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All 10 Hartford hotels

Holiday Inn Express Hartford-Downtown

2.5 of 5 Hotel   |   440 Asylum Street, Hartford, CT 06103 (Formerly Capitol Hill Ramada)
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Ranked #6 of 10 hotels in Hartford
A recent review
3 of 5 stars reviewed 4 weeks ago
Junestar622 Amityville, New York
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130 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Amityville, New York
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here after attending a concert in area. It was descent, fair price, housekeeping could use improvement with bathroom. Parking area small,spaces tight. Scary individuals hanging around front enterance. After dark did notice security stayed inside lobby doors, watching to make guests feel safe. Front desk personal where exceptional. They went above to meet all guest needs .

Was this review helpful? Yes
HIEHDWTN, Front Office Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Dear Junestar622, Thank you for your review. We appreciate hearing the positives and negatives from our customers. It shows us what we're doing wrong, what we are doing right and how we can improve our guest experiences. I am delighted in hearing that my Guest Service Agents made you feel welcomed and appreciated; this is definitely the goal we have... More

traceys landing
Contributor
14 reviews 14 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 17, 2014

The staff were very professional and treated me like one of the family. I felt like I was here last week! Specific recognition to Iyaunna for her very friendly attitude. I come to this area annually and this is my first time here. I wish I had stayed here in the past and will definitely be back here next year.... More

Was this review helpful? Yes
HIEHDWTN, Front Office Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Thank you for taking the time to comment on your last stay with us. I am happy that you were pleased with your accommodation and that my team made you feel welcomed and appreciated. I printed your comment and post it to our employee board so Iyaunna can receive the recognition she has earned. Thank you again and we look... More

Halifax, Canada
Contributor
18 reviews 18 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 17, 2014 via mobile

We booked this hotel through Hotwire and got a great deal. We had an amazing view of the Capitol building from our room which was great. The room wasn't huge but it was comfy and all we needed. The front desk staff were nice. The breakfast was included and had lots of choices! Only bad comment was there was a... More

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Pelham, New Hampshire
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 14, 2014

We stayed here for a concert at the Meadows (Xfinity Center). While it was a long walk to the show, it was manageable at about 1/2 hour each way. The rooms were rather small and the parking garage was tiny, but the room was clean and comfortable. It was pretty crowded at breakfast and this caused the selection to be... More

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HIEHDWTN, Front Office Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Thank you for taking time out of your busy schedule to comment on your past stay with us. Your review shows us what we're doing wrong and how we can do better. I apologize for any inconvenience you have experienced while staying with us. I am the new Front Office Manager for this property and is working vigorously with my... More

New York City, New York
Top Contributor
115 reviews 115 reviews
87 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed July 13, 2014

I chose this hotel because it was located next to the Amtrak's Hartford train station. Don't misinterpret the word train thinking noise. There is no noise from the railroad, rooms do not face the tracks directly anyway. The line is only used by Amtrak every couple of hours, but nothing overnight! The hotel is a fair sized building, older in... More

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Cranston, Rhode Island
1 review
5 of 5 stars Reviewed June 29, 2014

From the moment we stepped into the lobby my daughter and I felt welcomed and comfortable. Lisa at the front desk was so friendly and fun, and willing to do anything to make our stay a pleasant experience. The bed linens are great, and the room was very comfortable, The complimentary breakfast in the morning was just right, with more... More

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Saint Paul, Minnesota
Top Contributor
154 reviews 154 reviews
124 hotel reviews
174 helpful votes 174 helpful votes
3 of 5 stars Reviewed June 27, 2014

This HI Express is centrally located in downtown Hartford, just across the street from the park grounds in front of the state capitol. Rooms on the park side of the hotel have a nice view of the building and the park. Other than location, this is a fairly average place, though basically functional. My room was pretty small with a... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Dear FlyGuy47, Thank you for writing a candid review following your recent stay. We are very glad that you liked the location of the hotel and the complimentary breakfast. On the other hand, it seems that the bathroom quality and room amenities did not live up to your expectations. We are sorry for any inconvenience these aspects may have caused.... More

Eastbourne, United Kingdom
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 25, 2014

We stopped here for two nights on our way up to Boston. It is a typical City Centre Hotel but parking is available on the premises at a charge. Free WiFi was good. My rason for choosing this hotel was the view of the Capitol building from the upper rooms. (ask for a room at the front facing the Park)... More

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Jim Thorpe, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 2, 2014

I stayed here for one night this past weekend and was very impressed. I was greeted by Lisa at the front desk and she was welcoming and very informative. My room was spacious and very clean with many amenities. It was so quiet and what a treat it was to have a view of the beautiful park surrounding the state... More

Was this review helpful? Yes 2
Oakland, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 7, 2014

I stayed here for business since my usual spots in downtown Hartford, the Marriott or the Hilton were sold out. First the good - hotel is located in a good spot to walk to restaurants, train station, park is across the street and good for an evening jog. Also, the front desk staff is friendly and pretty helpful. Now for... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Dear twill504, Thank you for your feedback and for choosing our property. Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while you are with us. It is great to know you liked our convenient location. Please accept our apologies for the inconvenience you had with the condition of our facilities.... More

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Additional Information about Holiday Inn Express Hartford-Downtown

Address: 440 Asylum Street, Hartford, CT 06103 (Formerly Capitol Hill Ramada)
Phone Number:
Location: United States > Connecticut > Hartford
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hartford-Downtown 2.5*
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Also Known As:
Holiday Inn Express Hartford-Downtown Hotel Hartford
Holiday Inn Hartford
Hartford Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Downtown Hartford . Our hotel is conveniently located in the heart of downtown Hartford, the Insurance Capital of the World, and is easily accessed from I-91 and I-84. We are steps from the Union Station for visitors traveling via bus or train. The hotel is located directly across from Bushnell Park and features views of the Capitol Building. We are also just 14 miles from Bradley International Airport. At the Holiday Inn Express Hartford Downtown, you will find newly renovated guest rooms with all the comforts of home. You can stay connected in our modern business center or with our complimentary easy access, high-speed Internet. For the health conscious, stay in shape in our state-of-the-art fitness center. Guests on the go can start their day right with our complimentary Smart Start Breakfast featuring our world-famous cinnamon rolls. Business travelers are sure to enjoy our hotel while visiting the 'Insurance Capital.' We are in walking distance to many area businesses. Guests here for leisure will be happy to know we are walking distance to the XL Center, the Bushnell Theater, Connecticut Convention Center and many award winning restaurants. Whether you are traveling on business or pleasure, Stay Smart at the Holiday Inn Express, Hartford Downtown where our staff will be sure to exceed your expectations. ... more   less 
Number of rooms
96

Questions & Answers

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2 months ago

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Questions? Get answers from Holiday Inn Express Hartford-Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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