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BEST WESTERN Hartford Hotel & Suites

2.5 of 5 185 Brainard Road, Hartford, CT 06114 (Formerly Holiday Inn Express Hotel & Suites)
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BEST WESTERN Hartford Hotel & Suites
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BEST WESTERN Hartford Hotel & Suites
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154 reviews from our community

Traveler rating
    60
    47
    25
    14
    8
See reviews for
35
29
22
42
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for BEST WESTERN Hartford Hotel & Suites
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Wilmington, Delaware
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 20, 2014

What friendly staff! This hotel is currently under renovation to become a Best Western, but the rooms are clean and the staff are so friendly! I’m generally not one to post reviews online but I wanted to call out this hotel for having some really professional and friendly staff. It was a welcome feeling walking into the lobby and being... More 

Was this review helpful? Yes
Los Angeles, California
Contributor
17 reviews 17 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 14, 2014

We stayed here while attending a graduation at Trinity College. It is your basic hotel (really more of a motel) and it was fine for a night's stay, I can't say there was anything I could complain about. The staff was friendly and helpful and the room that we were in was very clean. There did seem to be a... More 

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Hartford
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2014

Newly renovated rooms are clean, comfy, spacious. A best buy for not a lot of dough! Great breakfast - towels smell fresh, beds have soft comforters,?small kitchen is perfect and bathrooms are very clean. Do I really need to write more than 200 characters!?!

Was this review helpful? Yes 1
Omaha, Nebraska
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2014

The hotel is very clean. Friendly and courteous staff. Spacious rooms. Great free breakfast. Pool, gym, hotel transport, etc. Located in a nice place near an airfield. Overall it was a great place to stay and enjoyed every minute of it.

Was this review helpful? Yes 3
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 19, 2014

Hotel room was nice and very close to restaurants and shops. The hotel is very nice. It's very clean, the front desk staff was very friendly. No real complaints about the hotel Will return there. Did not eat breakfast there but it smelled very good

Was this review helpful? Yes 1
Sandwich, Illinois
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed June 17, 2014

I just arrived so I cannot fully comment on the facility but, after finding the price to be comparable to other local facilities, I selected this hotel based on the reviews. I am not sure how long it has been under repairs but, two key things; 1) The staff should advise potential clients of the construction and, 2) A discounted... More 

Was this review helpful? Yes 2
Scottsdale, Arizona, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 21, 2014

Checked into this hotel for a 2 night stay on business. Was working at the Hilton in one of the convention rooms. We checked in late and the Girl on duty was amazing! See i had booked an employee rate room and i forgot my "white Card" for my check in. I promised to have it back to them in... More 

Was this review helpful? Yes 2
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Hope you had a great time in Hartford and your visit to NYC. Thank you very much for the 5 star review! On behalf of the hotel and staff, we appreciate your business and hope to see you again soon. More 

Kilkenny
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2014

Stayed here on several occasions on Business Trips and you couldnt ask for better service. The Buffet breakfast is great the rooms were spotless clean and the staff and management were very friendly. If you going this way strongly recommend for a stay

Was this review helpful? Yes 1
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you very much for the 5 star review! On behalf of the hotel and staff, we appreciate your business and hope to see you again soon. More 

Minneapolis, Minnesota
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 29, 2014

We had a project for a local hospital and brought in 40 people. Due to the projects nuances, there were many last minute changes. Kevin and Jay, hotel management, were extraordinarily flexible in timing for breakfast, shuttle services, rooms and communication. This is my 40th project of this nature and I can say that we could not have been as... More 

Was this review helpful? Yes 2
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

We are glad everything worked out fantastic for the group. Thank you very much for the 5 star review! On behalf of the hotel and staff, we appreciate your business and hope to see you again soon. More 

Antarctica
Top Contributor
54 reviews 54 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 26, 2014

Very sweet was staff. (5 stars for them). Room was on first floor and it was noisy. We heard the hallway as if the door was open. The bed mattress was very hard. So, for one night, a hard mattress and and a noisy hallway didn't make a good night's rest. Additionally, the heat/AC was noisy and the water temperature... More 

Was this review helpful? Yes 2
Hartfordgm, Front Office Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for the review and kind words for our staff. We apologize you encountered an inconvenience and appreciate your time that you took out of your busy day to let us know. We value you as a guest and hope to see you in the future. More 

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Additional Information about BEST WESTERN Hartford Hotel & Suites

Address: 185 Brainard Road, Hartford, CT 06114 (Formerly Holiday Inn Express Hotel & Suites)
Phone Number:
Location: United States > Connecticut > Hartford
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Hartford Hotel & Suites 2.5*
Number of rooms: 129
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Also Known As:
Holiday Inn Express Hotel Hartford
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hartford
Holiday Inn Hartford
Hotel Style:
#1 Best Value Hotel in Hartford

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