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Hartford Marriott Downtown

Certificate of Excellence
GreenLeadersSilver level
4.0 of 5
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200 Columbus Blvd, Hartford, CT 06103
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1 room 1 guest
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Hartford Marriott Downtown
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454 Reviews from our TripAdvisor Community

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Traveler rating
    210
    168
    55
    12
    9
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55
68
23
252
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Level Contributor
77 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I work for a company with its head office in Hartford (you guessed, I work in insurance!) and our leader had summoned his far flung troops for an offsite, onsite at head office, so the company arranged a block booking here. Having travelled extensively through Asia this was to be my first experience of an hotel in the US so... More 

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WHGGuestService, Guest Services at Hartford Marriott Downtown, responded to this review

Thank you for taking the time to share your experience about your recent stay. First impressions do count, and I apologize we fell short of exceeding your expectations. On that note, please accept my sincere apology that the requested item did not turn up! We will be addressing this incident. I do want to let you know that there are... More 

Sarasota, Florida
Level Contributor
158 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 1 week ago

I came for a wedding, and was greeted by staff wearing shirts for the conventioneers. I had to ask if they worked for the hotel. The lobby is strange, because the front desk looks very much like a help desk at a mall, and is unidentified. The lobby bars are set back and quite hidden from the big empty space... More 

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1 review
5 of 5 stars Reviewed 1 week ago

I want to first start off my thanking the wonderful staff at the Marriott. They offered nothing but the best service. From the front desk to the cleaning people to the bar tenders. The reason for my stay at this hotel was for a convention at the convention center that is attached to the hotel. I was originally booked to... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I would highly recommend this hotel to anyone staying in Hartford. The rooms are very clean and updated. I would like to highlight the exceptional service provided by Joey at the front desk. Joey came to the rescue when my co-workers and I were in a jamb. We were put up in a hotel in the area that was beyond... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Mariott front desk clerk Joey U. was absolutely fantastic! He ensured we got the room with a king bed that had been requested. He was very accommodating and helped make our stay be a very pleasant one. The pool and hot tub were clean and had fresh towels for guests. The workout gym had a great view of downtown... More 

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Knoxville, Tennessee
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

This is our 8th year staying here for our convention. This place and the people are great. Joey at the front desk is a fantastic help every time we need so Egging. I wish he worked 24 hours a day :). The 3 girls in the bar (Sarah, Cassy, & April) are very personable and have been there every year... More 

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Level Contributor
77 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel was just average. There is parking available. You can expect a quiet room and a good night's rest. The location is great and central to downtown. The beds are comfortable and the rooms are clean. There are restaurants not too far away to enjoy.

Was this review helpful? Yes
WHGGuestService, Manager at Hartford Marriott Downtown, responded to this review

Thank you for taking the time to share your feedback about the Marriott Hartford Downtown. We are glad that you enjoyed these important factors which make for a brilliant hotel stay, such as accessibility and a good night's rest. Our team also prides ourselves with the level of service that we provide, in which we will continue to work hard... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

It was okay, not good, not bad. Would probably try a less expensive option next time; expected more for the price. The bed was comfortable, the service was okay (they were no help at all when I asked the closest place to get color copies-- they recommended Barnes and Noble and the public library... I ended up finding a staples... More 

Was this review helpful? Yes
WHGGuestService, Guest Services at Hartford Marriott Downtown, responded to this review

Thank you for taking the time to share your feedback about your recent stay. Please accept my apology for the options that were provided to you regarding the best places to make color copies. We certainly strive to provide exceptional service to all our guests, and in this case I regret to say that we have fallen short of your... More 

Boston, Massachusetts
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago

The front desk man and lady manager are not professional at all. I ask to extend 1 hour to checkout from 12p to 1p, they just denied it with a very rude manner. Then I back to room until 12 p, however , they just kept calling my room phone for almost 1 hour to chase me out ! As... More 

Was this review helpful? Yes
WHGGuestService, Guest Services at Hartford Marriott Downtown, responded to this review

Thank you for letting us know about your unsatisfactory experience at our hotel. Please accept my sincere apology. As you can see from our TripAdvisor ratings, our staff is trained to provide the highest level of service. I regret that our front desk team was not able to assist you with an extended late check out request, as your day... More 

Boston, Massachusetts, United States
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Hands down the best hotel in downtown Hartford, in terms of quality, service, location, and accessibility. It really doesn't compare to other business hotels near by. If you are attending a business meeting downtown or the conference, you should try to book it here. Super clean, nice amenities, nice pool and gym, etc. It also has a nice lounge/Starbucks, two... More 

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