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Hilton Garden Inn Milford

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291 Old Gate Lane, Milford, CT 06460
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Hilton Garden Inn Milford
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292 Reviews from our TripAdvisor Community

Traveler rating
    142
    85
    36
    14
    15
See reviews for
93
52
19
98
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Naples, Florida
Contributor
13 reviews 13 reviews
7 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Large, clean room, comfortable beds, lots of outlets and HD TVs. Staff was very friendly and helpful. I had a great stay. I would definitely recommend this hotel to anyone looking at staying in the area.

Was this review helpful? Yes
Tinamarie M, Director of Sales at Hilton Garden Inn Milford, responded to this review

Thank you so much for your fantastic feed back! Your comments will be shared with entire HGI Milford team. We look forward to welcoming you back to the Hilton Garden Inn Milford during your next Milford visit. Warm Regards Tinamarie Morales Director of Sales More 

Canada
Top Contributor
158 reviews 158 reviews
85 hotel reviews
122 helpful votes 122 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here previously, liked the location and hoped the last stay wasn't really as 'meh' as I remembered. I was wrong. Check-in was done online but there was no acknowledgment of HH status on arrival. In fact, we got a breakfast voucher for one and when we questioned this, we were informed that only one of us was a Diamond... More 

Was this review helpful? Yes
Tinamarie M, Director of Sales at Hilton Garden Inn Milford, responded to this review

Your feedback is very my appreciated and we would like to talk to you further about your experience, We ask if you can give us a call when you have an opportunity, our General Manager Fernando Solis 203-783-9988 or Director of Sales 203-647-0153. Thank you again, we look forward to speaking to you soon, Tinamarie Morales Director of Sales More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

Upon my arrival I was greated with a rushed check in with front desk agent name Alison not only was she rushing my check in but she was rude, the price she told me was not the price I was guaranteed when I had called THREE months prior to my check in date, it was a measly $20!! I asked... More 

Was this review helpful? Yes
Tinamarie M, Director of Sales at Hilton Garden Inn Milford, responded to this review

Thank you for sharing your feedback, I would like to speak with you personally in regards to your experience, please call me directly at 203-647-0153 or our General manager Fernando Solis at 203-783-9988, I am looking forward to speaking soon, Tinamarie Morales Director of Sales More 

Rochester, New York
Contributor
17 reviews 17 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

While hotel was generally clean and staff was friendly, this property doesn't meet what I have come to expect from Hilton Garden properties. My room was a little musty and shower and bathroom floor needed a more thorough cleaning. Room entry door, bathroom door and closet doors were old and low quality. More what you would expect to find in... More 

Was this review helpful? Yes
Tinamarie M, Director of Sales at Hilton Garden Inn Milford, responded to this review

Thank you for taking the time to provide us with the answers to our Satisfaction Survey. As the Director of Sales at the Hilton Garden Inn Milford, I assure you we are working very hard to provide all of our guests with the products and services that you deserve. Your survey comments indicate that you had a number of areas... More 

Annapolis, MD
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Overall, this is a nice hotel, very convenient to 95. It seems that all the Hiltons use satellite tv's and they continually lose reception, even in nice weather. I'm curious if any managers have checked into this as we always stay in Hiltons and this is quite annoying. Also in this one, the water doesn't get really hot and the... More 

Was this review helpful? Yes
Tinamarie M, Director of Sales at Hilton Garden Inn Milford, responded to this review

We greatly appreciate your feedback on your stay. We are pleased overall you enjoyed your time with us. We are looking into the issue regarding the TV issue you experienced. If you could kindly email us the room number you were in so may have the opportunity to correct the hot water and drain issue, my email is tinamarie.morales@hilton.com. Thank... More 

Montville, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

This stay was a good one. There was nothing completely stellar about the stay. The only problem is that the door to hotel room did not lock itself once we left. So we could just push the door open in order to enter.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Tinamarie M, Director of Sales at Hilton Garden Inn Milford, responded to this review

Thank you for feed back.The safety and security of our guest is very important to us. Please respond via email to Fernando.Solis@hilton.com and let us know what room you were in and we will check the door for any mechanical issue. Thank you Tinamarie Morales Director of Sales More 

NEW YORK, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Could be better, because Room was next to noisy elevator lobby and discount was promised, but never given in the end. Check it before you make your reservation Could be better, because Room was next to noisy elevator lobby and discount was promised, but never given in the end. Check it before you make your reservation

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Tinamarie M, Director of Sales at Hilton Garden Inn Milford, responded to this review

Thank you for sharing your feedback, we would like the opportunity to follow thru on our promise. Please reach out to myself or our General Manager, Fernando Solis (203) 783-9988. We look forward to speaking to you soon, Tinamarie Morales Director of Sales (203) 647-0153 More 

Carlisle, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Breakfast buffet was 10.95 and it was you normally get for free, not impressive and they don't let you even get coffee for free. The bed was awesome, it was memory foam and they had DirecTV. If only the breakfast was good it may have been worth paying for.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Tinamarie M, Director of Sales at Hilton Garden Inn Milford, responded to this review

Thank you very much for taking the time in sharing your experience. We are extremely pleased that we met your expectations in most regards and we look forward to being your host again in the very near future! You indicate that you had an issue with the breakfast for which I sincerely apologize. I have forwarded your comments to our... More 

New York, United States
1 review
5 of 5 stars Reviewed April 21, 2015

Great staff, clean and modern rooms, excellent property amenities (bar, gym, business center, restaurant). Conveniently located off of I-95. Great area shopping, restaurants, stores and only a stone's throw from New Haven area. GREAT VALUE!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Tinamarie M, Director of Sales at Hilton Garden Inn Milford, responded to this review

Thank you very much for taking the time to share your experience. We are extremely pleased that we met your expectations and we look forward to being your host again in the very near future! Tinamarie Morales Director of Sales More 

Clifton Park, New York
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 20, 2015

With family in Milford, we have come to make the Milford Hilton Garden Inn our place to stay whenever we visit. Always clean and we're always remembered by the front desk at check in time. Convenient location is another plus. We tried other locations until we hit upon this one and we'll never stay anywhere else in Milford. Then again,... More 

Was this review helpful? Yes
Tinamarie M, Director of Sales at Hilton Garden Inn Milford, responded to this review

On behalf of the entire team here at the Hilton Garden Inn Milford THANK YOU! We are so pleased to receive such great feed back and look forward to all your future stays with us here in Milford! Best Wishes Tinamarie Morales Director of Sales More 

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