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Residence Inn Mystic Groton

#5 of 13 Hotels in Mystic
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40 Whitehall Avenue, Mystic, CT 06355
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Residence Inn Mystic Groton
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298 Reviews from our TripAdvisor Community

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Traveler rating
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    106
    43
    14
    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (298)
  • Mar-May only
    (69)
  • Jun-Aug only
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  • Sep-Nov only
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  • Dec-Feb only
    (43)
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Bury St Edmunds, UK
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed in a 2 bedroom suite. It is positioned quite well just off the highway and with a petrol station, Dunkin Donuts and Subway next door. Mystic is only a few minutes down the road. This residence Inn was renovated only 2yrs ago but it still feels dated and motel-like. The pool was small and looked very unappealing. The... More 

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Harbeson, Delaware
Level Contributor
87 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Room layout the same as all others. Average breakfast. Less than average dinner. Very friendly and helpful staff. Provided all requests. Busy location. Still need to drive to popular Mystic locations.

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Wichita, Kansas
Level Contributor
179 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed here the night before visiting the aquarium. Easy and friendly check-in and then it went downhill from there. The walls were paper thin. We could hear our neighbors opening and closing doors that creaked and their conversations from the bedroom. The pool was too packed so I was not going to let my kids swim in it. I... More 

Was this review helpful? Yes 1
WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear 8675309bergman, Thank you for taking the time to write a review on TripAdvisor about your recent stay at the Residence Inn Mystic. I have read through your comments and would like to apologize for the less then satisfactory experience you encountered during your stay. I have reviewed your feedback with our management team so we can be better prepared... More 

Albany, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The Residence Inn of Groton, CT was AMAZING! We had such a wonderful stay! Our little "efficiency" was above and beyond efficient. Very clean, super comfortable, and contemporary with everything that we could possibly need. I've been to extended stay places before, but not like this. I love the general sense of community at this hotel. Warm and welcoming staff,... More 

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Albany, New York
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel is clean, modern and the staff is exceptional. They take the time to talk to my kids and ask them about their day. I can't say enough good about this place!!! You are less than 1 mile from the aquarium, mystic village and the seaport. Plus there is an indoor pool, tennis court, and basketball ball court. The breakfast... More 

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WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear jason k, Thank you for taking the time to write a review about your recent stay at the Residence Inn on TripAdvisor. I am very happy to hear that your stay with us was exceptional. We make every effort to engage with all of our guests on a daily basis, its great that you were able to experience this... More 

Clifton Park, NY
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 1 week ago

It's a very clean hotel, for the most part. We were six people staying in a two-bedroom suite. It was very spacious. Each bedroom had its own bathroom and its own TV. There was an additional TV in the living room, and a pullout couch. Three could six on the couch while three sat at the table. Our room had... More 

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WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear RobinLamb, Thank you for taking the time to share your experience about your recent stay at the Residence Inn Mystic on Tripadvisor. I have read through your comments and would like to apologize that your stay was not as expected. I have shared your review with our maintenance team about your pool experience and with our housekeeping team about... More 

new york
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had two rooms- one a two bedroom suite and a one bedroom suite. room 108 and room 112. newly renovated- new great comfy beds, lots of outlets for your devices and great desk to work at. two TVs and electric fire place. excellent value. breakfast in the morning for free- coffee, yogurt, eggs, cereal- if you are kosher- most... More 

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WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear irwin k, Thank you for taking the time to share your experience about your stay at the Residence Inn on TripAdvisor. Its always great to hear comments from our guests especially how great your experience was while staying with us. We all work extremely hard to provide this type of service that you experienced. I will pass along your... More 

Roselle Park, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is a great hotel and a friendly place to stay...and I've stayed in many other brands. Hats off to front desk manager, Justin, who artfully helped me out of a slight jam with booking and preserved an enhanced my expectation of this fine property. I've been to them all in Mystic through the yeasr - but this is a... More 

Was this review helpful? Yes 1
WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear Rob R, Thank you for taking the time to write a review about your experience at the Residence Inn Mystic on TripAdvisor. I have read through your comments and I am very happy to hear that your interaction with Justin was more then expected. We all work hard to deliver this type of service to all of our guests... More 

Enfield, Connecticut
5 of 5 stars Reviewed 2 weeks ago

I go back to Mystic with my wife and daughter several weeks per year to visit family. I like staying at the Residence Inn because of the location and availability of 2 bedrooms. The summer of '14 and '13 the hotel was not that great. Staff usually tried hard but was not impressed. Well............Anthony and Front Desk Supervisor Justin have... More 

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WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear Ralph W, Thank you for taking the time to share your experience about your recent stay at the Residence Inn Mystic on TripAdvisor. Its always refreshing to hear comments like yours about the continued improvement that we all work hard towards delivering the type of service that all of our guests expect while staying at a Marriott hotel. Justin... More 

New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

However upon our recent trip to Mystic we stayed at this hotel. They exceeded our expectations and surpassed any hotel we've stayed in with their excellent customer service. As a parent to 2 kids with health issues the room cleanliness is always a huge deal. Our room was spotless despite us requesting early check in. The customer service provided by... More 

Was this review helpful? Yes
WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear mb122820, Thank you for writing a review on TripAdvisor about your recent stay at the Residence Inn Mystic. I am very happy to hear that your experience was beyond your expections. From our housekeeping team to our front office team we try to accommodate all our guest requests and its great to hear comments like yours. I have passed... More 

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