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Holiday Inn Express Hartford-Downtown

440 Asylum Street, Hartford, CT 06103 (Formerly Capitol Hill Ramada)
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Holiday Inn Express Hartford-Downtown
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Holiday Inn Express Hartford-Downtown
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134 reviews from our community

Traveler rating
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    39
    15
    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express Hartford-Downtown
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Saint Paul, Minnesota
Top Contributor
175 reviews 175 reviews
143 hotel reviews
201 helpful votes 201 helpful votes
3 of 5 stars Reviewed June 27, 2014

This HI Express is centrally located in downtown Hartford, just across the street from the park grounds in front of the state capitol. Rooms on the park side of the hotel have a nice view of the building and the park. Other than location, this is a fairly average place, though basically functional. My room was pretty small with a... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Dear FlyGuy47, Thank you for writing a candid review following your recent stay. We are very glad that you liked the location of the hotel and the complimentary breakfast. On the other hand, it seems that the bathroom quality and room amenities did not live up to your expectations. We are sorry for any inconvenience these aspects may have caused.... More 

Eastbourne, United Kingdom
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 25, 2014

We stopped here for two nights on our way up to Boston. It is a typical City Centre Hotel but parking is available on the premises at a charge. Free WiFi was good. My rason for choosing this hotel was the view of the Capitol building from the upper rooms. (ask for a room at the front facing the Park)... More 

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Jim Thorpe, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 2, 2014

I stayed here for one night this past weekend and was very impressed. I was greeted by Lisa at the front desk and she was welcoming and very informative. My room was spacious and very clean with many amenities. It was so quiet and what a treat it was to have a view of the beautiful park surrounding the state... More 

Was this review helpful? Yes 2
Oakland, California
Contributor
12 reviews 12 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 7, 2014

I stayed here for business since my usual spots in downtown Hartford, the Marriott or the Hilton were sold out. First the good - hotel is located in a good spot to walk to restaurants, train station, park is across the street and good for an evening jog. Also, the front desk staff is friendly and pretty helpful. Now for... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Dear twill504, Thank you for your feedback and for choosing our property. Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while you are with us. It is great to know you liked our convenient location. Please accept our apologies for the inconvenience you had with the condition of our facilities.... More 

Marlboro, New Jersey
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed April 15, 2014

This is an older Holiday Inn Express. I was checked into a accessible room although I am a Platinum member and has no disabilities. The Internet connection does not work with my company VPN, so I was not able to get any work done. This has never happened to me on 4 years of global travel using this VPN. The... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Dear traser2001, Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests and for that please accept our sincere apology for the... More 

Travelers are raving about these Hartford hotels

West Babylon, New York, United States
Top Contributor
66 reviews 66 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 12, 2014

I had a lovely but short visit to this hotel this past Sunday, 3/9/14. I arrived quite early (11:30am) and room wasn't ready, as they had a full house the previous night. Went to the restaurant next door. When I returned, still had a short wait. Karen the receptionist was just so friendly and considerate. We had a short conversation,... More 

Was this review helpful? Yes 2
Henderson, Nevada
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed February 25, 2014

I usually stay at Holiday Inn Express for business and personal travels because I like the consistency and although prices are constantly rising, still a good value. Had business in downtown Hartford, CT, so opted for this hotel. Room was clean and acceptable, location was ideal for me. But some issues led me to review this hotel and not give... More 

Was this review helpful? Yes 5
Patrick S, Front Office Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Thank you so much for your feedback, I would just like to apologize for the major issues you had during your stay. We here at the Holiday Inn Express-Hartford Downtown strive for excellent guest Service and especially consistencies. We have taken note off all you concerns and we are immediately working on them, and am elated to say our property... More 

Boston
Top Contributor
114 reviews 114 reviews
26 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed January 23, 2014

The hotel is right off I84 exit 48 and has great access. It is also has a great view from the breakfast room of the state house. The rooms are in good condition, the fixtures a little old, the floors / ceilings a little 'thin' - you can hear guests walking in the rooms above you. Breakfast is included and... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Dear james2n, Thank you for your candid review. I am delighted to hear you liked our location and found your room in good condition. However, we regret letting you down on some aspects of your stay. We are working hard to improve our product and would love for you to give us an opportunity to make your stay as best... More 

Weymouth, Massachusetts
Contributor
14 reviews 14 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 28, 2013

The hotel is in a great location... the view from the room (9th floor) was actually really nice... it faced the park - and, with the christmas lights, it had a different view... The front desk staff (the PM GSA & AM GSA the next morning - same person) was very friendly... so, was the night auditor. (12/20-12-21) Housekeeping and... More 

Was this review helpful? Yes 3
Spring Lake, Michigan
Top Contributor
104 reviews 104 reviews
18 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed December 18, 2013 via mobile

This hotel is located just across the street from Union Station. If you take the Bradley Flyer bus for $1.30 from the airport, instead of a $45 cab ride, you are just steps away. The staff at the desk, especially Ilanya, were all friendly and very helpful. We asked for a view of the capitol and were given a great... More 

Was this review helpful? Yes 1
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