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Quality Inn East Haven

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30 Frontage Rd., East Haven, CT 06512 (Formerly Holiday Inn Express)
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Quality Inn East Haven
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21 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Halifax, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

I have had the pleasure of staying at this hotel twice in the past few weeks while traveling to New Haven to find a home for my family after a job offer at a local University. The Front Desk Staff (Roshani, Taishia and Sarah) made what could normally be a very stressful time extremely pleasant. It isn't often that you... More 

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Guangzhou, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I was passing through New Haven area, I had a chance to book a room at this Quality Inn. The Manger was covering desk, super friendly young lady...I saw her in beginning interacting with other guest at the nice looking lobby and stepped inside the office to take care of me. The room was clean, bed is comfortable. I thought... More 

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Huntington Beach, California
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

I had to fly home for a family matter and staying at the Quality Inn in East Haven made this time easier for me. It was clean, the staff was wonderful, especially Jeff. We had a problem with the a/c and he sent someone to our room and took care of the problem right a way. Lindsey was awesome, and... More 

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New York City, New York
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was just passing through New Haven, driving to Rhode Island from NYC and needed a quick and convenient place to stay. It was clean, quiet (I requested a room in the room, away from the freeway) and was perfect for what I was looking for. Breakfast is self-serve, sent me on my way with a full stomach of make-your-own-waffle,... More 

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Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I'll keep my review short, sweet and to the point. PROS: - the receptionist (Tyeshia) was very friendly and accommodating. I booked the wrong type of room by mistake and she changed us to the right one with ease and a smile. - our room was spacious, comfy and clean. It had a fridge, microwave and everything else you need.... More 

Was this review helpful? Yes 2
Gary D, General Manager at Quality Inn East Haven, responded to this review

Thank you for your review. We are glad you found our hotel to be a good value and our location convenient. Just to address your safety concerns - the large window is plate glass and does not open. In the history of this hotel, we have not had an issue with safety of valuables do the window. Thank you for... More 

Parkersburg, West Virginia
1 review
1 of 5 stars Reviewed May 24, 2015

Moldy shower curtain, rust on bathroom fixtures, broken entry door lock. The hotel room I had was dirty looking and dirty feeling. Everything you touched felt like it hadn't been clean in months. I did not complain and give staff opportunity to provide a better room because I arrived at 1am and had to leave for a flight at 7am... More 

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Gary D, General Manager at Quality Inn East Haven, responded to this review

Thank you for your review. We are sorry you did not enjoy your stay. We are unable to verify your claims of broken equipment or unclean guest rooms. Our hotel is newly renovated with brand new furniture among other new features and many of our recent reviews indicate the quality of our renovations. More 

Level Contributor
110 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed May 10, 2015 via mobile

Last weekend my daughter and two granddaughters booked a room at this motel because it was less than 5 miles away from East Haven High where the older granddaughter was participating in a big dance competition. We arrived about 9:15 pm and were greeted by the sight of at least 5 patrol cars and maybe 8-9 policemen in the midst... More 

Was this review helpful? Yes 1
Gary D, General Manager at Quality Inn East Haven, responded to this review

Thank you for your review. I would like to sincerely apologize that your stay was not perfect. We did indeed have a group of college students that unfortunately was a bit too lound in adidtion to a group of marines staying at our hotel. We have a quiet hours policy at our hotel and will certainly do more to ensure... More 

Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 4, 2015

This is another Quality renovated motel facility. I resent paying hotel prices for a motel room, which had a smoky / moldy odor. We had decided not to ask for a new room, suck it up for the night. Our friends also checked in the same night, did request a new room due to odor & got a room that... More 

Was this review helpful? Yes 1
Gary D, General Manager at Quality Inn East Haven, responded to this review

Thank you for your review. We certainly apologize when we are in error but we can not agree with your assertions and assumptions. Our rooms are newly renovated and we are unable to verify your claims of smokey or musty odors. The group checking in at 9pm was checked in without an issue and given you were not part of... More 

Washington DC, District of Columbia
Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed April 30, 2015

Have been staying at the East Haven Quality Inn for many years and have consistently found the staff to be pleasant and accommodating. The rooms are very clean. The day manager, Roshani, is a lovely person and makes sure we are contented and happy with our stay.

Was this review helpful? Yes
Gary D, General Manager at Quality Inn East Haven, responded to this review

Thank you for staying with our hotel over the years. We are glad you find our hotel clean and our staff welcoming. We hope to see you again when you are in the New Haven area! More 

1 review
4 of 5 stars Reviewed April 1, 2015

I've stayed here several times up to 4 nights in a row.. Meets all requirements. Hot water with good pressure although shower heads are a Lil low, and bathroom on the small side. Beds are decent. Definitely remodeled, nice TVs and furniture. Overall I'm fine with it. Especially for a picky person. It's right off the highway and 6 minutes... More 

Was this review helpful? Yes
Gary D, General Manager at Quality Inn East Haven, responded to this review

Thank you for staying with us recently and for your review. We are glad you enjoy your stays with us and look forward to having you back with us soon. Thank you again! More 

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