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BEST WESTERN Hartford Hotel & Suites

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185 Brainard Road, Hartford, CT 06114 (Formerly Holiday Inn Express Hotel & Suites)
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Best prices for: 1 room 1 guest
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BEST WESTERN Hartford Hotel & Suites
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181 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • French first
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  • All months
    (181)
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    (50)
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    (28)
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New York City, New York
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I recently had the opportunity to stay at this location. Based on business I had arrived at 7 a.m., having come straight from the job that wrapped up at 4:30 a.m. and they accommodated my early check in easily. A worker there by the name of Myra really went out of her way between checking my reservation the day before... More 

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schenectady, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

very clean nicely priced and great breakfast! the room layout was very comfortable, and there was a lot of space for my daughter to have her own area to play with her toys along with my husband and I to have our area to relax!

Review collected in partnership with Best Western

Was this review helpful? Yes
Enfield, Connecticut
5 of 5 stars Reviewed 6 days ago NEW

As I said, I was pleasantly surprised when I entered my room. It was spacious,clean,everything looked new.And I found out later that it had a multi-million renovation last year. And it looks like it. there is a pool and hot tub,free breakfast-and not just a waffle maker like most places. This was a full breakfast-bacon,home fries,pancakes,muffins, eggs......and anything else you... More 

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Londonderry NH, United States
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is up to speed with ALL newly designed/redesigned hotels of this type of style. Great internet, breakfast, staff, rooms, amenities etc. I was happy to be a Rewards Member and stay at this hotel. Hartford itself is another issue...really don't like the city, but if I ever have to go back I will stay at this BW!

Review collected in partnership with Best Western

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Frederick, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Was just traveling thru, very easy on/off the highway. Hallways, though redone, have an older feel. Rooms obviously recently done over. Bed comfortable. Occasionally an odor in room ?musty smell, but had same smell outdoors, so I think it is just the area. Staff were all friendly and helpful.

Review collected in partnership with Best Western

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East Hartford, United States
1 review
5 of 5 stars Reviewed 1 week ago

I enjoyed my stay and it was my first time at this location. Breakfast was very good and a lot of varieties. Staff were kind and helpful as needed. I will definitely will come back and recommend to my friends and family. TripAdvisor is the reason for my selection as the prices are incredible when you need a place to... More 

Review collected in partnership with Best Western

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Lincolnton, United States
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Clean room, decent sized space, courteous staff, easy access to room, decent breakfast that could be improved by a bit more variety. I don't more to say. My original sentence was already concise......

Review collected in partnership with Best Western

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Lakehurst, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

The hotel location was great. Continental breakfast was nice there was a decent food selection. They also had good hours. The hotel and room itself was contemporary, clean and well took care of. The bathroom in the room was a little on the small side but everything worked in the room also. There was a fridge and working microwave in... More 

Review collected in partnership with Best Western

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Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I am glad you loved our hotel and were able to enjoy the amenities to make your stay comfortable and memorable. Thank you again for your review and allowing us to be your home... More 

Hartford, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Newly revamped and great. Was a good hotel to stay in. My only issue was that, for $150/night, I would have liked a healthier, higher quality breakfast and NO KUREG---eeeecchhhh---coffee in the rooms. Laundry room on site was very helpful Good gym and outdoor pool. Rooms were great as were the staff.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We try our best to work within the Best Western requirements and our Guest feedback/expectations to make adjustments in our hot continental breakfast every few months. I'll be sure to share some of your... More 

Florida, United States
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed May 30, 2015

Very nice and clean, a great value compared to the absurd rates in the Hartford area. Was pleasantly surprised to find it as nice as it was, especially on the east side of the city. I would stay there again.

Review collected in partnership with Best Western

Was this review helpful? Yes
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