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Hampton Inn Springfield South Enfield

2.5 of 5 20 Phoenix Avenue, Enfield, CT 06082
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Certificate of Excellence 2014
Hampton Inn Springfield South Enfield
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Hampton Inn Springfield South Enfield
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255 reviews from our community

Traveler rating
    160
    67
    15
    10
    3
See reviews for
139
33
10
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, United States
1 review
2 of 5 stars Reviewed yesterday NEW

There was mold in the shower, lights in bathroom did not work and they checked us in and charged the card prior to our arrival.....very disappointed! Was yelled at by front staff when attempting to address room issues, even though we were not yelling. We normally have a good experience here but this location really has gone down hill.

Review collected in partnership with Hampton

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is my 5th or 6th visit to the Hampton Inn Enfield. It never disappoints. We arrived early to check in but the desk warmly greeted with a 'no problem' and quickly got us in to our rooms. The rooms are spacious and clean. Breakfast as always was spot on with your choice of waffles, eggs, a great variety of... More 

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Dustin S, Front Office Manager at Hampton Inn Springfield South Enfield, responded to this review

Concord Bow Thank you for the great feedback you have provided from your recent stay. I will be sure to let me weekend breakfast staff know how well she is doing. She is truly an asset to our team. We look forward to welcoming you back again in the future. Enjoy your holidays! More 

New York, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

We enjoyed our stay, have stayed here before and will stay here again. I recommend this hotel for an overall very good experience. We thought the price of $149 for 1 night( including tax- and AARP discount) was a little higher than we wanted to pay for a weeknight stay; but when you take the free totally excellent breakfast into... More 

Review collected in partnership with Hampton

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Dustin S, Front Office Manager at Hampton Inn Springfield South Enfield, responded to this review

Joseph A Thank you for sharing your thoughts and compliments about the hotel and breakfast. We appreciate you taking the time to respond and hope your travels bring you back to Enfield, CT. in the near future. Happy holidays to you! More 

Danbury, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

This is a newer hotel, very clean, fresh and pleasant environment. Friendly and helpful staff. Easy on/off highway location. We've stayed there three times without complaint. Highly recommended place to stay and the definitely priced right.

Review collected in partnership with Hampton

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Richard A, General Manager at Hampton Inn Springfield South Enfield, responded to this review

Dear Heather M., Thank you so much for your loyalty while traveling to Enfield, CT. I appreciate your comments on TripAdvisor. We all do our best to provide a clean & comfortable environment along with great service. Safe travels- Richard Austermann General Manager More 

Fulton, Missouri
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

All the staff are great. Stayed here for a show at "The Big E". Easy drive, lots of restaurants in the area. Hotel was neat and clean. For a conference or a show it's a great hotel. Not sure what it would be like to spend a lot of time there but for in and out it's in a great... More 

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Dustin S, Front Office Manager at Hampton Inn Springfield South Enfield, responded to this review

Bonnie-Blue75 Thank you for your much appreciated feedback. I'm very glad to hear you had an enjoyable stay. We hope to welcome you back again next year when you attend your annual event! More 

Exton, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel never fails to maintain its cleanliness. The Staff is ALWAYS knowledable and friendly and remembers you from one visit to the next. They treat you like family! Whenever we head north from PA to visit relatives, we always make this Hampton Inn our home away from home.

Review collected in partnership with Hampton

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Dustin S, Front Office Manager at Hampton Inn Springfield South Enfield, responded to this review

Gary K Thank you for staying with us again and giving us the opportunity to provide yet another great stay for you. We truly value your loyalty and look forward to welcoming you back many times to come. More 

South Dennis, Massachusetts
Contributor
19 reviews 19 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Clean, inviting, attentive staff, good location, convenient to shopping and interstate highway, adequate parking; Clean, inviting, attentive staff, good location, convenient to shopping and interstate highway, adequate parking; Clean, inviting, attentive staff, good location, convenient to shopping and interstate highway, adequate parking; Clean, inviting, attentive staff, good location, convenient to shopping and interstate highway, adequate parking; Clean, inviting, attentive staff,... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Dustin S, Front Office Manager at Hampton Inn Springfield South Enfield, responded to this review

LikesFairness Thank you so much for the positive feedback. I am so glad you thoroughly enjoyed the hotel and its location. We truly appreciate you sharing your experience here with others. We look forward to welcoming you back as a valued guest. More 

Boston, Massachusetts
Top Contributor
105 reviews 105 reviews
28 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I spent the night here when attending an event in West Springfield, MA. The hotel itself is quite nice. The common areas including the pool and lobby were modern and clean. If this review was based solely on the customer service, I would give five stars. The two gentlemen at the front desk were very friendly and helpful. They even... More 

Was this review helpful? Yes
Dustin S, Front Office Manager at Hampton Inn Springfield South Enfield, responded to this review

Jessi06 Thank you for sharing your positive thoughts on the service we provided during your stay. We appreciate you sharing your feedback regarding the missed details in the room. I will surely address this with the Housekeeping Department so we do not overlook anything in the future. That is not normally how we operate. We constantly monitor both overall service... More 

Jefferson, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We always try to stay at Hampton Inn when we travel and again we were not disappointed! The staff are all very friendly and accommodating, our room was beautiful and clean. The Inn always has the best pillows!! The lobby and breakfast area are beautiful, clean and modern. Breakfast was fresh, hot and satisfying. Thanks again for a great stay!

Review collected in partnership with Hampton

Was this review helpful? Yes
Richard A, General Manager at Hampton Inn Springfield South Enfield, responded to this review

Melva K., I saw your comments about the Hampton Inn-Enfield, CT on TripAdvisor. Thank you for the great review. Hampton Inn does a great job of being consistently good as a brand. We want you to be happy and comfortable at any Hampton Inn you go to and I am pleased you enjoyed your stay in Enfield, CT. Safe travels-... More 

Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 18, 2014

I've been staying at this hotel every year for the last 4 years when I attend Equine Affaire at the Eastern States Expo. Its a short drive from there and the hotel is always clean and the service is always friendly and helpful. The complimentary breakfast is pretty good with a make your own waffle station, eggs and a breakfast... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Richard A, General Manager at Hampton Inn Springfield South Enfield, responded to this review

Bostongirl68, Your comments regarding the Hampton Inn-Enfield, CT are very much appreciated. Thank you for staying with us year after year. Even though we are in Connecticut we are very close to the Eastern States Exposition in West Springfield, Massachusetts where the Equine Affaire is held. I am glad you found us and we look forward to having you back... More 

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Additional Information about Hampton Inn Springfield South Enfield

Address: 20 Phoenix Avenue, Enfield, CT 06082
Phone Number:
Location: United States > Connecticut > Enfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Springfield South Enfield 2.5*
Number of rooms: 108
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Also Known As:
Hampton Inn Springfield South Enfield Hotel Enfield
Hampton Inn Enfield

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