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Residence Inn Mystic Groton

#3 of 13 Hotels in Mystic
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40 Whitehall Avenue, Mystic, CT 06355
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Residence Inn Mystic Groton
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Residence Inn Mystic Groton
Residence Inn Mystic Groton
Residence Inn Mystic Groton
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274 reviews from our community

Traveler rating
    116
    98
    37
    14
    9
See reviews for
128
61
8
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Another great stay at the Residence Inn Mystic. We were wonderfully welcomed upon check-in and loved the new appearance of the lobby. Marriott has done a fantastic job with the updates in the entrance as well as the rooms. Rates were extremely resonable. Also, a great option to stay if visiting the casinos. We look forward to returning. Thanks Again... More 

Was this review helpful? Yes 1
WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Thank you for taking the time to write a review about your stay at the Residence Inn Mystic on TripAdvisor. We appreciate you choosing to stay with us. Staff service during check in is very important to many guests while traveling and I am thankful to hear great comments like yours about our staff and the renovations that we conducted... More 

Massachusetts
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had tickets to see Barry Manilow at Foxwoods. Staying at the casino was going to be very expensive; this hotel 20 minutes away seemed like a reasonable option. The stay was just okay. The internet wifi would not work initially, but after a couple of tries I was given an access code that worked. The computer desk chair was... More 

Was this review helpful? Yes
WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear Dannyfly47, Thank you for taking the time to share your experience about your stay at the Residence Inn Mystic on TripAdvisor. I hope that you enjoyed the Barry Manilow concert at Foxwoods. I apologize for the inconveniences your experienced with your guest suite. I have taken your comments and reviewed them with the management to correct any deficiencies. I... More 

Boston, MA
Contributor
18 reviews 18 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am a seasoned Marriott Traveler and I stay at Marriotts all over the country and found this hotel to be an excellent value. My first encounter was over the phone when I called to let the hotel know I would be arriving around 1PM and asked if they could have a room ready for early check in. I was... More 

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 12, 2015

So I saw on their website they were pet friendly and the company booked reservations there because I have a service dog! I am driving 15 hours away and didn't want to be hassled my uneducated people. When I called Jeff said they don't allow dogs. Okay website says otherwise! I said she's a service dog! Apparently he needs papers... More 

Was this review helpful? Yes 4
WHGGuestService, Manager at Residence Inn Mystic Groton, responded to this review

Hi Amanda C, thanks for your comments. I’m sorry that your interaction with Jeff didn’t go smoother and apologize for not providing the high level of service that our guests depend on. Your review definitely got my attention and I’ve had a conversation with Jeff regarding your statements related to his demeanor and clear up any confusion related to service... More 

Orlando, Florida
Top Contributor
59 reviews 59 reviews
36 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed March 4, 2015

Stayed here for the first time a few weeks back for a few nights. When we arrived to check in the General Manager was just coming in from shoveling snow, immediately greeted us and checked us in. Such a multi-tasker and I was really impressed; wish he had some more staff to help him out! The rooms were very clean... More 

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Top Contributor
66 reviews 66 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 16, 2015

This was a very nice hotel. It was very clean and very friendly staff. The pool and breakfast was in a different building from where our room was but not far to walk. The room had a full kitchen and lots of other things we didn't need which is what I am assuming the high price was for. $300 a... More 

Was this review helpful? Yes
WHGGuestService, Manager at Residence Inn Mystic Groton, responded to this review

Thank you for taking the time to write a review about your stay at the Residence Inn Mystic on TripAdvisor. We appreciate you choosing to stay with us. Staff service is very important to many guests while traveling and I am thankful to hear great comments like yours about our staff. I have passed along your review to our team... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 16, 2015

My husband and I spent two nights here for Valentine's Days and it was well worth it. The rooms are clean and staff very friendly. We will defiantly go back. We had a suit and it was very spacious. It was located next to everything

Was this review helpful? Yes
WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear Laielane, Thank you for taking the time to write a review about your stay at the Residence Inn on TripAdvisor. We appreciate you choosing to stay with us for your Valentine's Day plans. Its refreshing to hear great comments from our guests. I have passed along your review to our staff and they are thankful for your kind words.... More 

Los Angeles, CA
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 29, 2014

We stayed here for three nights over the holidays in a 2-bedroom suite. The Pros: * Right off the highway, but we never heard any traffic noise * They allow pets * Very clean * Nice breakfast * Friendly staff * Good treadmills in the workout room * Very quiet in our room * The hotel looks a little older,... More 

Was this review helpful? Yes 1
New York City, New York
Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 28, 2014

The hotel looks a little aged, but well maintained. The include breakfast was good. Rooms have a mini kitchen in it, good layout. Would make a good extended stay apartment, that is what they are built for. I stayed one night as an alternative to the expensive casino hotel rooms. Nice layout of the hotel and close to I95. The... More 

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Douglas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 10, 2014

Just spent the night here with two friends. Went to see a show at one of the casinos and this was a great choice for our hotel. The suite was beautiful very clean and even had a fire place. The staff were extremely helpful and friendly and the included breakfast was excellent. I will be back for sure and would... More 

Was this review helpful? Yes 1
WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear DouglasTraveler, Thank you for taking the time to write a review about your stay at the Residence Inn on Tripadvisor. I hope that you enjoyed your time at the casino and the show that you attended. Its refreshing to hear great comments from our guests. I have passed along your review to our staff and they are thankful for... More 

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