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All 12 Mystic hotels

Quality Inn

2.5 of 5 Hotel   |   9 Whitehall Avenue, Mystic, CT
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33%
Ranked #10 of 12 hotels in Mystic
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196 people have reviewed this hotel

Traveler rating
    17
    44
    50
    32
    53
See reviews for
78
54
3
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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Sherrill, New York
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

This is an older hotel that is in the process of updating. The bedding was new. Sheets, Blankets, Spread. The mattress was very comfortable. Room was clean But some little things in need of a handy man. Pipes drained slowly. We reported at checkout to a very nice girl at desk who seemed like she was going to make sure... More

Was this review helpful? Yes
Collins J, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. We're happy that you enjoyed the new bedding and our breakfast! We truly value you as a guest and hope that you'll stay with us again in the future. Thank you for your feedback, it's very important to us! - JoAn Collins More

Sherburne, New York
Contributor
16 reviews 16 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The reason we weneded up booking this hotel was because it was the only one we found with an adjoining room option in our price range in Mystic, when traveling with kids and getting a seperate room we love the idea of them coming into our room with out constantly going into the hallway! The breakfast was very tasty, they... More

Was this review helpful? Yes 2
Collins J, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. Our staff will be delighted to know that they met your expectations! We're happy that you enjoyed the breakfast and the pool. We truly value you as a guest and are looking forward to your next visit with us. Thank you for your feedback,... More

Monroe, NC
Top Contributor
67 reviews 67 reviews
31 hotel reviews
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed 1 week ago

There are really great things about this hotel and really bad things. First- the people are really nice that work there. The breakfast is also one of the nicer ones I've been to. There were 2 or 3 people staffing the area making sure it is clean and well-stocked. There are more food varieties. The cereals were "real"- meaning real... More

Was this review helpful? Yes 2
Collins J, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. Our staff will be delighted to know that they met your expectations! We're happy that you enjoyed the breakfast and also the cleanliness of your sleeping room. But we're truly sorry that the rest of your stay wasn't a satisfactory one. The hotel is... More

Stamford, Connecticut
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

A gem of a hotel. Part of the Choice Hotels chain mean you either get less than what you pay for or more than what you pay for. This hotel was close by 5 other hotels and although it doesn't have an elevator, it far exceeded any of my expectations for a chain hotel at the price I paid. Clean... More

Was this review helpful? Yes
Collins J, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review regarding your recent stay. Our staff will be delighted to know that they met your expectations! We're happy that you enjoyed the comfort of your room and also our pool and breakfast. We truly value you as a guest and hope that you'll stay with us again in the future.... More

New York City, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

A travel site screwed up my reservation but Stephanie and Susan were able two find me a room in the hotel without missing a beat. the room if they put me in was even better than what I had originally booked. I would definitely stay here again. Great service.

Was this review helpful? Yes
Collins J, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review regarding your recent with us. Stephanie and Susan will be delighted to know that they met your expectations! We're happy that you had an enjoyable stay with us. We truly value you as a guest and hope that you'll stay with us again in the future. It's guest like yourself... More

Danbury, Connecticut
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Stayed a few days with my daughters. All staff we encountered were helpful and eager to please. The free breakfast was good. Many choices both hot & cold. Breakfast staff worked very hard to replenish, clean and offer help. Our room was ok. Bed was clean, flat screen TV worked as did the AC. Odd "older" outlets on wall--some not... More

Was this review helpful? Yes
Collins J, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. Our staff will be delighted to know that they met your expectations. We're happy to know that you enjoyed the breakfast. But we're sorry that the rest of your stay wasn't as pleasant. We truly value you as a would love the opportunity to... More

Hyde Park, New York
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff was very friendly and helpful upon arrival. Gave us maps and directions to places we wanted to go to. Coffee in lobby 24 hrs. We had an incident with our room in the middle of the night and Manager Michael went above and beyond to fix it for us. The hotel is in a good location, interstate, restaurants and... More

Was this review helpful? Yes
Collins J, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. Michael and the rest of the staff will be delighted to know that they met your expectations. We're happy to know that you had an enjoyable stay with us. We truly value you as a guest and are looking forward to your next visit!... More

West Springfield, Massachusetts
Contributor
19 reviews 19 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Where to begin, well we stayed at the Quality inn at Mystic for a small family getaway. I picked this hotel because it was a reasonable price and reviews said the staff was friendly and the hotel was finishing renovations. Well the staff was nice that is true, but the hotel should be shut down and completely redone. The lobby... More

Was this review helpful? Yes 1
Collins J, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review regarding your recent stay at the Quality Inn. Our staff will be delighted to know that they met your expectations! We're sorry to hear that the rest of your stay wasn't an enjoyable. We truly value you as guest and would love the opportunity to earn your business again once... More

Leominster, Massachusetts
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Every hotel in the area was booked so we had no choice.The front desk was friendly and helpful.even offered to show us where our room was. The room was clean enough but outdated. Very quiet as it faced an outside courtyard. When we came in none of the 3 lamps workrd. My wife said "do you think they are unplugged?"... More

Was this review helpful? Yes 1
Collins J, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review on our recent stay with us at the Quality Inn. Our staff will be delighted to know that they met your expectations. We're sorry that the rest of your stay wasn't as enjoyable. We truly value you as a guest and would love the opportunity to earn your business again... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014 via mobile

This motel was way beyond my expectations. The room was the cleanest I have ever seen and at 73 years old I have been around the world. The staff was extremely friendly and helpful. The pool is well kept and the courtyard is well manicured The breakfast is all you could ask for-hot and cold. I am looking forward to... More

Was this review helpful? Yes 1
Collins J, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review on your recent stay at the Quality Inn Mystic. Our staff will be delighted to know that they met your expectations. We're happy to know that you had an enjoyable stay with us! We truly value you as a guest and are looking forward to seeing you during your next... More

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Additional Information about Quality Inn

Address: 9 Whitehall Avenue, Mystic, CT
Phone Number:
Location: United States > Connecticut > Mystic
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn 2.5*
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53 photos of this hotel

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Located right off I-95 in Mystic Connecticut, the Quality Inn has all the amenities to make your trip a sucessful one! We have a large indoor heated swimming pool,24 hour fitness and business center. We have La Luna restaraunt and bar. Also we have a compimentary hot breakfast in the morning. ... more   less 
Number of rooms
120

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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