Have stayed at the Hilton several times in the past and looking forward to the upcoming refurbishment the hotel is supposed to undergo. In the meantime, it serves its purpose and we enjoy the hotel and its proximity to the area sites. Now, this visit, we happened to stay on Saturday night April 28th and right around 2am all heck... More

We recently stayed here for the weekend while visiting with some friends in Mystic CT. I've stayed here a few other times in the past, but it's been awhile, and the hotel is starting to show its age a bit. All the staff we interacted with were very friendly. We asked for bed rails and someone arrived with them within... More

We could literally hear the man in the room above us walk to the rest room, put the seat up and flush. The toilet seat slamming down woke my son out of his sleep! The phone didn't work to call the front desk. Had to use my cell. They offered to call the occupant above us. Did not fix the... More

I spent a three day week in this hotel thispast week attending a conference. I have been here numerous other times. This time the room was dirty with soda caps left behind the dresser. The rugs in the room and in the third floor hallways are worn to the point there is excess rug. (hazard). The daily cleaning of the... More

This hotel is the only full service hotel in the area, and I think because of the lack of competition, they are really lacking in some areas. For example, the fitness center smells of pool chemicals, the restaurant is barely renovated, and the housekeeping service spotty. We'll likely stay here again, but I wish there was another option... maybe the... More

The hotel is very nice and clean. Pool area was flooded though. They have 2 places to eat. One for lunch and dinner, which we do not use. The breakfast area was lacking. The food buffet we did use. The food was just okay. The staff seemed a bit put out that they had to work a little. They were... More

Our room was spacious, nicely decorated and clean. It had an in-room air conditioner, which I do not love, as these things are always loud as they kick on and off, but I carry ear plugs, so it's no problem. The pool is small, maybe 40'x25'. One of the times we looked in on it, it was standing-room-only in the... More

This standard Hilton is roadside and directly next to the Mystic Aquarium and adjacent Mystick Village. There is nothing great or horrible about this property. The public areas look dated and are indesperate need of a makeover, the restaurant is poorly run and the parking lot is your view. The rooms, newly renovated, are comfortable and well equpied. The beds... More

I came in about 10p. There was one person working at front desk so I had to wait until he checked in a family in front of me, answer the phones (twice), and then checked me in, and upgraded for for Diamond HHonor upgrade. No problem with the desk clerk - just seemed like maybe he could have used some... More