The service is very good. The staff is very friendly and welcoming:from the front desk that I spoke to on the phone to the doorman. Our room was very clean, quite and well equiped. The beds are really comfortable and the sheets are what you would expect from a nice hotel.It was on the 17th floor and we had a... More

Very helpful staff. Very courteous and efficient. The Filipino front desk girl.... I think her name is Aubrey. She is a class act. Staff like this make the stay special. The doorman was great too. Love the place. Not the swankiest place but then it is very comfortable

We made a last minute decision to relax in and tour New Haven, especially the Yale area. We had no reservations and just drove to New Haven and went to the front desk at the Omni. The clerk was able to locate a pleasant room, although it had two doubles rather than our preferred queen sized bed, as these were... More

The service given at the Omni is the kind of service I usually get from expensive European hotels. Everyone from the doorman (who remembered me after a year away!), to the front desk staff to the front desk manager to the IT people are super helpful and just want to make your stay as wonderful as possible. I was having... More

My husband and I stayed here for one night and couldn't have been happier with the hotel and the staff. At check-in we got upgraded to a corner suite for free, which was a large, spotless, and tastefully decorated room on the 11th floor. The staff were extremely friendly and were very accommodating of any requests. We also appreciated the... More

Located in the heart of downtown close to Yale. Very clean rooms. Wonderful staff. An additional $3 a day parking tax is charged if you use the garage. On the weekends you can hear all the downtown activity so be prepared with earplugs. Bathroom ceiling was peeling and looked terrible but everything else was fine.

This is by far one of the best places in New Haven to stay. The location is perfect; right near the Green and Chapel Street. The rooms were immaculate and we received a complimentary fruit basket upon arrival (due to being a part of Omni's loyalty program, which is free by the way). The lobby was very nice and the... More

My experience with the staff was pretty consistent with what I know of Omni customer service. I was there with a group and had to check people into 10 different rooms. The front desk agent was excellent. She was quick, positive, helpful and even a little humorous. I wish I would have gotten her name, but she has curly brown... More

Stayed at the Omni recently for a college visit. The location is great with Yale outside the door and New Haven's funkier, cool shops, restaurants and clubs one or two blocks away. The Omni is a little dated and there are some rough edges that a some paint could fix. Otherwise we found the hotel to be clean and comfortable.... More