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BEST WESTERN Hartford Hotel & Suites

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185 Brainard Road, Hartford, CT 06114 (Formerly Holiday Inn Express Hotel & Suites)
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Best prices for: 1 room 1 guest
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BEST WESTERN Hartford Hotel & Suites
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BEST WESTERN Hartford Hotel & Suites
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171 reviews from our community

Traveler rating
    70
    53
    25
    15
    8
See reviews for
39
34
24
47
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
  • All months
    (171)
  • Mar-May only
    (49)
  • Jun-Aug only
    (39)
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    (55)
  • Dec-Feb only
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Levittown, New York, USA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Hotel is clean, the rooms are nice however do not stay in the smoking rooms if these are the only rooms left. They will tell you that they have been disinfected so they don't smell like smoke. That is not the case. The rms still smelled of smoke & forget about the hallways. 3 times we complained about the smells... More 

Was this review helpful? Yes
Endicott
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was an excellent choice for us. The room was comfortable, breakfast was very good and the availability of the shuttle to get us to downtown Hartford was appreciated. An added plus was the seafood restaurant within walking distance.

Review collected in partnership with Best Western

Was this review helpful? Yes
Fulton, New York
Contributor
17 reviews 17 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

we stayed at this hotel when we were visiting friends. It was very comfortable, clean, and easy to get to. The breakfast buffet was plentiful and had a variety of hot and cold choices. There was ample seating in the lounge.

Was this review helpful? Yes 1
Waterbury,CT, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room was quiet and very clean. Bed was just a little soft for me ( back problems ). Staff was very helpful and attentive. Easy on / off highway. Very popular Sea Food restaurant right next door to hotel. Hotel offers free shuttle service ( 8 mile radius ) around Hartford area.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Hartfordgm, Front Office Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I am glad you loved our hotel and were able to enjoy the amenities to make your stay comfortable and memorable. Our new beds are 15" plush pillow top mattresses and some of our... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

A reasonable place to stay when needing an efficient way to manage an overnight in the Hartford area. Just off the highway, but no highway noise! Room was clean and comfortable. A good value for the modest price. Staff was pleasant and accommodating. Breakfast area clean and sunny. Grounds well maintained.

Review collected in partnership with Best Western

Was this review helpful? Yes
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you Caroline, for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I’m very thankful for my amazing team and I’m thrilled that they have made such a positive impression on you. I am glad you loved our hotel and were able to enjoy the... More 

Chandler, Arizona
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for 3 days in April on business. The hotel was clean, well maintained and looked new. The staff were super friendly and helpful. The breakfast was great with many options and always well stocked and clean. The Internet access was easy to get on and worked very well. Perfect hotel for a business trip to... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I’m very thankful for my amazing team and I’m thrilled that they have made such a positive impression on you. I am glad you loved our hotel and were able to enjoy the amenities... More 

United States
1 review
5 of 5 stars Reviewed 4 weeks ago

This is a top notch hotel in Hartford and reasonably priced rooms. We did not want to pay the crazy prices for downtown and we selected this hotel after reading other reviews. From our conversation with the staff, it appears that they just opened up as a Best Western. We arrived late in the evening and the place was well-lit... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I’m very thankful for my amazing team and I’m thrilled that they have made such a positive impression on you. Yes, we just completed a major renovation and became part of the Best Western... More 

New York, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

For a capital city hotel, they very spacious rooms with 2 Queen beds. We were very comfortable with our family of 4. Keep in mind that they do NOT allow pets; we had called ahead to double-check. Our room included a fridge and microwave and that made for a very comfortable stay. Kids were bandwidth happy…no complaints from them about... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I’m very thankful for my amazing team and I’m thrilled that they have made such a positive impression on you. I am glad you loved our hotel and were able to enjoy the amenities... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2015 via mobile

I stay weekly @ the Hartford Best Western. The facility has recently been completely remodeled, but what has not changed is the superb service of the hotel staff. They are friendly, personable and dedicated to their guest's needs. The hot buffet breakfast is highly quality & nutritious. When I check in I feel like it's become my home away from... More 

Was this review helpful? Yes 1
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Hello Tom, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I’m very thankful for my amazing team that continue to create such a positive impression on you. I’m very excited to share your comments with my team and let them know that... More 

Hartford, Connecticut
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 20, 2015

I always send my clients here and everybody seems to be very pleased so I tried this place myself and I can only confirm all the good reviews. The staff was very friendly and helpfull and quite patient (im a little bit special about my pillow usage)

Was this review helpful? Yes
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Hello Iris, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. Thanks for your ongoing business. I’m very thankful for my amazing team and I’m thrilled that they have made such a positive impression on you. I’m very excited to share your comments... More 

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