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Residence Inn Mystic Groton

#4 of 13 Hotels in Mystic
Certificate of Excellence
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40 Whitehall Avenue, Mystic, CT 06355
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Residence Inn Mystic Groton
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Residence Inn Mystic Groton
Residence Inn Mystic Groton
Residence Inn Mystic Groton
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280 reviews from our community

Traveler rating
    117
    102
    38
    14
    9
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130
61
10
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newport News, Virginia
Top Contributor
103 reviews 103 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel is located near interstate 95 so it was easy to get places. Check in was a little slow, however the clerk there was friendly. The decor in the lobby was updated - very nice. The gym had 2 treadmills, an elliptical machine and some weights. The guest room was spacious. It felt clean and I felt comfortable walking... More 

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richmond, va
Top Contributor
186 reviews 186 reviews
53 hotel reviews
156 helpful votes 156 helpful votes
4 of 5 stars Reviewed 1 week ago

When my husband travels and has to work in this area I like to stay in Mystic at the Residence Inn. The service is very good and location is great. My tip is stay on top floor and on the odd side. We usually stay in the one bedroom, the studio is tight for a long stay, for families they... More 

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Boston, Massachusetts
Top Contributor
144 reviews 144 reviews
21 hotel reviews
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I only stayed one night but I can see how great this would be if you were staying a week or more for business or pleasure. I had a one bedroom suite. The bed was very comfortable. Flat screen tv in the bedroom and the living area. Kitchen area was nice with a full size fridge with freezer. Great for... More 

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Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

the room was spotless, all employees were friendly and super helpful breakfast was great-the staff was nice and replenished food as needed. the pool was well maintained and plenty of towels for our use.

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WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear Kristin S, Thank you for taking the time to write a review about your experience at the Residence Inn Mystic on TripAdvisor. We all take a vital part in making sure that our guests stay is an exceptional one, if its from shoveling snow or check-in or even during our housekeeping services. I am glad to hear that we... More 

Contributor
13 reviews 13 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 21, 2015

Friends and I stayed for a night during the week due to an evening event at the Mystic Aquarium. The room was clean, well maintained and the front desk staff were all very helpful (from bringing up extra sheets, to calling us a cab). we left the next morning well rested and pleased with our stay.

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Boston, Massachusetts
Senior Contributor
27 reviews 27 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 21, 2015

We stayed during school vacation which was a bad idea because the place was crazy. We were unable to use the indoor pool because it was so full we couldn't fit. There was literally not a square inch of pool free. Our room (a suite) was a really good size with a nice kitchen area. Perfect for staying with kids.... More 

Was this review helpful? Yes 1
WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear Jenna M, Thank you for taking the time to write a review on TripAdvisor about your experience at the Residence Inn Mystic. I would like to apologize for the inconvenience you experienced with the hotel being crowed and the noise you experienced in your guest room. I have gone over your review with our management team to try and... More 

New York City, New York
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 5, 2015

Another great stay at the Residence Inn Mystic. We were wonderfully welcomed upon check-in and loved the new appearance of the lobby. Marriott has done a fantastic job with the updates in the entrance as well as the rooms. Rates were extremely resonable. Also, a great option to stay if visiting the casinos. We look forward to returning. Thanks Again... More 

Was this review helpful? Yes 1
WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Thank you for taking the time to write a review about your stay at the Residence Inn Mystic on TripAdvisor. We appreciate you choosing to stay with us. Staff service during check in is very important to many guests while traveling and I am thankful to hear great comments like yours about our staff and the renovations that we conducted... More 

Massachusetts
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 1, 2015

We had tickets to see Barry Manilow at Foxwoods. Staying at the casino was going to be very expensive; this hotel 20 minutes away seemed like a reasonable option. The stay was just okay. The internet wifi would not work initially, but after a couple of tries I was given an access code that worked. The computer desk chair was... More 

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WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear Dannyfly47, Thank you for taking the time to share your experience about your stay at the Residence Inn Mystic on TripAdvisor. I hope that you enjoyed the Barry Manilow concert at Foxwoods. I apologize for the inconveniences your experienced with your guest suite. I have taken your comments and reviewed them with the management to correct any deficiencies. I... More 

Boston, MA
Contributor
18 reviews 18 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 29, 2015

I am a seasoned Marriott Traveler and I stay at Marriotts all over the country and found this hotel to be an excellent value. My first encounter was over the phone when I called to let the hotel know I would be arriving around 1PM and asked if they could have a room ready for early check in. I was... More 

Was this review helpful? Yes 2
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 12, 2015

So I saw on their website they were pet friendly and the company booked reservations there because I have a service dog! I am driving 15 hours away and didn't want to be hassled my uneducated people. When I called Jeff said they don't allow dogs. Okay website says otherwise! I said she's a service dog! Apparently he needs papers... More 

Was this review helpful? Yes 5
WHGGuestService, Manager at Residence Inn Mystic Groton, responded to this review

Hi Amanda C, thanks for your comments. I’m sorry that your interaction with Jeff didn’t go smoother and apologize for not providing the high level of service that our guests depend on. Your review definitely got my attention and I’ve had a conversation with Jeff regarding your statements related to his demeanor and clear up any confusion related to service... More 

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