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The Fox Tower

Certificate of Excellence
29 Norwich-Westerly Road, Mashantucket, CT 06338 (Formerly MGM Grand at Foxwoods)
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The Fox Tower
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Ranked #2 of 4 Hotels in Mashantucket
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 days ago
Paul S Huntington, Vermont
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1,011 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Huntington, Vermont
Top Contributor
70 reviews 70 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Let me explain why I did not assign 5 stars to begin this review - the wait at check-in was not acceptable. There were spaces for 9 hotel reservation agents and when we arrived a little after 6:00 pm mid week, there were only two agents at their respective stations. This is simply poor management and needs to be addressed... More 

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Cory M, Front Office Manager at The Fox Tower, responded to this review

Good afternoon Paul S! Thank you for your candid feedback and fair assessment and rating of your visit to Foxwoods. Please accept my apology for the delayed check in you experienced. We are continually assessing our staffing levels and always try to anticipate the busiest time frames to have enough Agents to keep lines to a minimum. If I can... More 

England
Contributor
16 reviews 16 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for two nights. The staff at reception were very nice and friendly and we even got a really nice note from them left under our door. We had a twin room with an amazing view of the surrounding forest. (No sign of Big Foot) we were on the 23rd floor. The room was big and very comfy... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We recently stayed here for my Husbands birthday. We waited (standing) in line 30-45 minutes just to check in and there was nothing major going on the night we stayed. Even with the huge line, they only had a few people checking in customers. The woman who checked us in was rude and walked away from us 3 separate times... More 

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Cory M, Front Office Manager at The Fox Tower, responded to this review

Good day Jenlp29! Please accept my apology for the negative experiences that you shared, surrounding your recent visit to Foxwoods. It is never our intention to make our guests wait for any of our services, and I am sorry that you waited in a long line to arrive. Typically, TripAdvisor reviews are anonymous. In this case, since you have spoken... More 

Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I went for our Wedding Anniversary.. The concierge was great to work with. They did a nice window art for us and chocolate covered strawberries... The room was very clean and had a beautiful view over the woods. Bed was comfortable and clean. The bathroom was nice and big, shower was huge and clean. Overall it was... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was not impressed with the room which was supposed to be handicapped. First of all it was on 15th Floor. If for some reason there was a fire and or fire alarm how is someone supposed to get down from 15th floor especially as in my case I could not go down stairs. Thankfully there was no need. Also... More 

Was this review helpful? Yes 2
Cory M, Front Office Manager at The Fox Tower, responded to this review

Good morning! Thank you for posting your feedback. I would like to assist you with your future visits to Foxwoods. Please call me prior to your next visit to discuss options that will best fit your needs. I`m looking forward to assisting you in planning your future stays with us. Cory Merriman Front Office Manager The Fox Tower Foxwoods Resort... More 

Danbury, Connecticut
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Arrived early in the morning as we were spending the day at the GSpa. Front desk personel were very pleasant. Took our bags and advised they would call when the room was ready. The room was pleasant and the bed was very comfortable. Every staff member was a pleasure to interact with :)

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Southbury, Connecticut
Top Contributor
95 reviews 95 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We checked in to a very nice room. Everything was great. When we went to get into bed that night, we realized the sheets were dirty. We called the front desk who asked a dozen questions, what time did we check in - etc. and wanted to know why we didn't report the issue earlier. Well gee - How many... More 

Was this review helpful? Yes 1
Buxton, Maine, United States
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 14, 2015

This place was great spacious rooms easy access to the elevator big enough for a mobility scooter to get in and out of the rooms great view .. we were on the 22nd floor and it was great clean and neat ..beautiful bathroom shower .. Even the elevators were FastLine 30 seconds to the top ... Great place

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Contributor
18 reviews 18 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 13, 2015

We checked in on a Monday an hour after check in time. My Significant Other was treated like a King by your valet. Parking in next to a Maserati. Where he's still raving to friends , coworkers, customers, and family. Then we physically checked in at the desk, there were two older gentlemen already with guests and the young lady... More 

Was this review helpful? Yes 8
Cory M, Front Office Manager at The Fox Tower, responded to this review

Good afternoon Melissa L! Please accept my apologie for the pitfalls you experienced during your recent visit. It is never our intention to put any of our guests into uncomfortable situations during their visit. I would like to assist you with your upcoming stay. Please contact me at your earliest convenience at (860)312-8759. I look forward to meeting and assisting... More 

Jackson, New Hampshire
Top Contributor
98 reviews 98 reviews
16 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed April 13, 2015

Since MGM left and Foxwood took over this hotel seems to have gotten much better. The check in process was handled quicker, the staff was much friendlier and the room was comfortable and clean. I would recommend this hotel to my friends and family... now.

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Very nice(24)
  • Mohegan sun(6)
  • Pool area(4)
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