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Marriott Mystic Hotel and Spa

#3 of 14 Hotels in Groton
Certificate of Excellence
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625 North Road (Route 117), Groton, CT 06340
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1 room 1 guest
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Marriott Mystic Hotel and Spa
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669 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Smithtown, New York
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Stayed at the Mystic Marriott for a weekend retreat in November 2014. The hotel was clean and typical of a Marriott. The staff was friendly and helpful. Rooms were comfortable. Hotel was located in Groton which was a short 10 minute drive to Mystic, which was really nice. Heading back again this year!

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Great location to RI beaches and Mystic and Old Mystic, service and room where above average, easy to get to, nice bar. Also if you plan on taking a trip to Block Island or Nantucket or Marthas Vineyard only 20 minutes to New London for ferry to islands.

Was this review helpful? Yes 1
Scotland, UK
Level Contributor
81 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our second visit to this hotel, and this time with children. The pool was a big hit with the kids and the outdoor seating area a nice area for the adults to relax and dry off in the sun (it's not a big area but it was "nice to have"). This is quite a big hotel and a... More 

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Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Grounds/ Overall appearance: Very Nice Staff: most of the staff was nice however 4/5 front deck staff i spoke to was discourteous or rude. Not welcoming, almost felt like they were doing me a favor by addressing my presence or inquiry. Food/beverage: above marriott standards, better than most 5 star hotels Pool: warm, decent size. The water looked greenish and... More 

Was this review helpful? Yes 1
WHGGuestService, General Manager at Marriott Mystic Hotel and Spa, responded to this review

Dear business_traveler, Thank you for sharing your feedback on your recent visit to the Mystic Marriott Hotel & Spa. I am pleased that the service from most of our ladies and gentlemen was as you expected and that you thoroughly enjoyed the food from our Octagon Steakhouse. The feedback that you provided is taken very seriously and I want to... More 

UK
Level Contributor
224 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a typical low quality Marriott. We arrived late, to a less than friendly welcome from reception. When we got to our room we found, that despite our request, the room had not been made up for requisite number of guests. We had to wait for a considerable period of time late at night before a member of staff... More 

Was this review helpful? Yes 1
WHGGuestService, General Manager at Marriott Mystic Hotel and Spa, responded to this review

Dear Lucia2UK, Thank you for bringing your experience to our attention and sharing such candid feedback. We deeply regret that you encountered such challenges during your stay. Please know that we took actions to resolve these issues. We hope that we have the opportunity to accommodate you in the future. Feedback from guests like yourself is what makes us better;... More 

Boston, Massachusetts
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We were in town for a wedding and only for one night. It's your standard Marriott hotel. It was pretty busy with tourists and wedding guests, we stayed over Memorial Day Weekend. It's a large property so I feel like the level of service wasn't intimate but again we didn't stay long. There was a line to check in but... More 

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WHGGuestService, General Manager at Marriott Mystic Hotel and Spa, responded to this review

Dear meghan_simmons, Thank you for your review of the Mystic Marriott Hotel & Spa! I am so glad you were pleased with your stay and found your rooms to be clean and comfortable. I apologize for the loudness in the lounge, as it is wedding season and can sometimes tend to get a little noisy. We look forward to welcoming... More 

Orlando
Level Contributor
85 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you haven't read the review of this property by FJVLS, I exhort you to do so. The title and opening sentences convey the crux of my experience, inattention to detail. Because I live in Florida, I would be willing to accept the possibility that my standards are extremely high relevant to the exterior and grounds of hotels. However, I... More 

Was this review helpful? Yes 1
WHGGuestService, General Manager at Marriott Mystic Hotel and Spa, responded to this review

Dear Corbett K, Thank you for taking the time to share your concerns related to your recent stay. We strive to provide our guests with the best experience possible and use TripAdvisor feedback as a tool to help us constantly improve. Please accept our sincerest apologies for the challenges you experienced during your stay with us. I'd like to assure... More 

Valhalla, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

We ate dinner at the Mystic Marriot bar area last Sunday evening and enjoyed great food and absolutely great service from Lauren. The bar area was pretty crowed but Lauren was right on top of our drinks and food. She also made a great Cosmo!

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WHGGuestService, General Manager at Marriott Mystic Hotel and Spa, responded to this review

Dear Ann D, Thank you for taking the time to review your recent dining experience at the Octagon Steakhouse & lounge, located in the Mystic Marriott Hotel & Spa. I am so pleased to hear you had an all around enjoyable experience. Thank you for your compliments about Lauren. She truly is an asset to our team. I will be... More 

Pomona, New York
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed in this bustling hotel for a mini-holiday! The staff was polite, courteous. The rooms were well appointed and updated. The hotel was a quick drive to all mystic has to offer--we splurged with uber at night to be able to avoid parking issues! Highly recommend!

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WHGGuestService, General Manager at Marriott Mystic Hotel and Spa, responded to this review

Dear Mikeypooh, Thank you for taking the time to share with us your positive experience at the Mystic Marriott Hotel & Spa. I am delighted that our staff provided you with a great experience, exceptional room accommodations and that you were able to see the value in our wonderful hotel. Along with our wonderful rooms, convenient location and our great... More 

Boston, Massachusetts
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed one night at the Mystic Hotel and found it to be a very pleasant hotel. The staff was super friendly and accommodating. The rooms were are spacious, though the decor is a bit dated (at least to my taste). I recommend the Octagon restaurant, especially if you like steak. The hotel is close to Mystic, but requires a... More 

Was this review helpful? Yes
WHGGuestService, General Manager at Marriott Mystic Hotel and Spa, responded to this review

Dear Tony G, Thank you for your kind comments! We are delighted to hear that you enjoyed your recent stay at The Mystic Marriott Hotel & Spa. I'm happy to hear that our associates were friendly & helpful and that you thoroughly enjoyed your accommodations and our onsite restaurant, the Octagon Steakhouse. We look forward to welcoming you back in... More 

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