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Quality Inn & Suites

2.0 of 5
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78 Federal Road, Danbury, CT 06810
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Quality Inn & Suites
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Ranked #12 of 14 Hotels in Danbury
A recent review
4 of 5 stars reviewed 1 week ago
ppark0927 Williamsburg, Virginia
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100 reviews from our community

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    31
    25
    11
    18
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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West Yarmouth, Massachusetts
Top Contributor
56 reviews 56 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 1 week ago

Water leaking in the bathroom, weak wireless signal, drab room. They tried to put us in a smoking room,, when we clearly reserved no smoking. This property is now #1 on our Never Stay There Again list.

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qualityinndanbury, General Manager at Quality Inn & Suites, responded to this review

We appreciate you taking the time to provide us with feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. More 

Williamsburg, Virginia
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We were very tired when we first checked in so we were happy to see how comfortable the bed and pillows were and how quiet the room was. We woke up feeling relaxed and ready to get back on the road. So down we went to our breakfast. My husband had Belgian waffles but I just had some yogert a... More 

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qualityinndanbury, General Manager at Quality Inn & Suites, responded to this review

Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel. More 

Moncton, Canada
Top Contributor
79 reviews 79 reviews
14 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed 3 weeks ago

First of all, I'd like to commend the front desk gentleman! He was excellent! We paid extra for an upgraded room, so I have no idea what the regular rooms were like, but on the positive side for our room: the bed and pillows were very comfortable, the shower had good pressure and there was abundant hot water. Breakfast also... More 

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qualityinndanbury, General Manager at Quality Inn & Suites, responded to this review

We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. I am very happy that our staff was welcoming and accommodating. We are soon... More 

Travelers are raving about these Danbury hotels

Senior Contributor
32 reviews 32 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I called ahead to get some basic info and make sure there was a room available. I walked in a few hrs later and proceeded to book a room. I handed over cash (thank god) and after I was given my room key and all set up the lady decided to then inform me it would be a $100 deposit!... More 

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qualityinndanbury, General Manager at Quality Inn & Suites, responded to this review

Thank you for your feedback and review. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Danbury and can assure you that we... More 

Palm Beach Gardens, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 21, 2015

Hotel is tired and needs some attention. The facility is not well maintained. Mildew in the pool area could use some bleach treatment. Was given plunger for blocked toilet. Adjustment made to bill by Mgr.

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qualityinndanbury, General Manager at Quality Inn & Suites, responded to this review

Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. We have are in the process of updating all our rooms to better serve our guests. Despite this, we hope to be able to... More 

Winthrop, Maine
Top Contributor
120 reviews 120 reviews
28 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed March 30, 2015

Our room was clean enough but the bathroom left a lot to be desired. There was an old red sticker on the toilet tank, the tube wall had the residual goop of a sticker that had been taken off. The shower floor was missing the white finish, peeling. It was considered a handicap room and did have more grab bars... More 

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qualityinndanbury, General Manager at Quality Inn & Suites, responded to this review

Thank you for your positive comment and I am pleased that you had a good stay overall.However, I apologize for the inconveniences that you experienced during your stay and have communicated the issues to the concerned staff. Please don't hesitate to call me to share more information and I will try my best to rectify the situation. More 

Myrtle Beach,SC
Senior Reviewer
7 reviews 7 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 16, 2015

This is going to be a very long review. The best part of this Hotel is Ish, the guy who works the desk in the evening. 5 stars to him, best customer service attitude I have seen in a long time! This poor guy deserves to work in a way better hotel. Now... We were not in our room (115)... More 

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qualityinndanbury, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed and that everything will be in order on your next visit. We... More 

N.B.
Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 26, 2015

Just O.K. for an overnight. The first room we were given was dated and the heater wasn't working so we were moved to another room, same type, but recently renovated. We were completely ready to leave, took our bags to the front desk thinking all rooms were the same when they offered to move us to another room. Why would... More 

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qualityinndanbury, General Manager at Quality Inn & Suites, responded to this review

Thank you for your review of your recent stay with us. I am glad to hear that overall your experience was positive. I am disappointed to hear that you were not given our renovated room first as should be the case. This critical feedback will be used in training our staff . Thank you and we look forward to seeing... More 

Danbury, Connecticut
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 19, 2015

my husband and i went to the quality inn-he needed to use his points up or they would expire. normally i am not too crazy about quality inns. however, the whole place has been upgraded. the rooms were clean-the beds were comfortable and the showers worked well. i enjoyed the flat screen tv as well. the people working there were... More 

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qualityinndanbury, General Manager at Quality Inn & Suites, responded to this review

Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Erika know that she made an impact during your stay. We hope to welcome you back to the hotel soon! More 

Naugatuck, Connecticut
1 review
1 of 5 stars Reviewed January 22, 2015

staff friendly, helpful, and honest. not so with the management. credit card was charged with 3 days that I never stayed there and a early check out fee $140.00, what is an early check out fee? My stay was for 12 days in oct. 2014 and I'm still fighting to get my money back.

Was this review helpful? Yes
qualityinndanbury, General Manager at Quality Inn & Suites, responded to this review

Thank you for your positive comments regarding our staff and I am pleased that you had a good stay overall.However, I apologize for the billing issue that you experienced during your stay. Please email us or provide us with a phone number so that we can try to rectify the situation. More 

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