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All 10 Hartford hotels

Hartford Hotel and Suites

2.5 of 5 Hotel   |   185 Brainard Road, Hartford, CT 06114 (Formerly Holiday Inn Express Hotel & Suites)
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Hartford Hotel and Suites
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73%
Ranked #5 of 10 hotels in Hartford
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 3 weeks ago
LordCyril Stow, Massachusetts
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137 people have reviewed this hotel

Traveler rating
    54
    43
    20
    14
    6
See reviews for
31
27
21
35
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Stow, Massachusetts
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Very sweet was staff. (5 stars for them). Room was on first floor and it was noisy. We heard the hallway as if the door was open. The bed mattress was very hard. So, for one night, a hard mattress and and a noisy hallway didn't make a good night's rest. Additionally, the heat/AC was noisy and the water temperature... More

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Hartfordgm, Front Office Manager at Hartford Hotel and Suites, responded to this review

Thank you for the review and kind words for our staff. We apologize you encountered an inconvenience and appreciate your time that you took out of your busy day to let us know. We value you as a guest and hope to see you in the future. More

Enfield, Connecticut
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2014

I had to get hotel last minute after leaving the roach motel days inn next door. I needed to stay there for work at hartford hospital (close proximity for safer travel) due to snow storm and the fact that my neighborhood doesn't get plowed until storms are over. Staff was awesome, manager especially, making sure I got the discounted rate... More

Was this review helpful? Yes 1
Hartfordgm, General Manager at Hartford Hotel and Suites, responded to this review

Thank you for the 5 star review! We appericate your business and hope to see you again soon. More

Livingston, New Jersey
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 of 5 stars Reviewed January 20, 2014

Location is good, right off the highway. This is an old hotel and it shows. People are friendly and it was fairly clean. Breakfast was typical. Wifi did not work. Chowder Pot restaurant next door was great. I would stay here again if it was my only option.

Was this review helpful? Yes
Hartfordgm, General Manager at Hartford Hotel and Suites, responded to this review

Thank you for your review. We appericate your feedback. We are sorry to hear that you experienced internet issues during your stay. Management has checked the internet it is working to full capacity now. More

Linz, Austria
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 28, 2013

The Hotel is nice an clean, the staff is friendly and very helpful. The rooms are up to date. There is even a Shuttle Service in the surrounding area. The Location is not so great in the industrial area - if you don't mind that, the HI is a very good choice. If you prefer an nice surrounding, choose a... More

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Hartfordgm, General Manager at Hartford Hotel and Suites, responded to this review

Thank you for the positive review. We look forward to seeing you again. More

CT
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 18, 2013

I stayed here for one night and was disappointed several times. Overall, the suites are fine for one night, I can be picky and insist on cleanliness, so for the most part this place will be just fine for most. However, my issues were: the comforter had blood spots on it which were initially covered with a top sheet but... More

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Hartfordgm, General Manager at Hartford Hotel and Suites, responded to this review

Dear Guest, I am sorry to ready that you were dissapointed with your recent stay. Cleaniness is one of our top priorities and we take it very seriously. Please feel free to reach out to me directly so that we can gather more details regarding the situation and address accordingly. Thank you for the feedback on the other items. We... More

Montreal, Quebec
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 15, 2013

The rooms are exactly what you expect for the price. The wallpaper is peeling a bit, but the rooms are otherwise quite clean. Basic and slightly dated, but more than suitable.What people are saying about the toilet seat not staying up due to the granite top is true; not a big big deal, but you can tell whoever was supervising... More

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Hartfordgm, General Manager at Hartford Hotel and Suites, responded to this review

Thank you for the 4 star review! We have repaired the wall paper issue in this particular room. We are looking forward to seeing you again. More

New York
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 8, 2013

We stayed here for 4 nights and found it to be a very nice hotel. The rooms were clean and we overlooked the capital building. The staff, no matter what time of day, were so friendly and helpful. The continental breakfast was nice to have available. I'd definitely stay here again when I'm in Hartford. P.S. Eat at Hot Tomato's... More

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Hartfordgm, General Manager at Hartford Hotel and Suites, responded to this review

Thank you for the review. More

High Wycombe
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed November 7, 2013

This was a good hotel and chose it based on price and other reviews. Greeted when we arrived and the desk clerk was very helpful. Offered some free apple cider at check in as well. The room on the first floor was spacious and clean. The bed was good and had no issues with the bathroom. Had a good nights... More

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Hartfordgm, General Manager at Hartford Hotel and Suites, responded to this review

Thank you for the 4 star review. We are looking forward to seeing you again! More

Port Jefferson Station, New York
Contributor
17 reviews 17 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 11, 2013

The hotel room was nice, simple! The hotel was very clean but needs some updates, yet still was pleasant. The hotel manager was working the desk, and breakfast the next morning. You could tell he cared, as well as his staff. Jay was wonderful, and again his staff. They made the stay wonderful.

Was this review helpful? Yes 1
Hartfordgm, General Manager at Hartford Hotel and Suites, responded to this review

Thank you for the review. We hope to see your group again. Thank you for staying with us! More

NY
Top Contributor
56 reviews 56 reviews
55 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed October 6, 2013

They provided convenient shuttle bus to and from any downtown spots within 10 miles. You just need to let them know where you are or where you would like to go. The driver Luis was professional and very friendly. General Manager Lisa checked us in early and gave us a free upgrade to a larger Junior Suite with a sitting... More

Was this review helpful? Yes 2
Hartfordgm, General Manager at Hartford Hotel and Suites, responded to this review

Thank you for the 4 star review. We hope to see you again! More

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Additional Information about Hartford Hotel and Suites

Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Hartford
Holiday Inn Express Hartford
Holiday Inn Hartford
Hartford Holiday Inn
Address: 185 Brainard Road, Hartford, CT 06114 (Formerly Holiday Inn Express Hotel & Suites)
Location: United States > Connecticut > Hartford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Hartford
#4 Family Hotel in Hartford
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hartford Hotel and Suites 2.5*
Official Description (provided by the hotel):
The Hartford Hotel & Suites is located just minutes from downtown Hartford and the crossroads of New England, I-91 and I-84.Our recently renovated hotel offers standard amenities that other hotels call extra: complimentary new Express Start breakfast with hot items, complimentary wireless and hard-wired Internet access, complimentary shuttle service to the greater Hartford area, complimentary parking, complimentary business center, complimentary exercise facility, complimentary local and toll-free calls, plus much more. Guests must be at least 21 years of age to check-in.With 129 guest rooms, including 44 suites, the Holiday Inn Express Hotel & Suites Hartford has the room that you are looking for. All of our guest rooms include coffee makers, iron & ironing boards, pay-per-view movies and Nintendo games, video folio review and check-out, two telephones with data ports, hair dryer and work desk. Our suites also have small sitting areas with sofa bed, mini refrigerator, microwave and wet bar.The Holiday Inn Express Hotel & Suites Hartford is located next door to the award winning Chowder Pot Restaurant which offers moderately priced seafood dishes plus much more. The next time you are planning to stay in the Hartford area, choose the Holiday Inn Express Hotel & Suites Hartford. 'Just check in and leave the rest to us!' ... more   less 
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