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BEST WESTERN Hartford Hotel & Suites

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185 Brainard Road, Hartford, CT 06114 (Formerly Holiday Inn Express Hotel & Suites)
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BEST WESTERN Hartford Hotel & Suites
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189 Reviews from our TripAdvisor Community

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Traveler rating
    78
    62
    26
    15
    8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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  • All months
    (189)
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    (50)
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Lancaster, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for six nights for a national softball tournament. All staff members were very kind and courteous. Manager went OUT OF HIS WAY to ensure all of our group's needs were met in a very timely manner. Thanks!

Review collected in partnership with Best Western

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hartford, United States
3 of 5 stars Reviewed 2 days ago NEW

expected more from hotel but not very satisfied jdfkljasdlfkjasdklfjklasdjflkadsjfklasjdfkljaslfjladskfjladsjfmnfasdnflasjdlfkjadslkfjadslfjladsjflajdslfjldsjflasdjfladsjfkljadsklfjsjdfkljSJFLASDFKJADS

Review collected in partnership with Best Western

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

We reserved a room here after making a last minute 3:00 a.m. Reservation through Hotels.com. We were exhausted after traveling from NJ to Massachusetts for what was supposed to be a day trip. When we arrived at the hotel, there was no record of our reservation. Once the reservation was located, hotels.com had us booked for one queen bed, which... More 

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Southbury, Connecticut
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago

The hotel had a very Friendly staff. The hotel was very clean, from the entrance to the lobby to the halls to the rooms, to the breakfast area. We liked the very comfortable bed. They had a very good breakfast

Review collected in partnership with Best Western

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Levittown, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

Just spent the weekend July 10,11. After almost 5 hours in traffic from LI we arrived. It was 7:50. I checked in to find out that the pool was closing at 8pm. My daughters were devastated. So I said change quick and jump in and out. Turns out I wasn't the only family in my group to sit in the... More 

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Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were moving our daughter to the city and needed a hotel that was close to downtown and reasonably priced...we found it here!! Everyone was friendly, helpful, and courteous,from those at the front desk to house keeping. The rooms were nicely appointed and the bed was comfortable! My only cons would be that the water when showering didn't stay consistent... More 

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Glen Burnie, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Nice place. Due to my own mis-planning, it was further off the interstate than I wanted. The staff were great and the breakfast selections were adequate. When traveling this way again, I would certainly consider staying here again.

Review collected in partnership with Best Western

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Atlanta
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Conveniently located to downtown Hartford the newly renovated hotel and its amenities were very nice. The staff was extremely accommodating when I needed and extra key, towels or a working iron (for the third time). The continental breakfast average (not great not bad). CON: The only problem we had wasn't any fault of the hotel. There was very strong marijuana... More 

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Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. Thanks for your kind words for our team; we are always happy to hear that. I am also glad that you enjoyed the rooms with 2 Queen beds and all new amenities. We finished... More 

New York City, New York
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I recently had the opportunity to stay at this location. Based on business I had arrived at 7 a.m., having come straight from the job that wrapped up at 4:30 a.m. and they accommodated my early check in easily. A worker there by the name of Myra really went out of her way between checking my reservation the day before... More 

Was this review helpful? Yes
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I’m very thankful for my amazing team and I’m thrilled that they have made such a positive impression on you. We are glad you were able to have a memorable experience and enjoyed your... More 

schenectady, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

very clean nicely priced and great breakfast! the room layout was very comfortable, and there was a lot of space for my daughter to have her own area to play with her toys along with my husband and I to have our area to relax!

Review collected in partnership with Best Western

Was this review helpful? Yes
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