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Residence Inn Mystic Groton

#3 of 13 Hotels in Mystic
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40 Whitehall Avenue, Mystic, CT 06355
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Residence Inn Mystic Groton
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Residence Inn Mystic Groton
Residence Inn Mystic Groton
Residence Inn Mystic Groton
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272 reviews from our community

Traveler rating
    115
    98
    36
    14
    9
See reviews for
128
59
8
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, MA
Contributor
18 reviews 18 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

I am a seasoned Marriott Traveler and I stay at Marriotts all over the country and found this hotel to be an excellent value. My first encounter was over the phone when I called to let the hotel know I would be arriving around 1PM and asked if they could have a room ready for early check in. I was... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

So I saw on their website they were pet friendly and the company booked reservations there because I have a service dog! I am driving 15 hours away and didn't want to be hassled my uneducated people. When I called Jeff said they don't allow dogs. Okay website says otherwise! I said she's a service dog! Apparently he needs papers... More 

Was this review helpful? Yes 2
WHGGuestService, Manager at Residence Inn Mystic Groton, responded to this review

Hi Amanda C, thanks for your comments. I’m sorry that your interaction with Jeff didn’t go smoother and apologize for not providing the high level of service that our guests depend on. Your review definitely got my attention and I’ve had a conversation with Jeff regarding your statements related to his demeanor and clear up any confusion related to service... More 

Orlando, Florida
Top Contributor
59 reviews 59 reviews
36 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for the first time a few weeks back for a few nights. When we arrived to check in the General Manager was just coming in from shoveling snow, immediately greeted us and checked us in. Such a multi-tasker and I was really impressed; wish he had some more staff to help him out! The rooms were very clean... More 

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Top Contributor
64 reviews 64 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 16, 2015

This was a very nice hotel. It was very clean and very friendly staff. The pool and breakfast was in a different building from where our room was but not far to walk. The room had a full kitchen and lots of other things we didn't need which is what I am assuming the high price was for. $300 a... More 

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WHGGuestService, Manager at Residence Inn Mystic Groton, responded to this review

Thank you for taking the time to write a review about your stay at the Residence Inn Mystic on TripAdvisor. We appreciate you choosing to stay with us. Staff service is very important to many guests while traveling and I am thankful to hear great comments like yours about our staff. I have passed along your review to our team... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 16, 2015

My husband and I spent two nights here for Valentine's Days and it was well worth it. The rooms are clean and staff very friendly. We will defiantly go back. We had a suit and it was very spacious. It was located next to everything

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WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear Laielane, Thank you for taking the time to write a review about your stay at the Residence Inn on TripAdvisor. We appreciate you choosing to stay with us for your Valentine's Day plans. Its refreshing to hear great comments from our guests. I have passed along your review to our staff and they are thankful for your kind words.... More 

Los Angeles, CA
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 29, 2014

We stayed here for three nights over the holidays in a 2-bedroom suite. The Pros: * Right off the highway, but we never heard any traffic noise * They allow pets * Very clean * Nice breakfast * Friendly staff * Good treadmills in the workout room * Very quiet in our room * The hotel looks a little older,... More 

Was this review helpful? Yes 1
New York City, New York
Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 28, 2014

The hotel looks a little aged, but well maintained. The include breakfast was good. Rooms have a mini kitchen in it, good layout. Would make a good extended stay apartment, that is what they are built for. I stayed one night as an alternative to the expensive casino hotel rooms. Nice layout of the hotel and close to I95. The... More 

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Douglas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 10, 2014

Just spent the night here with two friends. Went to see a show at one of the casinos and this was a great choice for our hotel. The suite was beautiful very clean and even had a fire place. The staff were extremely helpful and friendly and the included breakfast was excellent. I will be back for sure and would... More 

Was this review helpful? Yes 1
WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear DouglasTraveler, Thank you for taking the time to write a review about your stay at the Residence Inn on Tripadvisor. I hope that you enjoyed your time at the casino and the show that you attended. Its refreshing to hear great comments from our guests. I have passed along your review to our staff and they are thankful for... More 

New Jersey
Top Contributor
162 reviews 162 reviews
24 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed December 9, 2014

Located off of I-95 North, this hotel keeps in the true spirit of Marriott hotels. The place is extremely clean, has friednly employees and is well-managed. Only .4 miles away is Mystic Village---an area of little shops and restaurants. we stayed her because of its close proximity to Foxwoods Casino. Breakfast is free with your stay and it offers a... More 

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WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear lone6star, Thank you for taking the time to fill out a review on TripAdvisor about your recent stay at the Residence Inn. Its comforting to hear that our staff continues to displace the spirit to serve that Marriott is known for. I have passed along your kind words to the staff and they are encouraged and thankful that you... More 

new york
Top Contributor
79 reviews 79 reviews
16 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed December 4, 2014

I loved the location of the hotel, it's close to basically every thing. The staffs were very friendly, especially the breakfast crew, they would do any thing to accommodate you. Thank you so much. The rooms were very clean and the bed was super comfy. I would definitely go back there again.

Was this review helpful? Yes
WHGGuestService, Manager at Residence Inn Mystic Groton, responded to this review

Thank you for taking the time to submit a review on TripAdvisor for your stay with us at the Residence Inn. I was excited to hear that your stay with us was a great one. I have passed along your kind words to my team as they appreciate the compliments from TripAdvisor members. We look forward to accommodating your travel... More 

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