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All 10 Hartford hotels

Holiday Inn Express Hartford-Downtown

2.5 of 5 Hotel   |   440 Asylum Street, Hartford, CT 06103 (Formerly Capitol Hill Ramada)
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Holiday Inn Express Hartford-Downtown
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Ranked #6 of 10 Hotels in Hartford
A recent review
5 of 5 stars reviewed 1 week ago
Geoffrey G
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133 reviews from our community

Traveler rating
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    39
    14
    13
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32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Jose, California
1 review
1 of 5 stars Reviewed 6 days ago NEW

I made reservations in april 2014. When we showed up on the 16th 2014, a note on the door says they are closed due to vandalism. No email or phone call was ever sent. I also paid in advance for two nights. Trying to get a refund back. I have been calling holiday inn express and just get the runaround.... More

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Once again I would like to thank the staff at ur facility? But I would really like to thank the bartender TERRY for excellent service for me and my colleague for the time period of our stay our drinks where perfect as well as her attention to our needs

Was this review helpful? Yes
Birmingham, United Kingdom
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Booked through Expedia, turned up on 17/09/2014 to find a note on the door that the hotel is closed due to vandalism/water damage. We had no prior notification from Expediar nor Holiday Inn nor were we re-booked. Went to the neighbouring hotel to call Holiday Inn Reservations to have us re-booked. Could have done without this stress on the day.

Was this review helpful? Yes 5
IHGCare, Guest Relations Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Dear J F, Thank you for writing a review about your recent stay with us. I am truly sorry to hear about your experience at our hotel. We are committed to providing our guests with the highest quality services and facilities. I apologize for the lack of information regarding the ongoing renovation during your stay. We take comments such as... More

Amityville, New York
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 31, 2014

Stayed here after attending a concert in area. It was descent, fair price, housekeeping could use improvement with bathroom. Parking area small,spaces tight. Scary individuals hanging around front enterance. After dark did notice security stayed inside lobby doors, watching to make guests feel safe. Front desk personal where exceptional. They went above to meet all guest needs .

Was this review helpful? Yes
HIEHDWTN, Front Office Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Dear Junestar622, Thank you for your review. We appreciate hearing the positives and negatives from our customers. It shows us what we're doing wrong, what we are doing right and how we can improve our guest experiences. I am delighted in hearing that my Guest Service Agents made you feel welcomed and appreciated; this is definitely the goal we have... More

traceys landing
Contributor
14 reviews 14 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 17, 2014

The staff were very professional and treated me like one of the family. I felt like I was here last week! Specific recognition to Iyaunna for her very friendly attitude. I come to this area annually and this is my first time here. I wish I had stayed here in the past and will definitely be back here next year.... More

Was this review helpful? Yes
HIEHDWTN, Front Office Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Thank you for taking the time to comment on your last stay with us. I am happy that you were pleased with your accommodation and that my team made you feel welcomed and appreciated. I printed your comment and post it to our employee board so Iyaunna can receive the recognition she has earned. Thank you again and we look... More

Halifax, Canada
Contributor
18 reviews 18 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 17, 2014 via mobile

We booked this hotel through Hotwire and got a great deal. We had an amazing view of the Capitol building from our room which was great. The room wasn't huge but it was comfy and all we needed. The front desk staff were nice. The breakfast was included and had lots of choices! Only bad comment was there was a... More

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Pelham, New Hampshire
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 14, 2014

We stayed here for a concert at the Meadows (Xfinity Center). While it was a long walk to the show, it was manageable at about 1/2 hour each way. The rooms were rather small and the parking garage was tiny, but the room was clean and comfortable. It was pretty crowded at breakfast and this caused the selection to be... More

Was this review helpful? Yes
HIEHDWTN, Front Office Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Thank you for taking time out of your busy schedule to comment on your past stay with us. Your review shows us what we're doing wrong and how we can do better. I apologize for any inconvenience you have experienced while staying with us. I am the new Front Office Manager for this property and is working vigorously with my... More

New York City, New York
Top Contributor
125 reviews 125 reviews
95 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed July 13, 2014

I chose this hotel because it was located next to the Amtrak's Hartford train station. Don't misinterpret the word train thinking noise. There is no noise from the railroad, rooms do not face the tracks directly anyway. The line is only used by Amtrak every couple of hours, but nothing overnight! The hotel is a fair sized building, older in... More

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Cranston, Rhode Island
1 review
5 of 5 stars Reviewed June 29, 2014

From the moment we stepped into the lobby my daughter and I felt welcomed and comfortable. Lisa at the front desk was so friendly and fun, and willing to do anything to make our stay a pleasant experience. The bed linens are great, and the room was very comfortable, The complimentary breakfast in the morning was just right, with more... More

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Saint Paul, Minnesota
Top Contributor
169 reviews 169 reviews
138 hotel reviews
195 helpful votes 195 helpful votes
3 of 5 stars Reviewed June 27, 2014

This HI Express is centrally located in downtown Hartford, just across the street from the park grounds in front of the state capitol. Rooms on the park side of the hotel have a nice view of the building and the park. Other than location, this is a fairly average place, though basically functional. My room was pretty small with a... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Dear FlyGuy47, Thank you for writing a candid review following your recent stay. We are very glad that you liked the location of the hotel and the complimentary breakfast. On the other hand, it seems that the bathroom quality and room amenities did not live up to your expectations. We are sorry for any inconvenience these aspects may have caused.... More

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Additional Information about Holiday Inn Express Hartford-Downtown

Address: 440 Asylum Street, Hartford, CT 06103 (Formerly Capitol Hill Ramada)
Phone Number:
Location: United States > Connecticut > Hartford
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hartford-Downtown 2.5*
Number of rooms: 96
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Also Known As:
Holiday Inn Express Hartford-Downtown Hotel Hartford
Holiday Inn Hartford
Hartford Holiday Inn

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