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Homewood Suites by Hilton Hartford Downtown

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338 Asylum Street, Hartford, CT 06103
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Homewood Suites by Hilton Hartford Downtown
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Ranked #4 of 10 Hotels in Hartford
A recent review
4 of 5 stars reviewed 1 week ago
katiebug19 Smyrna, Georgia
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247 reviews from our community

Traveler rating
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    68
    48
    17
    16
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Smyrna, Georgia
Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my 2nd trip to Hartford for business. The first time I stayed at the Hilton Downtown which is a few blocks from the Homewood Suites. I had a suite which was HUGE. It had a full kitchen with fridge, stove and dishwasher. I could have had a dance party the living room was so big. There was a... More 

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HomewoodHartordDOS, Director of Sales at Homewood Suites by Hilton Hartford Downtown, responded to this review

Thank you for being our guest and for taking the time to post your review on TripAdvisor. We truly appreciate your business. We hope you will consider us your home away from home when you're in Hartford. More 

newtown, United States
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall, very nice stay at this property. Free breakfast, free WiFi and bottled water upon arrival are always GREAT pluses when traveling. The rooms are very accommodating and with a free optional floor mattress, we could have even fit more people if necessary. They are in the process of renovating the rooms but we never came across any construction, etc.... More 

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HomewoodHartordDOS, Director of Sales at Homewood Suites by Hilton Hartford Downtown, responded to this review

Thank you Frank for your review. We're so glad you enjoyed your stay with us and found our location to be easily accessible to everything. We will certainly share your comments with Tasha and the rest of our associates. Our staff works very hard to ensure a great guest experience and we're so pleased that you took the time to... More 

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Not the nicest part of town or most interesting, but hotel gets a 'it's fine' review. My room had no number posted on outside of door which made it very odd to find and I had ask the maid where it was. Layout of tiny lobby is on other side of building from elevators. It will probably be a better... More 

Review collected in partnership with Homewood Suites by Hilton

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HomewoodHartordDOS, Director of Sales at Homewood Suites by Hilton Hartford Downtown, responded to this review

Kate, thank you for taking the time to tell us about your recent stay. We truly appreciate guest feedback. Our convenient downtown location is near major corporations, clubs and across the street from Bushnell Park. As mentioned, we are in the process of guestroom renovations, which will be completed the first week in May. We hope you consider staying with... More 

Boston, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is easily walkable to train station and great restaurants as well as downtown offices and Capital building. Very clean, quiet, and safe with all amenities one can ask for. Complimentary breakfast at 6 AM is a great way to start a business day.

Review collected in partnership with Homewood Suites by Hilton

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HomewoodHartordDOS, Director of Sales at Homewood Suites by Hilton Hartford Downtown, responded to this review

Hi Leslie, we truly appreciate your business and for taking the time to post your review on TripAdvisor. Guest feedback is very important to us. Please visit us again soon. More 

boston, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent place to stay if you are away for more than 1 night. The managers reception each night and breakfast each morning were great, but you have a fully equipped kitchen in a lovely suite if you choose to make your own meals. Internet is reliable and strong too.

Review collected in partnership with Homewood Suites by Hilton

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HomewoodHartordDOS, Director of Sales at Homewood Suites by Hilton Hartford Downtown, responded to this review

Thank you Carol for your review. We appreciate your business and for taking the time to let us know how we are doing. We hope to see you in the very near future. More 

Hartford, Connecticut
1 review
5 of 5 stars Reviewed 4 weeks ago

Fist, I would like to begin by thinking Patrick one of the front office managers. Last minute I tried to book a room at his property and he was excellent at striving to fulfill my reservation needs for me and my wife to stay despite the challenges of being nearly sold out all week. He was very helpful during the... More 

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HomewoodHartordDOS, Director of Sales at Homewood Suites by Hilton Hartford Downtown, responded to this review

We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay. Pat is our Assistant General Manager. All of our staff and management bend over backwards to ensure a great guest experience. We hope you visit us again in the near future. More 

Birmingham, Alabama
Senior Contributor
39 reviews 39 reviews
33 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 14, 2015

I arrived to check in at 2:50 pm. I gave the clerk my name, then stood at the front desk for 10 minutes while the clerk moved around, looking here and there, no explanation about what he was doing. At 3pm, the clerk finally explained that check-in isn't until 3pm and housekeeping was just starting to enter clean rooms into... More 

Was this review helpful? Yes 1
HomewoodHartordDOS, Director of Sales at Homewood Suites by Hilton Hartford Downtown, responded to this review

Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you... More 

Fort Worth, United States
1 review
4 of 5 stars Reviewed February 11, 2015

This is the first time I experienced an in-room problem at Homewood Suites (HS). I had stayed at many HS locations in various cities/states and HS hotel chain is the most friendly atmosphere for a reasonable price.

Review collected in partnership with Homewood Suites by Hilton

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HomewoodHartordDOS, Director of Sales at Homewood Suites by Hilton Hartford Downtown, responded to this review

Thank you for being such a loyal Homewood Suites guest. I am not sure exactly what your in- room experience was, however your business is very important to us and we would welcome the opportunity to speak directly with you. Please feel free to contact our General Manager or myself, the Director of Sales. More 

Olney, Maryland
Top Contributor
164 reviews 164 reviews
46 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed January 31, 2015

The Homewood suites is no frills but perfectly fine. Like all Homewoods this is not a full-service hotel. They do offer a complementary breakfast. The rooms are spacious. Mine had a huge kitchen/dining/living area, bedroom and two baths. Great choice for families or extended travel. The room was clean but basic. This is a good location if you are doing... More 

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HomewoodHartordDOS, Director of Sales at Homewood Suites by Hilton Hartford Downtown, responded to this review

Thank you for you honest feedback. I'm glad you enjoyed our hot breakfast buffet and spacious two bedroom suite. I hope you were also able to take advantage of our complimentary weekday light dinner with beer and wine. We look forward to your next visit and I know you will appreciate our guestroom renovations when you return. More 

Churchville, United States
2 reviews
3 of 5 stars Reviewed January 29, 2015

Awkward check-in from parking lot but once you get through that, the hotel is fine. It's a little dingey right now, but understand they are undergoing renovations so I was probably in the old section (I hope)!! Recommend staying here - price right, staff helpful, room large. Don't expect much room in your bathroom vanity, though. I had to move... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
HomewoodHartordDOS, Director of Sales at Homewood Suites by Hilton Hartford Downtown, responded to this review

We truly appreciate your business and thank you for taking the time to post your review on TripAdvisor. As you mentioned, we are undergoing guestroom renovations, with public space renovations scheduled at the end of this year. Adding to the charm and warmth of our hotel, each guestroom is configured differently. Most of our suites have larger bathroom vanities. When... More 

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