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All 12 Mystic hotels

Hilton Mystic

3.5 of 5 Hotel   |   20 Coogan Boulevard, Mystic, CT 06355
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Ranked #7 of 12 hotels in Mystic
A recent review
5 of 5 stars reviewed yesterday
Marie S Walden, New York
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578 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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English first
Walden, New York
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I accidentally booked the wrong dates at the Hilton Mystic. When we arrived last Saturday, I found out that the dates were wrong and the hotel had no available rooms. Sam Weisbuch, the From Office Manager, got on the phone and called all the Hilton's in the area and managed to find the last room available. Had we stayed in... More

Was this review helpful? Yes
Danbury, Connecticut
1 review
2 of 5 stars Reviewed 6 days ago NEW

We stayed at the Hilton Mystic for a long weekend over the summer. The room: In our 3 day/4 night stay our room was not cleaned 1 time! To be fair we have small children so our schedule was a bit different, but all 3 days we came back to the room around 1-2pm and housekeeping had not re-freshed the... More

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for sharing feedback on your recent stay at our hotel, our guests feedback is so important to us. I sincerely apologize for the lack of cleaniness in your guest room and our pool area. This is embarassing, and is unacceptable. We know how important it is to come back to a clean room after working or seeing the... More

Mystic, United States
1 review
5 of 5 stars Reviewed 1 week ago

Our stay was one of relaxation and pleasure. We had been to Mystic about twenty years ago and remembered how peaceful it was. Checking into the Hilton was very easy. We were pleased with our accommodations and Samantha made it quite simple for us giving us directions into the town and what was available to us. On another visit to... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Dear Stephen M, Thank you for your perfect review! Our team loves taking care of our guests, and to read how much you enjoyed your stay makes all of ours day! Thank you again and Happy Anniversary!! More

1 review
1 of 5 stars Reviewed 1 week ago

My daughter and I checked into this hilton to find that both beds we're damp and mold on the shower curtain. I called the front desk and they sent up housekeeping with new bedding, which to my surprise was also wet. The nice guy from housekeeping said that this is how they come out of their dryer. .unreal. We went... More

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Dear Fay R, Thank you for your review. I am so very sorry for the experience you had at our hotel, this is not the service we provide for our guests. To read you found another hotel, and that you will not be back is extrememly disappointing and embarassing. I again apologize, and would greatly appreciate you contacting me for... More

weastbury
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

It was okay only decent the room was pretty clean and the staff was nice and helpful but there where a few problems in a one place there was a little pealing wallpaper and the furniture was a bit old and chipped and the shades had a tear in them. But the biggest problem was there was a big burn... More

Was this review helpful? Yes 1
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for your review! We are very appreciative of your feedback, and will look into each item. We will be renovating over the winter, and when you come back to see us our hotel will be even better than it was for this stay. Thank you for choosing us, and thank you for your comments, we will be eager... More

New Canaan, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Our room was a "mini suite" but it was not really that at all. And the room quality was no better than cheaper hotels, to be honest. The restaurant, on the other hand, was very good. But the pool was far too cold for children (or adults). The fitness center was tiny and really not usable. The location was great,... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for your review. I sincerely apologize for your stay not exceeding your standards, our team loves taking care of our guests, and we appreciate you letting us know what a great job they did. We will be sure to look at the temp of our pool and adjuct accordingly. We will be renovating, and the fitness center is... More

Fishers Island, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The only place to stay for business and pleasure in southeast Connecticut! The staff is welcoming and professional. From the front desk to restaurant and bar staff they go out of their way to make sure you are well taken care of. My business also holds regular functions and they are top notch. Great job by all!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you Gina S. for your great review! We are thrilled to read we are your go to hotel for meetings. Thank you very much for your business, it is greatly appreciated. More

South Plainfield, New Jersey
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here last October for a long Columbus Day weekend and will skip this one this year. I would have to agree with other reviewers that this is not what I expected from a Hilton property. (The Doubletree hotels have been one of our favorites in the past). The ceilings and rugs were stained and the bathroom ceiling tiles were... More

Was this review helpful? Yes 1
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for your review. I sincerely apologize for your stay not being up to standard. We do plan on renovating this winter, to update our rooms. I do hope you will give us a try for your next trip, so you are able to see what a great hotel we are. Thank you again. More

North Branford, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Overall the hotel serves it purpose but it certanly does not meet the normal Hilton standards. The first room was unacceptable because the rug was completly soiled that we were afraid to stay in the room. The second room we were given was better but lacked cleaniness. Also the room a/c was so noisy could not sleep, had to to... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Terri A, General Manager at Hilton Mystic, responded to this review

Dear William D, Thank you for giving us feedback on your recent stay at our hotel. I sincerely apologize for the conditaion of your guest room, this is unacceptable. We will share this with the housekeeping team so they can improve. The entire team wants our guest to have nothing but an exceptional stay, and I again apologize we did... More

Phoenix, Arizona
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Really odd shape design for the interior architecture. The hallways were very narrow and the business office slash lounge area, (wasn't sure what it was suppose to be) was also very narrow. Very weird feeling. What was the deal with the wasted and confusing use of the back of building parking and entry space. There's this huge parking area in... More

Was this review helpful? Yes
Terri A, General Manager at Hilton Mystic, responded to this review

Dear arizonatrip, Thank you for sharing feedback on your recent stay with us, it is greatly appreciated. You bring up some great points, we will be renovating in the winter and will look into the items you mentioned to see if they can be implemented and make all of our guests stay even better. Thank you again, and we hope... More

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Additional Information about Hilton Mystic

Address: 20 Coogan Boulevard, Mystic, CT 06355
Phone Number:
Location: United States > Connecticut > Mystic
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Mystic 3.5*
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Also Known As:
Hilton Mystic Hotel Mystic
Hilton Hotel Mystic
Mystic Hilton Hotel

97 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
In the heart of Mystic, Connecticut, just one block from Interstate-95, Conveniently located for both corporate and leisure visitors alike. You’ll appreciate our convenient location as a coastal stopping point between New York City and Boston, MA, filled with historic charm of maritime New England. ... more   less 
Number of rooms
182

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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