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BEST WESTERN Hartford Hotel & Suites

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185 Brainard Road, Hartford, CT 06114 (Formerly Holiday Inn Express Hotel & Suites)
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BEST WESTERN Hartford Hotel & Suites
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BEST WESTERN Hartford Hotel & Suites
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165 reviews from our community

Traveler rating
    68
    50
    25
    14
    8
See reviews for
38
31
23
45
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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  • All months
    (165)
  • Mar-May only
    (43)
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    (39)
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    (55)
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Hartford, Connecticut
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

I always send my clients here and everybody seems to be very pleased so I tried this place myself and I can only confirm all the good reviews. The staff was very friendly and helpfull and quite patient (im a little bit special about my pillow usage)

Was this review helpful? Yes
Hartford, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel was great every aspect....everything was great!!! Extremely clean with very modern amenities and the beds were the most comfortable beds that I have slept in.....Service also wonderful, employees very helpful...I am back at this hotel again today...That is how nice, and relaxing the visit was..The whirlpool room was especially relaxing.

Review collected in partnership with Best Western

Was this review helpful? Yes
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I’m thrilled that the guest room, hotel amenities and our staff has made such a positive impression on you. Thank you again for your review and allowing us to be your home away from... More 

United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is fantastic. The rooms are so nice and there are so many little things that they added, like outlets in the night tables and desks, new microwave and refrigerator when the rooms were redone. The shower had great water pressure and temperature - very roomy as well. We loved very minute of our stay. Enjoyed trip to Hartford... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I’m thrilled that the hotel and our staff has made such a positive impression on you. Thank you again for your review and allowing us to be your home away from home. We hope... More 

Australia
Contributor
17 reviews 17 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Room is clean and comfortable. Bed is comfortable. There's a gym there for those who wants to use it. We enjoyed our stay there. The only thing is the location. It is not in the city centre. But it is next to USS Chowder IV.

Was this review helpful? Yes
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I’m very thankful for my amazing team and I’m thrilled that they have made such a positive impression on you. I’m very excited to share your comments with my team and let them know... More 

United States
1 review
5 of 5 stars Reviewed 1 week ago

What can I say.....we are back again because we love this hotel and their staff. We are from New Jersey and we travel a lot for business. Found this brand new Best Western in Hartford....great place to stay and the price was good. Free Parking and breakfast was great. Hotel was busy and the WIFI was very good...no complaints. I... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We do appreciate your loyalty and your business. I’m very thankful for my amazing team and I’m thrilled that they have made such a positive impression on you. I’m very excited to share your... More 

New York
Contributor
16 reviews 16 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Recently stayed one night in the BW Hartford Hotel and Suites and was very satisfied. Hotel was very clean, beds and pillows very comfortable and breakfast was fine also. There is seafood restaurant next door but other than that you need a car to go anywhere.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I’m very thankful for my amazing team and I’m thrilled that they have made such a positive impression on you. I’m very excited to share your comments with my team and let them know... More 

Hartford, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Loved the hotel....we were in Hartford for business with my team and we will certainly come back again every month. We had been here before when it was a Holiday inn and now they are Best Western. It is 10x better than before....everything seems fresh and new. Wifi was great...very fast. We also used their business center for fax and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are so happy and excited to meet the needs of business travelers such as you. We sincerely hope to see you again soon. I’m very thankful for my amazing team and I’m thrilled... More 

Top Contributor
54 reviews 54 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 16, 2015

I've stayed here a few years ago and everything wasn't so perfect due to a big leak upstairs that came through our ceiling. That was obviously beyond their control so we decided to try again. This time we were only here for two nights this past weekend. Our room was very clean when we arrived, and cleaned properly by room... More 

Was this review helpful? Yes 2
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We're constantly striving to exceed our guests’ expectations, and making things right when opportunities arise. So, I sincerely apologize this was not your full experience. Our shuttle staff is happy that you were able... More 

West Coxsackie, Ny
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 14, 2015

My husband and I like to go away for a couple nights sometimes just to soak in a hot tub. This hotel had a great hot tub in its own little room, and it wasn't stupidly hot in the tub/pool room like a lot of hotels are. We stayed here for one night. I would have stayed for two, but... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Hartfordgm, Front Office Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We're constantly striving to exceed our guests’ expectations, and making things right when opportunities arise. So, I sincerely apologize this was not your full experience. We have made some immediate changes to our processes... More 

East Haddam CT, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 11, 2015

Entire staff was helpful and friendly. Accommodations were clean, comfortable, and well maintained. Housekeeping staff is superb. I was there for a difficult medical problem with a family member at a local hospital, and the staff inquired daily about how things were going.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad that you were able to enjoy our Whirlpool room facilities. A lot of our business and leisure travelers love to enjoy and relax in the Whirlpool room at the end of... More 

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