites
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300 Reviews from our TripAdvisor Community

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Traveler rating
    95
    106
    61
    19
    19
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121
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (300)
  • Mar-May only
    (60)
  • Jun-Aug only
    (112)
  • Sep-Nov only
    (69)
  • Dec-Feb only
    (59)
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Cincinnati, Ohio
1 review
2 of 5 stars Reviewed 3 days ago NEW

Traveling with my niece and her softball team we arrived at the hotel very early! The lady at the desk was very nice and did the best she could being that she was alone and we watched mangers walk back and forth and not try to help our group! As we were checking in they next person came in very... More 

Was this review helpful? Yes
Abigail L, General Manager at New Haven Premiere Hotel and Suites, responded to this review

We apologize for the situation. Please contact me directly at 203.777.5337 Timothy J Colavecchio General Manger More 

Hamden, Connecticut
1 review
5 of 5 stars Reviewed 3 days ago NEW

I booked my stay on relatively short notice needing a break from my household demands. Falisha Smith assisted me and the overall staff was very accommodating. My room was bright and clean and the provided the calmness I required to decompress. In addition to a full kitchen, the facility offers breakfast, and an area outdoors for grilling. My two night... More 

Was this review helpful? Yes 1
Abigail L, General Manager at New Haven Premiere Hotel and Suites, responded to this review

Thank you for your comments. We will be sure to review them with the staff. More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

I recently stayed at the Premier Hotel and Suites and had a very pleasant experience with my group. The management was great. They accommodated all of us and was also able to handle a few last minute changes. Comfortable stay. No issues with our rooms. The breakfast was good everyday. I would definitely recommend and stay here again!

Was this review helpful? Yes
Abigail L, General Manager at New Haven Premiere Hotel and Suites, responded to this review

Thank you very much for your comments, I will pass them on to the staff. We look forward to you staying with us in the future. Watch for the new changes at the hotel. Sincerely, Timothy J Colavecchio,CHA General Manager More 

1 review
3 of 5 stars Reviewed 5 days ago NEW

Prior to booking reservations at this hotel I tried reaching out to the sales department for a group rate for my friends wedding, never got a response but upon arrival saw staff members outside smoking only to find this was were she is and doesn't return your calls! We ended up booking all 21 rooms on the website! Bad business!... More 

Was this review helpful? Yes
Abigail L, General Manager at New Haven Premiere Hotel and Suites, responded to this review

We apologize for the situation. Please contact me directly at 203.777.5337 Timothy J Colavecchio General Manger More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The Executive Penthouse is a great option for traveling with family; and the breakfast makes the morning so easy for everyone. The staff are wonderful (even when you lock yourself out of your room.) Could use updating, but then again--the price is right! We stay here every summer.

Was this review helpful? Yes 1
Abigail L, General Manager at New Haven Premiere Hotel and Suites, responded to this review

Thank you very much for your comments, I will pass them on to the staff. We look forward to you staying with us in the future. Watch for the new changes at the hotel in the fall of 2015. Sincerely, Timothy J Colavecchio,CHA General Manager More 

New York City, New York
Level Contributor
94 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 1 week ago

Surprised to have a full kitchen with a full sized frig, a full stove and a dishwasher, complete with dishes, pots, etc. Plenty of closet space with 2 full sized closets with mirrored doors (one had problems opening it) and a smaller one in the living area. One dresser with 3 drawers and 2 night tables, each with a small... More 

Was this review helpful? Yes 1
Abigail L, General Manager at New Haven Premiere Hotel and Suites, responded to this review

Thank you very much for your comments, I will pass them on to the staff. We look forward to you staying with us in the future. Watch for the new changes at the hotel. Sincerely, Timothy J Colavecchio,CHA General Manager More 

1 of 5 stars Reviewed 1 week ago

We just checked in and after getting our two kids in their pjs and letting them run around the room for a few minutes before bed the bottoms of their feet were BLACK. We took off our shoes and felt the carpets-completely soggy and disgusting. It's too late for us to find another hotel but we are out of here... More 

Was this review helpful? Yes
Abigail L, General Manager at New Haven Premiere Hotel and Suites, responded to this review

Matt, it was a pleasure speaking with you yesterday. As we are in the process of a major renovation of the hotel, I apologize for falling short of your expectations. We are in the process of replacing carpets, fixtures and upgrading. I have issued a credit for your stay. Regards, Tim Colavecchio General Manager More 

Winterville, North Carolina
5 of 5 stars Reviewed 1 week ago

the hotel was a little off the street but it was really nice & the service we received was great. the breakfast was amazing & the beds were so comfortable. Every time we needed something the front desk took care it & Kwame at the front desk was so kind to help us move in our suite. look forward to... More 

Was this review helpful? Yes
Abigail L, General Manager at New Haven Premiere Hotel and Suites, responded to this review

Thank you very much for your comments, I will pass them on to the staff. We look forward to you staying with us in the future. Watch for the new changes at the hotel in the Fall of 2015 Sincerely, Timothy J Colavecchio,CHA General Manager More 

Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When we arrived we were greeted by a very rude receptionist. We had blocked rooms for my wedding and all of our rooms were all split up. My mother asked if we had the ability to block them closer together as some people in different rooms had shared suitcases. The receptionist responded with, "You are all being difficult and it... More 

Was this review helpful? Yes 4
Abigail L, General Manager at New Haven Premiere Hotel and Suites, responded to this review

Dear Energizerbunny12, Thank you for completing an online review. We appreciate your feedback. At Premiere Hotel & Village Suites we strive to exceed our guests’ expectations and deliver excellent customer service. I want to personally apologize for falling short of this during your stay. I completely understand your frustration and your other concerns during your stay. I have addressed the... More 

Knoxville, Tennessee
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 13, 2015

This hotel has so many things going for it: It's right next to One Long Wharf (where I work); It serves a breakfast and a light dinner; the grounds around the lobby are lovely and the new tables and chairs create a fabulous place to enjoy a meal or cup of coffee. The rooms have a full sized refrigerator, stove,... More 

Was this review helpful? Yes 1
Abigail L, General Manager at New Haven Premiere Hotel and Suites, responded to this review

Dear Vickaroo2, Thank you for taking the time to complete an online review. We appreciate your feedback! We strive to deliver excellent customer service and exceed all of our guest’s expectations. I want to personally apologize for the inconveniences you experienced while you were here. I will be sharing your comments with our staff to better equip ourselves to handle... More 

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