We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 10 Hartford hotels

Holiday Inn Express Hartford-Downtown

2.5 of 5 Hotel   |   440 Asylum Street, Hartford, CT 06103 (Formerly Capitol Hill Ramada)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Holiday Inn Express Hartford-Downtown
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added Holiday Inn Express Hartford-Downtown to your Saves list
Ranked #6 of 10 Hotels in Hartford
A recent review
5 of 5 stars Reviewed October 16, 2014
Geoffrey G
Write a Review

134 reviews from our community

Traveler rating
    23
    44
    39
    15
    13
See reviews for
16
32
14
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (134)
  • Mar-May only
    (24)
  • Jun-Aug only
    (45)
  • Sep-Nov only
    (42)
  • Dec-Feb only
    (23)
All months
Boston, Massachusetts
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 4, 2014

In a lousy area not convenient at all to downtown. Management at desk unfriendly and dismissive to young adult guests. Room ok, but not worth the cost. Next door to a seedier hotel that has bad reputation for some of the activities there-think some spillover into here.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Dear Jim t, Thank you so much for taking the time to write a review about your stay with us. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the shortfalls you have encountered. We constantly strive to provide an environment of comfort and... More 

San Jose, California
1 review
1 of 5 stars Reviewed October 18, 2014

I made reservations in april 2014. When we showed up on the 16th 2014, a note on the door says they are closed due to vandalism. No email or phone call was ever sent. I also paid in advance for two nights. Trying to get a refund back. I have been calling holiday inn express and just get the runaround.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Dear chris6869, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 16, 2014

Once again I would like to thank the staff at ur facility? But I would really like to thank the bartender TERRY for excellent service for me and my colleague for the time period of our stay our drinks where perfect as well as her attention to our needs

Was this review helpful? Yes
Birmingham, United Kingdom
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 27, 2014

Booked through Expedia, turned up on 17/09/2014 to find a note on the door that the hotel is closed due to vandalism/water damage. We had no prior notification from Expediar nor Holiday Inn nor were we re-booked. Went to the neighbouring hotel to call Holiday Inn Reservations to have us re-booked. Could have done without this stress on the day.

Was this review helpful? Yes 5
IHGCare, Guest Relations Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Dear J F, Thank you for writing a review about your recent stay with us. I am truly sorry to hear about your experience at our hotel. We are committed to providing our guests with the highest quality services and facilities. I apologize for the lack of information regarding the ongoing renovation during your stay. We take comments such as... More 

Amityville, New York
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 31, 2014

Stayed here after attending a concert in area. It was descent, fair price, housekeeping could use improvement with bathroom. Parking area small,spaces tight. Scary individuals hanging around front enterance. After dark did notice security stayed inside lobby doors, watching to make guests feel safe. Front desk personal where exceptional. They went above to meet all guest needs .

Was this review helpful? Yes
HIEHDWTN, Front Office Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Dear Junestar622, Thank you for your review. We appreciate hearing the positives and negatives from our customers. It shows us what we're doing wrong, what we are doing right and how we can improve our guest experiences. I am delighted in hearing that my Guest Service Agents made you feel welcomed and appreciated; this is definitely the goal we have... More 

traceys landing
Contributor
14 reviews 14 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 17, 2014

The staff were very professional and treated me like one of the family. I felt like I was here last week! Specific recognition to Iyaunna for her very friendly attitude. I come to this area annually and this is my first time here. I wish I had stayed here in the past and will definitely be back here next year.... More 

Was this review helpful? Yes
HIEHDWTN, Front Office Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Thank you for taking the time to comment on your last stay with us. I am happy that you were pleased with your accommodation and that my team made you feel welcomed and appreciated. I printed your comment and post it to our employee board so Iyaunna can receive the recognition she has earned. Thank you again and we look... More 

Halifax, Canada
Contributor
18 reviews 18 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 17, 2014 via mobile

We booked this hotel through Hotwire and got a great deal. We had an amazing view of the Capitol building from our room which was great. The room wasn't huge but it was comfy and all we needed. The front desk staff were nice. The breakfast was included and had lots of choices! Only bad comment was there was a... More 

Was this review helpful? Yes
Pelham, New Hampshire
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 14, 2014

We stayed here for a concert at the Meadows (Xfinity Center). While it was a long walk to the show, it was manageable at about 1/2 hour each way. The rooms were rather small and the parking garage was tiny, but the room was clean and comfortable. It was pretty crowded at breakfast and this caused the selection to be... More 

Was this review helpful? Yes
HIEHDWTN, Front Office Manager at Holiday Inn Express Hartford-Downtown, responded to this review

Thank you for taking time out of your busy schedule to comment on your past stay with us. Your review shows us what we're doing wrong and how we can do better. I apologize for any inconvenience you have experienced while staying with us. I am the new Front Office Manager for this property and is working vigorously with my... More 

New York City, New York
Top Contributor
124 reviews 124 reviews
94 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed July 13, 2014

I chose this hotel because it was located next to the Amtrak's Hartford train station. Don't misinterpret the word train thinking noise. There is no noise from the railroad, rooms do not face the tracks directly anyway. The line is only used by Amtrak every couple of hours, but nothing overnight! The hotel is a fair sized building, older in... More 

Was this review helpful? Yes
Cranston, Rhode Island
1 review
5 of 5 stars Reviewed June 29, 2014

From the moment we stepped into the lobby my daughter and I felt welcomed and comfortable. Lisa at the front desk was so friendly and fun, and willing to do anything to make our stay a pleasant experience. The bed linens are great, and the room was very comfortable, The complimentary breakfast in the morning was just right, with more... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Holiday Inn Express Hartford-Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hartford-Downtown

Address: 440 Asylum Street, Hartford, CT 06103 (Formerly Capitol Hill Ramada)
Phone Number:
Location: United States > Connecticut > Hartford
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hartford-Downtown 2.5*
Number of rooms: 96
Reservation Options:
TripAdvisor is proud to partner with Cheap Tickets, TripOnline SA, Travelocity, Expedia, Agoda and Tingo so you can book your Holiday Inn Express Hartford-Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hartford-Downtown Hotel Hartford
Holiday Inn Hartford
Hartford Holiday Inn

43 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (22)
Viewed
View from room (7)
Viewed
Bathroom (2)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (4)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (22)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (6)
Viewed
Dining (9)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay