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All 14 Danbury hotels

Crowne Plaza Danbury

3.5 of 5 Hotel   |   18 Old Ridgebury Road, Danbury, CT 06810
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Ranked #9 of 14 hotels in Danbury
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Mike B Albany, New York, United States
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126 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Albany, New York, United States
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Not what I had hoped. Although I thought this was going to be a completely refreshed hotel, it was not. The elevators are old and slow. It seems like there was only one working the day I was there. My Platinum status was not acknowledged, which was disappointing. Also, I had to sign a separate credit card receipt, which I... More

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Fort Mill, South Carolina
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have been to this hotel 4 times in the last 3 months and each times it has been worse than the last. Unfortunately my company has a negotiated rate here so I am forced to stay. The menu options are extremely limited. The bar service is slow and uncaring. You can sit there for 10-15 minutes before you are... More

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Hudson, Ohio
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I attended a conference at this hotel in May. The hotel overall was tired and dated. My room smelled like urine. After complaining to the front desk they stated it was a packed house with no other rooms available. Someone would be up to look over the room. They could spray a chemical to mask the smell which I declined... More

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IHGCare, Guest Relations Manager at Crowne Plaza Danbury, responded to this review

Dear Laurie L, Thank you for writing a candid review regarding your stay. It is regrettable that the hotel condition and room quality prevented you from fully enjoying your time at the hotel. We are very sorry for the shortcomings you have experienced. Please know that we take all feedback very seriously as they allow us to monitor and improve... More

Buffalo, New York
Top Contributor
55 reviews 55 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Beds are extremely comfortable! They have a very good breakfast. Attentive staff. We asked for a refrigerator and a microwave when we arrived and they brought it right up. Rooms have nice decor and are very clean. They do have receptions on Saturdays so it was noisy that night but we were here a week and that was only one... More

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Waltham, Massachusetts
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was very accommodating. I stayed here on an over night business trip. The room was very clean and the bed was extremely comfortable. The wifi in the room was pretty decent and connected quickly. I was able to stream data without an issue. However, breakfast the next day was not very hot. (Luke warm at best) It started... More

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Southold, New York
1 review
4 of 5 stars Reviewed 4 weeks ago

We were visiting family near by for a graduation and decided to extended our stay We booked through "reservation counter" and upon arrival the hotel did not have our Reservation and had to search to find it. the rates at this hotel were very comparable With other hotels area where other family were staying, which were full. The hotel on... More

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Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 4 weeks ago

We were tired after a long day on the road. Lucky for me I got the last room! The lobby was nice and the staff were very pleasant. Our room was nice but the mattress was hard and needed to be replaced. The bathroom shower was nice but was open in the rear and let water get onto the floor.... More

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Alexander P, Manager at Crowne Plaza Danbury, responded to this review

Dear Glenn B, Thank you for staying at the Crowne Plaza Danbury and for taking the time to review our hotel. We hope you will come see us again soon. More

Banff, Canada
Top Contributor
112 reviews 112 reviews
42 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed June 15, 2014

We stayed here for three nights to attend a wedding, and had mixed feelings about out stay. The lobby is very cozy and inviting, also well-decorated. The room was spacious and had everything you could ask for, except an in-room safe, which you would expect in a business hotel like this... Wi-Fi was also free, which was well-received. What we... More

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Alexander P, Manager at Crowne Plaza Danbury, responded to this review

Dear Gazpacho16, Thank you for staying at the Crowne Plaza Danbury and for taking the time to review our hotel. We appreciate any and all guest feedback as it serves as a learning tool in our ongoing efforts for guest service excellence. We are sorry to see that not everything at our hotel was up to par for your stay... More

Boston, Massachusetts
20 reviews 20 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 14, 2014

With family in Danbury, we frequently visit the city. The Crowne Plaza has become our "go to" place to stay. Why?: It's clean, easy to access off of Route 84, free wifi, nearby Trader Joe's for quick treats and it has a large indoor pool, f.y.i., they are good at keeping the chlorine level in the pool in check -... More

Was this review helpful? Yes 1
Alexander P, Manager at Crowne Plaza Danbury, responded to this review

Dear BostonSuburb, Thank you for staying at the Crowne Plaza Danbury and for taking the time to write such kind words. We appreciate any and all feedback that our guests can give us, but we are especially grateful when our efforts are noticed and appreciated. I am sorry for the inconvenience with your room, i assure you that is not... More

Rising Sun, Maryland
Top Contributor
50 reviews 50 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 13, 2014

We booked from priceline.com last minute and we were very happy with this hotel. Staff was very friendly and helpful. The beds were the most comfy beds ever! Very nice place. The only thing I could possibly say negative, they were out of coffee in the lobby.

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Alexander P, Manager at Crowne Plaza Danbury, responded to this review

Dear dlb620, Thank you so much for the kind words and for staying with us at the Crowne Plaza Danbury. We look forward to serving you again in the future and this time we will make sure to have the coffee ready for you. More

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Additional Information about Crowne Plaza Danbury

Address: 18 Old Ridgebury Road, Danbury, CT 06810
Phone Number:
Location: United States > Connecticut > Danbury
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Danbury 3.5*
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Also Known As:
Danbury Plaza Hotel Danbury
Plaza Hotel Danbury
Sheraton Danbury

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#7 Family Hotel in Danbury #9 Business Hotel in Danbury
Hotel Class
Official Description (provided by the hotel)
This fully remodeled 242 room hotel features coffee makers, iron & ironing board, oversized desk with ergonomic chair, high speed internet access, two line telephone and iHome Docking Stations, 42 or 37 inch flat screen TV's and HD TV stations. Our elegant and chic guest rooms combined with our 9 meeting rooms and three ballrooms with a total square footage of 26,000 makes this the perfect selection for business or pleasure. The hotel also features an indoor pool, game room and fitness center. Enjoy Fusion Cafe for breakfast and lunch and Jays Bar for an exceptional dining experience and drinks, as well as the availability of room service. Why stay anywhere else when our Shuttle will transport you to nearby corporations and attractions? ... more   less 
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