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All 6 East Hartford hotels »

Hartford Plaza Hotel

3.5 of 5
100 East River Drive, East Hartford, CT 06108
Hotel amenities
2.5 of 5 stars 127 Reviews
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127 reviews from our community

What travelers say about this hotel
  • Room service(4)
  • Club lounge(4)
  • Shuttle drivers(3)
  • Very clean(3)
Traveler rating
    15
    35
    28
    33
    16
Only show reviews for Family (14) | Couples (35) | Business (47)
Date Rating
ILv2trvl_28
Philadelphia, Pennsylvania
1 review
1 of 5 stars Reviewed February 10, 2012 NEW

I am part of a large group (well over 100 people) that travels to this area at least once a year to attend an event in Hartford. Our group has chosen to stay at this hotel at least twice now. The first time staying, the hotel was dirty and seemed understaffed particularly in the restaturant - at the very least... More

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Crystin L
Lexington Park, Maryland
1 review
2 of 5 stars Reviewed February 7, 2012 NEW

Our room key did not work after the first night, so we were forced to wait for the maintenance man to come and open up our door at 11 pm after a church conference, and I am 6 months pregnant. Then we had to switch rooms because there was no way to fix it. My husband had to walk down... More

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A M
Burlington, Vermont
Senior Reviewer
6 reviews
1 helpful vote
3 of 5 stars Reviewed January 16, 2012
1
person found this review helpful

Got this hotel on a name your own price site. Personnel were nice but it struck me as an ok hotel masquerading as a fancy one. Not much is around it, though there is a restaurant in the hotel. Breakfast was not included, unfortunately. There is a pool and a decent cardio room. I'm glad I did not pay the... More

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Mike S
Conway, New Hampshire
Senior Reviewer
10 reviews
2 helpful votes
3 of 5 stars Reviewed January 12, 2012

I read some poor reviews about this place so I know what I was in for. The staff was friendly, the room was clean but the elevators and public areas were pretty dirty. It was almost comical after a while. There was no remote on the room, they sent a guy up and he had one that didn't work. He... More

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IntravelItrust
Toronto, Canada
2 reviews
1 of 5 stars Reviewed January 1, 2012

So, through Hotwire I "bid on a 3* hotel, my husband and I were going to The Mohegan Sun Casino and Spa for New Year's (which is only 30 minutes away) and most if not all the surrounding hotels were completely booked (it was, after all, New Year's Eve and we were looking on the 30th..I know, I know). Hotwire... More

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EclipsianNight
Greenwich, Connecticut
Contributor
18 reviews
2 helpful votes
3 of 5 stars Reviewed December 6, 2011

I happened to book a room through Priceline and was booked at this hotel for December 2nd & December 3rd. Upon reading the reviews, after the purchase, I became a bit anxious as the reviews really depicted this property as horrid. The lobby seems to be appropriate and neatly arraigned. There is holiday music playing outside of the hotel. The... More

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Dino DiMattia, General Manager at Hartford Plaza Hotel, responded to this review
December 8, 2011

Good afternoon, Thank you for informing us of your stay. I have read your comments and will be sharing them with the appropriate department manager. Our new Front Office Manager will address your concerns regarding room types and which rooms have connecting rooms. I dispatched Otis elevator and they were out today servicing our elevator doors. I ordered key swipes... More

Chris M
Chicago, Illinois
1 review
3 helpful votes
1 of 5 stars Reviewed November 18, 2011
3
people found this review helpful

I'm a business traveller and stay at many hotels. Normally I stick with spg or marriot hotels, but this past week due to everything being booked up I ended up here. I am also very busy, so for me to take the time to write a review means that the review is VERY WELL DESERVED! I will make it short... More

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Dino DiMattia, General Manager at Hartford Plaza Hotel, responded to this review
November 21, 2011

Good afternoon, Thank you for advising me of your unfortunate experience. We will meet with the Front Desk and bring your concerns to them. I will also bring the maintenance issues to our engineering staff as well as to the corporate office as we are in the process to remodel out hotel. Once again, thank you for your comments and... More

mikeinphilly
Holland, PA
Contributor
13 reviews
8 helpful votes
2 of 5 stars Reviewed November 17, 2011
1
person found this review helpful

Parking lot has no lights Rooms are a little dingy No flats screens Tub would not drain My room was 4 away from the elevators and it sounded like it was IN my room TV remotes suck, fuzzy screens, crappy channels More

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Lodge_alot
Central Mass
Reviewer
5 reviews
2 helpful votes
2 of 5 stars Reviewed November 12, 2011

I stayed here for one night during a recent conference, and I’ve stayed at much better kept facilities for less money. My room had no hooks to hang clothes in the bathroom, and no bathroom fan. The wallpaper was visibly peeling as a result. The sink was so pitched the little cake of soap the hotel gives you slid right... More

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Dino DiMattia, General Manager at Hartford Plaza Hotel, responded to this review
November 21, 2011

Good Afternoon! Thank you for bringing your concerns to me regarding your unfortunate experience. I have informed the maintenance team of the bathroom fan and leaky tub & toilet. I apologize that you were charged for wireless interenet. We offer that complimentary. Please contact me directly and I will be sure to refund your charge. Once again, thank you for... More

Jessica R
Pottstown, PA
1 review
2 helpful votes
1 of 5 stars Reviewed November 1, 2011
2
people found this review helpful

I stayed in this hotel from 10/28 to 10/30 and during my stay there was a power outage and sadly, no heat on the second night. I arrived to the fire alarm going off, and the rude woman at the front desk handled things quite poorly. After the second fire alarm of the evening, I was discouraged. Things only went... More

Was this review helpful? Yes
Dino DiMattia, General Manager at Hartford Plaza Hotel, responded to this review
November 21, 2011

Good afternoon! Thank you for informing me of your unfortunate experience. It is very frustrating to me to know that you were treated poorly by our front desk. I will be sure to specifically utilize your comments as a training tool at this weeks front desk meeting. Once again, thank you and I wish you and your family a wonderful... More

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Hartford Plaza Hotel Also Known As

  • Sheraton Hotel East Hartford
  • Sheraton East Hartford
  • East Hartford Sheraton
Address: 100 East River Drive, East Hartford, CT 06108

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Hartford Plaza Hotel
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