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BEST WESTERN Hartford Hotel & Suites

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185 Brainard Road, Hartford, CT 06114 (Formerly Holiday Inn Express Hotel & Suites)
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1 room 1 guest
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BEST WESTERN Hartford Hotel & Suites
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205 Reviews from our TripAdvisor Community

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Traveler rating
    87
    67
    28
    15
    8
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50
39
28
58
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
  • All months
    (205)
  • Mar-May only
    (50)
  • Jun-Aug only
    (72)
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    (55)
  • Dec-Feb only
    (28)
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There are newer reviews for BEST WESTERN Hartford Hotel & Suites
See the most recent reviews
Greenville
2 reviews
4 of 5 stars Reviewed 3 weeks ago

The rooms are very spacious. Flat screens for both the sleeping area and the pull out couch. Bathroom was clean and adequate for the room with updated fixtures. The employees are friendly and ready to help always had a smile on their face. The internet was good and breakfast was hot and there was a good variety of items hot... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
College Park, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We were very pleased with the hotel. The staff was very pleasant. Check-in and check-out very quick. Rooms were clean. Wish there was a larger selection for breakfast. Would recommend this hotel to friends.

Review collected in partnership with Best Western

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2 reviews
5 of 5 stars Reviewed 3 weeks ago

We stayed here to go to Six Flags New England. It was an easy commute. Staff was friendly and helpful as they let us check in early. The swimming pool had cloudy water and the Jacuzzi did not feel clean. Other than that it was an enjoyable stay.

Review collected in partnership with Best Western

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Norfolk, Virginia
Level Contributor
179 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We travel to the Hartford area every 3 months to visit our granddaughter. Price is what drives where we stay. This was our first time staying at this Best Western and I was a bit concerned about the location and proximity to Manchester but this hotel is located RIGHT OFF I-91 at the V towards Hartford and I-84 so it... More 

Was this review helpful? Yes 2
Lancaster, Pennsylvania
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for six nights for a national softball tournament. All staff members were very kind and courteous. Manager went OUT OF HIS WAY to ensure all of our group's needs were met in a very timely manner. Thanks!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Hello James, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I’m very thankful for my amazing team and I’m thrilled that they have made such a positive impression on you. I’m very excited to share your comments with my team and let... More 

hartford, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

expected more from hotel but not very satisfied jdfkljasdlfkjasdklfjklasdjflkadsjfklasjdfkljaslfjladskfjladsjfmnfasdnflasjdlfkjadslkfjadslfjladsjflajdslfjldsjflasdjfladsjfkljadsklfjsjdfkljSJFLASDFKJADS

Review collected in partnership with Best Western

Was this review helpful? Yes
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Hello Raj, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I am glad you called and we talked yesterday to learn more about your experience. Your business is very important to us and we value your feedback. By telling me what you... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 28, 2015

We reserved a room here after making a last minute 3:00 a.m. Reservation through Hotels.com. We were exhausted after traveling from NJ to Massachusetts for what was supposed to be a day trip. When we arrived at the hotel, there was no record of our reservation. Once the reservation was located, hotels.com had us booked for one queen bed, which... More 

Was this review helpful? Yes
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I’m very thankful for my amazing team and especially Jocelyn that they have made such a positive impression on you. I am glad that she was able to meet the needs of your family... More 

Southbury, Connecticut
Level Contributor
5 reviews
4 of 5 stars Reviewed July 17, 2015

The hotel had a very Friendly staff. The hotel was very clean, from the entrance to the lobby to the halls to the rooms, to the breakfast area. We liked the very comfortable bed. They had a very good breakfast

Review collected in partnership with Best Western

Was this review helpful? Yes
Levittown, New York
1 review
5 of 5 stars Reviewed July 14, 2015

Just spent the weekend July 10,11. After almost 5 hours in traffic from LI we arrived. It was 7:50. I checked in to find out that the pool was closing at 8pm. My daughters were devastated. So I said change quick and jump in and out. Turns out I wasn't the only family in my group to sit in the... More 

Was this review helpful? Yes
Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 12, 2015

We were moving our daughter to the city and needed a hotel that was close to downtown and reasonably priced...we found it here!! Everyone was friendly, helpful, and courteous,from those at the front desk to house keeping. The rooms were nicely appointed and the bed was comfortable! My only cons would be that the water when showering didn't stay consistent... More 

Was this review helpful? Yes 1
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