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New Haven Premiere Hotel and Suites

GreenLeadersBronze level
3 Long Wharf Drive, New Haven, CT 06511
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New Haven Premiere Hotel and Suites
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New Haven Premiere Hotel and Suites
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297 Reviews from our TripAdvisor Community

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Traveler rating
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    106
    61
    18
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (297)
  • Mar-May only
    (60)
  • Jun-Aug only
    (109)
  • Sep-Nov only
    (69)
  • Dec-Feb only
    (59)
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1 review
3 of 5 stars Reviewed yesterday NEW

Prior to booking reservations at this hotel I tried reaching out to the sales department for a group rate for my friends wedding, never got a response but upon arrival saw staff members outside smoking only to find this was were she is and doesn't return your calls! We ended up booking all 21 rooms on the website! Bad business!... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

The Executive Penthouse is a great option for traveling with family; and the breakfast makes the morning so easy for everyone. The staff are wonderful (even when you lock yourself out of your room.) Could use updating, but then again--the price is right! We stay here every summer.

Was this review helpful? Yes 1
New York City, New York
Level Contributor
94 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 1 week ago

Surprised to have a full kitchen with a full sized frig, a full stove and a dishwasher, complete with dishes, pots, etc. Plenty of closet space with 2 full sized closets with mirrored doors (one had problems opening it) and a smaller one in the living area. One dresser with 3 drawers and 2 night tables, each with a small... More 

Was this review helpful? Yes 1
1 of 5 stars Reviewed 1 week ago

We just checked in and after getting our two kids in their pjs and letting them run around the room for a few minutes before bed the bottoms of their feet were BLACK. We took off our shoes and felt the carpets-completely soggy and disgusting. It's too late for us to find another hotel but we are out of here... More 

Was this review helpful? Yes
Abigail L, General Manager at New Haven Premiere Hotel and Suites, responded to this review

Matt, it was a pleasure speaking with you yesterday. As we are in the process of a major renovation of the hotel, I apologize for falling short of your expectations. We are in the process of replacing carpets, fixtures and upgrading. I have issued a credit for your stay. Regards, Tim Colavecchio General Manager More 

Winterville, North Carolina
5 of 5 stars Reviewed 1 week ago

the hotel was a little off the street but it was really nice & the service we received was great. the breakfast was amazing & the beds were so comfortable. Every time we needed something the front desk took care it & Kwame at the front desk was so kind to help us move in our suite. look forward to... More 

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Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When we arrived we were greeted by a very rude receptionist. We had blocked rooms for my wedding and all of our rooms were all split up. My mother asked if we had the ability to block them closer together as some people in different rooms had shared suitcases. The receptionist responded with, "You are all being difficult and it... More 

Was this review helpful? Yes 4
Abigail L, General Manager at New Haven Premiere Hotel and Suites, responded to this review

Dear Energizerbunny12, Thank you for completing an online review. We appreciate your feedback. At Premiere Hotel & Village Suites we strive to exceed our guests’ expectations and deliver excellent customer service. I want to personally apologize for falling short of this during your stay. I completely understand your frustration and your other concerns during your stay. I have addressed the... More 

Knoxville, Tennessee
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 13, 2015

This hotel has so many things going for it: It's right next to One Long Wharf (where I work); It serves a breakfast and a light dinner; the grounds around the lobby are lovely and the new tables and chairs create a fabulous place to enjoy a meal or cup of coffee. The rooms have a full sized refrigerator, stove,... More 

Was this review helpful? Yes 1
Abigail L, General Manager at New Haven Premiere Hotel and Suites, responded to this review

Dear Vickaroo2, Thank you for taking the time to complete an online review. We appreciate your feedback! We strive to deliver excellent customer service and exceed all of our guest’s expectations. I want to personally apologize for the inconveniences you experienced while you were here. I will be sharing your comments with our staff to better equip ourselves to handle... More 

Eagleville, Pennsylvania
Level Contributor
107 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed June 9, 2015

This was a 4 night business trip for work at Yale New Haven Hospital. Some might consider the area a bit "industrial", but it's actually a great location for easy access to I-95 and the hospital. The suites have a fireplace, full kitchen, small balcony, sitting area with TV, and ample closet space. The King bed was very comfortable. With... More 

Was this review helpful? Yes
Abigail L, General Manager at New Haven Premiere Hotel and Suites, responded to this review

Dear Tracy, Thank you for completing an online review. We appreciate your feedback! The team at Premiere Hotel and Village Suites are very happy to hear you enjoyed your stay. Our shuttle is very convenient when you are traveling into New Haven. We can drop you off almost anywhere downtown! We look forward to seeing you again! Timothy J Colavecchio,... More 

West Hartford, Connecticut, United States
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 2, 2015

This place is super tucked away and maybe not as up to date as it could be but it is really nice - our room had a fireplace and kitchen. If you were in New Haven for a longish period of time and didn't want to have to eat out constantly this place would be perfect for you. They even... More 

Was this review helpful? Yes 2
Abigail L, General Manager at New Haven Premiere Hotel and Suites, responded to this review

Dawn, Thank you for staying with us! We appreciate your great comments. Looking forward to seeing you again. Timothy J Colavecchio, CHA General Manager More 

Staten Island, New York
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 28, 2015

My first stay at this hotel was okay. It's in an area with a lot of construction. The hotel itself is very nice .The staff is courteous and the rooms are clean ,with comfortable beds. Wifi is available .The rooms have kitchens and a supply of dishes. It is an excellent hotel geared toward business travelers. Hot breakfasts and suppers... More 

Was this review helpful? Yes 1
Abigail L, General Manager at New Haven Premiere Hotel and Suites, responded to this review

Dear Eddie, Thank you for completing an online review. We appreciate your feedback! The team at Premiere Hotel and Village Suites are very happy to hear you enjoyed your stay. Our shuttle is very convenient when you are traveling into New Haven. We always appreciate you staying with us and enjoy your reviews. We look forward to seeing you again!... More 

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