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Crowne Plaza Danbury

#10 of 14 Hotels in Danbury
Certificate of Excellence
3.5 of 5
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18 Old Ridgebury Road, Danbury, CT 06810
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Crowne Plaza Danbury
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Ranked #10 of 14 Hotels in Danbury
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Kate S Columbia, Connecticut, United States
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29 reviews from our community

Traveler rating
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    5
    3
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10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas, Texas
Top Contributor
50 reviews 50 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 1 week ago

Spent one night at the hotel on a business trip. Room was acceptable but food service in the Fusion and room service was well below acceptable. Room service order placed and verified. After one hour called to ask when food would be delivered. They didn't note room number so they basically didn't fill the order. Told me another 45 minutes... More 

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Columbia, Connecticut, United States
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had to find overnight accomodations and decided to try a blind reservation through a website. We didn't know where we would be until the reservation was finalized. We chose a 3.5 star hotel and were very glad when it was the Crowne Plaza as, historically, it's a good place to stay. The danbury locale did not disappoint. Even with... More 

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Shanghai, China
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rooms and bar area have been recently renovated and are pretty nice, breakfast area and elevators need some additional work, also you should ask for a room facing the opposite side of the highway, too much noise comes from it specially in the morning where I84 is very busy.

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Alexander P, Manager at Crowne Plaza Danbury, responded to this review

Dear Cucarachos, Thank you for staying at our hotel and giving us the opportunity to serve you, We appreciate any and all guest feedback as a learning tool for our strive for service excellence and we will use your review in our ongoing efforts. More 

Watertown, Massachusetts
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 29, 2015

This hotel appears to be recently updated. The elevators on the other hand can use a face lift. Overall our room was spacious, quiet and clean. It had all the extras one comes to expect from the Crowne Plaza brand. My only other complaint is that the service in the bar restaurant was on the slow side. The overall net... More 

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Alexander P, Manager at Crowne Plaza Danbury, responded to this review

Dear Michael V, Thank you for staying at the Crowne Plaza Danbury and for taking the time to review our hotel. We are sorry to see that there were a few kinks in our services for you during your stay but we are glad that you enjoyed your time here overall. Please come visit us again soon. More 

Melville, New York
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed March 25, 2015

Teh hotel has been recently updated and is very nice on the inside. his place is very clean. The lobby, restaurants, and bar are all very attractively decorated. The food in the bar was good, and they had a nice selection of draft & bottle beer, as well as a decent selection of scotch. The room was really great, clean... More 

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Alexander P, Manager at Crowne Plaza Danbury, responded to this review

Dear GiovanniMinaldo, Thank you for staying at the Crowne Plaza Danbury and for taking the time to review our hotel. These reviews are a very important tool that our staff uses in order to better ourselves and we appreciate any and all feedback given. We are so excited that you seem to thoroughly enjoy our hotel and our staff and... More 

Lockport, New York
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 21, 2015

Downside * Housekeeping thinks its fine to come around to your room at 9 AM - bothering my daughter's sleep. Put the sign out front for Do Not Disturb. * Went downstairs for morning coffee so as to not disturb my wife. Urn of coffee was full of grounds, so I mentioned they might want to look into it at... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Danbury, responded to this review

Dear AlexCherie7233, Thank you for taking the time to post a review of our property. I certainly apologize for the issues you had during your stay. Your comments are being shared with the hotel management and appropriate action will be taken. Your comments are important to the success of our organization, as we rely on you, our guest, to tell... More 

1 review
5 of 5 stars Reviewed March 19, 2015

Our family got together, the hotel was clean, the furniture and decor is modern and very new. We had a fantastic stay. The hotel staff were very accommodating. Can't wait for the next family event. The banquet manager was very helpful leading up to the event, everything was very smooth. loved it.

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Alexander P, Manager at Crowne Plaza Danbury, responded to this review

Dear Dina D, Thank you so much for staying at our hotel and for such a wonderful review of our hotel. We would gladly host your family again in the future, please let us know when you are coming back into the area. More 

Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2015

Everything at this hotel was great. The bed was extremely comfortable and you are given a pampering kit to do at bedtime to help you relax. We didn't order room service or need anything extra. There was a large group in the hotel and our stay was not effected at all, completely quiet. Very affordable, actually was cheaper than some... More 

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Alexander P, Manager at Crowne Plaza Danbury, responded to this review

Dear Betty S, Thank you so much for staying at the Crowne Plaza Danbury and for taking the time to write such an awesome review of our hotel. We appreciate any and all feedback from our guests, but it is truly a celebratory moment when we make it just right for a guest. Please come back and visit soon! More 

Monroe, New York
Contributor
15 reviews 15 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 26, 2015

Stayed here for an overnight the beginning of the month. My wife & I arrived here late it was a little before 10pm. The outside of the building is kind of drab looking just brown brick. Inside the hotel is very clean and contemporary looking. The front desk wasn't right were you walk in the door like most hotels, you... More 

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Christine M, Director of Sales at Crowne Plaza Danbury, responded to this review

Dear Digitalgpbandit, We appreciate our guest reviews, they are what help us strive to meet and exceed our guest expectations. Thank you for your review. Warm regards, Christine Mazzoli, Director of Sales More 

Ridgefield, CT
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 23, 2015

This hotel building was vacant fo several years and Crowne Plaza took it over and did a terrific renovation. The hotel is attractive, clean, convenient and deserves at least a half-star more than its three-star rating. I booked my room through Priceline.com and got an amazing weekend price (after all taxes, etc. the room was $75). There are not many... More 

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Christine M, Director of Sales at Crowne Plaza Danbury, responded to this review

Dear TigerDiner, Thank you for your review. The hotel became a Crowne Plaza in 2013 and went through a major renovation. We continue to make changes to add more value to our guest. The bathroom shower design was done during the renovation (prior to the new ownership in July 2014) and is a concern we have heard of before. We... More 

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