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Quality Inn East Haven

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30 Frontage Rd., East Haven, CT 06512 (Formerly Holiday Inn Express)
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Best prices for: 1 room 1 guest
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Quality Inn East Haven
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Quality Inn East Haven
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23 Reviews from our TripAdvisor Community

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Traveler rating
    8
    9
    3
    2
    1
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4
6
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6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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    (23)
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    (10)
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    (5)
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Hiram, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I stay with this hotel frequently, as I am a business traveler. This hotel ranks with the Marriot, Fairfield, Hilton and Sheraton chains. The rooms are clean and comfortable, the staff friendly and attentive to detail, breakfast is excelllent, with a wide variety. The staff goes out of their way to make your stay pleasant, and if any complaints or... More 

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Shippensburg, Pennsylvania
2 reviews
4 of 5 stars Reviewed 3 weeks ago

the beds are super comfortable and rooms are very clean. !! the manger was very nice and friendly. thank-you for the services. the hotel also had free breakfast and it was very good. the eating area was clean and everything was fresh. the outside pool was great also.

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Halifax, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

I have had the pleasure of staying at this hotel twice in the past few weeks while traveling to New Haven to find a home for my family after a job offer at a local University. The Front Desk Staff (Roshani, Taishia and Sarah) made what could normally be a very stressful time extremely pleasant. It isn't often that you... More 

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Guangzhou, China
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was passing through New Haven area, I had a chance to book a room at this Quality Inn. The Manger was covering desk, super friendly young lady...I saw her in beginning interacting with other guest at the nice looking lobby and stepped inside the office to take care of me. The room was clean, bed is comfortable. I thought... More 

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Huntington Beach, California
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

I had to fly home for a family matter and staying at the Quality Inn in East Haven made this time easier for me. It was clean, the staff was wonderful, especially Jeff. We had a problem with the a/c and he sent someone to our room and took care of the problem right a way. Lindsey was awesome, and... More 

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New York City, New York
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 15, 2015

I was just passing through New Haven, driving to Rhode Island from NYC and needed a quick and convenient place to stay. It was clean, quiet (I requested a room in the room, away from the freeway) and was perfect for what I was looking for. Breakfast is self-serve, sent me on my way with a full stomach of make-your-own-waffle,... More 

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Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed June 7, 2015

I'll keep my review short, sweet and to the point. PROS: - the receptionist (Tyeshia) was very friendly and accommodating. I booked the wrong type of room by mistake and she changed us to the right one with ease and a smile. - our room was spacious, comfy and clean. It had a fridge, microwave and everything else you need.... More 

Was this review helpful? Yes 2
Gary D, General Manager at Quality Inn East Haven, responded to this review

Thank you for your review. We are glad you found our hotel to be a good value and our location convenient. Just to address your safety concerns - the large window is plate glass and does not open. In the history of this hotel, we have not had an issue with safety of valuables do the window. Thank you for... More 

Parkersburg, West Virginia
1 review
1 of 5 stars Reviewed May 24, 2015

Moldy shower curtain, rust on bathroom fixtures, broken entry door lock. The hotel room I had was dirty looking and dirty feeling. Everything you touched felt like it hadn't been clean in months. I did not complain and give staff opportunity to provide a better room because I arrived at 1am and had to leave for a flight at 7am... More 

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Gary D, General Manager at Quality Inn East Haven, responded to this review

Thank you for your review. We are sorry you did not enjoy your stay. We are unable to verify your claims of broken equipment or unclean guest rooms. Our hotel is newly renovated with brand new furniture among other new features and many of our recent reviews indicate the quality of our renovations. More 

Level Contributor
116 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed May 10, 2015 via mobile

Last weekend my daughter and two granddaughters booked a room at this motel because it was less than 5 miles away from East Haven High where the older granddaughter was participating in a big dance competition. We arrived about 9:15 pm and were greeted by the sight of at least 5 patrol cars and maybe 8-9 policemen in the midst... More 

Was this review helpful? Yes 1
Gary D, General Manager at Quality Inn East Haven, responded to this review

Thank you for your review. I would like to sincerely apologize that your stay was not perfect. We did indeed have a group of college students that unfortunately was a bit too lound in adidtion to a group of marines staying at our hotel. We have a quiet hours policy at our hotel and will certainly do more to ensure... More 

Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 4, 2015

This is another Quality renovated motel facility. I resent paying hotel prices for a motel room, which had a smoky / moldy odor. We had decided not to ask for a new room, suck it up for the night. Our friends also checked in the same night, did request a new room due to odor & got a room that... More 

Was this review helpful? Yes 1
Gary D, General Manager at Quality Inn East Haven, responded to this review

Thank you for your review. We certainly apologize when we are in error but we can not agree with your assertions and assumptions. Our rooms are newly renovated and we are unable to verify your claims of smokey or musty odors. The group checking in at 9pm was checked in without an issue and given you were not part of... More 

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32 photos of this hotel

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