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Holiday Inn Hartford Downtown Area

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100 East River Drive, East Hartford, CT 06108 (Formerly Hartford Plaza Hotel)
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Holiday Inn Hartford Downtown Area
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129 Reviews from our TripAdvisor Community

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Miami, Florida
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

I arrived very late to the hotel. The Night Auditor greeted me and checked me in with no trouble at all. I am a Holiday Inn employee myself in Miami. The room was perfect. (#617) The front office staff, housekeeping, and the restaurant were all very helpful and friendly. The pool was excellent. My family and I enjoyed it very... More 

Helpful?
Thank lopezjam
Fran A, General Manager at Holiday Inn Hartford Downtown Area, responded to this review

Dear Jaime Thank you for your positive comments and 5 Star review. I am so glad to hear that you enjoyed your stay with us. Regarding airport pick up our shuttle is entitled to offer upto 3miles radius pick and drop only, however we do have great business relations with local taxi companies and they offer competitive price. I hope... More 

Winchester, Massachusetts
1 review
3 of 5 stars Reviewed 6 days ago NEW

It's a budget hotel, here are a few points from an experienced guest: 1. The bartender is fun (Terri) but unfortunately they got rid of the dark beers. They seem to have a hard time stocking liquor & beer on a consistent basis. 2. Front desk is friendly, fast efficient, they can book me a room in 2 minutes. Awesome.... More 

Helpful?
Thank D M
Fran A, General Manager at Holiday Inn Hartford Downtown Area, responded to this review

Dear DM We take full responsibility for the situation and our goal is to exceed guest expectations.I am apologetic about the issue that you had during your stay. Our dynamic executive team is looking into areas of concern and I assure you during your next visit your will find all of these areas as your liking. I'm looking forward to... More 

Hartford, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I travel on business often, and feel there is much more to a hotel than just a room or amenities. They each have their own personality. When ever I come to Hartford, I always stay here, because this hotel's personality is all about pleasing you. The rooms are spacious, quiet, and clean. The front desk staff are incredibly friendly, and... More 

Helpful?
1 Thank BeaBea33
South Windsor, Connecticut
1 review
4 of 5 stars Reviewed 1 week ago

I frequent the hotel restaurant/bar weekly and the staff is very cordial and entertaining. The food, to me, is great. I have had only one incident where my salmon was way to spicy and not enjoyable. Other than that I have enjoyed the food especially the quesadillas. My only complete with that is there should be two cups of salsa... More 

Helpful?
Thank Ty H
Fran A, General Manager at Holiday Inn Hartford Downtown Area, responded to this review

Dear Ty H We appreciate your business and loyalty to our brand. Our full service restaurant does an amazing job at starting your day right. Terry is one of the most valuable asset to our team. Your message has been conveyed to our Executive Chef and he has adjusted his recipe accordingly. I hope to meet you in person next... More 

Nashua, NH, United States
Level Contributor
13 reviews
6 hotel reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

New hotel, very nice example of the brand and much cheaper than downtown just a mile or so away. The restaurant was not good though. Food was poor yet expensive, mixed drinks were poor, dessert awful. Coffee was good. I'll stay here again but eat somewhere else.

Helpful?
Thank Jim M
Fran A, General Manager at Holiday Inn Hartford Downtown Area, responded to this review

Dear Jim We were delighted to be your chosen hotel during your recent stay. We want to make sure every single guest stay with us experience exceptional service and high level of cleanliness . I cannot apologize enough regarding your restaurant experience our dynamic F&B team is looking into highlighted areas and will come up with some kind of adjustment... More 

Muskegon County, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff at the hotel were very helpful. The rooms were clean and comfortable. The bar tender was very nice, and helpful. Perfect location to take the shuttle to downtown Hartford to in joy the night life.

Helpful?
Thank Randy S
Fran A, General Manager at Holiday Inn Hartford Downtown Area, responded to this review

Dear Randy Thank you for making our day with such a gracious response. Perfection is what we strive for and we are thrilled that it was met during your stay. We look forward to being of service to you soon. Wishing you many more safe and perfect travels. At Holiday Inn we are committed to 100% guest satisfaction” Fran Atiq... More 

Oradell, New Jersey
Level Contributor
5 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

We went to hotel restaurant for dinner. Nothing was cooked properly, or at all. The food was returned to us after we sent it back. The cook told the waiter the food was good. This is crazy, right? We paid the bill and left, my wife was nervous. This was a "dinner" experience I had to share.

Helpful?
Thank gburgh
Fran A, General Manager at Holiday Inn Hartford Downtown Area, responded to this review

Dear GBurgh Thank you for taking a moment to share your experience at our Restaurant. I am so sorry to hear that your meal was not handled appropriately. We appreciate your feedback and corrective measures have been taken to avoid any future incidences of this nature. Please reach out to me at your earliest convenience. Fran Atiq General Manager Holiday... More 

Los Angeles, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Beautiful hotel and great area to be staying at. Desk clerk made me feel welcome, cheerfully helped me connect to WiFi, when I came thru lobby asked how my stay had been. My room was clean and very comfortable. Appreciated the reading chair and ottoman, with a reading lamp bright enough to read by. tea and decaf, not usually found... More 

Helpful?
Thank Jerry W
Fran A, General Manager at Holiday Inn Hartford Downtown Area, responded to this review

Thank you so much for sharing your experience with us and for taking the time to do so. This is amazing.... The team here truly cares about what we do and I am so happy that is shows in this manner. We try to bring life back to the meaning of "hospitality". Your post has become the focal point of... More 

Boynton Beach, Florida
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in Holiday Inn for just one night. We arrived at 6am on a red-eye flight and arrived at the hotel at around 7:30am. Brenda was in the front desk and she was extremely nice and even checked us in early, allowing me to take a shower and nap before an interview I had at 1pm. That was certainly great... More 

Helpful?
Thank anita_ece
Fran A, General Manager at Holiday Inn Hartford Downtown Area, responded to this review

Dear Anita Thank you very much for taking the time to review our property.Your input, and the feedback is vitally important to us and we always want guest expectations to be met during their stay.Service and cleanliness are our top priorities, our dynamic maintenance team has looked into the walls and doors regarding noise issue and our dynamic F&B team... More 

North Bergen, New Jersey
Level Contributor
134 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
1 of 5 stars Reviewed November 27, 2015 via mobile

This place stink a lot I have never experienced such pathetic service in any other Holiday inn. We just had to stay there for a night but the experience was not at all good, its terrible. We asked reception for complementary water bottles they made us go to reception and picked up instead of sending in our room . Room... More 

Helpful?
1 Thank Younus K
Johan L, General Manager at Holiday Inn Hartford Downtown Area, responded to this review

Thank you for your review and feedback. We will attempt to contact you shortly to discuss your stay and get more detailed information in order to correct whatever issues you may have had. Johan Liebenberg General Manager More 

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