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Hilton Mystic

3.5 of 5 20 Coogan Boulevard, Mystic, CT 06355
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Hilton Mystic
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Hilton Mystic
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681 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Topeka, Kansas
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars NEW via mobile

We stayed at the Hilton on a snowy day in February. The hotel is dated, the rooms need a little TLC. That said, the rest of the stay is great. The pool is medium sized, but has no shallow end for kids. They love it anyways. Room service food was excellent and fairly priced.

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Dear Urikim, Thank you for your review. We will be doing updating to our hotel this winter, and it is going to be quite a transformation. I am so pleased overall you enjoyed your stay and our team took great care of you. Please come back and visit us soon. Thank you for choosing us! More 

New York, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

After staying at many hotels in the area over the past 2 years the Hilton Mystic continues to prove they are the best. I have been staying here weekly for over 2 years now and whenever I go to another hotel I miss it. The people (especially Sam and Beckie) are always so welcoming, the facilities have everything you need... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Hi Aaaron R, Thank you! We are so grateful to know you choose us again and again. We are certainly the best location in Mystic, and we like to believe we are the best hotel! Thank you! We will see you again soon. More 

gardner, United States
1 review
5 of 5 stars Reviewed 1 week ago

stayed for the night to go to Foxwoods had an awesome experience. Would definetly stay again. Gentleman at the front desk was very helpful gave us the numbers for cabs since the shuttle was down due to bad weather. Very polite staff and very helpful. We ordered breakfast in bed it was the best part of the entire trip.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Hi Stormy M, Thank you for letting us know about your awesome stay! We are so happy to read when our guests enjoy our hotel. Thank you for choosing us and we will see you again soon. More 

Warwick, Rhode Island
2 reviews
2 of 5 stars Reviewed 1 week ago

I so agree with the below reviews. Hallways freezing, pool luke warm and cloudy, pool area had the same food and band aids the person wrote about below but we were here 3 days later, filthy bathroom in pool area, fitness room doesn't have anything to wipe down machines.....I think that's enough although I have much more to say..I expected... More 

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Terri A, General Manager at Hilton Mystic, responded to this review

Dear Maureen M, I sincerely apologize for your recent stay with us. I assure you, this is not an example of our service. I greatly appreciate you sharing this with us so I can review with my team and make improvements. Again, I sincerely am sorry for your experience. I do not ever want to hear a guest does not... More 

westerly, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great Stay. Very Clean rooms. Friendly Staff. Would stay again. Great recommendation for a relaxing get away. Amazing food. The information at check in was minimal but did not change how awesome our stay was.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Hi Brianna L, Thank you for sharing with us how much you enjoyed your stay. Our location is the best. We appreciated you staying with us and hope to see you again. More 

1 review
4 of 5 stars Reviewed 1 week ago

Arrived for a 2 night stay after a week of very heavy snow in the area and it was still coming down. Room was nice, comfortable bed with warm down comforters. Shuttle service was available to area places to dine as long as roads were okay. Breakfast buffet was fine and room service very quick.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for letting us know about your recent stay. It is nice to read you enjoyed your stay while trying to stay out of the snow. I hope we will see you again. Thank you for choosing us. More 

Albany, New York
1 review
5 of 5 stars Reviewed 1 week ago

Very elegant, much more like a fine hotel than motel, but not expensive. Friendly staff and cozy accommodations. Fitness room was great. Bar and restaurant areas very nice, we were there in freezing cold weather and the fireplaces made the stay extra nice. Best of all the hotel is right across the street from the aquarium and the inclusion of... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Dear janerite, Thank you for sharing this feedback! We are so pleased you enjoyed your stay while visiting Mystic. We are such a great location. Thank you for choosing us and we hope to see you again soon. More 

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago

I did just write to hotel staff. But after reading a previous post about the pool. I have to agree that the pool and that area needs attention. Lukewarm, cloudy water. Same messy area with water towels bandaides and food all around. Un supervised loud rude birthday party children. Not allowing for others to swim or relax. Breakfast buffet is... More 

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Dear berks4fun, Thank you for taking the time to share this feedback, it is greatly appreciated. We certainly value this and are making improvements based on this. We know you have many choices, and want you to choose Hilton every time. Thank you again, and I do hope we will see you again when in the Mystic area. More 

Roanoke, Virginia
Senior Contributor
24 reviews 24 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago

The hallways were cold when we checked in but it was a very cold night I didn't realize how poorly heated the hotel was in general. Woke up in the middle of the night and we were freezing. We had a long trip to get there and didn't feel like calling the office for help. Aren't Hiltons supposed to be... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Terri A, General Manager at Hilton Mystic, responded to this review

Dear Mr. Davis--Thank you for sharing this feedback. I appreciate you emailing me back. I do hope you will give us another try. Please do not hesitate to reach out to me. Terri More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I have to say that the staff is caring, considerate, warm, understanding, and has made my stay here a 5 star first class experience, from check in to check out. I wish that I could put into words just how wonderful its been here. I think that Hilton should model all there facilities like this one, truly , all of... More 

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Hello jaybo 1966, Thank you so much for your very kind words! We are so appreciative. It is our greatest goal that every guest leaves with their stay exceeding all expectations. Thank you for letting us know what a great stay you had and sharing what a great team we have here at the Hilton Mystic. We hope to see... More 

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Additional Information about Hilton Mystic

Address: 20 Coogan Boulevard, Mystic, CT 06355
Phone Number:
Location: United States > Connecticut > Mystic
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Mystic 3.5*
Number of rooms: 182
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Also Known As:
Hilton Mystic Hotel Mystic
Hilton Hotel Mystic
Mystic Hilton Hotel
Hotel Style:
#2 Business Hotel in Mystic

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