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Residence Inn Mystic Groton

#5 of 13 Hotels in Mystic
Certificate of Excellence
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40 Whitehall Avenue, Mystic, CT 06355
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Best prices for: 1 room 1 guest
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Residence Inn Mystic Groton
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287 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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Bayonne, New Jersey
Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed 5 days ago NEW

The hotel is in a great location, about 2 minutes by car from the seaport, aquarium, and Old Mystic Village. It is about 5 minutes from Downtown Mystic. The room itself is functional. It has the kitchenette and separate bedroom, but it felt cramped. We were on the first floor in the main building and it felt tight with two... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

We reserved a two bedroom suite with roll in shower through Marriott ADA corporate reservations only to learn when we arrived our room had been given to another guest. The handicapped-room we were offered had a standard tub with grab bars & our loved one was left to do without bathing. Shameful treatment, unacceptable especially since we had reserved with... More 

Was this review helpful? Yes 1
Batavia, Illinois
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

I was pleased with our stay at this facility because of the customer service we received. Our first room (on the first floor of the lobby building) had a weird mildew smell to it that hit us the minute we walked in. I contacted the front desk immediately, and the person at the front desk was happy enough to switch... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Frequently stay at Residence Innes but this one was significantly better than the others; much friendlier, had better food, ( loved the free sausage and peppers snack idea at night.) clean pool. When we called for additional linens they arrived very expediently.

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

I will never stay at this place again. From the moment we walked into the building our room was in it had a funky smell. Our room was much worse. We didn't want to breathe the smell was so bad. The room was dirty with stains on the walls and someone picked their nose and put it on the wall.... More 

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WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear Hperkins1014, Thank you for taking the time to share your comments on TripAdvisor about your recent stay at the Residence Inn Mystic. I would like to apologize for the unpleasant odor and cleanliness issues that you experienced at the hotel. I can assure you this is not normal. We get very positive reviews from many guests about their experiences... More 

Rochester, New York
Top Contributor
62 reviews 62 reviews
25 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Residence Inn does a really good job of being predictable. This is not a knock on them. If you've stayed at one, you can expect every other one you stay at to look and feel the same. It's homey, it's familiar, it's comfortable, and all that for a pretty good (sometimes great) price. This property is no different. The only... More 

Was this review helpful? Yes 2
WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear nmhen, Thank you for taking the time to share your experience on TripAdvisor about your recent stay at the Residence Inn by Marriott, Mystic. Although, I am happy to hear that your experience is the same when staying at the Residence Inn brand because of the consistency of the product, I am disappointed that you rated our hotel only... More 

NY
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent hotel comfortable bed and quiet. The breakfast fantastic and all the workers extremely nice and helpful. The pool and hot tub very professionally maintained and grounds immaculate. Would highly recommend for easy sightseeing of Mystic.We had bikes and rode all around right from hotel. A truly lovely time. Thanks Marriott.

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Newport News, Virginia
Top Contributor
106 reviews 106 reviews
23 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 23, 2015

The hotel is located near interstate 95 so it was easy to get places. Check in was a little slow, however the clerk there was friendly. The decor in the lobby was updated - very nice. The gym had 2 treadmills, an elliptical machine and some weights. The guest room was spacious. It felt clean and I felt comfortable walking... More 

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richmond, va
Top Contributor
191 reviews 191 reviews
53 hotel reviews
159 helpful votes 159 helpful votes
4 of 5 stars Reviewed May 20, 2015

When my husband travels and has to work in this area I like to stay in Mystic at the Residence Inn. The service is very good and location is great. My tip is stay on top floor and on the odd side. We usually stay in the one bedroom, the studio is tight for a long stay, for families they... More 

Was this review helpful? Yes 1
Boston, Massachusetts
Top Contributor
145 reviews 145 reviews
21 hotel reviews
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed May 13, 2015

I only stayed one night but I can see how great this would be if you were staying a week or more for business or pleasure. I had a one bedroom suite. The bed was very comfortable. Flat screen tv in the bedroom and the living area. Kitchen area was nice with a full size fridge with freezer. Great for... More 

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