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Hilton Mystic

3.5 of 5
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20 Coogan Boulevard, Mystic, CT 06355
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1 room 1 guest
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783 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mystic, Connecticut, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed yesterday NEW

BEWARE if you are thinking about booking an event at the Mystic Hilton!!! Their customer service is absolutely deplorable. Our high school class representatives initially started working with a sales associate at the Hilton who was pleasant, reasonable and willing to work with our group. Strictly by chance, when calling to talk with this sales associate, we were informed that... More 

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Than you. I would definitely like to speak to you in person about this. Please give me a call at your convenience. Terri Almond 860 572 2500 More 

Stonington, Connecticut
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed yesterday NEW

The Stonington High Class of 1966 worked for over a year to plan our 50th reunion for next September here. At first, the deal was pleasant and the person who was the banquet manager was very helpful. Then, simply because I wanted to follow-up on placing our deposit with doing a bit more planning, I called and learned that there... More 

Was this review helpful? Yes 1
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you and our sincere apologies for this inconvenience while planning your reunion. I would like to speak to you in person about this to get more details. Please give me a call at your convenience. Terri Almond 860 572 2500 More 

Travelers are raving about these Mystic hotels

Union, New Jersey
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Everything was perfect. Room was clean. Bedroom was also very comfortable. Was located in the last room on the 4th floor which was a far walk but was very quiet and the air conditioners work the best. Near the elevators the air in the hall appeared to be not working. The lobby was still under construction but should be done... More 

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you. We really appreciate this feedback and are so glad you enjoyed your stay. Our location is the best. Thanks again! More 

Massapequa, New York
1 review
4 of 5 stars Reviewed 2 days ago NEW

We knew the hotel was undergoing renovations when we booked our room. We were able to check in and select our room the day before our trip using the Hilton Honors app. Very easy to do. We arrived an hour before check-in and received our room keys and were in our room in less than 10 minutes. Staff was always... More 

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you! We are all pleased you had an enjoyable stay. We look forward to seeing you again soon. More 

Danbury, Connecticut
Level Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My family and I have stayed at this hotel at least 15 times. I hate that we've never once been welcomed as return visitors. That being said, it is a clean, centrally located hotel with food service and a nice indoor pool for the kids. We were here in the midst of a renovation, but weren't disturbed by noise or... More 

Was this review helpful? Yes 1
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for this review. I sincerely apologize for my team not exceeding your expectations. I appreciate you sharing all of this feedback. We are just about done with all the updates. I will be sure to share your comments so we can improve. I do hope you will be back again. More 

Abu Dhabi, United Arab Emirates
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have stayed at this hotel in the past for its very convenient location. They are renovating (a good thing) and it was not an issue for us. Check in was smooth. We stayed in a renovated section and the room was very nice, comfortable and clean. Staff was very attentive. We'll be back again next year!

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Hi Adrienne L, Thank you for letting us know about your recent stay. We are so pleased you enjoyed yourself. We were in need of updating, and are creating a fantastic transformation. All of us look forward to seeing you again soon. Thank you for choosing us! More 

North Branford, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Hotel was under construction, temporary tables for check in, sort of not too friendly clerks.Nasty oder in the hallway. Currently would not recommend staying there until all construction is completed.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for this feedback. My sincere apologies for our front desk team, I will definitely share this feedback with them. We are very excited about the updates we are making, and do hope you come back to see us when we are complete. Thank you again. More 

Westchester County, New York
Level Contributor
73 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Ok so here's my experience during my trip- I asked for a renovated room- didn't get one but whatever they were pretty crowded. They were set up in the hallway for check in and you could see they were scrambling. I got to the room and the light was broken. I asked for a replacement bulb and it was fixed... More 

Was this review helpful? Yes 1
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for this review. My sincerest apologies to you for this. I assure you we will share this with the team so that we may improve. I am very sorry your stay was not exceptional. I do hope you will be back to see us again. More 

New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The alert posted about construction wasn't the issue. My child was injured in a newly renovated room when the metal clothes bar fell off the shower wall and hit him in the head. Bathroom electric outlet was not secure either. I have photos.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for this feedback. We would greatly appreciate you contacting the hotel directly. Sincerely, Terri Almond 860 572 2500 More 

Wood Ridge, New Jersey
2 reviews
4 of 5 stars Reviewed 1 week ago

When I booked my stay at the Hilton months ago, it clearly stated on the website they are going through renovations. I was nervous reading people's reviews, but the staff assured me they will do everything possible to make sure I enjoy my stay including free breakfast for my family. I decided to hope for the best and keep my... More 

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you so much for your review. I am so pleased to read you enjoyed your stay. Thank you. I do hope you will be back to visit again soon. More 

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