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All 10 Hartford hotels

Holiday Inn Express Hartford-Downtown

2.5 of 5 Hotel   |   440 Asylum Street, Hartford, CT 06103 (Formerly Capitol Hill Ramada)
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Ranked #6 of 10 hotels in Hartford
A recent review
4 of 5 stars Reviewed March 12, 2014
Eleanor O West Babylon, New York, United States
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121 people have reviewed this hotel

Traveler rating
    19
    41
    36
    14
    11
See reviews for
14
28
13
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Marlboro, New Jersey
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This is an older Holiday Inn Express. I was checked into a accessible room although I am a Platinum member and has no disabilities. The Internet connection does not work with my company VPN, so I was not able to get any work done. This has never happened to me on 4 years of global travel using this VPN. The... More

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West Babylon, New York, United States
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 12, 2014

I had a lovely but short visit to this hotel this past Sunday, 3/9/14. I arrived quite early (11:30am) and room wasn't ready, as they had a full house the previous night. Went to the restaurant next door. When I returned, still had a short wait. Karen the receptionist was just so friendly and considerate. We had a short conversation,... More

Was this review helpful? Yes 2
Henderson, Nevada
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 25, 2014

I usually stay at Holiday Inn Express for business and personal travels because I like the consistency and although prices are constantly rising, still a good value. Had business in downtown Hartford, CT, so opted for this hotel. Room was clean and acceptable, location was ideal for me. But some issues led me to review this hotel and not give... More

Was this review helpful? Yes 5
Patrick S, Front Office Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Thank you so much for your feedback, I would just like to apologize for the major issues you had during your stay. We here at the Holiday Inn Express-Hartford Downtown strive for excellent guest Service and especially consistencies. We have taken note off all you concerns and we are immediately working on them, and am elated to say our property... More

Boston
Top Contributor
82 reviews 82 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 23, 2014

The hotel is right off I84 exit 48 and has great access. It is also has a great view from the breakfast room of the state house. The rooms are in good condition, the fixtures a little old, the floors / ceilings a little 'thin' - you can hear guests walking in the rooms above you. Breakfast is included and... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Dear james2n, Thank you for your candid review. I am delighted to hear you liked our location and found your room in good condition. However, we regret letting you down on some aspects of your stay. We are working hard to improve our product and would love for you to give us an opportunity to make your stay as best... More

Weymouth, Massachusetts
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 28, 2013

The hotel is in a great location... the view from the room (9th floor) was actually really nice... it faced the park - and, with the christmas lights, it had a different view... The front desk staff (the PM GSA & AM GSA the next morning - same person) was very friendly... so, was the night auditor. (12/20-12-21) Housekeeping and... More

Was this review helpful? Yes 3
Spring Lake, Michigan
Top Contributor
88 reviews 88 reviews
14 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed December 18, 2013 via mobile

This hotel is located just across the street from Union Station. If you take the Bradley Flyer bus for $1.30 from the airport, instead of a $45 cab ride, you are just steps away. The staff at the desk, especially Ilanya, were all friendly and very helpful. We asked for a view of the capitol and were given a great... More

Was this review helpful? Yes 1
Los Angeles, California
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 15, 2013

* * This place is in a good location, but there was no wifi and there business center wasn't working either. Later on, there was only one person at the front desk and the lady was rude. When I checked in the younger african am woman was very nice and the older man was very nice too. But the older... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Dear marilyn a, Thank you very much for taking the time to write your comments. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We are sorry for any inconvenience you experienced due to the internet connection. While we understand that your stay was not 100% satisfactory, we would hope that... More

La Verne, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed December 14, 2013

Downtown Hartford hotels are quite expensive, and this hotel is a great balance of price and accomodation. I've stayed here on three occassions, each 3-4 days in length, and always found a clean and quiet room awaiting. Unlike other hotels, I've never had the shower hot water run out--much appreciated! The included breakfast is a nice touch and decent, and... More

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Philadelphia, Pennsylvania, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed November 19, 2013

It was clean and safe. The gym is nice with wipes for the machines and spring water and the pool is year round and clean. My room was a good size, very clean and quiet the 1st nite. The a/c unit got loud the second nite but a bang quieted things down. Hot water was awesome with a clean shower,... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Dear Brenda T, Thank you for taking the time to write us a review regarding your recent stay. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. The feedback we receive from our valued... More

Bundaberg
Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2013

we had the pleasure of staying of this lovely hotel with amazing views in December 2012. The staff were amazing and our room was very comfortable. Nothing was too much trouble for the staff and they went out of their way to help us and give us as much information as possible

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Additional Information about Holiday Inn Express Hartford-Downtown

Also Known As:
Holiday Inn Express Hartford-Downtown Hotel
Holiday Inn Express Hartford-Downtown Hotel Hartford
Holiday Inn Express Hartford
Holiday Inn Hartford
Hartford Holiday Inn
Address: 440 Asylum Street, Hartford, CT 06103 (Formerly Capitol Hill Ramada)
Phone Number:
Location: United States > Connecticut > Hartford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #6 of 10 hotels in Hartford
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hartford-Downtown 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Downtown Hartford . Our hotel is conveniently located in the heart of downtown Hartford, the Insurance Capital of the World, and is easily accessed from I-91 and I-84. We are steps from the Union Station for visitors traveling via bus or train. The hotel is located directly across from Bushnell Park and features views of the Capitol Building. We are also just 14 miles from Bradley International Airport. At the Holiday Inn Express Hartford Downtown, you will find newly renovated guest rooms with all the comforts of home. You can stay connected in our modern business center or with our complimentary easy access, high-speed Internet. For the health conscious, stay in shape in our state-of-the-art fitness center. Guests on the go can start their day right with our complimentary Smart Start Breakfast featuring our world-famous cinnamon rolls. Business travelers are sure to enjoy our hotel while visiting the 'Insurance Capital.' We are in walking distance to many area businesses. Guests here for leisure will be happy to know we are walking distance to the XL Center, the Bushnell Theater, Connecticut Convention Center and many award winning restaurants. Whether you are traveling on business or pleasure, Stay Smart at the Holiday Inn Express, Hartford Downtown where our staff will be sure to exceed your expectations. ... more   less 
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