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Hilton Mystic

3.5 of 5
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20 Coogan Boulevard, Mystic, CT 06355
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431 Reviews from our TripAdvisor Community

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Plantsville, Connecticut
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My husband and I spent a weekend at the Hilton Mystic early last spring. We loved the hotel. The rooms are clean and comfortable. We also enjoyed the lounge area while sipping cocktails by the fireplace and munching on the free popcorn. We ate breakfast in the hotel restaurant. The food was good but over priced. I would rather eat... More 

Helpful?
Thank DawnGS
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for your feedback. I am so glad you and your husband enjoyed our hotel, and the are. Our location is just perfect for a trip to Mystic. Thank you for staying with us and we will see you again soon. More 

Christchurch, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

I would recommend this hotel. It has recently (2015) been refurbished to a high standard and the staff are really helpful. It may not be the cheapest in the area but it is a good location and a great hotel experience.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Robin C
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you! Recommendations from our guests are very appreciated. I am so glad you enjoyed your stay with us. More 

The stixs NH
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here to go to the casino and we had a great time! The hotels beautiful, rooms are spacious and beautiful!! The pools gorgeous! Our room had a few hiccups as it wasn't clean and we had the customer service desk come redo it, so double check your stuff!

Helpful?
Thank alicen19
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for this feedback. I sincerely apologize to you for the cleanliness of your guest room and will review this with our housekeeping team. I am glad to know overall your stay was great. I do hope you will be back to see us again soon. Thank you for staying with us. More 

Huron, SD, United States
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed for 6 nights in the winter (when the rates are cheap) and we could not have been happier.., The hotel has just been renovated and everything is clean and bright. We were especially impressed with every single staff member we dealt with from managers to night housekeeping staff. Everyone was friendly, helpful, not stuffy but just genuinely nice.... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Hilary W
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you!! We are all so glad you had such a wonderful stay with us. We do all we can to ensure our guest feel welcomed. Our location can't be beat, and it is nice to know you were able to take advantage of this. Thank you for staying with us and we will see you again soon. More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

I took a room away from elevator and the walk was quite long. It didn't help much regarding noise since the rooms are not well insulated. The bed was very comfortable and the room was very clean. Bathroom was a bit small but the shower was strong. USB ports on nightstand was a welcome touch. Overall a very good experience.

Helpful?
Thank John Paul G
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for this feedback and for staying with us. Our newly updated hotel is very welcoming and it is always nice to hear our guests enjoy it. Thank you again. More 

1 review
5 of 5 stars Reviewed 1 week ago

This is the 2nd time we've stayed at this location and would definitely recommend it. The staff is very courteous and professional. The hotel is clean and beautiful. The location is convenient to everything in town including attractions for children and adults.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 702peggyr
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for these very nice words on our hotel and team. We are very happy you enjoyed your stay and our great location. Out staff is the best, and we look forward to see you again! More 

Boston, Massachusetts
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Everything was perfect from beginning to end! Very friendly staff at check-in, asked us for floor preference, lobby and lounge were modern but comfy, outside space with fireplaces looked amazing! There was a live band playing til 10pm in the restaurant, which had great drinks and attentive servers. We didn't eat there but the gentleman next to us had a... More 

Helpful?
Thank LenaB8080
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you so much for sharing how much you enjoyed your stay with us, we all really appreciate it. We will see you again soon! More 

Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed during the recent blizzard. The staff was extremely helpful, especially as everyone's plans were up in the air because of the weather. The hotel is lovely, our room was very pretty. and I loved the saltwater pool.

Helpful?
Thank LSAS2010
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you! We are all so pleased you enjoyed your stay, despite the weather. We will see you again soon. More 

Madison, Georgia
Level Contributor
236 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 1 week ago

Survived Winter a Storm Jonas at the Mystic Hilton and overall had a great stay. The staff were friendly and helpful and service was prompt and efficient. Their team an exceptional job clearing snow the night of the storm too and we also enjoyed the restaurant and bar. Rooms were very clean and comfortable as well. Only glitch that prevented... More 

Helpful?
Thank Bosox61
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for this feedback, it is very much appreciated. I apologize for the one issue, we do all we can to ensure a perfect stay and I am sorry we missed this. Thank you for choosing us, and for noticing our great team, it means a lot. I am so glad you would come back to see us, this... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I brought my 7 year old for a weekend mini getaway with friends. We loved the proximity to everything - just off the expressway, across from the aquarium, and there was a Five Guys and Starbucks across the street. Traveling with kids means you appreciate these conveniences! My friends and I wanted connecting rooms so we could all hang out... More 

Helpful?
Thank Jill G
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you! I am so glad you and your family had a great getaway. Our location can't be beat, and it is always so wonderful to read how our guests enjoy that, and our hotel. Thank you for staying with us and we look forward to welcoming you back on your return trip. More 

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