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Quality Inn East Haven

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30 Frontage Rd., East Haven, CT 06512 (Formerly Holiday Inn Express)
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1 room 1 adult
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Quality Inn East Haven
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46 Reviews from our TripAdvisor Community

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Rindge, New Hampshire
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 17, 2015 via mobile

Both the room and bathroom were clean and spacious. Cable TV is adequate, plenty of hot water, internet was outstanding. Despite the fact the hotel is right off the internet it's very quiet. I would stay here again.

Helpful?
Thank 44MLD44
Nishal_QI, Manager at Quality Inn East Haven, responded to this review

Dear 44MLD44, Thank you for taking the time to review your stay with us. Thank you especially for your endorsement and choosing to stay with us again in the future. It brings us great pleasure to hear that we were able to provide you with all your hospitality needs. We hope to see you again soon! We wish you safe... More 

East Haven
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 15, 2015

Ideal location, SUPER clean, newly remodeled, superb front desk staff! I will without a doubt stay at this hotel again without hesitation! Having lived my whole life in Ct., and the last 24 years in East haven, for career purposes my family relocated down south; however we have much family, and friends in the area, and visit often. Initially I... More 

Helpful?
Thank KathiEastHaven
Nishal_QI, Manager at Quality Inn East Haven, responded to this review

Dear KathiEastHaven, Thank you for staying with us. We truly appreciate your review. It means a lot to us and is the single most rewarding part of our jobs here at Quality Inn, East Haven. We are happy to hear that we were able to provide you with your hospitality needs while visiting family and that you took full advantage... More 

Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 8, 2015 via mobile

I saw signs posted indicating this hotel was recently renovated. It appeared clean however not everything was renovated as you can see the difference between what's new and what's old. Tile, wallpaper. There was a lack of light switches for the lamps which I thought was odd. I got a non smoking room that someone had clearly been smoking in... More 

Helpful?
Thank Floridakracker
Nishal_QI, Manager at Quality Inn East Haven, responded to this review

Dear Floriakracker, Thank you for you for your review and for staying with us. While we are happy to hear that you found our hotel clean, we apologize that a previous guest has violated the non-smoking policy of your room. We will certainly address your concern. We are also happy to hear that you found our staff friendly and lobby... More 

Bonita Springs, Florida
1 review
5 of 5 stars Reviewed December 3, 2015

The room was comfortable and clean, the breakfast very good and the manager, Ms. Roshani, was super helpful delivering gifts for the wedding guests and making everyone feel welcome. She answered questions we had about the area, the wedding shuttle, etc. and was really friendly. We had a great stay!

Helpful?
Thank jmb310
Nishal_QI, Manager at Quality Inn East Haven, responded to this review

Dear jmb310, Thank you for taking the time to review your stay with us. We are very pleased to hear you were happy with our hotel and found our staff, specially Roshani, very friendly and helpful. We wish you a very happy holidays and look forward to see you again. Kind regards, Quality Inn Team More 

1 review
5 of 5 stars Reviewed December 2, 2015 via mobile

Francisco was the hotel host working and he was very pleasant. He insured that my family stayed in very nice accommodations. The room was very clean, nice shower water pressure. Hats of again to Francisco for treating us very nice and having awesome customer service skills.

Helpful?
Thank Les T
Nishal_QI, Manager at Quality Inn East Haven, responded to this review

Dear Les T, Thank you for taking time and review our hotel. We are delighted to know that Francisco was able to assist you and your family well and you enjoyed your overall stay with us. We hope to see you again in future. King regards, Quality Inn Team More 

Ossipee, New Hampshire
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 2, 2015

This newly renovated facility with an extremely pleasant staff from the front desk to housekeeping to management provided a very convenient location for our trip to the area! And, when we arrived, we discovered that our room had been upgraded at the same price as our advance reservation. Because of road construction on I-95, the facility is a little difficult... More 

Helpful?
Thank Ken_Rae2014
Nishal_QI, Manager at Quality Inn East Haven, responded to this review

Dear Ken_Rae2014, Thank you for reviewing your pleasant stay with us. We are glad to know you were satisfied with our front desk staff and housekeeping. Our location is very convenient and close to I-95 highway for easy on and off access. We look forward to see you again in future. King regards, Quality Inn Team More 

1 review
5 of 5 stars Reviewed November 27, 2015 via mobile

Francisco was a great easy person to communicate with and was very accommodating his customer service goes above and beyond. He really is the coolest I hope to see him every time I stay here. Really great guy and goes the extra mile for his guests. He was a pleasure to be checked in by! And also very helpful

Helpful?
Thank taylor b
Nishal_QI, Manager at Quality Inn East Haven, responded to this review

Dear Taylor b, Thank you so much for taking time and review our hotel and staff. We are delighted to know that you were very happy with a customer service from Francisco. We look forward to see you again future. Kind regards, Quality Inn Team More 

Jonesboro, Georgia
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 28, 2015

upon check in we were not advised of WIFI password or times for breakfast. Room was on 2nd floor, when we made the booking direct with the hotel we were not told there was no elevator. Room was clean and beds ok. Just not a welcoming first impression.

Helpful?
Thank CLINT29405
Nishal_QI, Manager at Quality Inn East Haven, responded to this review

Dear Clint29405, We are sorry to that your arrival to the hotel wasn’t pleasant. Our reception staff are fully trained to welcome our guests and provide all important information such as time for breakfast and WiFi password. This is the standard protocol when checking in a guest. Your guest room can be switched to the first floor very easily with... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed October 27, 2015

Everything was excellent i was very pleased from the moment i walked through the door. Franciso was so pleasant and helpful a wonderful change of pace from surrounding properties i will definitely stay here on my next visit to east haven.

Helpful?
Thank Tommy D
Nishal_QI, Manager at Quality Inn East Haven, responded to this review

Dear Tommy D, Thank you for taking the time to review your stay with us. We are happy to hear that your stay with us was a pleasant one. We strive to meet and exceed guest expectations and reviews like these make our jobs here worthwhile. We look forward to you visiting us again in the future. Kind regards, Quality... More 

Stonington, Connecticut
1 review
4 of 5 stars Reviewed October 24, 2015

The room was clean and very comforable from the bed to the bath. However, the quality of the breakfast was not up the the standards of the rest of the experience. The choice of cheap bendable plastic knives, forks and spoons was a bad one, given that it functioned poorly and doesn't fit in with most trends toward "green". Also,... More 

Helpful?
Thank Martin P
Nishal_QI, Manager at Quality Inn East Haven, responded to this review

Dear Martin P, Thank you for taking the time to review your stay with us. Here we always strive for Quality as you mention in your email, nothing less. We are always open to suggestions and improving the guest experience. Our breakfast station has many fine options, including but not limited to yogurt, fruit, cereal, hot waffles and bagels. Nonetheless,... More 

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