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All 14 Danbury hotels

Crowne Plaza Danbury

3.5 of 5 Hotel   |   18 Old Ridgebury Road, Danbury, CT 06810
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79%
Ranked #9 of 14 hotels in Danbury
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
Doris S
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129 people have reviewed this hotel

Traveler rating
    53
    50
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27
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46
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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1 review
5 of 5 stars Reviewed 4 weeks ago

I have been to this hotel many times over the last few years and the building and the staff have always been exemplary !!!!!!!!! I did always enjoy knowing the owner lived in the building. Having met him the new owners have big shoes to fill!! Good luck Jason and thank you for being a great host, and a pleasure... More

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Saint Louis, Missouri
Top Contributor
251 reviews 251 reviews
100 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This was my first time at this hotel and I would gladly return. This property is near a few restaurant options. I would recommend more signs from the highway since I’m not sure I would have found the place as easily without my GPS. The lobby and public areas were nice but the “Do Not Touch” and “Do Not Enter”... More

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Senior Contributor
35 reviews 35 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 29, 2014

Built into the side of a cliff along the Interstate it is an impressive building. The West Connecticut scenery was beautiful. The ornate lobby was just that - ornate but hardly functional with the desk way at the far end tucked off to the side. The welcome was polite but more on the cool side - perhaps I should have... More

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Alexander P, Manager at Crowne Plaza Danbury, responded to this review

Dear CigarBoy, Thank you so much for staying at the Crowne Plaza Danbury and for taking the time to review our hotel. These reviews are a crucial part of our overall success, and we look forward to hearing from all of our guests for feedback in order to perfect our services. We apologize for the problems that you faced during... More

Albany, New York, United States
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 18, 2014

Not what I had hoped. Although I thought this was going to be a completely refreshed hotel, it was not. The elevators are old and slow. It seems like there was only one working the day I was there. My Platinum status was not acknowledged, which was disappointing. Also, I had to sign a separate credit card receipt, which I... More

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IHGCare, Guest Relations Manager at Crowne Plaza Danbury, responded to this review

Dear Mike B, Thank you for staying with us and providing us with your valuable feedback. It is always our goal to provide convenient and world class service to our guests. We apologize we were not able to exceed your expectations during your stay. Please be assured that these will be looked into so our team can take actions accordingly.... More

Fort Mill, South Carolina
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 10, 2014

I have been to this hotel 4 times in the last 3 months and each times it has been worse than the last. Unfortunately my company has a negotiated rate here so I am forced to stay. The menu options are extremely limited. The bar service is slow and uncaring. You can sit there for 10-15 minutes before you are... More

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IHGCare, Guest Relations Manager at Crowne Plaza Danbury, responded to this review

Dear Scott T, Thank you very much for your recent stay with us. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and superior accommodations. Please accept our sincere apologies for falling short of your expectations. We’d like to obtain some additional details regarding... More

Hudson, Ohio
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 2, 2014

I attended a conference at this hotel in May. The hotel overall was tired and dated. My room smelled like urine. After complaining to the front desk they stated it was a packed house with no other rooms available. Someone would be up to look over the room. They could spray a chemical to mask the smell which I declined... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Danbury, responded to this review

Dear Laurie L, Thank you for writing a candid review regarding your stay. It is regrettable that the hotel condition and room quality prevented you from fully enjoying your time at the hotel. We are very sorry for the shortcomings you have experienced. Please know that we take all feedback very seriously as they allow us to monitor and improve... More

Buffalo, New York
Top Contributor
58 reviews 58 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 29, 2014

Beds are extremely comfortable! They have a very good breakfast. Attentive staff. We asked for a refrigerator and a microwave when we arrived and they brought it right up. Rooms have nice decor and are very clean. They do have receptions on Saturdays so it was noisy that night but we were here a week and that was only one... More

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Alexander P, Manager at Crowne Plaza Danbury, responded to this review

Dear Prax-Tammy, Thank you so much for staying at the Crowne Plaza Danbury and for taking the time to write such a wonderful review of our hotel. We are so glad to see that you enjoyed your stay and we look forward to seeing you in the future. Please, let us know when you are in the area next as... More

Waltham, Massachusetts
Contributor
17 reviews 17 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 27, 2014

This hotel was very accommodating. I stayed here on an over night business trip. The room was very clean and the bed was extremely comfortable. The wifi in the room was pretty decent and connected quickly. I was able to stream data without an issue. However, breakfast the next day was not very hot. (Luke warm at best) It started... More

Was this review helpful? Yes 2
Alexander P, Manager at Crowne Plaza Danbury, responded to this review

Dear Craig S, Thank you so much for staying at the Crowne Plaza Danbury and for taking the time to review our hotel. We appreciate all the kind words you used to describe our hotel and will definitely take your words about the breakfast into deep consideration. Please, let us know when you are in the area next as we... More

Southold, New York
1 review
4 of 5 stars Reviewed June 23, 2014

We were visiting family near by for a graduation and decided to extended our stay We booked through "reservation counter" and upon arrival the hotel did not have our Reservation and had to search to find it. the rates at this hotel were very comparable With other hotels area where other family were staying, which were full. The hotel on... More

Was this review helpful? Yes
Alexander P, Manager at Crowne Plaza Danbury, responded to this review

Dear Terry W, Thank you so much for staying at the Crowne Plaza Danbury and for taking the time to review our hotel. We appreciate all the kind words and will take your suggestions very seriously for the future. Let us know when you are in the area next as we would love to host you again. More

Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed June 22, 2014

We were tired after a long day on the road. Lucky for me I got the last room! The lobby was nice and the staff were very pleasant. Our room was nice but the mattress was hard and needed to be replaced. The bathroom shower was nice but was open in the rear and let water get onto the floor.... More

Was this review helpful? Yes
Alexander P, Manager at Crowne Plaza Danbury, responded to this review

Dear Glenn B, Thank you for staying at the Crowne Plaza Danbury and for taking the time to review our hotel. We hope you will come see us again soon. More

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Additional Information about Crowne Plaza Danbury

Address: 18 Old Ridgebury Road, Danbury, CT 06810
Phone Number:
Location: United States > Connecticut > Danbury
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Danbury 3.5*
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Also Known As:
Danbury Plaza Hotel Danbury
Plaza Hotel Danbury
Sheraton Danbury

90 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#7 Family Hotel in Danbury #8 Business Hotel in Danbury
Hotel Class
Official Description (provided by the hotel)
This fully remodeled 242 room hotel features coffee makers, iron & ironing board, oversized desk with ergonomic chair, high speed internet access, two line telephone and iHome Docking Stations, 42 or 37 inch flat screen TV's and HD TV stations. Our elegant and chic guest rooms combined with our 9 meeting rooms and three ballrooms with a total square footage of 26,000 makes this the perfect selection for business or pleasure. The hotel also features an indoor pool, game room and fitness center. Enjoy Fusion Cafe for breakfast and lunch and Jays Bar for an exceptional dining experience and drinks, as well as the availability of room service. Why stay anywhere else when our Shuttle will transport you to nearby corporations and attractions? ... more   less 
Number of rooms
242

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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