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All 10 Hartford hotels

Residence Inn Hartford Downtown

3.0 of 5 Hotel   |   942 Main Street, Hartford, CT 06103
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76%
Ranked #3 of 10 hotels in Hartford
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
e s South Dennis, Massachusetts
  • Reviews (131)
  • Photos (27)
  • Amenities
  • Q&A
  • Room tips (29)
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131 people have reviewed this hotel

Traveler rating
    55
    46
    18
    9
    3
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32
21
14
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Any
English first
South Dennis, Massachusetts
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was pleasantly surprised upon entering the room. Nice large and cozy rooms. I did not hear hallway noise or noise from outside. The hotel will even do grocery shopping if you prefer to prepare and cook your food in the room.

Was this review helpful? Yes 1
Melrose, Massachusetts
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently stayed here for just one night for a wedding. We hated to leave, because we could have stayed for a week. This was not a hotel room, but a condo, with a full size kitchen, living room area and upstairs loft bedroom with full bath. The hotel was recently--very recently as in they were just finishing--- renovated. Everything... More

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Little Rock, Arkansas
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I would highly recommend this hotel to anyone looking for a clean, spacious "home away from home" while in downtown Hartford, CT. The rooms are huge, larger than some apartments. There is a fully equipped kitchen with a full-size refrigerator, stove, oven, microwave and dishwasher. The bedroom is five steps up and has a king-size bed, large closet with mirrored... More

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Denver, Colorado
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 weeks ago

First, I have to say I have never seen a GM office right next to the check in desk and the door is always open. I had a small problem during my stay and it was resolved above and beyond my expectation. Second, the hotel just went through a renovation, I am not sure if all rooms are the same... More

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WHGGuestService, Director of Sales at Residence Inn Hartford Downtown, responded to this review

AA75: Thank you for your review of our hotel. We understand that sometimes problems may arise during a stay, but it is our goal to resolve each situation as quickly and thoroughly as possible. I am glad that we were able to accomplish that for you. I am so glad that you liked the layout of your room. All of... More

1 review
5 of 5 stars Reviewed 4 weeks ago

The service at the front desk is excellent! The representatives greeted me and made me feel welcomed, one employee in particular was Constance. She was extra jolly but it wasn't too much. I would definitely come back

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Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed May 31, 2014

I rarely write a bad review, but I travel a lot for business and this stay warranted mention. I am not a high-maintenance traveler. I understand they are undergoing renovations, however the facility was under par for the cost. First, there are several doors to negotiate manually from the street. Since no one greets you, I was left to handle... More

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Mark G, General Manager at Residence Inn Hartford Downtown, responded to this review

Thank You for taking the time to comment on your experience at my property. Regardless of a renovation or not, your stay should be seamless and be an enjoyable experience. I am extremely sorry that my property did not meet your expectations. Our renovation will be complete within the next few days, and I appreciate your feedback. More

New York City, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 30, 2014

Two times I've stayed. 6 months apart. Each with family, including support animal. Mark the GM has made sure we are well taken care of, that his staff knows we are coming and that we are valued Marriott customers. The staff is clearly very well trained and they do a good job selecting people to represent their brand. I will... More

Was this review helpful? Yes 1
Haverford, Pennsylvania
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 28, 2014

The hotel was going through renovations but it seemed dirty in the lobby and disconnected. Felt more like a motel than a hotel. The halls and elevators needed to be vacuumed. The entrances both front and back were rundown and the hotel underground parking lot very dank and dirty. Disappointed with the cost verses the value.

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WHGGuestService, Director of Sales at Residence Inn Hartford Downtown, responded to this review

charlotte1203, Thank you for your feedback on your stay with us. We value all comments and use it to continuously improve our service for future guests. The hotel lobby renovation that is currently underway is being completed in 3 stages. We have done this to limit the impact to our guests, however this may be the cause of the disconnected... More

Norwalk, Connecticut
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 21, 2014

I recently stayed at this hotel for a trial for work and it was by far the best hotel I have ever stayed in. The rooms are huge and perfect for setting up a working "war room." The location of the hotel in downtown Hartford is ideal as you can walk to any stores, restaurants, etc. that you may need.... More

Was this review helpful? Yes 2
Frederikssund, Denmark
Top Contributor
79 reviews 79 reviews
33 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed May 19, 2014

This hotel was being refurbished, and with a good reason. Getting through the doors are like taking a trip to the fifties. My room was very big, almost an apartment with a complete kitchen and the bed/restroom area elevated from the rest of the room. Strange but nice. The reception is a joke, but the service was fine and the... More

Was this review helpful? Yes 1
Mark G, General Manager at Residence Inn Hartford Downtown, responded to this review

Thank You for your valued feedback. We are nearing the end of a full hotel renovation which includes all guestrooms and the lobby space of the property. I apologize for the inconvenience you encountered with the location of the front desk reception and the breakfast space. Both were temporary while we renovate the existing front desk and breakfast areas. We... More

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Additional Information about Residence Inn Hartford Downtown

Address: 942 Main Street, Hartford, CT 06103
Phone Number:
Location: United States > Connecticut > Hartford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Hartford Downtown 3*
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Also Known As:
Residence Inn Hartford Downtown Hotel Hartford
Hartford Residence Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Class
Number of rooms
120

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