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All 14 Danbury hotels

Crowne Plaza Danbury

3.5 of 5 Hotel   |   18 Old Ridgebury Road, Danbury, CT 06810
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Ranked #11 of 14 Hotels in Danbury
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Orie C
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17 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
56 reviews 56 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Found this place by accident. Great place clean and modern. Plenty of free parking great amenities awesome staff. Really cool bar with a piano. I would stay here again no doubt. If your in this area enjoy.

Was this review helpful? Yes
Christine M, Director of Sales at Crowne Plaza Danbury, responded to this review

Dear Orie; Thank you for your review. We are glad you found us, even if it wasn't intentional. We do hope to welcome you back when your in the area again. Warm regards, Christine Mazzoli, Director of Sales More 

New York City, New York
Contributor
15 reviews 15 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked a one night stay at the Crowne Plaza while in the Danbury area for a wake and funeral. When my mother arrived (we were traveling separately), the mamager assisted her with her bag and took her to her room...nice touch! Rooms are nice and appeared to be clean...until the morning when we actually saw a few disturbing things. When... More 

Was this review helpful? Yes 1
Christine M, Director of Sales at Crowne Plaza Danbury, responded to this review

Thank you for your review. Please accept our sincere apologies our guest room were not up to par during your stay. We have addressed this with our housekeeping staff and hope you do give us the opportunity to show you we have improved. Thank you again for your review. Warm regards, Christine Mazzoli, Director of Sales More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Was there a few times never have iit liike this the new management is not the giving you the best services thay r not cleaning the same as the old one rooms was dirty & came in the morning was before check out was closed the ballroom that we paid I'm not advising groups to go there come to paying... More 

Was this review helpful? Yes 4
Christine M, Director of Sales at Crowne Plaza Danbury, responded to this review

Dear Ely, We do take our reviews very seriously and we are disappointed in your review. The hotel is under a new ownership and management, we are very proud to be working for both. We have made changes to our level of service and based on many reviews we see we are moving our service levels to better serve all... More 

2 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We had a class reunion for new years weekend, the hotel it's self is not too bad though the building looks more like a jail, however they remodeled recently the bath tub and shower can use an update but the service we got was horrible we stayed 35 couples after our stay we got the bill and to our shock... More 

Was this review helpful? Yes 6
Christine M, Director of Sales at Crowne Plaza Danbury, responded to this review

Dear Pini G; We have reviewed your comments. We take pride in our hotel and our level of service we provide to our guest and groups. We are very disappointed in your review and would like to clear up the miscellaneous fee. The miscellaneous fee of $50.00 per hard key was on the signed contract. Since we have a signed... More 

Boston, Massachusetts
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

On our way from Boston to NYC over the Christmas holiday, we stayed in Danbury to visit with family. We have stayed many times at the Crowne Plaza in Danbury and, once again, we found the hotel to be clean and quiet. As for quiet, we were in the hotel on Christmas, so there were very few guests; however, this... More 

Was this review helpful? Yes 1
Christine M, Director of Sales at Crowne Plaza Danbury, responded to this review

Dear Boston Suburb, Thank you for your review. In July the hotel was purchased by a new ownership and a new management company is here now. We are very pleased that you noticed the many changes we have made, we continue to work towards meeting and exceeding our guest expectations and remain within the brand standards of IHG. We hope... More 

1 review
2 of 5 stars Reviewed December 15, 2014

I have stayed here a number of times over the past few months for business and I'm now looking for an alternative place to stay. Some of the rooms have been renovated and are really nice. I got one of those the first time I stayed which brought me back but if you don't get a king size bed in... More 

Was this review helpful? Yes
Christine M, Director of Sales at Crowne Plaza Danbury, responded to this review

Dear Statefarmjake, Thank you for your review. We have reviewed the comments in regards to our guest rooms. In 2012 the hotel completed a full guest room renovation. The guest rooms are designed with the same furniture and amenities in each room. The only difference would be some rooms have bathtubs and others showers only. We do offer an Executive... More 

New Gloucester, Maine
2 reviews
5 of 5 stars Reviewed December 4, 2014

The room was beautiful. The hotel has been beautifully renovated. I was disappointed at the cigarette smoke odor right by the front door. There was no avoiding it. The towel supply at the pool area needs to be better monitored. A later evening swim opportunity was thwarted by lack of towels.

Was this review helpful? Yes
Christine M, Director of Sales at Crowne Plaza Danbury, responded to this review

Dear Linda, Thank you for giving the Crowne Plaza Danbury a TripAdvisor 5 Star. We are pleased to read such nice comments about our accommodations. Thank you again for staying with us. We know you have a variety of choices in the Danbury market. We hope you stay with us again in the near furture. Warm regards, Christine Mazzoli, Director... More 

Syracuse ny
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 1, 2014

The shower was fantastic, the room/bed was great and the breakfast was good, only one downfall...the coffee mugs and glass in bathroom are NOT replaced daily, they get wiped, not sure if they use the same rag in every room. I marked the cups with my mascara, and yes they were turned over as if they were new!

Was this review helpful? Yes
Christine M, Director of Sales at Crowne Plaza Danbury, responded to this review

Dear Pokey08; Thank you for your tripadvisor review. We appreciate the kind comments about the hotel accommodations. I have provided our housekeeping department with your review, this does help us to continue to strive to provide the best service all of the time. Thanks again for staying with us. Warm regards, Christine Mazzoli, Director of Sales More 

Seattle, Washington
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed November 13, 2014

I have stayed at Crowne Plazas in many countries including Ireland and Singapore, so selected this hotel over others. A mistake. First let me point out that the staff tried really hard, even though the person who checked us in didn't point out the perks we were entitled to as we booked executive rooms (my family and I were in... More 

Was this review helpful? Yes
Christine M, Director of Sales at Crowne Plaza Danbury, responded to this review

Dear JacquelineB228; Thank you for taking the time to review our hotel. Our condolences to you and your family for your loss. We truly appreciate all of the reviews we receive, as they help us to strive to provide the highest quality of service. We fell short during your stay. We do offer a managers reception in our concierge lounge... More 

Littleton, Massachusetts
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 7, 2014

I have read some negative reviews of this hotel and I am quite surprised. I found it to be a lovely hotel, very nice décor, large rooms, large TV, great, comfortable pillow top beds. Also, nice bathroom amenities. Well, no free breakfast, but I prefer an elegant surrounding to a crappy second rate breakfast buffet. The internet did cut out... More 

Was this review helpful? Yes
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Additional Information about Crowne Plaza Danbury

Address: 18 Old Ridgebury Road, Danbury, CT 06810
Phone Number:
Location: United States > Connecticut > Danbury
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Danbury 3.5*
Number of rooms: 242
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Also Known As:
Danbury Plaza Hotel Danbury
Plaza Hotel Danbury
Sheraton Danbury
Hotel Style:
#8 Business Hotel in Danbury

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Management photos: Courtesy of the property manager

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