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Quality Inn & Suites

2.0 of 5
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78 Federal Road, Danbury, CT 06810
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Ranked #13 of 14 Hotels in Danbury
A recent review
3 of 5 stars Reviewed June 17, 2015
karenmoto2014 Stamford, Connecticut
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106 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
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English first
  • All months
    (106)
  • Mar-May only
    (20)
  • Jun-Aug only
    (40)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (12)
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Marlton, New Jersey
1 review
1 of 5 stars Reviewed 1 week ago NEW

When I called the hotel, it was, indeed, after 10 PM, but the clerk who answered the phone was altogether unhelpful to the extent that I hung up and made the reservation online. On the walk down the hallway to our nonsmoking room, the stale cigarette smell was overpowering. Moreover, some sections of the carpet were actually missing, with bare... More 

Was this review helpful? Yes
qualityinndanbury, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to write a review of your stay with us. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next... More 

Fort Myers, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

This was by far the worst stay I have ever had. I am a choice employee and booked this hotel based on the good rate in hopes that this hotel would be somewhat decent stay for my family reunion i drove up north for. It was absolutely horrible. Rooms were old and outdated, bathroom shower walls had mold and mildew... More 

Was this review helpful? Yes 1
qualityinndanbury, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed and that everything will be in order on your next visit. We... More 

Travelers are raving about these Danbury hotels

Clemson
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed June 17, 2015

Rooms poorly maintained and barely passable. We reserved two suites, one wasn't even clean. If it weren't so late and surrounding hotels weren't booked we would leave. We will be contacting corporate about this hole. FYI-this is the only negative review I have ever posted.

Was this review helpful? Yes 2
Stamford, Connecticut
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 17, 2015

Overall appearance of the hotel is rather dated. The hallways dimly lit. The bathroom however, needs a redo. The tissue box installed in the wall was hanging out a bit, the shower knob corroded and wallpaper needs replacing. Overall everything was clean and odor free. The "living" area is nice and comfortable. And the bed, linens and pillows were VERY... More 

Was this review helpful? Yes
qualityinndanbury, General Manager at Quality Inn & Suites, responded to this review

Thank you for your positive comments and I am pleased that you had a good stay overall. We will be making changes and upgrades for a more enjoyable stay. More 

Newton, NJ
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 10, 2015 via mobile

The best thing about this visit was the friendly and helpful desk clerk when we checked in at 4 pm on June 6. Price of the room was also good. However...the room itself needs updating. Everything is worn and old. The walls are paper thin and we could hear the people next door until very late at night. The breakfast... More 

Was this review helpful? Yes 1
qualityinndanbury, General Manager at Quality Inn & Suites, responded to this review

Thank you for your review. I am very happy that the staff was welcoming and accommodating and that you enjoyed our waffle station . However, I am sorry to hear that you were not satisfied with our accommodations and other breakfast items. This has been communicated to the concerned staff so that we may provide a better experience. More 

Erie, Pennsylvania
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 28, 2015

For sure, the choice chain is getting to me!!! This is another good deal. Nice room, quiet, decent breakfast, good staff. Only reason I did not give it 5 stars was that I asked for a non-smoker, which I was given, but next door was a smoker, and somehow, the smoke smell pervaded my room......not cool!!!!

Was this review helpful? Yes
qualityinndanbury, General Manager at Quality Inn & Suites, responded to this review

Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. More 

West Yarmouth, Massachusetts
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed May 16, 2015

Water leaking in the bathroom, weak wireless signal, drab room. They tried to put us in a smoking room,, when we clearly reserved no smoking. This property is now #1 on our Never Stay There Again list.

Was this review helpful? Yes
qualityinndanbury, General Manager at Quality Inn & Suites, responded to this review

We appreciate you taking the time to provide us with feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. More 

Williamsburg, Virginia
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 14, 2015 via mobile

We were very tired when we first checked in so we were happy to see how comfortable the bed and pillows were and how quiet the room was. We woke up feeling relaxed and ready to get back on the road. So down we went to our breakfast. My husband had Belgian waffles but I just had some yogert a... More 

Was this review helpful? Yes
qualityinndanbury, General Manager at Quality Inn & Suites, responded to this review

Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel. More 

Moncton, Canada
Level Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed May 4, 2015

First of all, I'd like to commend the front desk gentleman! He was excellent! We paid extra for an upgraded room, so I have no idea what the regular rooms were like, but on the positive side for our room: the bed and pillows were very comfortable, the shower had good pressure and there was abundant hot water. Breakfast also... More 

Was this review helpful? Yes
qualityinndanbury, General Manager at Quality Inn & Suites, responded to this review

We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. I am very happy that our staff was welcoming and accommodating. We are soon... More 

Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed May 4, 2015

I called ahead to get some basic info and make sure there was a room available. I walked in a few hrs later and proceeded to book a room. I handed over cash (thank god) and after I was given my room key and all set up the lady decided to then inform me it would be a $100 deposit!... More 

Was this review helpful? Yes
qualityinndanbury, General Manager at Quality Inn & Suites, responded to this review

Thank you for your feedback and review. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Danbury and can assure you that we... More 

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