We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 13 Mystic hotels

Quality Inn

2.5 of 5 Hotel   |   9 Whitehall Avenue, Mystic, CT
Hotel website
Hotel deals
Hotel amenities
Special Offer
Choice Privileges Points
Quality Inn
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save Saved
You added Quality Inn to your Saves list
34%
Ranked #11 of 13 Hotels in Mystic
Write a Review

205 reviews from our community

Traveler rating
    20
    45
    52
    33
    55
See reviews for
82
56
3
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
  • All months
    (205)
  • Mar-May only
    (35)
  • Jun-Aug only
    (88)
  • Sep-Nov only
    (61)
  • Dec-Feb only
    (21)
All months
Niskayuna, New York
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

We arrived and checked in and were put in room 185. The room was filled with the smell of mold which made my girlfriend have a reaction. The desk told me they had lost to roof to that building during hurricane Sandy!! So water must have come into the walls and mold has contaminated the entire building. This place ought... More

Was this review helpful? Yes
Collins J, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. We're sorry to know that you didn't have an enjoyable stay with us. The original room #185 that you were assigned to, unfortunately is in an area that hasn't yet been renovated. That section of the hotel is being closed down at the end... More

Connecticut
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We were in the area for a wedding and Quality Inn was the only hotel around that had vacancy. We checked in and went to our room...Room 219. I have never seen anything like it. The wall paper was actually falling off the walls in spots, and the smell was atrocious! The place was disgusting...I wouldn't let my animals sleep... More

Was this review helpful? Yes
Collins J, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. We're truly sorry to know that you didn't have an enjoyable stay with us. The room #294 that you were scheduled to stay in, unfortunately hasn't been renovated. That entire wing hasn't been renovated, it's scheduled for renovations at the end of October. We're... More

New Windsor, New York, United States
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Quality Inn is in a convenient location to Mystic Seaport and other local attractions. We were here for a Crew event and had reserved a block of rooms for our racing team. The staff was super and very helpful. It seems that the Quality Inn is in the midst of some renovations as part of the inn was in... More

Was this review helpful? Yes
Collins J, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. Our staff will be delighted to know that they met your expectations! We're happy to know that you enjoyed the breakfast and location of hotel. The hotel is going into the final phase of the renovations at the end of next month. We truly... More

Syracuse, New York
Contributor
16 reviews 16 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

All the tourist attractions are nearby and the aquarium is almost across the street ! The large rooms at this Quality Inn have recently been refurbished with new furniture and new bedding and very clean and comfortable. (the pillows are fluffy and comfy!) Rooms have small refrig, microwave, coffee makers, etc. The hot/cold breakfast was huge with lots of choices... More

Was this review helpful? Yes
Collins J, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. We're happy to know that you enjoyed the new bedding, location and breakfast! It's guest like yourself that truly make our jobs enjoyable. We truly value you as a guest and hope that you'll stay with us again in the future. Thank you for... More

Sharon, Connecticut
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Having just stayed at the Quality Inn Mystic, we are very happy we decided to book with this hotel, despite the previous reviews. We were very leery of the hotel's conditions after reading reports of mold, fixture issues, dampness, noise, etc. Before booking, we called the property, explained our allergy issues, and were assured that we would be in a... More

Was this review helpful? Yes 1
Collins J, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. Our staff will be delighted to know that they met your expectations. We appreciate you giving us the opportunity and staying with us despite the reviews you had previously read! We're happy to know that you enjoyed the pool and breakfast. It's guest like... More

1 review
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Mystic Quality Inn for a family vacation with two small children. I must admit I had a bit of trepidation in making the booking based on mixed reviews. I am pleased to report the hotel exceeded our expectations! Arriving to the hotel off I-95 was easy. There are various eating options close by, from chain restaurants... More

Was this review helpful? Yes
Collins J, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. Our staff will be delighted to know that they met your expectations! We're happy to know that you enjoyed the breakfast, pool and sauna. We appreciate the detailed information you provided in this review! We'll be sure to use this information to provide our... More

Stewartsville, New Jersey, United States
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 weeks ago

The Quality Inn in Mystic CT is a Wonderful property and smart choice for you and your Family to stay while enjoying Mystic, CT. The staff is super friendly and they truly go out of their way for your comfort. They have coffee and Tea all day in the lobby and in the afternoons they put out Cookies and Iced... More

Was this review helpful? Yes
Collins J, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. Our staff will be delighted to know that they met your expectations! We're happy you enjoyed the cookies and lemonade in the lobby. We truly value you as a guest and hope that you'll stay with us again in the future. It's guest like... More

NYC
Top Contributor
69 reviews 69 reviews
12 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed 5 weeks ago

If you just want a cheap one night stay, this fits the bill. But if you're sensitive to mold, better be ready to go back to the front desk. I don't know if they're all like that in the first floor, or not. The manager will reply on here that he didn't know etc, but I was expecting it because... More

Was this review helpful? Yes
Collins J, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us! Our staff will be delighted to know that they met your expectations! We're happy that you enjoyed the breakfast and amenities. We're sorry that the rest of your stay wasn't as pleasant. We will begin the final phase of our renovations towards the end... More

1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

We thoroughly enjoyed our stay at the Quality Inn! The staff was SO friendly and courteous. The rooms were clean and it was very convenient to have microwave and refrigerator. The restaurant at the hotel was also great! After some bad experiences at other hotels, I just can't say enough about how satisfied we were with our stay. Plus the... More

Was this review helpful? Yes
Collins J, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us! Our staff will be delighted to know that they met your expectations! We're happy that you enjoyed your stay with us. I will be sure to share with La Luna ownership that you were pleased with them as well. We truly value you as... More

Sherrill, New York
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 26, 2014

This is an older hotel that is in the process of updating. The bedding was new. Sheets, Blankets, Spread. The mattress was very comfortable. Room was clean But some little things in need of a handy man. Pipes drained slowly. We reported at checkout to a very nice girl at desk who seemed like she was going to make sure... More

Was this review helpful? Yes
Collins J, General Manager at Quality Inn, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. We're happy that you enjoyed the new bedding and our breakfast! We truly value you as a guest and hope that you'll stay with us again in the future. Thank you for your feedback, it's very important to us! - JoAn Collins More

Do you own or manage Quality Inn?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Quality Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn

Address: 9 Whitehall Avenue, Mystic, CT
Phone Number:
Location: United States > Connecticut > Mystic
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Priceline, Choice Hotels, Travelocity, Odigeo and Tingo so you can book your Quality Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

53 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (35)
Viewed
Room/suite (9)
Viewed
Bathroom (4)
Viewed
Dining (3)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (2)
Viewed
Other (16)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Pool/beach area (4)
Viewed
Hotel & grounds (5)
Viewed
Business center/function rooms (1)
Viewed
Room/suite (6)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Quality Inn

Enlarge Map