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Extended Stay America - Hartford - Manchester

Certificate of Excellence
2.5 of 5
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340 Tolland Turnpike, Manchester, CT 06040
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Extended Stay America - Hartford - Manchester
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Ranked #7 of 9 Hotels in Manchester
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed January 27, 2015
Sean H
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63 reviews from our community

Traveler rating
    19
    21
    9
    6
    8
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18
10
5
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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    (15)
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    (19)
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    (16)
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1 review
1 of 5 stars Reviewed February 16, 2015

The room had a horrible stench,they would not let me switch to another room. They didn't even have air freshener to help cover the smell.I don't Think the internet will hook up to gaming consoles, but there was no one to help us figure it out, except another guest who had stayed there before. Still couldn't figure it out. The... More 

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1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 15, 2015 via mobile

Today I check out from hotel after 3.5 months of stay..I really enjoyed the stay ,the staffs are excellent,helpful and very friendly.The most happiest thing is that my 1.5yr kid got a good company with staff David..he is too good to help us anytime with full energy ..going to miss evening time that I spend there ..keep up the good... More 

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1 review
4 of 5 stars Reviewed January 27, 2015

I had to stay here for a week on business and was pleased to find the front desk clerk David very helpful and he had some great suggestions for food to eat in the area. I would definitely stay there again on my next trip as it was convenient, clean and resonably priced. Kudos to David for going above and... More 

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Portland, Maine
Contributor
13 reviews 13 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 11, 2015

I checked in after 10 pm and was treated by a very friendly and helpful front desk staff. Apparently after hours, maybe 11 pm? There may not be someone at the desk and you have to buzz someone, good to know if your checking in late. Room was clean and nice. You have to request dishes if you want them... More 

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Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed December 10, 2014

I travel a lot and this was the first time I have ever left a hotel early due to a fault of its own. This is really a hotel room with a hot plate. The clientele here seems to be foreigners staying long term for contract work. Nothing wrong with that in and of itself. But the building can not... More 

Was this review helpful? Yes 4
Geneva, Switzerland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 6, 2014

Great place, great staff! Big room equiped with a furnished kitchen, a big bathroom and a big living space. Everything is new and cleanliness is a must! The staff at the reception is friendly and caring, I felt like home! Close to restaurants, the Buckland Hills Mall, Wallmart and other stores; 15 minutes to downtown Hartford. Free parking spot. I... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 23, 2014

So I could't rate this with negative stars. One is too many. DAVID DAVID DAVID!!!! Sucks as hospitality management. Unbelievable experience, one would never believe it unless it happens to you. DAVID is a risk for this hotel chain. I checked in at 8:30PM, I am local to the hotel. I paid for the room with proper identification and a... More 

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Ashmore, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 18, 2014

This was the first of 2 stays we had in Extended Stay America properties in a recent trip to the USA. Initially we thought it a bit odd (having to ask for the option packs of kitchen utensils etc) - its not a concept/format we've come across before. Room was comfortable and clean, although I did hear another customer complain... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 8, 2014

First it took us ten minutes to check in to the room. Then we had three people in one room and the stupid concierge didn't give us a cot. I'll tell you this three dudes in one small bed is not straight. The soap in the shower rubs me the wrong way, the toilet flushes way too fast, and the... More 

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 20, 2014 via mobile

The staff always takes care of us and is always friendly ! Would stay here if I was doing something non work related and was in the area ! Also recommend a restaurant down the street a ways called Elmo's Dockside you won't be disappointed!

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