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All 13 Mystic hotels

Hilton Mystic

3.5 of 5 Hotel   |   20 Coogan Boulevard, Mystic, CT 06355
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Ranked #7 of 13 Hotels in Mystic
A recent review
5 of 5 stars reviewed 2 days ago
Aaron R New York, United States
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636 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York, United States
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

This hotel is great as is has the perfect amenities for someone like myself who is constantly travelling. The gym, pool, breakfast, bar and the surrounding area with restaurants and activities all in walking distance make the hotel the perfect place to stay while away form home. The staff is always friendly and accommodating; Beckie and Sam always make sure... More

Review collected in partnership with Hilton Hotels & Resorts

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1 review
2 of 5 stars Reviewed 5 days ago NEW

I booked my hotel room through hotels.com . I called in the day of my reservation to advise that i would be late checking in, The person on the phone said that is fine and that i still had my room. By time i arrived at the hotel of course my room was no longer available. The hotel graciously put... More

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Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for this response. I sincerely apologize for this lack of service and tremendous inconvenience to you. I would really appreciate the chance to speak with you. I can be reached at 860 572 2500. Again my apologies and look forward to speaking with you. Terri More

North Kingstown, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Great location, good value, very good food and great location. Would recommend this as a place to stay for business or a family vaction spot. You should definitely check out the seaport on your visit. Also, this location is great for walking various sights.

Review collected in partnership with Hilton Hotels & Resorts

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Pennsauken, United States
1 review
5 of 5 stars Reviewed 1 week ago

The overall stay was enhanced by a clean, well kept hotel with a friendly staff. During our stay we were surrounded by rooms of families with children. This made for a door slamming, running around banging on walls, yelling and laughing of children experience each night of our stay. The rooms could be a more noise resistant.

Review collected in partnership with Hilton Hotels & Resorts

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Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for your review. I sincerely apologize your stay was not the best due to noise. We are renovating this winter, and are looking at ways to minimize noise in our halls. Again my apologies. I am so pleased my team helped to make up for it. Thank you for choosing us, and I do hope you will visit... More

Mahwah, New Jersey
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

I'm a hilton honors member so chose to stay at this Hilton for my son's parent's weekend at college. The room was filthy. The carpets were so stained that I went back down to the front desk to complain and see if there was another room I could stay in. The front desk lady was not helpful and just remarked... More

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Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for this feedback, and my deepest apologies. We want all of our guests to be treated special, and have a stay that exceeds their expectations, and especially our Honors guests. We will be renovating in the winter, however this is no excuse for my team not going above and beyond. Again I apolgize and will be sure to... More

United States
1 review
4 of 5 stars Reviewed 1 week ago

Basic room, nice and clean. Comfortable bed. No mini refrigerator. A/C + heat could be quieter, as most hotels units are worst. TV could have a channel preview menu instead of having to go through each channel to see what's on.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Hello Scott M, Thank you for your review. Your feedback is so appreciated. We are so pleased overall you enjoyed your stay. We will look at the items you mentioned and improve. We will be renovating and one thing we are looking at is friges in all of our rooms, based on feedback from guests like you. Thank you again,... More

New York City, New York
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

i stay at a lot of Hilton hotels and this is by far one of the most disappointing. It it more on the level of most Doubletree hotels. it is more suited to leisure travelers. There are few elite benefits. No lounge. I was not greeted as a Diamond member however there were two bottles of water and chocolates in... More

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for your review. Your feedback as a Diamond member is most appreciated. I sincerely apologize for us not giving you a memorable stay. We do not ever wish for our guests to choose another hotel over us. We will in fact be renovating this winter all of our lobby and restaurant as well as our guest rooms. I... More

1 review
5 of 5 stars Reviewed 2 weeks ago

Our stay was very enjoyable. The room was very clean and comfortable, great service from the front desk while booking our last minute stay in Mystic. Very kind and accommodating staff. We even got extra pillows for free :)

Review collected in partnership with Hilton Hotels & Resorts

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Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for your review! Mystic is such a great place to visit. We are so pleased you enjoyed our hotel. We hope to see you again soon. More

Whitinsville, MA, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I enjoyed my stay at the Mystic Hilton the employees were very nice an helpful about the area. There is a very friendly feel to the proprty and I heard they will be going through renovation soon. Cant wait to see them. the Beds where very comfortable and the rooms quiet. Breakfast Buffet was plentiful and tasty I will go... More

Review collected in partnership with Hilton Hotels & Resorts

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Terri A, General Manager at Hilton Mystic, responded to this review

Thank you Wendy E for your great review of our property! Our team is friendly, and loves taking care of our guests. We will be renovating this winter our entire hotel. All of us look forward to you visting us again soon. Thank you for choosing us. More

Springfield, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Was at this hotel for a weeklong business meeting. Staff could not have been more helpful; amenities were great; room condition great. All staff from management down was attentive to our needs. Excellent nearby dining options as well as in-hotel options. Would definitely stay here again.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for your review! The entire team is thrilled you enjoyed our hotel and your time in Mystic. To know our guests will be back makes our day. Thank you for choosing us and we look forward to welcoming you back again soon. More

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Additional Information about Hilton Mystic

Address: 20 Coogan Boulevard, Mystic, CT 06355
Phone Number:
Location: United States > Connecticut > Mystic
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Mystic 3.5*
Number of rooms: 182
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Also Known As:
Hilton Mystic Hotel Mystic
Hilton Hotel Mystic
Mystic Hilton Hotel

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