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Residence Inn Hartford Downtown

3.0 of 5 942 Main Street, Hartford, CT 06103
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Certificate of Excellence 2014
Residence Inn Hartford Downtown
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Residence Inn Hartford Downtown
Residence Inn Hartford Downtown
Residence Inn Hartford Downtown
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178 reviews from our community

Traveler rating
    83
    57
    24
    9
    5
See reviews for
41
28
15
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
11 reviews 11 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Despite a unique and historical location and close proximity to shopping, entertainment, great restaurants and much more, this property fails basic touches such as having body lotion in bathroom, having a slow and hard to connect wifi system, and staff that had to be prompted three times to respond to a request. The room itself, was spacious, comfortable and well... More 

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Pete I, Manager at Residence Inn Hartford Downtown, responded to this review

Dear Duniasafiri, Thank you for taking the time to share your thoughts with us. I am happy to hear you were able to enjoy the location of our property and the size of the room. I would like to sincerely apologize for falling short on the basic touches you described. I value your input and we will use your feedback... More 

Columbus, Ohio
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The restaurant (City Steam, I think) stayed open during the Blizzard of 2015 with the hotel putting the staff up in the hotel. I know it was a hardship for the staff, but it was welcome by all the people staying there. The staff was very friendly and the room I was in was well maintained. Definitely the place to... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

I'm coming back next Halloween: the Residence Inn garage makes the neighborhood haunted house look friendly. Stayed in the strangest "room"; really a warren of rooms with a spectacular view of an alley. The worse hotel experience I have had in 15 years.

Was this review helpful? Yes 1
Mark G, General Manager at Residence Inn Hartford Downtown, responded to this review

Thank You for leaving your comments with us related to your last stay. I'm disappointed to read that your time with us wasn't more on par with your expectations. Typically our unique and recently renovated rooms earn high praise from our guests. Feel free to contact me directly at the hotel if you wish to discuss your stay in more... More 

East Hartford, Connecticut
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Love Staying at the Residence Inn-- great staff and great rooms Close to many restaurants and night life in Downtown Hartford. If you can't be home this is the next best place!!!!! I would suggest to any my friends or family!!!

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New York City, New York
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 21, 2015

Marriott Gold Elite member. Stay away from this Residence Inn. Extremely unfriendly check-in agents and terrible and smelly rooms. It felt like an old run down apartment complex. Will never stay here.

Was this review helpful? Yes 1
Pete I, Manager at Residence Inn Hartford Downtown, responded to this review

Dear Valued Guest, Thank you for being a loyal Gold Elite Marriott Rewards Member. We appreciate your loyalty to the Marriott Brand. On behalf of the Residence Inn Downtown Hartford, I would like to sincerely apologize for your recent experience during your stay with us. Although this is not indicative from previous surveys, we do value your feedback and have... More 

Contributor
13 reviews 13 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 12, 2015

I stayed at this hotel on and off for about a year and the staff is what keeps me coming back. Every single person associated with the hotel that I interact with genuinely wants me to have a good stay. From everyone at the front desk keeping an eye on me and making sure I get in safe (even if... More 

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1 review
5 of 5 stars Reviewed January 7, 2015

I stayed here for 3 weeks while participating in training and found the room (bi-level suite) to be very comfortable. The housekeeping staff (Andrea in particular) did an excellent job of keeping the room clean. The workout room had treadmills, ellipticals and a bike as well as free weights and an all-in-one weight machine. A breakfast buffet was included everyday... More 

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Upchurch, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 2, 2015

This hotel was quite expensive during my stay but it was in a great location for the meetings that I had booked. The room was great with lots of space. The rest of the hotel had clearly been recently updated and was very nice.

Was this review helpful? Yes 1
Bloomfield, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 30, 2014

We (family of six) stayed at this hotel over the Christmas holiday for two nights. This hotel right off the highway and is within in walking distance to restaurants, shops, CT Convention Center, the CT Science Center, the XL center, and Bushnell Park. It is also just 10 minutes driving distance to West Farms Mall and the Pavilions at Buckland... More 

Was this review helpful? Yes 1
Philadelphia, PA
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed December 15, 2014

The hotel was apparently recently renovated, but I think that may only apply to the lobby and front desk area. Granted, those areas were nice, and I had no issues with any of the staff of the service at the property. But my room seemed very outdated and while it wasn't dirty, it just felt old. The positive is that... More 

Was this review helpful? Yes
Mark G, General Manager at Residence Inn Hartford Downtown, responded to this review

Boris K, thank you for taking the time to review our hotel. I'm thrilled that you found our Residence Inn Hartford clean and our location ideal. Our building is a historic Hartford landmark designed by Henry Hobson Richardson and was constructed in 1876. It's quite distinctive and unlike any other Residence Inn. As you noted, we did just complete a... More 

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Additional Information about Residence Inn Hartford Downtown

Address: 942 Main Street, Hartford, CT 06103
Location: United States > Connecticut > Hartford
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Hartford Downtown 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Residence Inn Hartford Downtown Hotel Hartford
Hartford Residence Inn
Hotel Style:
#1 Business Hotel in Hartford

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