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Hilton Mystic

3.5 of 5
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20 Coogan Boulevard, Mystic, CT 06355
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Hilton Mystic
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Ranked #7 of 13 Hotels in Mystic
A recent review
3 of 5 stars reviewed yesterday
LiveMusicLives Dayville, Connecticut
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714 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dayville, Connecticut
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

I stay at Hilton hotels whenever possible. Although the Mystic Hilton a a decent hotel, the service is not what I expect from Hilton. The property is in decent shape, the room was clean, and the price is reasonable. They are going through a renovation. Upon check-in, the desk clerk was rude. Then, housekeeping was not up to par. We... More 

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Mystic, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

We stayed 2 nights at the Hilton Mystic and upon arrival, they had a sign in the lobby saying they were in the middle of renovations. I was surprised for Memorial Day weekend they did not even stop working. The construction equipment and workers were in the lobby area and we had to walk by the dust and unsightly tarp... More 

Review collected in partnership with Hilton Hotels & Resorts

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Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for your review. My sincerest apologies to you for not having a great stay. Doing renovations is never easy, but updates are needed. I am so sorry you did not enjoy your stay so much you would stay somewhere else. Please reconsider staying with us, I assure you our team would really appreciate you coming back to see... More 

New York, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

I have stayed at this hotel every week for the last 3 years and the service, staff and amenities continue to impress. They just upgraded the rooms and they are working on the lobby and restaurant. Can't wait to see once its ready to go. I would highly recommend this hotel to anyone.

Review collected in partnership with Hilton Hotels & Resorts

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Terri A, General Manager at Hilton Mystic, responded to this review

Aaron R, Thank you for your review!! We are so pleased you enjoy your stays with us. We cannot thank you enough for you your loyalty and staying with us as often as you do. Thank you again! The entire team of the Mystic Hilton appreciates you. More 

Palmyra, NY, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Our reserved upgraded room was located next to the elevator and ice machine. The loud conversations of guests using the elevator throughout the night and early morning deprived us of sleep. We felt like we were staying in the. The hotel was going through an extensive renovation. An At 7:00 am construction crews started working next to our room. We... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Terri A, General Manager at Hilton Mystic, responded to this review

I’m sorry we were not able to provide you with a satisfactory experience during your recent stay and that you had to endure construction. Your satisfaction is very important to us, and we appreciate your feedback about noise. Your comments will help us to correct these issues and make it right. I have also sent you an email in response... More 

Travelers are raving about these Mystic hotels

Bronx, United States
1 review
4 of 5 stars Reviewed 1 week ago

Nice hotel, clean rooms and friendly staff. Perfectly placed for a short walk across the street to Aquarium and Mystic Village shopping and close to the seaport. GREAT indoor pool and gym, friendly staff quiet hotel.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for your review! We are so pleased you enjoyed your stay. Our location is great, it is so nice to see you took advantage of this. Thank you for staying with us and we hope to see you again soon. More 

Mullica Hill, New Jersey
Contributor
17 reviews 17 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Booking a business conference at this hotel only to have things changed on-site. Hotel sold our booked rooms to another venue and put us in smaller accommodations for business conferences, without notice. Hotel currently under construction. Daytime noise. Everything costs extra at this location. Not a great value

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Dear Amy B, I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments. More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Ok stay. Very dated Hilton property. Located across from aquarium. Short 5 minute ride to downtown Mystic. There are many options for meals besides the hotel restaurant. The staff was fine not overly friendly or helpful. I would definitely consider a different option next time. We expected just a little more from Hilton.

Was this review helpful? Yes 1
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for your review. I sincerely apologize to you. To hear you felt we were just OK is inexcusable. We strive to be exceptional, and I am very sorry we did not leave you with this impression. Thank you for choosing us, we are a great location, and I would really like for you to visit us again. Thank... More 

2 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I would like to particularly mention Artie at the front desk. I think I received the best check in I ever experienced. Thank you Artie for making my husband and I feel so welcomed. Hotel is very nice Bartender gave great service. Room was very nice housekeeping kept forgetting a few things but all in all great stay.

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you! We are so glad you enjoyed your stay and our team took such good care of you. Artie truly is an asset to our hotel. Thanks again, and we all hope to see you soon. More 

Top Contributor
65 reviews 65 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

The room appeared clean, the bed was comfortable and there was no Bible (always a plus for this Athiest family) As this was my Birthday trip we had splurged on a whirlpool sweet so I could relax but when I went to use the whirlpool the water was BLUE! There were also pieces of hardware missing off the walls which... More 

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Dear Mrsevilbeetles, We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a... More 

Providence, Rhode Island
Top Contributor
273 reviews 273 reviews
33 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was clean and the rooms seemed to be new. We were really impressed with the pool and the food. It is walking distance to the aquarium. BUT..... For a Hilton we were really surprised by the staff. they seemed indifferent to our needs and they need to put down their cell phones, stop texting and pay attention to... More 

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you so much for your review! I am so pleased you enjoyed our hotel and location. I must apologize for my team, this is inexcusable, and I will definitely be sure to speak to everyone about cell phone use. Our guests are our priority always, and I again apologize that my team left you feeling that this was not... More 

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