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Holiday Inn Hartford Downtown Area

3.5 of 5 100 East River Drive, East Hartford, CT 06108 (Formerly Hartford Plaza Hotel)
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Certificate of Excellence 2014
Holiday Inn Hartford Downtown Area
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Holiday Inn Hartford Downtown Area
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82 reviews from our community

Traveler rating
    35
    32
    9
    2
    4
See reviews for
14
13
6
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Collingswood, New Jersey
Contributor
15 reviews 15 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been staying here pretty consistently for the past several months, and I thought it was time to put in my 2 cents. The property is wonderfully located outside of downtown Hartford cross the river. It's very easy to reach from all the interstate, and I have use the shuttle into downtown, very convenient.it's very easy to reach from all... More 

Was this review helpful? Yes
Johan L, General Manager at Holiday Inn Hartford Downtown Area, responded to this review

Dear Joshua V, Thanks so much for the great review of our hotel and for pointing out our convenient location and shuttle service. Also,please know that your kind compliments regarding Terry are echoed by the management team here at the hotel on a daily basis, she is a superstar!! Thanks for your continued patronage, much appreciated! Johan Liebenberg General Manager More 

Los Angeles
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Short stay here for business. Kind of remote location but still close enough to everything. Restaurants mall stores etc. Clean rooms, friendly staff, quiet location. Reasonably priced. Would stay there again if in the area. Free parking is a plus. Has a restaurant and bar but not open for lunch.

Was this review helpful? Yes 1
Johan L, General Manager at Holiday Inn Hartford Downtown Area, responded to this review

Thanks for your review! We look forward to your next visit. Johan Liebenberg General Manager More 

Saint Louis, Missouri
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We have recently really enjoyed the new holiday inns and try to stay there when traveling. this property is older and not updated. fancy lobby not updated rooms. the room smelled dirty and stale the sheets and towels smelled like they had been left in the washer too long and resulted in a dirty smell. the bathroom was dated and... More 

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Johan L, General Manager at Holiday Inn Hartford Downtown Area, responded to this review

Thank you for your review of the Holiday Inn Hartford Downtown Area. We appreciate your feedback and will use it to improve our service and product. We truly hope to see you again the next time you are in the Hartford area. All the best, Johan Liebenberg General Manager More 

Hartford, Connecticut
1 review
5 of 5 stars Reviewed 3 weeks ago

To whom it may concern, I stayed at the Holiday Inn on January 24th with a few friends for my birthday. Not only was the booking online simple, the staff was amazing. I walked in with about ten bags and was offered assistance to get them to my room. We were also greeted by the most amazing front desk associate... More 

Was this review helpful? Yes
Johan L, General Manager at Holiday Inn Hartford Downtown Area, responded to this review

Dear Britney, Thank you so much for the great review. I will be sure to share your comments with Shameka and her supervisor. We are glad we could help to make your birthday memorable and hope to see you again very soon. All the nest, Johan Liebenberg General Manager More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 4 weeks ago

I was in town visiting friends and family in the Hartford area. The hotel was nice, clean, and the staff very friendly. Terry in the restaurant/bar was the sweetest staff member at the hotel. As I watched her work, she always smiled and knew what someone wanted before they even asked. Terry astonished me when I realized she knew everyone... More 

Was this review helpful? Yes
Johan L, General Manager at Holiday Inn Hartford Downtown Area, responded to this review

Dear Jan2015Kim, Thank you so much for your review and compliments. Terry is truly an asset to our hotel and I am glad that you got to experience her hospitality. I will be sure to share your comments with her and her supervisor. See you soon, Johan Liebenberg General Manager More 

1 review
5 of 5 stars Reviewed January 28, 2015

My bf and I were stuck in Hartford while heading back to NY due to a winter blizzard. We wanted a hotel that had a generator, in house restaurant and wifi so we picked this one. Our stay here was excellent! The staff was incredibly nice and very considerate towards all of us that had been "stormed in" (so had... More 

Was this review helpful? Yes
Johan L, General Manager at Holiday Inn Hartford Downtown Area, responded to this review

Thank you so much for the nice review and compliments. A storm such as we just had really puts our staff through their paces and I am very happy to hear that you appreciated their efforts. I will be sure to share your comments with them. All the best, Johan Liebenberg General Manager More 

Porto Alegre, Rio Grande do Sul, Brazil
Top Contributor
86 reviews 86 reviews
24 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 27, 2015

It stays at other side of the river, in a quiet area, it has good restaurant, big open parking, warmed swimming pool, nice gym room with high end equipment, big rooms (clean and all working), Cheap, Helpful Staff, 10-minute-walking to reach the true downtown through the bridge.

Was this review helpful? Yes
Johan L, General Manager at Holiday Inn Hartford Downtown Area, responded to this review

Tanks you very much for your review and for mentioning our proximity to downtown Hartford. We appreciate your comments and look forward to seeing you again soon. Best, Johan Liebenberg General Manager More 

Caneadea, New York
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 22, 2015

They have a slogan there of "10 out of 10", hoping you'll find their accomodations above reproach..... well, they need to keep trying. Our primary complaint is food service, there is nothing available until the restaurant opens at 6:30 am, so don't stay there if you have an early departure... there's nothing available. Not even in the neighborhood. Plus, maybe... More 

Was this review helpful? Yes
Johan L, General Manager at Holiday Inn Hartford Downtown Area, responded to this review

Thank you very much for your review and feedback. We will use it to streamline our efforts and improve our product and service. All the best and we hope you will consider visiting us again soon. Johan Liebenberg General Manager More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 of 5 stars Reviewed January 21, 2015

The hotel staff was very friendly and professional, especially Brenda at the front desk and Terry at the restaurant/bar. The room was clean and well cared for all around. The "but" is the in room air-conditioning/heater...there was no discernable means to turn on the fan (by itself) or run cold air. The old thermostat control was still mounted on the... More 

Was this review helpful? Yes
Johan L, General Manager at Holiday Inn Hartford Downtown Area, responded to this review

Dear Erik, Thanks for your review and for pointing out the problem with the heater, we will look into this right away. We hope to see you again soon, Johan Liebenberg General Manager More 

Scottsdale, Arizona
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed January 18, 2015

Stayed here a few nights for business in December. I have to say it rained and froze and was very nasty weather which may have made the trip worse. However, the hotel lost power due to the weather and the ceilings were leaking in several places. I was eating dinner in the restaurant, which was quite good, and a wet... More 

Was this review helpful? Yes
Johan L, General Manager at Holiday Inn Hartford Downtown Area, responded to this review

Thank you for your review. Please accept my sincere apologies for the leak in the dining room ceiling during your stay. A guest in a room above the dining room forgot to put the shower curtain inside the tub which caused the leak. I hope that you will not hold it against us the next time your travels bring you... More 

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Additional Information about Holiday Inn Hartford Downtown Area

Address: 100 East River Drive, East Hartford, CT 06108 (Formerly Hartford Plaza Hotel)
Phone Number:
Location: United States > Connecticut > East Hartford
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Hartford Downtown Area 3.5*
Number of rooms: 215
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Also Known As:
Sheraton Hotel East Hartford
Sheraton East Hartford
East Hartford Sheraton

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