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New Haven Premiere Hotel and Suites

GreenLeadersBronze level
3 Long Wharf Drive, New Haven, CT 06511
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Best prices for: 1 room 1 guest
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New Haven Premiere Hotel and Suites
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New Haven Premiere Hotel and Suites
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284 reviews from our community

Traveler rating
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    58
    18
    18
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114
54
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Los Angeles, California
1 review
2 of 5 stars Reviewed yesterday NEW

We stayed at the New Haven Premiere Hotel and Suites because it was graduation weekend at Yale and every other place within a 5 mile radius was booked. On the phone, I was told there would be a free shuttle leaving for Yale every 30 minutes. I figured at least our transportation for the many matriculation events during the weekend... More 

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Havertown, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
2 of 5 stars Reviewed 1 week ago

My son was accepted to a local university and this was the only place we could find to fit my family of 5 in. The room was very large and had serious potential. the glass doors between the bedroom and living area/ sofa bed did not provide any privacy. I loved having a kitchen and full fridge/freezer. With little ones... More 

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Abigail L, Manager at New Haven Premiere Hotel and Suites, responded to this review

Dear Megan M, Thank you for taking the time to complete a review. We appreciate your feedback! We strive to exceed our guest’s expectations. Our team is happy to hear you enjoyed our full kitchens! They definitely come in handy when you are traveling with family. You will also be happy to know we are currently finalizing the plans for... More 

London, United Kingdom
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is a very poorly managed property. My reservation was guaranteed to a credit card and a notation was provided that I was reserving the previous night so when I arrived at 10am would be able to immediately get into the room. Normal check in is posted as 3pm. I was arriving after a very long international overnight flight and... More 

Was this review helpful? Yes 1
Abigail L, Manager at New Haven Premiere Hotel and Suites, responded to this review

Good afternoon, Thank you for taking the time to complete an online review. We appreciate your feedback! We strive to deliver excellent customer service and exceed all of our guest’s expectations. I want to personally apologize for the inconveniences you experienced while you were here. I will be sharing your comments with our staff to better equip ourselves to handle... More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 12, 2015

Good family experience. Nice suites and very relaxing. I came here on my mom`s birthday. The area near the hotel has not much to see. Take a shuttle to the area near yale, its amazing. Amazing architecture

Was this review helpful? Yes 2
Abigail L, Manager at New Haven Premiere Hotel and Suites, responded to this review

Dear Daniel B, Thank you for taking the time to complete a review! We appreciate your feedback! We are very happy to hear you enjoyed your stay with us. We strive to deliver excellent customer service and exceed our guest’s expectations. We are glad you and your mother enjoyed her birthday in New Haven. Yale is a beautiful campus and,... More 

Houston, Texas
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 12, 2015

The property was previously a Residence Inn. However, there seem to be absolutely no attempts to update the rooms and property at all. Heck, a decent paint job would do wonders to spiff up the place... much less replacing the quite outdated and worn carpets, the abysmally outdated appliances, and painting the horribly chipped paint on exterior wood. The plates,... More 

Was this review helpful? Yes 4
Abigail L, General Manager at New Haven Premiere Hotel and Suites, responded to this review

Good day, Angel: Thank you for staying with us at the Premiere Hotel & Village Suites, New Haven and for taking the time to write your review. I want to reach out to you to apologize for the short-comings experienced and the lack of follow up. I do not want to make any excuses - just to let you know... More 

Alexandria, Virginia
Top Contributor
103 reviews 103 reviews
15 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed March 6, 2015

This property was previously a Residence Inn, which is a plus. Great customer service from the front office (especially Xiomar "Seamar") and the courtesy van drivers. Booked the hotel through Orbitz for $82, which was a bargain from other New Haven hotels that weekend. Stayed on a first floor room, and my request for a security guard to walk me... More 

Was this review helpful? Yes 1
Abigail L, Manager at New Haven Premiere Hotel and Suites, responded to this review

Dear Yesharvardsucks, Thank you for taking the time to complete a review. We appreciate your feedback! We have shared your feedback with our staff. We are all very happy you enjoyed your stay and utilized our complimentary shuttle! We do strive on delivering excellent customer service and exceeding our guest expectations while they are here. When you return to the... More 

Clarks Summit, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 22, 2015

Clean, comfortable, roomy with everything you'd need. We reserved a room with a fireplace and king bed. We returned from our dinner on Wooster St and sat in front of the fireplace and watched a movie after having the shuttle pick us up. Great that we didn't have to worry about driving both figuring out how to get there and... More 

Was this review helpful? Yes 1
Abigail L, Manager at New Haven Premiere Hotel and Suites, responded to this review

Dear lynco82, Thank you for taking the time to complete a review. We appreciate your feedback! We strive on exceeding our guest’s expectations and delivering excellent customer service. We are happy to hear you enjoyed your stay and took advantage of our in room fireplace! On those cold nights there is nothing better than curling up in front of a... More 

Nashua, New Hampshire
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 19, 2015

Staff was very helpful in making the reservation and offering a ground floor room due to difficulty doing stairs. It is a collection of large suite like rooms and you enter from the outside for all of them so no elevators, but a ground floor was great, other than a little hard to find, because the signage on the property... More 

Was this review helpful? Yes 4
Abigail L, Manager at New Haven Premiere Hotel and Suites, responded to this review

Dear Believing4EVR, Thank you for taking the time to complete a review. We appreciate your feedback! We have shared your comments with our staff and they are thrilled you will be returning when you are in the area again. We do have a great location for the Yale Hospital and we are in close proximity to downtown. When staying here... More 

Durham, Maine
Top Contributor
141 reviews 141 reviews
49 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed February 16, 2015

We liked this place. Check-in was fast and efficient. The room was a slight bit dated but very nice overall. Very roomy with separate bath, living, and kitchen areas. Two desks for work (great) and a nice TV. The bed was comfy and the towels were fluffy. The only odd thing about the room was that there were no waste... More 

Was this review helpful? Yes
John_CM7216JG, General Manager at New Haven Premiere Hotel and Suites, responded to this review

Hi Bob, Thanks so much for staying with us and for taking the time to write your review. All reviews are shared with my team, as yours will be today. I appreciate the positive comments and will certainly look into the waste baskets - we should have 2 in every room - located in the cupboards under the sinks in... More 

Daytona Beach, Florida
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 25, 2015 via mobile

I loved this hotel. I honestly wish this hotel room was my studio apartment. It's so nice for a hotel and has a full kitchen. The continental breakfast was good and they have a waffle maker so I was pretty much in heaven with that. The staff is very nice. A big thank you to Paula for her kind nature.... More 

Was this review helpful? Yes 1
John_CM7216JG, General Manager at New Haven Premiere Hotel and Suites, responded to this review

Hello Daisie! Thanks so much for being here at the Premiere Hotel and Suites and for taking the time to write your wonderful review. All reviews are shared with my team, as yours will be. We know you have your choice of hotels to stay at and are so happy your chose ours. We look forward to having you back... More 

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