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Extended Stay America - Hartford - Farmington

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1 Batterson Park Road, Farmington, CT 06032 (Formerly Extended Stay Deluxe)
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Best prices for: 1 room 1 guest
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Extended Stay America - Hartford - Farmington
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Extended Stay America - Hartford - Farmington
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108 Reviews from our TripAdvisor Community

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Traveler rating
    47
    29
    18
    9
    5
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14
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47
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • All months
    (108)
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    (25)
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    (25)
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Boston, Massachusetts
Level Contributor
15 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

We were visiting family in the area and instead of trying to drive back to Boston, we stayed here over night. It met our needs, in terms of just a place to crash. We didn't spend too much time in the room. When we arrived it looked like someone had taken a nap in the room and a few cups... More 

Was this review helpful? Yes
Scituate, Massachusetts
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel twice in May (3 nights, 5 nights) while clearing out the apartment of a relative who moved to a nursing home ... our nice little suite was the perfect "home away from home" during this challenging task. It was very clean and comfortable, and having a full kitchen was a big bonus. I like the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Hartford - Farmington, responded to this review

It is so rewarding to read that you had an amazing stay with us. Thank you for your comments. I am glad to read that you were pleased with the customer service that our staff provided you during your stay. As well, I'm pleased that you enjoyed your clean room and your fully equipped kitchen. Thank you again for your... More 

Arlington, VA
Level Contributor
101 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed May 22, 2015

This was not our best stay. The hotel room that we stayed in was clean, but very basic. We found it to be pricey. It was graduation weekend for Hartford, so that might have had something to do with it. That said the bathroom and bed were sparse, the only toiletries being soap and shampoo. The towels scratchy and small.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Hartford - Farmington, responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that your time with us was not to your expectations. To ensure that a situation like yours doesn't happen again, our staff is double checking each guest room to make sure everything is working properly as well as working to ensure that each guest is properly... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed February 4, 2015 via mobile

The first time I stayed at this hotel, they were having the roof redone. Woken up real early from the noise and heard it all say. 50.00 deposit. Have the receipt still. Decided I would try again. Seeing it's winter and the chance of renovations, slim. I've been out of state as a I was attending and paying a good... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Hartford - Farmington, responded to this review

Michelle - We appreciate you taking the time to write a review of your experience with us. The situation you described regarding the deposit fee and the actions afterwards is unacceptable. We are very sorry for your experience. As this hotel’s manager, we can assure you that we have begun training all of our associates on our policies and how... More 

New York City, New York
Level Contributor
7 reviews
4 hotel reviews
5 of 5 stars Reviewed January 28, 2015

Well what can I say other than that when I arrived at the Extended Stay Farmington, I received above and beyond excellent customer service from Tina. My boyfriend and I arrived late in the evening and because of an impending blizzard were a little worried about being able to check in. What made matters worse was that in my haste... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Hartford - Farmington, responded to this review

It is so rewarding to read that you had an excellent stay with us. Thank you for your comments. It's great to hear that Tina went above and beyond in customer service, giving you and your boyfriend an outstanding stay despite the weather. Thank you again for sharing your experience with us. We would love to see you again, should... More 

Atlanta, Georgia
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 17, 2015

The extended stay is conveniently located near Interstate 84, so its a quick shoot on and off of the highway. The staff were friendly and personable. What I enjoyed most about the hotel was the kitchen and amenities which are perfect for an extended stay. The hotel offers a package of pots, dishes, cups and silverware as well and a... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Hartford - Farmington, responded to this review

Thank you for taking the time to write a review of your stay. I am pleased to know that our staff was friendly and that you liked your fully equipped kitchen. We appreciate you letting us know that the room was not up to standards in regards to cleanliness. We've spoken to our housekeeping staff and are implementing a more... More 

Level Contributor
46 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed January 2, 2015

Made the reservation the day before. Was told reservation had to be cancelled before 6pm or there would be charge for the night. Fine. I arrived around 8:30pm and was told reservation had been cancelled because i arrived after 6pm. This is not what i was told. Luckily there was still rooms available, but this was 1st time i EVER... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Hartford - Farmington, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that your stay was satisfactory overall. Still, we appreciate you letting us know that my staff did not honor your reservation upon arrival, though I am glad that we were able to provide you with another room. I will... More 

1 review
5 of 5 stars Reviewed November 30, 2014

I have a dog and needed a place to stay that was close to my boyfriend's family. They have unfriendly cats, which makes it impossible to stay with them. I made my reservation with Expedia initially but had to cancel because they charge and extra 50 for the room. Marketa the receptionist was sweet and professional. She helped us with... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Hartford - Farmington, responded to this review

It is so rewarding to read that you had a great stay with us. Thank you for your comments. We are glad we were able to make your stay relaxing for yourself and your dog. We are also happy to hear that Marketa assisted in making your visit with family worry-free. The staff and I would like to thank you... More 

Hartford, Connecticut
1 review
4 of 5 stars Reviewed November 27, 2014

All of the front desk employees were very friendly and helpful. Marketa Underwood took the customer service even higher ! It snowed, our family had to stay last minute due to power outages, and Marketa got all the bedding and necessities for them in a quick and efficient manner.Very nice experience! Very professional. Cathy E.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Hartford - Farmington, responded to this review

It is so rewarding to read that you had an excellent stay with us. Thank you for your comments. I truly appreciate your comments regarding the efficiency and care that Marketa gave your family during your holiday stay. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

1 review
5 of 5 stars Reviewed November 20, 2014

The room was so nice and had everything i needed to have a pleasant enjoyable stay without the high price! Marketa was amazing and always made sure I smiled, made my day better and made sure my experience was above and beyond the expectation. I felt like like more than just a guest. I am very pleased and will stay... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Hartford - Farmington, responded to this review

It is so rewarding to read that you had an amazing stay with us. Thank you for your comments. I am glad to read that you were pleased with customer service that Marketa provided you during your stay. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. The staff and... More 

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