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All 12 Mystic hotels

Hilton Mystic

3.5 of 5 Hotel   |   20 Coogan Boulevard, Mystic, CT 06355
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Hilton Mystic

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63%
Ranked #7 of 12 hotels in Mystic
A recent review
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494 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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English first
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed yesterday NEW

our rooms weren't for 3:00 pm. Their excuse was they aren't ready for summer and still on a winter staff - it's spring break people!!!!! The pool area was clean but there weren't ANY towels and it took them a very long time to restock them.

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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed yesterday NEW

Hotel was clean and staff was friendly and helpful. Our kids loved the pool. Very convenient location. Right across street from aquarium and Olde Mystic Village. I would definitely stay here again while in mystic.

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Phoenix, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We asked for a room with a Jacuzzi, it was down due to some other guest having a brush go down the drain, so we was given a suite with a single tub with a Jacuzzi, plus free breakfast the next morning. This hotel bent over backwards to take care of us. There was a young man by the name... More

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2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Came here for a school break get away. While the hotel is clean and updated the customer service was disappointing . The shuttle service was slow and we had multiple troubles with our key for our room. I had expected much more. Looks nice but disappointed .

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Rochester, NH
Contributor
13 reviews 13 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

we recently stayed at this hotel. Check-in was quick and friendly. Public areas were very clean. Our room was outdated and could have been cleaner. I dropped something on the floor and when I bent over to pick up I saw cheese curls on the floor under the chair I was sitting on. The bathroom floor definitely could use a... More

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CesarP925, Director Of Rooms at Hilton Mystic, responded to this review

Janice T, Thank you for sharing your comments via Trip Adviser. I am truly saddened that you had such a negative experience at out hotel and would like to speak with you personally whenever you have a moment. The number where you can reach me is 860-572-0731 ext. 2560 and I look forward to discussing this stay with you further.... More

fairfield
1 review
1 of 5 stars Reviewed 1 week ago via mobile

They have horrible room service and rude employees. When me and my family stayed here they had no fridge for my son's milk to stay cold no microwave and the heat was not working properly and no complimentary breakfast every hotel that I have been too has a complimentary breakfast and to top it off the people at the front... More

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CesarP925, Director Of Rooms at Hilton Mystic, responded to this review

Alisa2137, As I reviewed your comments via Trip Adviser I wanted to inform you that our hotel will be installing guest room fridges into each room for the very near future. However for any of our guests needing to use a microwave we have one available through the gift shop. We have found that placing microwaves into our guest rooms... More

Shrewsbury
Contributor
20 reviews 20 reviews
19 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for 1 night on our New England tour. The hotel was in a great location right across the road from the Aquarium and Olde Mystic Village. There were lots of amenities nearby too including a Dominos and petrol station. The staff at check-in were nice and friendly and we were allowed to check in early. The room was... More

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CesarP925, Director Of Rooms at Hilton Mystic, responded to this review

XerxesL, I thank you so much for taking the time to fill out a review on Trip Adviser on your recent stay at the Hilton Mystic. As I read through your comments I was delighted to read that you found both the guestroom and service to be top notch. With all comments that we receive we all take the time... More

Kingston, Canada
Contributor
16 reviews 16 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here during the st. Patties parade weekend . Busy and full . Got a clean room in the back corner of a maze on the 4th floor . Room was a little worn and the plumbing and hvac were noisy but al in all decent . For close to $200 I expected more value just cannot justify it... More

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CesarP925, Director Of Rooms at Hilton Mystic, responded to this review

M M, As I reviewed your comments via Trip Adviser I was sorry to hear that you felt it did not have enough value for the amount you paid. We certainly always try and strive to have our guests state the opposite. As far as the rate during your stay we as well as other hotels in the area had... More

1 review
4 of 5 stars Reviewed 3 weeks ago

Hotel needs some upgrading but the service, price and location more than makes up for it. Got a king suite with jacuzzi and the extra $$ was worth it just for the tub experience. Right across from the Aquarium, Olde Mystic Village and a small outlet mall, minutes from Mystic Seaport and downtown this is ideal for any visit to... More

Review collected in partnership with Hilton Hotels & Resorts

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CesarP925, Director Of Rooms at Hilton Mystic, responded to this review

464 Maryannq, I truly appreciate you taking the time to share your recent experience with us on Trip Adviser and I am very happy to read that you enjoyed your stay with us. It is always the goal of every hotel to provide excellent service and value so it is great to read that both were accomplished during you stay... More

Boston, Massachusetts
Contributor
18 reviews 18 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for one night as a resting spot for our trip to Mohegan Sun which is only 20-30 minutes away. The staff was friendly and helpful. Check-in was bumpy but that was more on us for booking through Priceline rather than the hotel. Because we booked 3rd party they gave our room (1 king) to someone else and... More

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CesarP925, Director Of Rooms at Hilton Mystic, responded to this review

bar10521, Thank you for sharing your experience with us on Trip Adviser and letting us know how your recent stay was with us. I am sorry to hear that the room you had requested via Priceline was not properly booked through our hotel however it is great to hear that the staff was able to accommodate you in the end.... More

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Additional Information about Hilton Mystic

Also Known As:
Hilton Mystic Hotel Mystic
Hilton Mystic Hotel
Hilton Hotel Mystic
Mystic Hilton Hotel
Mystic Hilton
Address: 20 Coogan Boulevard, Mystic, CT 06355
Phone Number:
Location: United States > Connecticut > Mystic
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 12 hotels in Mystic
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Mystic 3.5*
Official Description (provided by the hotel):
In the heart of Mystic, Connecticut, just one block from Interstate-95, Conveniently located for both corporate and leisure visitors alike. You’ll appreciate our convenient location as a coastal stopping point between New York City and Boston, MA, filled with historic charm of maritime New England. ... more   less 
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