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Residence Inn Hartford Downtown

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942 Main Street, Hartford, CT 06103
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Residence Inn Hartford Downtown
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Residence Inn Hartford Downtown
Residence Inn Hartford Downtown
Residence Inn Hartford Downtown
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181 reviews from our community

Traveler rating
    84
    58
    24
    9
    6
See reviews for
42
28
15
71
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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New York City, New York
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

During my stay at the hotel, the front desk clerk, Caroline Smith, was very professional, personable and accomodating. I was not happy with the location of my room, and despite the limited rooms available she did everything to change my room. I was very grateful! Thank you!

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Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 1 week ago

We came to Hartford for the AAC Tournament and the Residence Inn was great! The room was huge, the staff was friendly, and the location you can't beat. The room was bigger than my apartment. They had this really cool brewery located in the hotel too! Everything was a short walk away. If I come back to Hartford I won't... More 

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2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I reserved a room for $116. as advertised online (the government rate), but when I arrived at the hotel, the receptionist (Kaycee) was not only rude, but would not honor the price that was confirmed with my reservation. She then proceeded to tell me that the new rate was $200. and a hold had already been placed on my credit... More 

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Mark G, General Manager at Residence Inn Hartford Downtown, responded to this review

Hi John, I'm sorry it's taken me so long to respond to your comments. I've been looking into the information you've provided and working to better understand the details of what you've described. Different rates are not always available at all times and in this case I wish I had more information so I could be sure that our systems... More 

Contributor
19 reviews 19 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 22, 2015

Despite a unique and historical location and close proximity to shopping, entertainment, great restaurants and much more, this property fails basic touches such as having body lotion in bathroom, having a slow and hard to connect wifi system, and staff that had to be prompted three times to respond to a request. The room itself, was spacious, comfortable and well... More 

Was this review helpful? Yes 2
Pete I, Manager at Residence Inn Hartford Downtown, responded to this review

Dear Duniasafiri, Thank you for taking the time to share your thoughts with us. I am happy to hear you were able to enjoy the location of our property and the size of the room. I would like to sincerely apologize for falling short on the basic touches you described. I value your input and we will use your feedback... More 

Columbus, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 6, 2015

The restaurant (City Steam, I think) stayed open during the Blizzard of 2015 with the hotel putting the staff up in the hotel. I know it was a hardship for the staff, but it was welcome by all the people staying there. The staff was very friendly and the room I was in was well maintained. Definitely the place to... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 6, 2015

I'm coming back next Halloween: the Residence Inn garage makes the neighborhood haunted house look friendly. Stayed in the strangest "room"; really a warren of rooms with a spectacular view of an alley. The worse hotel experience I have had in 15 years.

Was this review helpful? Yes 2
Mark G, General Manager at Residence Inn Hartford Downtown, responded to this review

Thank You for leaving your comments with us related to your last stay. I'm disappointed to read that your time with us wasn't more on par with your expectations. Typically our unique and recently renovated rooms earn high praise from our guests. Feel free to contact me directly at the hotel if you wish to discuss your stay in more... More 

East Hartford, Connecticut
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 2, 2015

Love Staying at the Residence Inn-- great staff and great rooms Close to many restaurants and night life in Downtown Hartford. If you can't be home this is the next best place!!!!! I would suggest to any my friends or family!!!

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New York City, New York
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 21, 2015

Marriott Gold Elite member. Stay away from this Residence Inn. Extremely unfriendly check-in agents and terrible and smelly rooms. It felt like an old run down apartment complex. Will never stay here.

Was this review helpful? Yes 1
Pete I, Manager at Residence Inn Hartford Downtown, responded to this review

Dear Valued Guest, Thank you for being a loyal Gold Elite Marriott Rewards Member. We appreciate your loyalty to the Marriott Brand. On behalf of the Residence Inn Downtown Hartford, I would like to sincerely apologize for your recent experience during your stay with us. Although this is not indicative from previous surveys, we do value your feedback and have... More 

Contributor
13 reviews 13 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 12, 2015

I stayed at this hotel on and off for about a year and the staff is what keeps me coming back. Every single person associated with the hotel that I interact with genuinely wants me to have a good stay. From everyone at the front desk keeping an eye on me and making sure I get in safe (even if... More 

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1 review
5 of 5 stars Reviewed January 7, 2015

I stayed here for 3 weeks while participating in training and found the room (bi-level suite) to be very comfortable. The housekeeping staff (Andrea in particular) did an excellent job of keeping the room clean. The workout room had treadmills, ellipticals and a bike as well as free weights and an all-in-one weight machine. A breakfast buffet was included everyday... More 

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