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All 12 Mystic hotels

Hilton Mystic

3.5 of 5 Hotel   |   20 Coogan Boulevard, Mystic, CT 06355
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Ranked #7 of 12 hotels in Mystic
A recent review
5 of 5 stars reviewed yesterday
Therese L Fort Edward, United States
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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English first
Fort Edward, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Right across from Mystic Aquarium and Mystic Village with an indoor pool, Mystic Hilton will keep everyone occupied. There is an intimate movie theater in the Mystic Village, as well as a few restaurants nearby. For fancier dining, venture down into Old Mystic.

Review collected in partnership with Hilton Hotels & Resorts

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

When we arrived at the Hilton at 5. We were told our room was not ready. Check in is at 3. We were told it would be 20 minutes. After waiting in the car and arriving back at the front desk we were told that the room was in fact ready when we arrived but it was a computer error.... More

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2 reviews
4 of 5 stars Reviewed 6 days ago NEW

We booked this hotel for a 2 day get away with friends. We got a great rate- $129 including breakfast free for adults. Although the rooms weren't ready at 3:00, we requested adjoining rooms and they got them for us. The rooms are small, but very clean and updated. Caesar, the manager was very nice and helpful. The pool was... More

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CesarP925, Director Of Rooms at Hilton Mystic, responded to this review

Lorgese10, I thank you very much for posting your Hilton Mystic review on Trip Adviser. Overall I am glad to see that you enjoyed our location and helpfulliness of staff. We certainly take all guest feedback very seriously and we recently shared your comments with all of our staff members to make them aware of how they effect each guest's... More

Rhinebeck, New York
1 review
1 of 5 stars Reviewed 6 days ago NEW

I have never been more disguised with a hotel in my life. First off, we chose the Hilton thinking it would be clean and because it had an indoor pool. When entering the pool area, there was no chlorine smell and the floor was very dirty. Once we looked in the pool the water was murky and cloudy, you couldn't... More

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New York City, New York
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I thought that this hotel would be much nicer than it actually was. Now this is clearly my mistake, but I thought that each room had at least a refrigerator -- it did not, and this was disappointing, considering we were travelling with children and it is very convenient to have a fridge. Most hotels these days have fridges in... More

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

our rooms weren't for 3:00 pm. Their excuse was they aren't ready for summer and still on a winter staff - it's spring break people!!!!! The pool area was clean but there weren't ANY towels and it took them a very long time to restock them.

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CesarP925, Director Of Rooms at Hilton Mystic, responded to this review

TAG1132, In reviewing your comments there are certain things that do not seem to match up. I would like to speak to you personally on them so any confusion can be clarified. Particularly the comment about not being ready for summer and still being on Winter Staff? We are not into our high or low season at this time. Our... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel was clean and staff was friendly and helpful. Our kids loved the pool. Very convenient location. Right across street from aquarium and Olde Mystic Village. I would definitely stay here again while in mystic.

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CesarP925, Director Of Rooms at Hilton Mystic, responded to this review

BrittneyE, Thank you very much for taking the time and posting a comment on Trip Adviser on your stay here with us. I am very happy to read that you enjoyed your stay here with us and loved the covenant location across that street from the Aquarium. We certainly look forward to having your family stay with us again and... More

Phoenix, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We asked for a room with a Jacuzzi, it was down due to some other guest having a brush go down the drain, so we was given a suite with a single tub with a Jacuzzi, plus free breakfast the next morning. This hotel bent over backwards to take care of us. There was a young man by the name... More

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CesarP925, Director Of Rooms at Hilton Mystic, responded to this review

Giants18, I thank you very much for taking the time and sharing your feedback on Trip Adviser. I appreciate your feedback on this recent stay you had with us and we have already shared your comments with the manager on duty. Overall I am happy to hear that we were able to take care of your issues while you were... More

monroe, United States
1 review
4 of 5 stars Reviewed 1 week ago

This is a great Hotel for the price! Right across the street from the Mystic aquarium. I would definitely recommend the meeting facilities. Service is top quality and the staff is always available to meet your business needs.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
CesarP925, Director Of Rooms at Hilton Mystic, responded to this review

Nancy M, Thank you very much for taking the time and posting such a great review of the Hilton Mystic on Trip Adviser. I am delighted to see that you enjoyed our location, staff and overall service. We truely care for each and hevery guest's experiance here with us so we are just so happy that you had a wonderful... More

2 reviews
3 of 5 stars Reviewed 1 week ago

Came here for a school break get away. While the hotel is clean and updated the customer service was disappointing . The shuttle service was slow and we had multiple troubles with our key for our room. I had expected much more. Looks nice but disappointed .

Was this review helpful? Yes
CesarP925, Director Of Rooms at Hilton Mystic, responded to this review

CapeCodKim, As I reviewed your comments I was sorry to see that our customer service fell short of your expectations. I would certainly like to know more about how we were not able to meet your needs and any areas that could have improved on. We certainly take any and all feedback very seriously so please feel free to contact... More

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Additional Information about Hilton Mystic

Also Known As:
Hilton Mystic Hotel Mystic
Hilton Mystic Hotel
Hilton Hotel Mystic
Mystic Hilton Hotel
Mystic Hilton
Address: 20 Coogan Boulevard, Mystic, CT 06355
Phone Number:
Location: United States > Connecticut > Mystic
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 12 hotels in Mystic
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Mystic 3.5*
Official Description (provided by the hotel):
In the heart of Mystic, Connecticut, just one block from Interstate-95, Conveniently located for both corporate and leisure visitors alike. You’ll appreciate our convenient location as a coastal stopping point between New York City and Boston, MA, filled with historic charm of maritime New England. ... more   less 
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