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Residence Inn Mystic Groton

#6 of 13 Hotels in Mystic
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40 Whitehall Avenue, Mystic, CT 06355
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1 room 1 adult
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Residence Inn Mystic Groton
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326 Reviews from our TripAdvisor Community

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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

With me living close to this hotel I frequently stay here for the pool and hot tub. We can bring our dog also. The rooms are always top notch and the pool facilities are also very clean. The dinner and breakfast is amazing. We have had our sons birthday party here the past 3 years nothing huge maybe 8 to... More 

Helpful?
Thank Annie D
Holtsville, New York
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This was our 2nd time staying at this location. The staff are unbelievably helpful and kind. Breakfast and Tuesday dinner was great. Kids enjoyed the pool, but the water could have been a bit clearer. Room was nice as always. There were a few stray hairs found here and there, but everything was comfortable.

Helpful?
Thank Lorraine41681
Southington, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 28, 2015

i called around 3:45 beacuse i knew i was going to be late for check in because we were attending a show at foxwoods casino for 8pm. the gentlemen that i had spoken to said oh no worries just come when you can.. I called again when the show was over to let them kno that i was still going... More 

Helpful?
1 Thank kjoiner138
WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear kjoiner138, Thank you for taking the time to write a review about your experience at the Residence Inn Mystic on TripAdvisor. Please accept my apologies for the inconsistent services you received during your recent stay. I have shared your comments with our management team and associates and they too are disappointed. I can assure you this is not normal... More 

Darien, Connecticut
Level Contributor
322 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 262 helpful votes
4 of 5 stars Reviewed December 23, 2015

Not a lot of 2 bedroom options in Mystic, so back we came to the Residence Inn. Looks like the place had enjoyed a mini-redecoration, most noticeable in the rooms: newish kitchen, new TV's, some new furniture. No complaints. A well run, clean property with friendly and efficient staff.

Helpful?
Thank Cameron06820
Enfield, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 8, 2015

Stayed at the Mystic Residence Inn last weekend. I grew up in the area and return several times a year with my family. I have stayed at other Hotels and they all pale to this property. Staff is great, rooms are renovated and clean. Front Desk Manager could not be more accommodating or helpful. I had not seen him since... More 

Helpful?
1 Thank Ralph W
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 22, 2015

I stayed for three nights and enjoyed it a great deal. The staff were really service-oriented and motivated across the board (desk staff, housekeeping, etc.). They had the most dedicated buffet breakfast staff that I have seen. They cared enough to watch what we were eating or avoiding, check the supplies, and ask if there was anything we needed. They... More 

Helpful?
1 Thank CIO_Traveler
WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear CIO_Traveler, Thank you for taking the time to fill out a review about your experience at the Residence Inn by Marriott, Mystic on Tripadvisor. I have read through your comments and would like to thank you for expressing how great everything was with your stay. The staff work very hard to try and go above and beyond for our... More 

Virginia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed November 15, 2015

Nice place to stay for the family. We stayed in the 2 bedroom suite, which had a living room area in the middle, as well as a kitchen. Breakfast was nice, plenty to offer for everyone. We stayed here while we visited the USCGA, which was close by.

Helpful?
Thank L3815VJlynnb
Crofton, Maryland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 9, 2015

Room was clean and spacious. Jeff at the front desk was friendly and professional. Answered all our questions and got our stay off to a great start. There were good restaurants in the area with plenty of variety.

Helpful?
Thank Mike E
WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear Mike E, Thank you for taking to time to write a review on TripAdvisor about your stay with us at the Residence Inn by Marriott, Mystic. It's great to hear that you enjoyed your stay with us. We strive to make every guest's stay as enjoyable as yours was, I will pass along this information to the housekeeping team... More 

Valley Stream, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 8, 2015

We stayed here for 2 nights last week. Overall we were pretty happy, but then on our second night there we were on our way down to the hotel pool with our 2 and a half year old son and the fire alarm went off, and we had to exit the building. We had to wait outside in the cold... More 

Helpful?
1 Thank Abigail S
WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear Abigail S, Thank you for taking the time to share your experience with us and the TripAdvisor community. I would like to sincerely apologize for the disruption in your stay due to this unfortunate situation and as you noted, our lapse in not addressing it with you directly. During this occurrence we were working to resolve the situation and... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 6, 2015

We were so impressed with our stay. It was comfortable, clean and perfect for our needs. Staff was super friendly and breakfast the next morning was yummy! My only criticisms - and really they are minor - there was no dish soap left in the kitchen and we came in to a half full garbage can under the sink. Nothing... More 

Helpful?
Thank Jen D
WHGGuestService, General Manager at Residence Inn Mystic Groton, responded to this review

Dear Jen D, Thank you for taking the time to fill out a review about your experience at the Residence Inn Mystic on TripAdvisor. I'm very excited to hear that you were very impressed with your stay at the hotel. We strive to make every guests stay memorable and I am glad you were able to experience that part of... More 

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