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Hilton Mystic

3.5 of 5
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20 Coogan Boulevard, Mystic, CT 06355
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Hilton Mystic
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Ranked #7 of 13 Hotels in Mystic
A recent review
3 of 5 stars reviewed 2 days ago
Sandmama Dubai, UAE
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dubai, UAE
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is undergoing renovation and the setup is awkward. There is no lobby to speak of, the reception desk is a bunch of card tables near some vending machines, its mostly clean but the pool deck was filthy, they are using generic toiletries rather than the Crabtree & Evelyn they advertise. Breakfast is sort of tired. Not bad, just... More 

Review collected in partnership with Hilton Hotels & Resorts

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Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for your feedback. We truly appreciate you staying with us and hope that you will give us another opportunity to Make It Right. Sincerely, Terri More 

Oakland Gardens NY
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a one night stay at the Hilton, on our way to the Cape. I don't quite understand why the other reviewers were surprised that the hotel is undergoing renovations. This information was provided as an Alert right on the Mystic Hilton website. The lobby is being renovated and the check in handled at tables. So what? That didn't... More 

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for your understanding through our construction process, we are pleased that you had an enjoyable stay with us. Hoping to see you again soon. Regards, Terri More 

Manchester, Connecticut
Level Contributor
99 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Got a heads up email quite some time AFTER I made the reservation saying there was renovation going on. Not too happy people in the makeshift lobby when we arrived - but has to be expected during construction. Lots more to be done too, but can't beat the location - walk across the street to Mystic Aquarium and shopping and... More 

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Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for your feedback. We are trying our best to let our guests know about the renovations and to make each stay comfortable. We hope that you will come back to view the final product. Kind regards, Terri More 

Succasunna
Level Contributor
99 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is the 3rd time that I have stayed in the Hilton Mystic Hotel. Although renovations were underway, the activity did not really effect our stay. This hotel is right adjacent to the Aquarium and Mystic Village, so if these are your destinations you cannot beat the location. I plan to return during XMAS and will be interested to see... More 

Was this review helpful? Yes 1
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for staying with us, we truly appreciate your feedback. It is always difficult when going through a renovation and we are trying our best to make each guest's stay as comfortable and without disruption as much as possible. We hope you will return to see the finished product. Kind regards, Terri More 

Mystic CT, United States
1 review
1 of 5 stars Reviewed 1 week ago

I have stayed at the Hilton Mystic in Mystic Ct, for many years. This time my experience was much less than I expected. They have been bought by a new company recently; don't remember who. Requested my usual corporate rate; was told there were no rooms available at that rate. Was put in a room with no working air conditioning... More 

Review collected in partnership with Hilton Hotels & Resorts

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Travelers are raving about these Mystic hotels

Charlotte, United States
1 review
5 of 5 stars Reviewed 1 week ago

A busy weekend at this hotel. Baseball championship and normal Summer time weekend get aways in New England had the hotel capacity booking. The management staff made sure my extended stay due to a short term illness was a priority and my comfort was accommodated for my short term recovery. Good folks with a can-do attitude. Thank you all..

Review collected in partnership with Hilton Hotels & Resorts

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Madison, New Jersey
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed (1) night, and at check in we thought about extending it for another night (before we got to the room)...! We understand the hotel was under renovation and were informed of this a couple days prior to check-in. We apparently were given one of the newly renovated rooms away from the construction. The room was not all that... More 

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tezct, General Manager at Hilton Mystic, responded to this review

Thank you for submitting this review. I sincerely apologize for your recent stay not exceeding your expectations. I will share this with our housekeeping team and we will do all we can to improve. Thank you for staying with us, it is greatly appreciated. More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We recently stayed here 2 nights for a wedding. We weren't told of renovations happening but they didn't interfere with our stay. The location is fantastic, right across the road from Old Mistick Village, and a quick drive or about a 20 minute stroll into the heart of town. The room was very comfortable and staff very friendly. I would... More 

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tezct, General Manager at Hilton Mystic, responded to this review

Thank you for your review. I am so glad you enjoyed your stay in Mystic and our location. We all hope you come back to see us again soon. Thank you for choosing us. More 

Cheshire, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Construction during stay. Limited Bar, Restaurant, breakfast services. Cheap stay. Perhaps why it was so cheap. Hilton Mystic usually is high quality. This time ammenities were limited. Constrsutcion must mena that Customer has to forgoe limited luxury.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
tezct, General Manager at Hilton Mystic, responded to this review

Hi Douglas John C, Thank you for sharing this feedback with us. We are in the process of updating our hotel and will be complete by the end of September. I sincerely apologize for your stay not being exceptional. I do hope you come back to visit us once complete. Thank you for staying with us, it is most appreciated. More 

Charlotte NC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Neither my travel agent nor myself were notified at the time of booking of the MAJOR construction going on at this hotel. My understanding this will take place until end of September 2015. While Im sure the new facility will be nice, I would have opted elsewhere until then. The lounge was moved in the restaurant, the check in desks... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
tezct, General Manager at Hilton Mystic, responded to this review

Thank you for this feedback. I sincerely apologize you were not made aware of the renovations and I will be sure look into this, as we are making every effort to notify all guests. As you mentioned we will be complete in September. I do hop you come back and visit us. Thank you! More 

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