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BEST WESTERN Hartford Hotel & Suites

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185 Brainard Road, Hartford, CT 06114 (Formerly Holiday Inn Express Hotel & Suites)
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1 room 1 adult
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BEST WESTERN Hartford Hotel & Suites
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236 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed 2 weeks ago

Came into Hartford last weekend for the 2016 Winterfest Volleyball Tournament..and was delighted with my stay at the Hartford Best Western Hotel! The entire staff from chambermaids...to front desk was polite, punctual, helpful, and by all standards...."Top Notch". The front of house and sales manger Kevin did everything thing possible to make our stay exceeding enjoyable. They "happily" shuttled our... More 

Helpful?
Thank Bill G
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you very much for your kind note and for highlighting our service. We spend a lot of time on special trainings to optimize personalized service and selection of talents. Therefore, its a pleasure to see that you enjoyed the encounters with our team. We will certainly recognize Kevin and our team for their great effort to make... More 

Whittier, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Based on other reviews and the price, we chose to stay at this hotel and were very glad we did. The room was very clean and quiet, the beds comfortable, the free breakfast more than adequate. Coffee and hot water for tea and hot chocolate were always available in the breakfast room when we came in during the evening. The... More 

Helpful?
1 Thank Aliza W
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Traveler, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us so much. As we emphasis on personal service and individual guest approach, we are happy to see you highlighting... More 

Suffern
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for a volleyball tournament our daughter was attending. The hotel was clean, the staff was courteous and went out of their way to accommodate us. We had a suite and it was clean and spacious and everything worked. The hotel is in driving distance(5 minutes) to everything you need.

Review collected in partnership with Best Western

Helpful?
Thank Sharlyn R
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Your kinds words and effort to share this with us is well appreciated. We are happy to hear, you had a memorable time here. It's nice to see that our effort in Service and our arrangements find its recognition as well. Thanks again and all the best. General Manager More 

Philadelphia, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Friendly, hospitable, welcoming. Always a hearty hello when entering the vestibule. Breakfast area was constantly being replenished and helpful assist . Sitting area was comfortable and fresh with internet access. Would definitely recommend for future stays.

Review collected in partnership with Best Western

Helpful?
Thank Joanne T
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you for taking the time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I’m very excited to share your comments with my team and let them know that their efforts have not gone unnoticed. Thank you again for your feedback and allowing us to be your... More 

Greenwich, Connecticut
Level Contributor
78 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the absolute best deal in the Hartford area. We came to town to see our favorite basketball team, UCONN Women, at the XL center. It is not far from the venue. The hotel is just beautiful. We had stayed here some years ago when it was a different place. That was very nice, but this is awesome. The... More 

Helpful?
Thank Grandma6Boys
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay. Kevin and our entire staff bend over backwards to ensure a great guest experience. We hope you... More 

New York City, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 2, 2016 via mobile

Picked this place because of the attractive price online but it was a nice pick! Free breakfast was better than most and room was clean but very standard. Had to stop in Hartford on my way back to the city and it was great for the price. Would definitely return

Helpful?
Thank Smuhammadts
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. Our team really enjoys hospitality and hosting our guests during their stays. Thank you again for your review and allowing us to be your home away from home. We hope to see you back.... More 

Oxford
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 23, 2015

Just what we needed for a one night stay during a long road trip. No frills, but the room was clean, bigger than normal, the beds were comfy, the shower was awesome, and the breakfast was better than expected.

Review collected in partnership with Best Western

Helpful?
1 Thank Gregory M
Park City, Utah
Level Contributor
137 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed December 19, 2015

I was here for an extended weekend for business, Dec. 11-13. The hotel is pretty quiet, not the quietest I've stayed in. The constant humming noise in the hallway, which management reports as having been fixed, was ongoing. It was a curiosity, but I couldn't hear it in my room so it didn't really bother me. The hotel is pretty... More 

Helpful?
Thank zuckmeister
Los Angeles
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed December 2, 2015

Our king room was roomy and clean. There were luggage trolleys available, large elevators and a free breakfast. The staff was friendly. There was just one little thing that bothered us. A hum. A constant hum that would not cease. At first we thought it was the fan in the bathroom but when we left the room, we found the... More 

Helpful?
Thank madmadeleine
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I do appreciate the feedback on the humming sound. The front desk staff alerted the maintenance staff and we got the issue addressed in the same week. It was a roof-top fan that had... More 

Mount Joy, Pennsylvania
Level Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 19, 2015

Had a king size room with desk and accent chair. Room was clean and roomy. Staff was very friendly and courteous . Only downside was the complimentary breakfast which was limited and just ok in quality. But you're not staying there for the food. You won't be disappointed with the room.

Helpful?
Thank GolferKen
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. Our team really enjoys hospitality and hosting our guests during their stays. I am excited to share some improvements coming to our breakfast offering in January 2016. Thank you again for your review and... More 

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