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Residence Inn Hartford Downtown

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942 Main Street, Hartford, CT 06103
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Residence Inn Hartford Downtown
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196 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Residence Inn Hartford Downtown
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Haverford, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 28, 2014

The hotel was going through renovations but it seemed dirty in the lobby and disconnected. Felt more like a motel than a hotel. The halls and elevators needed to be vacuumed. The entrances both front and back were rundown and the hotel underground parking lot very dank and dirty. Disappointed with the cost verses the value.

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WHGGuestService, Director of Sales at Residence Inn Hartford Downtown, responded to this review

charlotte1203, Thank you for your feedback on your stay with us. We value all comments and use it to continuously improve our service for future guests. The hotel lobby renovation that is currently underway is being completed in 3 stages. We have done this to limit the impact to our guests, however this may be the cause of the disconnected... More 

Norwalk, Connecticut
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 21, 2014

I recently stayed at this hotel for a trial for work and it was by far the best hotel I have ever stayed in. The rooms are huge and perfect for setting up a working "war room." The location of the hotel in downtown Hartford is ideal as you can walk to any stores, restaurants, etc. that you may need.... More 

Was this review helpful? Yes 3
Frederikssund, Denmark
Level Contributor
102 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed May 19, 2014

This hotel was being refurbished, and with a good reason. Getting through the doors are like taking a trip to the fifties. My room was very big, almost an apartment with a complete kitchen and the bed/restroom area elevated from the rest of the room. Strange but nice. The reception is a joke, but the service was fine and the... More 

Was this review helpful? Yes 2
Mark G, General Manager at Residence Inn Hartford Downtown, responded to this review

Thank You for your valued feedback. We are nearing the end of a full hotel renovation which includes all guestrooms and the lobby space of the property. I apologize for the inconvenience you encountered with the location of the front desk reception and the breakfast space. Both were temporary while we renovate the existing front desk and breakfast areas. We... More 

Albany, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 12, 2014

Located in the heart of Hartford, this hotel is nothing less than amazing. I couldn't possibly list all the things that I love about staying here! I always make a point to stay here when I'm in Hartford. This hotel has, hands down, the best staff. Not only are they extremely professional, but also they always go that extra mile... More 

Was this review helpful? Yes 1
WHGGuestService, Director of Sales at Residence Inn Hartford Downtown, responded to this review

TomB: WOW! Thank you for putting so much time and thought into your amazing review of our hotel. I don't even know where to begin, but thank you for all of your kind words about so many of our staff. I look forward to sharing this review with them and recognizing all the associates mentioned. It has been a pleasure... More 

Clayton, New Jersey
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed May 9, 2014

We stayed here the 2nd weekend in February 2014 for a cheerleading competition on Marriott points!! I loved the design of our room, it was a bi-level. Actually felt like you were in an apartment!! We hope to stay here again next year, but the hotel is currently sold out for our dates!!! Location was good, walking distance to the... More 

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WHGGuestService, Director of Sales at Residence Inn Hartford Downtown, responded to this review

cmaloney70, Thank you for taking time to share your review of our hotel. We are happy that you found our loft suites so comfortable and were able to use your Marriott Reward points for your stay. We have had many requests for the 2015 cheerleading weekend, unfortunately those dates seem to coincide with the American Athletic Conference Men\'s Basketball Championship... More 

West Hartford, Connecticut
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 7, 2014

My daughter and I stayed at this hotel in downtown Hartford. We were attending a wedding next door, so the location was perfect since it was located only two buildings (attached) away. The suite contained a micro wave oven and a full size refrigerator and stove. There was a very large living room, with a television and desk. The king... More 

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WHGGuestService, Director of Sales at Residence Inn Hartford Downtown, responded to this review

Bonjovifan_13, Thank you for taking the time to share your review of our hotel on TripAdvisor. We appreciate your feedback about the amenities in the rooms and are glad that our renovation didn\'t cause any disturbance for you. It has been very important to us to limit any guest disruption throughout the process. It sounds like you attended a wedding... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 28, 2014

I wanted to thank Valentin for accommodating us on Wednesday, April 16, 2014 as we checked in early that day so that we could prepare for my daughter's procedures that were to take place early the next morning at Children's Medical Hospital. It's a stressful thing to prepare for and endure, in so many ways, and to have a room... More 

Was this review helpful? Yes 1
WHGGuestService, Director of Sales at Residence Inn Hartford Downtown, responded to this review

Diane, Thank you for your wonderful words about our hotel and Valentin, our Front Office Manager. I am glad that he took care of your arrival and afforded some comforts during a difficult trip. We are very happy with our renovated hotel rooms, but know that sometimes a hotel stay can be about more than just the rooms. Best wishes... More 

Brooklyn, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 25, 2014

Just one review from me doesn't cut how much I like this place, so I thought I'd do another. Wanted to make a special mention of the Associates that typically make my stays so great. I've been staying at the residence for months and each of these folks have helped me out in different ways. Quantia is very helpful ever... More 

Was this review helpful? Yes 1
WHGGuestService, Director of Sales at Residence Inn Hartford Downtown, responded to this review

Denis: Thank you for your great reviews of our hotel. We appreciate you acknowledging the staff that has made your experience exceptional. During weekly meetings we share guest comments with our associates. They take great pride in providing excellent service. It has been a pleasure to have you staying with us and we look forward to your time here each... More 

Brooklyn, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 25, 2014

I've been staying at the Residence Inn for a number of months. First of all, the suites are absolutely gorgeous. High ceilings, nice furniture, and a fully decked-out kitchen. As an NYC resident, this is the type of housing that you can only dream of. The Front Desk staff are extremely helpful, as well as the sales manager. The manager,... More 

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Gosport, IN
Level Contributor
72 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed April 4, 2014

I spent three days at this hotel for a business trip. It is on the national register of historic places and is very conveniently located in downtown Hartford. It is within walking distance to most large companies and has two restaurants attached, one more low key (City Steam) and one a bit more up scale (Bocca Rossa). The rooms are... More 

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